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Hello Figma Support,My cousin accidentally upgraded my account from the Free/Starter plan to the Team Professional plan ($35). This upgrade was not authorized by me — my card was still saved on the account.I kindly request that the subscription be cancelled and the $35 charge refunded.I would really appreciate your help with this.Thank you.

Hello,I've set up a two-collection system to achieve independent Brand and Theme Mode switching, but I'm struggling with a specific conditional requirement for neutral colors. My variables are separated into two collections:1. Collection: Brand (The Primary Color Picker)This collection defines the primary brand color and default text color for all themes and I apply this in my sections of the pageVariable Name Pink Brand Green Brand ... Black Brand White Brand bg #E8308A #95C11F ... #141414 #FFFFFF text #FFFFFF #000000 ... #FFFFFF #000000  2. Collection: Mode (The Dark/Light Logic)This collection defines the theme state logic by referencing the Brand collection, this I apply to the page itselfVariable Name Color Mode Dark Mode Light Mode bg [Brand/bg] #1A1A1A #E0E0E0 text [Brand/text] #FFFFFF #000000  When using the Black Brand or White Brand mode, I need the Dark Mode resolution to slightly adjust the background color to provide vi

I've been billed for a full seat without my knowledge, this seems to be a recurring issue on this platform, since i've been billed in dollars i got charged with additional fees on my credit card, i need a refund.

I am making an app which gives gift ideas based on your prompt in Figma Make. I want to connect a LLM which can directly give recommendations based on your prompt. I did connect Gemini API, but its not giving me ideas related to prompt and giving the same ideas for all prompts.

Previously, there were no limits on removing the background, but now it says that the limit is until the next day. And how many credits are given per day?

I've been reporting this issue for the past five days, yet it remains unresolved. It's truly disappointing.

How can I make a footer in my Figma prototype that stays at the bottom while scrolling but does not cover the page’s main footer?

When i select HDR option in capture feature in macOS. The image gets scaled 2x when pasted into the design. I was completely surprised and tried every possible way to paste the image at the correct size that I saw on the web so I could compare them. After adjusting this setting, everything was resolved. If possible, I really wish that Figma would always paste images at a 1:1 ratio regardless of the format!

Recently noticed that components search (Shift + I) results are a bit random.Sometimes before giving me the correct result, it shows a few absolutely different components that just doesn’t have any relation to my requested component’s nameAdditional info if it can help:Device: iMac M1OS: Sonoma 14.1.1 Figma: Desktop App version 125.4.9Searching components across different files/kits (our components each have a different published file)

When multiple components are nested within a component, the content that is ignored in the nested components does not change in size along with the size of the original component's canvas. 

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 I have a full seat in our Org’s professional plan. We were expecting that Full seat would automatically have access to Dev mode too. But when I try to turn on Dev mode, I see “We’ve sent a reminder about your Dev Mode request to you team admins.”, for the first time I did get a 3-day peek of Dev Mode, but now this is what I see every time. What more is to be done here? Our Admin is also confused as my seat is already Full seat which supposedly have access to Dev mode in Professional plan.

Chrome version 142 will enable the Local Network Access policy, aka LNA (https://developer.chrome.com/blog/local-network-access). This will prevent plugins published within your organization from working because LNA requests within iframes will be restricted.The LNA policy will take effect on October 28, 2025. To experience the LNA policy: In Chrome, input chrome://flags/#local-network-access-check and enable the flag.  Is there any way to solve this problem?----Maybe this is a way to slove it, but plugin iframe is controlled by Figma.Google LNA Adoption Guide 

Dear Figma support team,in my last billing period I accidentally assigned a full seat to another email with viewing rights. Once I realized the mistake, I assigned it back to view-only immediately. But in the monthly invoice a 11.33$ one-time charges and credits appeared. I assume it’s for the accidentally assigned full seat. But since that wasn’t used at all, I would like to kindly request a possibility for refund. I understand your policy, but I would appreciate you reviewing this case for refund.Thank you!

We have created figma AI site. Mapped domain to eat. But since 3 days its in pending status.  Can you please review settings, Its been too long, we are losing business. Earlier same domain mapped to other site in same project/directory and was working fine.Domain : https://www.urbts.com/Link :   

I got quite far into developing a project in Figma Make before I found out that you cannot go from Figma Make to Figma Design. (Brutal. When I opened Figma Make I didn’t even realize it was a coding tool. Naturally, I assumed it was for prototyping.) I tried a workaround based on exporting the Make project and using an HTML-to-Figma plugin, but the Make project doesn’t appear to have HTML files built in.Has anyone discovered any good workarounds for this?

I have an odd quirk happening in just one Figma file. I’m using Figma in the browser as I need to share work with US based collaborators and I’m based in the UK. Every time I click on an object using a regular left click, I get a tiny “Paste” command in a  box next to the cursor. When I click again to get rid of it and release the click, I get a blue selection box which won’t go away until I click again. I’ve no idea how to stop this after checking Prefs etc and Googling the issue. Figma is working fine and doesn’t do this in other files in tabs in the same browser. Sorry, I tried to edit the title to correct the mistakes but I wasn’t allowed to. Any help appreciated, thanks.

Problem: I’m duplicating a file in a project that has the “Discoverable via search” setting set to true.However, when I open the Share modal of the duplicated file, the setting is set to false: 

I had account A with email address <someone@example.com> and I have transfer ownership of the file to my other account <newsomeone@example.com> and after that I have verified I have access to that file and after that I have deleted the old account <someone@example.com> Now I no longer have file access and try to go by URL I see below page 

I’m trying to export a design from the browser client as png, since the pdf is in 1.7 and I can’t export pdf/x. But I always get a .zip with pdf files. Even when I selct jpeg, I get a pdf file. Only happens when I try to export more then one page. If I do it for each page individually, it works.

If my Figma design file is very big and starts to run slowly, what can I do to make it faster?

How do I cancel this subscription?

Hello Figma community! I’m having issues when working with a fixed navigation bar on Figma Sites, particularly when viewing the website from Safari on an iPhone. When scrolling, the content from the website goes underneath the dynamic island (aka notch) correctly. And the navigation bar stays where it should. Still, I can’t figure out a way to “extend” the navigation bar background to cover that area behind the notch. With the design I have, it just makes the navigation bar look bad because it looks like a floating element. Ideally there should be a way to, either extend the background from the navigation bar behind the notch or to set that area to a specific color, like always black, for example. See the screenshots for a more clear view of the issue. I also attach the configuration of the nav bar in Figma. Initial position​ Position after scrolling Is there anything that I can do to fix it? Thank you,R.

How do I use Figma components and their variations to create different visual themes (like dark mode, light mode, brand colors, etc.) without rebuilding everything from scratch?