Unable to change email - old company email suspended

Hey ​@Abhishek Tailor, thank you for reaching out! 

Do you still have any email forwarding set up from your old company address to your new one? If yes, you might still be able to receive a password reset email, which would let you bypass Google SSO and log in directly. From there, you’d be able to update the email on your Figma account yourself.

If there’s no forwarding in place, I can open a support ticket on your behalf.
Support can manually start the email change process, but they will need to verify ownership of the account first. Once the email is updated, you’ll be able to log in again and move any files or content to your new account as needed.

Let me know which option applies to you, and I’ll take the next step right away.

Hi ​@Gayani_S,

Thanks for getting back to me! There’s no email forwarding set up from my old company address. Please go ahead and open a support ticket on my behalf to manually start the email change process.

Let me know if you need any additional information or verification from my side.

Thanks again for your help!

Best,
Abhishek

Hey ​@Abhishek Tailor, I’ve just submitted a support ticket for you. But it gives me an error message saying that the email could not be received by your server. Could you provide me an alternative email address I can use? 

Hi ​@Gayani_S 
Thanks for letting me know! Could you please try sending it to [redacted by forum moderator to remove PII] instead? Let me know once you’ve sent it so I can confirm I’ve received it.

Thank you, I’ve just submitted a support ticket on your behalf. Your ticket number is #1595334, for reference. Someone from the team should be in touch with you soon. Appreciate your patience in the meantime! 

Hi Team,

I have the same issue. TIcket #1630579.

But mails are getting forwarded from my old ID (redacted customer PII - DJV 12/13/25) to my new ID (redacted customer PII - DJV 12/13/25). I lost access to my prev content. Appreciate your help. 

Hi team,

I am in the transition period of switching jobs, and I have files from my old Figma account that I logged in by using the company email ID. I want to change the email ID to my personal email so that I still have access to the files. I have tried the “Change email” feature, but when I click on the link from my new email to verify, it opens into Figma but I get an error message that says “Your link must have expired or malformed”.

I really need to change the email at the earliest within 12 hours so that I can have a smooth access of all my figma files.

For personal reasons, I will not be able to share my old email(company provided).

Kindly help! Thanks :)

In most cases, this happens because verification links or security confirmations are still being sent to the inactive corporate address. To resolve this, you typically need to contact the platform’s customer support and explain that you no longer have access to the old work email.

Hi ​@aniruddhgs, thanks for reaching out! 

We’re not able to help with Account management here on the forum, so I’ve created ticket #1654460 on your behalf to connect you with support using the email address associated with your forum account. 

Please check your email at your earliest convenience to provide support with any additional details you may have, so they can confirm your identity and help with this. If you have any additional questions, please reply to support directly via email. 

Hi ​@Kishore44, apologies for the delayed reply! 

I took a look at your ticket #1630579, and it looks like support replied to you back on December 9th to verify you identity and attempt to update your email address.

If you still need help with this, please check your email inbox and continue working with support directly.