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I ran into some weird behavior around Figma Motion during plugin development.Having the Motion timeline open in Figma, with any layer containing animations selected, causes that layer’s entire tree to get a hidden duplicate with a new ID. The duplicate tree only shows up in currentPage.children, not in Layers list in Figma’s UI.Also, if the duplicated layer contains any component sets, calling getMainComponentAsync on an instance node will return a new duplicate component that’s neither part of the original or the duplicated tree. The component in both the original and duplicated tree share the component’s original ID, but the one returned by getMainComponentAsync has a new different ID.Repro steps:Create a new Design document with some frame layers Use a plugin to check currentPage.children to verify that the root layers match between Layers list and what’s returned by the API Add animations to any layers, open timeline, and make sure you have a layer containing animations selected Ch

I noticed that the custom font files on my published Figma Sites are no longer working as of this past week. My custom fonts were literally loading on Monday of this week and now my site is all default web fonts. Upon chatting with Figma AI Support, it said “Figma Sites does not currently support custom fonts, and published Sites support Google Fonts only.”Is this true? Is anyone else having this issue? Did Figma announce this change anywhere?Note: Figma Sites is giving me zero errors with my font files, the CSS simply isn’t reading them anymore. I’ve deleted and re-uploaded several times.

Hello,I’m having an issue with my Figma Education plan.SheerID confirms that I have already been approved for the Education offer, but my Figma account is still on the Starter plan.When I try to upgrade my team, Figma only offers me the paid Professional plan at €20/month. I do not see any option to convert my team to an Education team.I have already:completed the SheerID verification several times, contacted SheerID three times over the past week, contacted Figma Support as well,but I have not received any response.SheerID now consistently displays the message:“Looks like you’ve already been approved for this offer.”So the issue seems to be that my approved Education status has not been correctly linked to my Figma account or team.Could someone please check this and help me activate the Education plan on my account?Thank you for your help.  

Hello Figma Support Team,I am writing to request assistance with my Figma Education plan verification.Previously, my personal account was on the Education plan. As it was expiring, I attempted to re-verify my student status. However, I accidentally logged in and completed the verification on my student email account directly, rather than renewing it on my personal account.As a result, my student email account is now verified for the Education plan, but I need the plan to remain on my original personal account where all my design files and portfolios are located.Could you please help me cancel the verified status on my student email account so that I can correctly verify and apply the Education plan to my personal account?Here are my account details:- Personal Account (where I want the Edu plan): [redacted by forum moderator to remove PII]- Student Account (accidentally verified): [redacted by forum moderator to remove PII]Thank you for your time and assistance!Best regards,Rahmad Dwi F

기존에 에듀케이션 계정으로 사용중에 1년이 지나 만료되어서 다시 인증을 시도했지만 문서가 본 제안에 자격이 있음을 입증하기에 불충분합니다 라는 답변을 받았습니다. sheerid 측에서 요구한 서류를 첨부했으며 이전에는 인증에 문제가 없었기 때문에 figmasupport@sheerid.com에 정확히 어떤 문제인지 문의했으나 기다리라는 말뿐 어떤 해결책도 제시받지 못했습니다. 현재 이 문제로 인해 학업에 많은 지장이 생기고 있기 때문에 빠른 대응 부탁드립니다.

I’m trying to publish a Figma plugin using my account.During the publishing process, Figma asked me to enable two-factor authentication. I have already enabled 2FA, logged out, logged back into the Figma desktop app, and completed the 2FA verification successfully.However, the plugin publishing page still shows this message:“We detected a change to your account details. Please contact support@figma.com to proceed.”I emailed support@figma.com, but received an automatic reply saying Starter and Education accounts should post in the Support Forum.Could a Figma Support Specialist please help verify my account and unblock plugin publishing?

Hello SheerID Support Team,I am attempting to verify my student status for the Figma for Education program using my school email account (redacted by the moderator due to PII).During the process, I received the error message: "Verification limit exceeded" (인증 한도 초과).I would like to clarify that I have never previously used or redeemed any paid/education benefits with this account. I encountered repeated verification attempts while setting up my profile.Could you please reset my verification limit or review my eligibility so I can complete my student verification? Account Email: (redacted by the moderator due to PII). Platform: Figma for Education Thank you for your assistance.

I have already submitted every possible document that I can obtain from my university’s website, but my documents still cannot be verified because they say the current date is missing. I understand why this is causing an issue, but unfortunately, I don’t have any other documents available.I’m currently a student and I’m really struggling because I need to complete this verification for my classes. If there is any other way to verify my student status using the documents I have already provided, I would really appreciate your urgent help. I’m worried that I won’t be able to complete my coursework if this issue isn’t resolved soon.Please help me as soon as possible. Thank you so much for your understanding.

피그마 학생 인증 만료 되었다고 뜨는데 이유가 뭐죠… 인증 두번정도 실패하고 그렇게 떳는데 인증횟수 초과 된걸까요ㅠㅠㅠㅠㅠ 저 과제해야해서 제발 초기화 시켜주실 수 있나요… 메일도 보냈는데 답변을 못 받았습니다……ㅠㅠ

Hi, I’ve lost access to my old email address, which is linked to my Figma account. I used Google SSO to log in, and I currently have a PRO plan.Unfortunately, I can no longer access my Figma account at all. I submitted a support ticket (#2144512) four days ago, but I haven’t received any response yet.Does anyone know what I should do or how I can get help with this?

인보이스 번호 XTWMFANC-0002 9/24 자동 결제 되었는데 환불하고 싶어요 (자동결제 취소 포함) 구독취소해둔 상태입니다.그리고 이런일이 또 일어날까봐 기존에 있던 결제정보도 삭제 요청드립니다. 토큰은 쓴적도 없고 어떠한 작업도 한적이 없으니 환불 부탁드립니다..ㅠㅠ

여러분께 부탁드립니다.9월 24일에 결제가를 응해주십시오.

I'm using Apple emoji that's been flattened in Figma. Normally, when exported as PNG/JPEG, it shows up fine in the output. Why isn't it working now? The emoji does appear in the preview window, but once I export it, it's gone. Please help fix this issue, thank you.

Our ticket remains open, and our last inquiry was 14 days ago.Such a long processing time for an Organization account is surprising.Please process our request without delay.Best regards,Kainz MatthiasKMSY Sàrl

プランダウングレードにおいてサポートに問合せをする必要があり、手順に沿って問い合わせをしているのにも関わらず三週間、連絡がない。

Hello Figma team,I'm an admin of the organization "Webugol". Our other admin submitted a support request (ticket #2148737) to downgrade our organization from the Organization plan to the Professional plan.This is time-sensitive: our annual renewal invoice was issued on September 23 and is still unpaid. We'd like it to be voided and replaced with a Professional plan subscription.We also paid a smaller invoice for prorated Organization seats and asked for that amount to be applied as credit toward the Professional plan.We haven't received a reply yet. Could a moderator please add a note to our ticket so a billing agent can pick it up as soon as possible?Please don't remove our organization or files until the migration is confirmed.Thank you!

Hello Figma Support Team,I’ve built and published my site via Figma Sites under the custom domain: www.cozumyapitr.comHowever, when I try to submit the site to Google Search Console, I get the following error:❌ “URL cannot be indexed. robots.txt could not be fetched.”I’ve checked manually and indeed the robots.txt file returns 404 Not Found.Can you please assist me with enabling the robots.txt file or resolving this issue so that my site can be indexed by Google?Thank you very much.

Olá, gostaria de solicitar um reembolso.Fiz a assianatura do plano mensal tem um pouco mais de 24 horas, mas não quero prosseguir com o plano.Não aparece a opção de cancelamento em configurações pra mim, preciso de ajuda para cancelar e ter o valor reembolsado.Poderiam me ajudar, por gentileza? 

How do I get the variable picker to reappear? This was not an issue before. I can only access it for frames that used the variable before but can’t apply size variables anew since the update. Additionally, it feels broken as I can’t click out of the size variable popover like I can do with any other popovers.

The keyboard shortcut works but gets into a weird state:The nav item being available caught me off guard and I did not realize the feature is meant only for ‘Design’ and ‘Dev’ (by reading the docs). Why doesn’t it work in ‘Draw’ mode too?Eitherway, it the keyboard shortcut shouldn’t invoke it if it’s not supposed to work in this mode.

My team mate is having an issue where the Figma prototype link is showing as black or flashing black and white when they open the link. Other team mates do not have this issue. Can someone help us figure out why?   

Hi,we are running into a serious issue with slots in our design system.Our setup is this: we create and maintain our components in a shared library file, which represents our design system. These components are then used as instances in separate design/view files. Many of our components rely heavily on slots for flexible content areas.The problem: when we publish changes to the design system library and update them in the view file, the slots inside the component instances are not updated correctly. For example, variable assignments such as spacing or padding values are not applied to the existing slot content (instances inside).The only workaround we currently have is to fully reset the slots in the instances. But this removes the custom content every time, which makes the workflow unusable for real product work.This is critical for us because our entire design system is built around slots. It used to work more reliably, but in the current state it is basically unusable.This seems rel

This started happening for our team around the time folders were rolled out in Figma. Despite knowing that a file exists, it will not pull up when searched. Once a team member manually finds the file, it will show up in the search. 

Hi, I’m experiencing an issue with Figma Motion Beta on iPhone.The exact same prototype and shared link were working normally on my iPhone yesterday, but today the Motion animations no longer work on iPhone. The prototype still works correctly on desktop.I have already tested Safari, Private/Incognito mode, and another simple Motion Beta prototype. The same issue occurs with all of them on iPhone, while they work correctly on desktop.I haven’t changed anything in the prototype since it was working yesterday.

Instances cannot be dragged, normal elements work like i show using the text field. However Instances needs to be manually inputted through the inspector panel to the right. Very frustrating.Attachment is a recording showing the bug.Tried restarting, updating. Nothing works, this started happening around Juli/August.