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Question

Payment Charges Question

  • December 21, 2025
  • 1 reply
  • 5 views
Ulises García

Yesterday, December 20th, I was charged $40. I would like to know, firstly, why this is, since the payment I made on November 20th was only $3.
Secondly, I would like to know if my plan has been canceled, as I no longer require a professional plan and I don't see the need to be charged $40, which I won't be using.
I need help confirming whether my professional plan has been properly canceled.

    1 reply

    ksn
    Figmate
    • ksn
    • Community Support
    • December 21, 2025

    Hi ​@Ulises García - apologies for the confusing and unexpected charges. I am unable to provide information related to accounts or billing via the forum, but I can make sure you are connected to the support team so they can assist you further.

    Could you please PM me with the email address your Figma account is registered under? I’ll take a look.

    Thank you!

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