Get Solutions

Hi Figma Support,Since yesterday, I can’t edit text overrides in my existing button/input components with variants. Happens in browser & desktop, multiple accounts, old file versions. New components work fine, old ones like tooltips are fine. Tested without extensions, cleared cache, restarted Figma → still broken. Attaching video demo. Looks like a regression affecting variant text overrides.Thanks,

Hey there!I just published my website using Figma Sites. I connected the right domain and I had no issues with that. The problem is that the website takes forever to load in any screen, and when it comes to mobile it just doesn’t fully load. Even when I try to change my desktop windows sizes, the website crashes all the time.  Is that because I published recently, and must wait for it to “settle”? Or did I do something wrong? Here’s my website: www.deborahavila.com I appreciate immensely any help!

Okay so this was driving me crazy for a few days. I found the solution, so i thought I’d post it here in case anyone ran into the same thing. ALSO I still think it’s a bug (FYI Figma).I wanted a video to play from a certain timestamp when the user landed on a certain screen, but it wouldn’t work. I thought first it was a bug, then I thought I had to put the triggger on a different object, etc.Turns out it only works if the ‘play video’ interaction comes BEFORE the ‘set time’ interaction. You can stack them together as “simultaneous”, but ‘play’ has to be first in the list. This was not intuitive for me at all, since I wouldn’t want the video to start playing before the playhead was moved to the correct time.But there you go. I’m glad I found out how to make it work, but I still don’t see any reason why it shouldn’t work the other way around. IMO it’s a bug.

Hey everyone,I'm working on a Figma plugin and have hit a roadblock. My goal is to create a node on a FigJam board that contains a video with standard player controls (play, pause, scrub, etc.).I've been looking through the Figma Plugin API documentation, but I can't seem to find any method like figma.createVideo() or a way to embed a video player directly onto the board. The closest I can get is creating a shape with an image fill.Is there a way to achieve this with the Plugin API, or am I missing something? I need the video to be playable directly on the board, not just a static thumbnail that links out.

Title! Italicized text renders properly in Edit and Preview but loses style on published websiteFont is Jost Regular, not attached to a text style 

Hi, I’m facing the same issue. I’ve tried uploading multiple different .xlsx files for Bulk Create, but every time I get the error message “Failed to import file.” Steps I’ve already tried:Tested with one image only (to rule out file size). Downsized all images to ~500 KB at 2000px and 1000px width. Saved explicitly as Excel Workbook (.xlsx) (not CSV or older formats). Made sure my sheet has only one header column: main_image. Also tried placing images in cell instead of floating over cells. Despite all of this, I still get the same “Failed to import file” error, even on the simplest one-image test.Can you confirm if this is a known bug with Bulk Create right now, or if there’s an updated workaround? Thanks!

Hi!I want to report a really troubling issue:All changes I made yesterday in the morning are now missing. I was really confused when the file viewers contacted me stating I forgot a couple of todos. When I visited my file I saw that all the work I did yesterday is gone. I am the only person with editing rights in the file. I checked the history. There is only one entry for yesterday when I wrote the email claiming “I am done with all the changes”. But this version does not contain any of the changes I made to the file.How can this happen? How can I trust that this won’t happen again?I use Figma locally on my Mac and I did not have any internet issues.

This is a “normal” behavior of figma that makes no sense. It happens when a parent container that has scroll contains child items with shadow effects applied to them. Steps to reproduce:In design mode (img 1) I created an auto layout that is 24px in X coordinate. It stretches until the end of the device frame, has scroll set to horizontal and contains 3 squares with 36px blur shadows. Horizontal position and autolayout alignment is set to the left. In prototype mode (img 2), the start position is the same as the design mode. Unfortunately, if I scroll to the end and back again, the child containers are now 36px further from the left edge. Final consideration:Yes, I'm aware that I can apply the shadow to the parent container, but that's a workaround and not a fix - Its not everytime that I can do that, since this problem also happens when the whole frame is set to overflow.   Img 1 (design mode) Img 2 (prototype mode starting position) Img 3 (prototype mode scrolled back and forth) 

Up until recently, you were able to rename a layer then hit tab to rename the layer below it. This still works some times, but when you have a group of collapsed frames with child layers, hitting tab starts navigating around the window like keyboard-navigating around a website.Feels like a bug or some weird condition is making tab some times work and some times not… Edit: oh my god it depends on where your cursor is… please change this. Tab should move around the layers list while renaming until someone hits escape or enter to cancel or commit the current renaming. While the field is visible and active, tab should be reliable regardless of the cursor’s position. After more messing around, it still breaks out into navigation some times even with the cursor over the layers list. Sad.

Just like iphone autofill, I found the autofill very annoying. It auto fill the wrong text that I did not want. I got to delete and re typing a lot. It should have a clearer way of signify Figma to fill in or not fill in, take devs' text suggestion for examples. And please provide me a way to turn it off.

Hey guys, stop trying to bill me on some strange payments, what is 31.45$ for?I’m only using 1 full seat last month so this should be only for 20$ and that’s it

Defining a font style including a definition of the font-color is one of the absolut basic design-tasks in webdesign. Please could you explain, why it is not longer possible to add a font color to a font-style. Sorry, but I don´t get it. What is the reason behind this change?

Hi,I wan’t to publish a private widget to my organization but I can’t find Organization name option, please refer to the attached screenshot. I’m using organization and enterprise plan. Thank you.

I linked the student plan to a different account. Is it possible to move this plan to the right account?

My “Change to” is greyed out ive been struggling with this for the past hour and im not sure what to do ive watched multiple youtube videos and havent gotten anywhere please anyone that can help me i need it  

Have they removed submitting support tickets on the web and there’s just this button within the Figma file now?When did they change this?WHY DO THEY MAKE MORE AND MORE CHANGES FOR THE WORSE?

Hello, Yeah, I know it’s good to paste text as non styled text, etc. and I’ve seen the solutions for that. BUT there’s a Figma inconsistency here. I paste a text from external sources even or something - it takes over the styling of the place I put the text into but not 100%, it creates a strange mixture.But my main problem is when I work on theoretically monolitic project:I copy a colored, bold character from one place within the same file into a text area where there’s a non-bold, black text - the pasted element gets the pasted area’s styling! So is it copying or not copying styling? What’s the default here?I thought copying was the default and people wanted to copy clean-styled! INCONSISTENCIES all the time… OMGGGG

here is the border color in design mode, which is the blue main color and the gray color is effectively covered by the top blue main color (it is correct).however, when switching to the dev mode, the style CSS is not correct displayed. The border color should be the blue main color actually, and it confused the dev people to get the correct CSS code as well.      please check and fix it. 

My account has passed the educational certification and established a team. So if this team invites other accounts that are not educational certification accounts, can they use the dev mode?

On iOS Safari, the app/browser modal has two issues:The Browser option shows the Chrome logo instead of Safari. The preview image is massively stretched and looks broken. Steps to Reproduce:Open Safari on iOS. Go to figma.com. Open any file. Modal shows Chrome logo + stretched preview. Device/Environment:iPhone (iOS 17+) Safari 

Hello,We are currently using Jira with the address krafton.atlassian.net/jira, but a custom domain cloud.jira.krafton.com is applied in our environment.It seems that the Figma Jira plugin only accepts domains in the xxxx.atlassian.net format. As a result, the plugin incorrectly rejects cloud.jira.krafton.com as an invalid URL, preventing proper Jira issue insertion.Flow:Actions > Insert Jira > Import an issue or project > Paste a Jira project or issue link​​​​ Details: Environment: Figma + Jira plugin Actual Jira address: krafton.atlassian.net/jira Configured custom domain: cloud.jira.krafton.com Issue: The plugin does not recognize cloud.jira.krafton.com, so Jira issues cannot be inserted. Request:We kindly request support so that the Figma Jira plugin can properly recognize our custom domain (cloud.jira.krafton.com).If needed, we can provide additional technical reference from our System Team (Yoonhwan Jeong).Thank you.--------안녕하세요.저희는 Jira를 krafton.atlassian.net/jira

How to download Figma make file in html Locally. Thanks,Popin

I want to use Figma Slides to create my portfolio. When I try to add video to the portfolio, it asks me to pay a subscription fee. If I make a one time payment of a monthly fee, add the videos to the portfolio and publish the same, and then cancel the subscription, will people be able to see my videos on the portfolio?

I hope this message finds you well. We have submitted our application for Figma for Education verification as a trusted bootcamp provider, but until now we have not received any response. Our bootcamp is already running, and participants are currently working on their final projects, with Figma as the main learning and collaboration tool.Could you please respond, where are we going to receive verification as bootcamp provider???

Hello!I'm using the "Figma Make" function, but the "domain connection" is not working properly, so I'm making a technical inquiry.1. Is there a way to download something made of "figma make" to html, css, js, react, etc?2. Is there a way to turn off the SSL provided by Figma and use external authentication SSL?I'm trying to connect an existing domain, but it doesn't work.If you know how, can you tell me?Thank you always!