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Question

Getting charged

  • December 22, 2025
  • 1 reply
  • 7 views

Dino Elements Digital

I have been charged again even though i’ve cancelled the plan. See below. I do not want to opt for any paid plan at this stage. Please help me review this case, provide a refund and cease any on going plans. Thank you for your help

 

Thank you for your payment!

[redacted by forum moderator to remove PII]

1 reply

Gayani_S
Figmate
  • Community Support
  • December 22, 2025

Hey ​@Dino Elements Digital, thanks for reaching out! 

For security and privacy reasons, we can’t review billing or account details here on the forum. I’ve gone ahead and created a support ticket on your behalf so the team can properly review this. 

Your ticket number is #1652343, for reference. Someone from our support team will reach out to you directly soon.

Thanks for your patience in the meantime!