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Hello,I would like to report an issue with my Figma subscription.I cancelled my subscription, however I noticed that my account was still charged on December 20, even after the cancellation.I want to clarify that I do not wish to remain subscribed, and this charge seems to be a mistake.Has anyone experienced a similar issue?What is the best way to request a refund in this situation?Thank you in advance for your help.

I’m writing to report an issue regarding my Figma subscription. I signed up for a one-month Figma Pro membership with the order number KUONM0YH-0001. Subsequently, I requested to cancel the subscription, but no refund was processed. I understand that this cancellation only applies to the auto-renewal, which means I should still have access to the membership benefits for the current month. However, I currently do not have any Pro features available. Please look into this matter and resolve it for me at your earliest convenience.

Honestly support has become useless in Figma. Keeps directing me to a support page and there is no way to log a support ticket. I need to contact the pricing team ASAP as they issued a wrong invoice.  Any suggestions on how to email to a real human with a support ticket?

 控制台显示：vendor-core-18059dc5…113018.min.js.br:70 Error(s) from CarouselMediaField.validate:(2) [{…}, {…}]vendor-core-18059dc5…113018.min.js.br:70 GEThttps://www.figma.com/api/1452896749827557592/npm_private_registry 403 (Forbidden)vendor-core-18059dc5…113018.min.js.br:70 GEThttps://www.figma.com/api/1452896749827557592/npm_private_registry 403 (Forbidden)界面显示： something went wrong,refresh and try again.三天前我还是可以发布该文件的，从昨天开始就一直发布失败，所有文件都不能发布了。我有尝试过重新登陆以及下载桌面端，但仍然不管用。  The console displays:vendor-core-18059dc5…113018.min.js.br:70 Error(s) from CarouselMediaField.validate:(2) [{…}, {…}]vendor-core-18059dc5…113018.min.js.br:70 GET https://www.figma.com/api/1452896749827557592/npm_private_registry403 (Forbidden)vendor-core-18059dc5…113018.min.js.br:70 GET https://www.figma.com/api/1452896749827557592/npm_private_registry403 (Forbidden)The interface shows: "something went wrong, refresh and try again."Three days ago, I was still able to publish the file, but since yesterday, all publishing att

Hello,while trying to re-verify my student plan for this year I got a verification limit exceeded error. SheerID said they cannot help. Their response: Please be advised that we were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts.Please help.

As I wrote, I cannot use figma make function even I am using as an educator. 

I lost of most Important collage work because of this mistake.Is there any way to get it back?This is truly insane.

There were 3 files  but all of them are missing now!!!!!Could you help me to restore them? They are not in the trash.

I was halfway through my work when the Figma file suddenly disappeared. It is not in the Deleted area.It seems like this file never existed. I can’t find it anywhere

Hello,I’m creating a Figma plugin that collects data from the Figma file, I’m trying to get an image original dimensions but when calling getSizeAsync() I get a browser console log data dump, I also get the correct dimensions so I’m not sure what I’m doing wrong. This is my code: const fills = (node).fills; if (fills && Array.isArray(fills)) { // Iterate over each fill for (const paint of fills) { if (paint.type === 'IMAGE' && paint.imageHash) { // Bitmap image detected! const img = figma.getImageByHash(paint.imageHash); const { width, height } = await img.getSizeAsync(); const bytes = await img.getBytesAsync(); //convert bytes to base64 const base64String = figma.base64Encode(bytes); let returnObj = { type: await detectImageFormatFromBytes(bytes), base64String: base64String, hash: paint.imageHash }; return returnObj; } } } return false;when I include the lineconst { width, height } = await img.getSizeAsync();I get the followin

I accidentally enabled the Full Seat, and now I have to pay for it next month, but I don't need it now or next month. Cancel the payment for next month; I only want to pay for the Dev Seat. Why isn't this option available?

I’ve been trying to reach costumer support for weeks but somehow I’m not getting a response.My original billing amount was for annual renewal is incorrect as I don’t want to renew with two seats. I have removed one user and only want to pay for one seat annually. How do I make that change as I keep getting reminders to clear the wrong invoice without any support from Figma?

Hi, This month again Figma charged me additional “One-time charges and credits 9.33$” like previous month. I kept explaining that we are using only one account and no one using any extra seat since beginning. We can only pay 20$ for 1 seat and keep requesting every month for those wrong charges. Kindly check my account and adjust the invoice of R3BPMFOD-0004Thank you. 

Please help, my smart guides have disappeared (like, I put a square in the corner, red lines appear and they align the object exactly in the corner) and now they're gone and I can't work properly.

Hello,  I accidentally activated a Dev seat on my Professional plan and would like to request a refund or invoice adjustment.  Details:  - Account email: [redacted by forum moderator to remove PII]  - Charge amount: $8.5 (prorated Dev seat charge - maybe -)  - Reason: I accidentally clicked and activated a Dev seat that I don't need and haven't used (assigned less than 30 minute and never used)  Could you please cancel this charge from my upcoming(25/12/25) invoice?  Thank you for your assistance.

Hello Figma Support Team,I am unable to access my original Figma account because the email associated with it is no longer accessible.Old Figma account email:designer@nemontech.comNew accessible email:designernemontech@gmail.comI am the owner of the domain nemontech.com and can provide proof of domain ownership (DNS / registrar) if required.I kindly request your help to transfer all my Figma files, drafts, projects, teams, and ownership from the old account to my new account.Thank you for your assistance.Aaftab Khan

Hello everyone, I am looking for some help for Figma Make. I am using Figma since looong time, but now I am struggling using this new AI tool. Getting very poor result and spending 30X time to get the same stuff I could do in old Figma is seconds 😅.I know there are tons of tutorials around but I would prefer to have some 1:1 time to speed up things and debugs issues on the go. Anyone can help me? Thank you so much

I no longer have access to my old account, [redacted by forum moderator to remove PII] or the google account that was used to set it up. This account has so much of my work that I need to get into. Whilst I had access to this old account, I did send invitations to my new account, however these links have expired and are now invalid.

I have a $35 debt because I forgot to cancel my subscription, and I didn't access the website during that time. Can I delete my account and have that debt waived?

Hi, can you  tell me please if there is a limit on the number of people who can edit a free team FigJam file?

Figma Make is breaking whenever I want to try point- and-edit as well as prompt with attached image for design reference. This had started recently ! Earlier it was smoothly working. And it is happening even with fresh license with enough ai credits. Can someone help as this is significantly slowing down the design process, so much so, I had to get back to Figma Design to keep working on design assignments.

hello! I'm trying to insert an image using the google sheet plug-in, but it keeps getting error fetching image. I've tried re-creating google sheets, and re-creating pygma pages, but they keep saying errors.The text is applied, but only the picture is faulty. Please help me  

I am working with components which have texts. While using the instances of those components everything works fine. But if I go inside of the main component and change the styling of a super-index or * character, let’s say I made the whole text block bold, the instances are broken. Could Figma prevent this bug please? We should be able to style super-index numbers1 and stars *

Getting blank page while trying to open figma  . 

“All libraries” should be a list of the collections-I think there’s an error on the libraries dropdown which only displays “All libraries” instead of listing the different collections. I know we have the option to search and scroll but, What is the purpose of the dropdown anyways if it displays “All libraries” always?, you can remove it and it won’t affect anything, but if you can choose the collections then it would much better.Relying on the search functionality is ok, but the mouse is a strong option to pick the right collection and then choose. Please consider it.