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Josue
Josue
New Member
December 22, 2025
Question

Allocate Professional Annual Plan To The Right Teams- case number 1650507

  • December 22, 2025
  • 1 reply
  • 50 views

Still haven't received any correspondence from support specialist on this case number 1650507
The user accidentally upgraded a different account to a Professional annual plan and wants to cancel the plan on the wrong team, receive a refund, and apply the upgrade to the correct account

    This topic has been closed for replies.

    1 reply

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    December 22, 2025

    Hey ​@Josue, thanks for reaching out and sharing the ticket number.

    I’ve located ticket #1650507 internally and flagged it with the team. A support specialist should be in touch with you shortly to help. 

     

    Thank you for your patience in the meantime! 

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