Unable to Claim Research Study Reward – Request for Alternative Redemption Method

Hi Figma Support Team,
 

I’m writing to report an issue claiming the reward for a research study I participated in. The reward email was sent to me on 21 October 2026.

When I clicked the claim button in the email, I was prompted to complete a slider verification. After completing the verification, I was redirected to a page that remained blank. I tried refreshing the page several times and accessing the link using a different email account, but the issue persisted.

I dedicated approximately several minutes of my workday to completing the survey and answering questions about my use of Figma AI as honestly and thoughtfully as possible. It is therefore disappointing to be unable to claim the reward that was offered in exchange for my participation, particularly after making the time and effort to contribute to the research.

Upon further investigation, I found that some reward providers restrict redemptions from Nigeria. I’m unsure whether this is related to the issue I’m experiencing, but I wanted to bring it to your attention, as I have seen other related posts from members in the forum. 

I would appreciate it if your team could investigate this issue and provide an alternative way for me to receive my reward if the current redemption method is unavailable in my region.

Thank you for your time and assistance. I look forward to hearing from you.
 

Best regards,
Chinwendu Nnamene