Figma Agent error and i can not get supporting from Figma

We're experiencing an issue with Figma Agent, but there's absolutely no useful information about what's going wrong. It's incredibly frustrating, and there's no way to troubleshoot or work around it because all we get is a meaningless error code.

We're on Figma's Enterprise plan, their most expensive tier, yet somehow it feels like we're getting the worst support experience.

We've reached out via email, only to receive automated responses directing us to an equally useless link, which then tells us to chat with yet another AI chatbot. Seriously? How ridiculous is that?

I understand that Figma may be facing staffing challenges in the AI era, but it's genuinely disappointing to see this happening to a tool that has been such an essential part of designers' workflows for years.

I'm reaching out to the community for help with this issue. Has anyone experienced something similar or found a way to resolve it?

Any advice or help would be greatly appreciated!