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Question

Problems with the data plan

  • December 21, 2025
  • 1 reply
  • 2 views

aleksglazkov

We recently paid for a Full Seat for the space, but now it has been reset to a Free plan. Can you tell me what the problem is?

1 reply

ksn
Figmate
  • Community Support
  • December 21, 2025

Hi ​@aleksglazkov - I’m happy to help you get this situated!

I’m not able to directly support account-related issues (including billing inquiries, seat changes, etc.) on the forum for privacy and security reasons, but I can have someone on the support team help you further.

I will follow up with you via PM. Please be on the lookout for it. Thanks!