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Question

Unable to change email - old company email suspended

  • November 10, 2025
  • 6 replies
  • 79 views
Abhishek Tailor

Hello Figma Team / Community,

I’m facing an issue accessing my Figma account.

I originally signed up using my previous company’s Google account (which is now suspended because the company has shut down). As a result, I no longer have access to that email address and can’t receive password reset or verification links.

Now I’m stuck because:

  • Figma only allows email changes through confirmation on the old (suspended) address.

  • Support replies are also being sent to that same old email, so I can’t see any responses.

I still have full proof of ownership of the account (workspace name and other info).
Could someone from the Figma team please contact me privately so I can verify my identity and update my account to a new email?

(For privacy reasons, I’m not sharing my old or new email publicly, but I can provide both directly to the support team.)

Thank you for your help! 🙏

6 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • November 10, 2025

Hey ​@Abhishek Tailor, thank you for reaching out! 

Do you still have any email forwarding set up from your old company address to your new one? If yes, you might still be able to receive a password reset email, which would let you bypass Google SSO and log in directly. From there, you’d be able to update the email on your Figma account yourself.

If there’s no forwarding in place, I can open a support ticket on your behalf.
Support can manually start the email change process, but they will need to verify ownership of the account first. Once the email is updated, you’ll be able to log in again and move any files or content to your new account as needed.

Let me know which option applies to you, and I’ll take the next step right away.

Abhishek Tailor

Hi ​@Gayani_S,

Thanks for getting back to me! There’s no email forwarding set up from my old company address. Please go ahead and open a support ticket on my behalf to manually start the email change process.

Let me know if you need any additional information or verification from my side.

Thanks again for your help!

Best,
Abhishek

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • November 12, 2025

Hey ​@Abhishek Tailor, I’ve just submitted a support ticket for you. But it gives me an error message saying that the email could not be received by your server. Could you provide me an alternative email address I can use? 

 

Abhishek Tailor

Hi ​@Gayani_S 
Thanks for letting me know! Could you please try sending it to [redacted by forum moderator to remove PII] instead? Let me know once you’ve sent it so I can confirm I’ve received it.

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • November 14, 2025

Thank you, I’ve just submitted a support ticket on your behalf. Your ticket number is #1595334, for reference. Someone from the team should be in touch with you soon. Appreciate your patience in the meantime! 

 

 

Kishore44
  • Kishore44
  • New Member
  • December 7, 2025

Hi Team,

I have the same issue. TIcket #1630579.

But mails are getting forwarded from my old ID (kishore.k@ishafoundation.org) to my new ID (kishore.k-ext@sadhguru.org). I lost access to my prev content. Appreciate your help. 

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