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Question

Allocate Professional Annual Plan To The Right Teams- case number 1650507

  • December 22, 2025
  • 1 reply
  • 8 views

Josue

Still haven't received any correspondence from support specialist on this case number 1650507
The user accidentally upgraded a different account to a Professional annual plan and wants to cancel the plan on the wrong team, receive a refund, and apply the upgrade to the correct account

1 reply

Gayani_S
Figmate
  • Community Support
  • December 22, 2025

Hey ​@Josue, thanks for reaching out and sharing the ticket number.

I’ve located ticket #1650507 internally and flagged it with the team. A support specialist should be in touch with you shortly to help. 

 

Thank you for your patience in the meantime!