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thiago c
New Member
Oct 26, 2026 3:34 PM UTC
Question

AI-generated designs disappeared after generation error in Figma Design

Hello Figma Support Team,

I'm reporting a possible bug in Figma Design involving AI-generated designs disappearing after generation.

File name: Redesign clinic calendar

I used the Figma AI agent to redesign my clinic calendar interface. The process reached the following stages:

  • Generating designs

  • Checking design quality

  • Errors found

The generated screens appeared to be completed and were visible, but afterward they suddenly disappeared from my file.

I checked the file's version history, but I couldn't find the missing screens or a recoverable version containing them. I did not intentionally delete the designs.

The AI panel also displayed a message stating that my Team Education plan had run out of AI credits until October 31.

Support ID: I have a diagnostic Support ID available to share with the support team privately.

Could a Figma Support specialist investigate whether the generated designs can be recovered from the underlying file state or generation logs?

I have already used my available AI credits, so I would appreciate a recovery solution that does not require me to regenerate the screens or purchase additional credits.

I can provide screenshots and the full debug details from the AI agent's information icon if needed.

Thank you for your help.

1 reply

Jaycee Lewis
Figmate
Figmate
Oct 26, 2026 11:15 PM UTC

Hi, ​@thiago c 👋 So sorry to hear about this. I opened a support ticket for this. The ID is 2223760 and the email subject line is AI-generated designs disappeared after generation error and cannot be recovered from version history. Please keep an eye on your inbox (and spam folder if necessary) for the email and any replies from our team. I added a request to your ticket to help give support additional details to work with. Thank you! — Jaycee