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Darren McPherson
Darren McPherson
New Member
September 23, 2026
Question

Prototype video freezes on first frame with audio playing (macOS 26.6.x, all browsers)

  • September 23, 2026
  • 8 replies
  • 109 views

Since this week (updated figma), video fills in prototypes freeze on the first frame while the audio track plays. Safari, Chrome, and the desktop app, on three separate Apple Silicon Macs running macOS Tahoe 26.6.2, plus iOS. Same prototypes play normally on a Mac still on 26.3. Source files play fine as local mp4s (H.264). Disabling "hardware-accelerated video decode" in chrome://flags makes them play, so it looks like Figma's video stream vs Apple's decoder. 26.6.2 has been installed since Sep 1 and everything played until this week, so the change seems to be on Figma's side. Each frame is a single video fill, autoplay and loop on. Ticket #2147683 is in. Anyone else seeing this? (Possibly related to the Motion first-frame thread from June, though sounds different.)

8 replies

Celine_
Figmate
Celine_
Community Support
September 24, 2026

Hi ​@Darren McPherson , thanks for sharing these detailed findings. I’ve escalated internally your ticket #2147683, and a support agent has replied to you directly.

For visibility, our team was able to reproduce the same behavior in our environment and has opened an investigation with our Engineering team. The support team will update you as soon as they receive more information.

Please continue the conversation through your support case, as the team there is best equipped to manage the investigation and assist with your specific case. Thank you for your patience while we look into this 🙏🏼

Darren McPherson
Darren McPhersonAuthor
New Member
September 24, 2026

sounds good, thanks!

jrudmann
jrudmann
New Member
September 28, 2026

I just started experiencing the same issue in several prototypes that include vid playback where it’s still on the 1st frame w/ audio playback, but seems to play as expected after interacting a 2nd time to trigger it to start

Darren McPherson
Darren McPhersonAuthor
New Member
September 28, 2026

Yeah works for me when i go forward a page and then back - everything plays then, just bad when I’m sharing these with clients. Looks like they’re on it and able to replicate the same thing on the tech end. Hopefully will be resolved soon!

jimmy15
jimmy15
New Member
September 29, 2026

Yeah, that sounds like a weird playback bug. If the audio keeps playing but the video stays stuck on the first frame across different browsers,,it could be related to the newer macOS update. Hopefully Figma can reproduce it and figure out what’s causing it.

ksn
Figmate
ksn
Community Support
October 2, 2026

Hey everyone - I just wanted to hop in and provide an update before the weekend hit.

Our engineering team has been able to replicate, and are still working on a fix. I can’t guarantee a specific window, but we’ll make sure to keep you updated.

Dannnnnnn
Dannnnnnn
New Member
October 2, 2026

Thanks for the update. I’m always viewing on desktop but came across this bug with clients not being able to view on mobile. Kind of a big issue for us!

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