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Unexpected charges

  • January 15, 2026
  • 1 reply
  • 29 views
TOPUP Game

Hello Figma Support Team,

 

 

 

I recently subscribed to Figma Professional and canceled it about a month ago. I understand that the subscription will not renew, and I no longer have an active plan.

 

 

 

However, I still see a charge of $15.00 on my card, even though the subscription is canceled. Since I am not using the service and do not have an active subscription, I kindly request a refund for this amount.

 

 

 

Could you please look into this and help process the refund at the earliest?

 

 

 

Thank you for your support.

 

 

 

Best regards,

 

Top Up Game

    1 reply

    ksn
    Figmate
    • ksn
    • Community Support
    • January 15, 2026

    Hi ​@TOPUP Game - I’m sorry for any billing trouble. I understand this is a timely issue for you.

    I see that you submitted 3 tickets to support about this -- they are in our system, and one was escalated for review as soon support is able. I cannot guarantee the exact window of time, but someone will be in touch soon.

    In the meantime, we appreciate your patience. Thank you!

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