URGENT: Payment Declined – Team at Risk of Losing Editing Access

Hello Figma Support Team,

I urgently need assistance with a billing issue that may disrupt our team's work.

Current situation:

• Our Figma Professional subscription invoice is overdue, and our billing dashboard warns that our team may be locked and our subscription downgraded.

• Our previously working China-issued UnionPay credit card is now being declined.

• We also tried a UnionPay debit card, but the payment was declined.

• Our bank confirmed that the original credit card is functioning normally and could not find the failed payment authorization in its records.

• We have made several payment attempts within a few hours, and even updating our payment details now results in an "unknown reason" decline error.

We have already contacted Figma Support by email and provided the requested account verification information, but have not yet received a response from a billing specialist.

Our team relies on Figma for ongoing design projects. Losing editing access would seriously disrupt our daily work.

Could a Figma Community Support representative please help us with the following?

1. Urgently escalate our existing support ticket to the appropriate billing or payments team.

2. Check whether our account has triggered a temporary payment restriction.

3. Confirm the exact date and time when our team may lose editing access.

4. Grant a temporary 7-day grace period to maintain editing access while the payment issue is being resolved.

5. Help us identify the payment failure reason and complete the outstanding payment.

We are ready to pay immediately once a working payment method is available.

Existing support ticket: [Insert ticket number here]

For privacy and security reasons, I would prefer to provide any additional account, invoice, or payment details privately to a verified Figma Support representative.

Thank you for your urgent assistance. We would greatly appreciate your help in preventing a disruption to our team's work.