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Hello, when I try to make a payment, I get an error saying “the card was declined due to frequent repeated attempts.” I waited 24 hours (or more) to try again, but the error did not go away. I then used a new card, and now the same error is showing for the new card as well. What should I do? The card is Visa.

Hi! I 've declined my subscription, but you still trying to take money from me. I dont't need any subscription and I don’t have any right now

Double-clicking a text layer won’t let me edit it. The layer is not locked. This issue seemed to be resolved in past for other users, but the solution has not been mentioned in the thread. I am first time coming across this issue. Please guide.

In design and draw mode, there’s a horizontal scroll in the layers panel, but it’s not there in dev mode. Tried in two different accounts in two different devices, same problem.layers panel in dev modelayers panel in design mode 

Hey everyoneWe’re encountering an issue in Figma where components inside a branch are only partially visible. Certain variants or sub-parts appear to be missing, while others render correctly. The same components display normally in the main file. Components appear incomplete in the branch (see attached images). Some states/variants are not visible and appear as empty frames. For some components only part of the content is missing This affects multiple variants within the same component set. The issue does not occur in the main file; only in the branch.   What we’ve checked / tried Verified that all libraries are enabled and up to date. Confirmed no missing fonts or broken image fills. Checked visibility, opacity, and blend modes. Components are still techni

After adding Figma MCP in Cursor, a 429 error is returned when reading the design draft

I only purchased ONE (1) license and nothing more! I was charged for two, and I did not request any additional licenses, nothing more, I ONLY PURCHASED A SINGLE LICENSE FOR US$5, How can you simply charge me 5X more than what I purchased?

Hello everyone !I’m posting here because my Figma Education status issue is still unresolved despite many attempts, and this situation has been ongoing since October. To summarize clearly:My student status was successfully verified and approved by SheerID on October 2025, using my education email address. In the meantime, I made the mistake of changing the email address on my Figma account to my personal email, which caused my Education status to break / disappear on my account. After switching my Figma account email back to my student email, my Education status is no longer recognized: the app constantly asks me to reverify my student status. However, I cannot reverify, because the system displays the message “Verification Limit Exceeded” at the end of the form, since my initial request was already approved.I am therefore stuck in a loop:Figma asks me to reverify or contact SheerID, SheerID confirms tha

Hello, I recently downgraded to a free plan and would like to access my last few invoices (specifically for the partial refund that came after downgrading partway through my plan). Invoices are no longer visible in Figma, and I believe I need someone to open a support ticket for this? Thank you!

We have these icon colors set up for different button types.  But when I switch the size of the button(XS, S, M, L), these icon colors are retaining for the two of the sizes but for the other two sizes the colors are not retaining for the icons.   

Hi, since few days all my design made by IA are bad.. no padding, margin arround blocks..What happened ? What can i do ?check the last one : click herei’m loggued in with free accounti don’t know what to do..PS: sorry for my english, im french

Olá, equipe do Figma!Estou usando o Figma Make no plano gratuito e, ao abrir o arquivo hoje (30 de novembro de 2025), ele já me mostra a mensagem:Você está sem créditos de IA gratuitos que serão renovados em 1 de dezembro de 2025.Porém:Acabei de abrir o Figma agora pela primeira vez no dia. Não gerei nenhum código com a I.A hoje.Isso parece ser um erro de contagem ou cache do sistema, pois o limite está sendo exibido como esgotado sem eu ter usado de fato.Podem por favor verificar e resetar/restaurar meus créditos diários ou corrigir o contador? Preciso muito usar o Figma Make hoje para finalizar um projeto.Obrigado desde já!

After prompting to fix an issue with a animation,  the file generates a error message saying that it’s stuck in a loop and should restore to a previous version. The problem is that it jumps back to the  previous version where the behaviour that caused the loop is present, so it generates the error again.  It also treats each recovery as a new version, so it’s restoring to a previous version that triggers the error.  At this point I’m unable to jump back several versions to one that I know is stable.  Closing figma and reopening does not resolve the issue.  

Hello Figma Support Team,I’m facing a serious issue with Figma that is preventing me from working at all.Even though my internet connection is stable and fast, Figma is not syncing properly. Files do not save, images do not load fully, and many of them appear half-loaded — similar to what happens when there is no internet connection.When I try to save or open my existing projects, the images inside the files show “Downloading”, but they never finish downloading, even after waiting for more than an hour. Because of this, I’m unable to continue any of my work.This issue happens consistently and makes Figma completely unusable for me at the moment.Could you please help identify what might be causing this issue and assist me in resolving it as soon as possible?Thank you for your support.Best regards,Shamsiddin

🚀 Exploring the Best Prompts for Figma Make Lately, I’ve been experimenting with Figma Make to streamline the design-to-code workflow. While it’s an exciting tool, I’ve noticed that prompts play a huge role in getting meaningful and usable outputs. I’ve tried several approaches, but sometimes I still get “stuck” with prompts that Figma Make doesn’t fully understand. That’s why I’d love to hear from the community about the best practices you’ve discovered. One of the challenges I’m facing is figuring out whether it’s possible to create prompts that help split files in Figma Make. At the moment, most of the code tends to merge into a single apps.tsx file, which makes it harder to manage. I’m curious if anyone has found prompt strategies that encourage better file structuring. I also wonder if there’s a particular prompt format that works best in Figma Make. Sometimes it feels like the output changes

J’ai créé une application WEB dans FIGMA et je souhaite sous-traiter la partie relative à la connexion avec une base de données SQL SERVEUR. Mon objectif est également d’installer cette application WEB sur un serveur dédié hébergé chez OVH.Merci de me contacter pour toute proposition concernant la réalisation de ces tâches.Alain

Hello! My personal team was automatically converted into an Education team after a university email joined. This was unintentional—I have removed the university email member and would like an immediate reversion to the standard Starter Plan. Happy to answer any questions after the reversion is completed.Someone at Figma please help! Posting because I wasn’t able to find a self-serve solution for this anywhere (all existing posts’ solutions involve manual intervention from Figma). Thanks!

I’m working in Figma Slides (Drafts), not a regular Page.I have an image applied as an Image Fill on a rectangle inside a slide.I want to place another rectangle (overlay) on top of that image, but when I use Bring to front, nothing changes.Since Slides mode does not show a full layer panel, I can’t tell which parent frame the shapes are in, or how to move the overlay into the same hierarchy as the image.I’m not trying to layer across slides — only within the same slide.What is the correct way to overlay a shape on top of an image in Figma Slides when layer structure is hidden?

Hi,I’m posting here because I’ve been unable to resolve this issue for over two months, and I’m extremely frustrated at this point.I successfully completed my student verification through SheerID more than two months ago. SheerID has confirmed that my verification was approved on their side. However, my Figma account still continuously shows a popup asking me to verify my student status, and the Education plan is not applied.I have already contacted education@figma.com multiple times regarding this issue, but I have never received any response. SheerID told me that since the verification was successful, this issue needs to be handled directly by Figma.

Dear Support,I have a question about adding interactions in a component. I added interactions to one variant, but it is not set as the default in the design. When I display this variant in the prototype, the added interaction does not appear. Is that normal?Please refer to the attached gif.  Thanks.Mia

I’ve done everything about it checked my graphic card update. cleared cache and everything it still doesnt work. 

I am still learning UI design with Google certifacate, I had verifyed an education account two times before, but now every thing has been changed.I really can not afford the cost of Figma subscription because I am still in the learning progress without any income from that. 

Hello, trying to connect a domain to my figma make project, originally used with square space. Still getting this after 36h: and here is what we can see on square space side : Can you help me with this? i added support as editor of the project

I am unable to log into my Figma account because my associated email address (my school email) has been deactivated by my institution. I can no longer receive authentication codes to log in. Anyone can help here? Thanks!

Hello,I have an unpaid invoice that was generated before my team was downgraded to the Starter (free) plan.The subscription is already cancelled and all paid seats were removed.I do not plan to continue using the paid plan, and there is no active subscription on the account now.Could a Figma Support Specialist please close or void this outstanding invoice?Thank you.