Get Solutions

Subject: URGENT: Accidental Permanent Deletion of Critical File - Request for RestorationDescription: Dear Figma Support Team,I am writing to urgently request your assistance in recovering a file that I accidentally permanently deleted.Due to a mistaken operation, I selected "Delete forever" and cleared it from my "Deleted" tab (Trash). This file is extremely critical for my ongoing project, and I am hoping it might still be recoverable from your server backups within the retention window.Here are the details of the missing file: File Name: Untitled File URL: [redacted by moderator to remove personal information] Team Name: [redacted by moderator to remove personal information] Date & Time of Deletion: Today, around 9:30 AM CST (3 hours ago) Account Email: [redacted by moderator to remove personal information] I understand that "Delete forever" is usually irreversible, but since this happened very recently, I would appreciate it if you could check if any temporary backup ex

Dear Figma Support Team,I am writing to request assistance regarding a billing issue on our Organization Plan account.Context: Our company currently subscribes to the Organization Plan with 20 pre-paid Full seats (Design seats) for a 1-year term.The Issue: While managing user permissions, I accidentally assigned a Dev Mode seat to a user. Upon realizing the mistake, I immediately reverted the user back to a Full seat (Design seat). This Dev seat was not utilized.However, I noticed that the system is still charging us for this Dev seat for the remainder of the billing period. Regarding this situation, I have two specific questions: Consequences of Non-payment: What will happen to our account if we do not pay the invoice for this specific Dev seat, considering it was an error and the seat is not in use? Removal of Charge: Since the Dev seat is not being used and was assigned in error, how can I completely remove this charge from our upcoming invoice? Feedback on Billing Logic: I would

Hello Figma Support Team,I am Obeida Amin, a UI UX designer from Syria. I am writing to you today to sincerely request the reactivation of Figma’s services in my country.There is a vast community of talented creators and designers here in Syria who are incredibly passionate about their work and are eagerly awaiting the opportunity to use Figma once again. For us, Figma is not just a tool; it is an essential part of our creative journey and professional growth.To support this request, I would like to bring to your attention the significant legal and regulatory shifts that have occurred in 2025, which make the current geoblocking unnecessary and legally outdated under U.S. regulations:1. Revocation of Comprehensive Sanctions (OFAC):Pursuant to Executive Order 14312 (June 30, 2025), the national emergency regarding Syria was terminated, and the Executive Orders forming the basis of the sanctions since 2004 were revoked. OFAC has officially archived the Syrian Sanctions Regulations (31 CFR

I was trying out the free Figma make features in Nov 2025, but couldn’t copy the design, so I opted for a $5 seat to copy my design out of make, paid for it, copied my design over and cancelled the plan to avoid any recurring or further charges. Today I have been billed another $16.50, why ?

Why does Figma keep sending me emails about a subscription that I already canceled? I am already a “Free” user (I triple-checked it), but they are still sending emails, and my bank keeps notifying me about insufficient funds because it is trying to process a Figma subscription charge. Can anyone please help me resolve this?

Hello , I would like make an update of my plugin for enabled Figma Payments API but i got this message  How can I do it? Thanks 

I had cancelled my professional plan on December 24th. I had a professional Plan which I had paid for from November 25th to December 25th. But I just received a notification that my card was charged today for the same amount of 23$ on 26th december 2025. Please help refund this. As I do not have any active plan. and in my account it shows than i am in the free plan. 

hello Figma Community. Im having trouble uploading a very large figma file its 25g which I was able to download in one file but it continues to have issues loading into figma, are you able to upload such a large file? I do not have access to be able to break this file up into smaller pieces.  “Internal error during import” is what Im getting.

Hello. I'm having trouble with my annual subscription invoice. We need to change the number of paid spaces in the subscription, but this feature is unavailable after the invoice has been issued. Please help me reduce the number of paid spaces and reissue the invoice.  

There is a problem with the annual plan. I need to change the number of seats in my subscription. I removed one user from Full seat, but the bill remains the same for 4 Seat. Can you help me change the number of paid seats and rebill me?

Hello, An automatic payment was made on December 25, 2025 at 05:15 due to me leaving the subscription active. I am the account owner and this email is linked to it.This payment was not requested by me. I request that the amount used be deducted from the bill and the remaining amount be refunded.

I paid for an annual plan with one professional seat but my file has been locked and it says I have an overdue invoice. Please help me understand what’s wrong here. Sharing two screenshots 

I’ve tried turning it off and on, clearing the cache, switching browsers, and even creating a new account, but every time I enter an AI prompt I keep getting a “something went wrong” error.I'm using the Brave, Firefox browser, and I've tried a new Make file, a new account, and a new browser, but none of it works. Whether the prompt is short or long, regardless of the content, I get a 'something went wrong' error. Even when I create a new account and provide the first prompt, the error still occurs. Please fix this immediately.This error has been persisting for about a week, and I’m unable to perform any tasks. 

I thought I had cancelled my account but must not have, I got billed yesterday. I believe I’ve cancelled my account correctly now, but can I get reimbursed for what I was charged yesterday? 

Hello Figma Support,I’m having a billing issue with my seat/plan changes and I’d like your help understanding why I’m being charged.What happened (timeline): About a month ago, I changed my seat from Dev to Full, and then changed it back to Dev. I have an email confirmation that indicates I returned to Dev. After that change, I was charged $20 for the Full seat + $10 under “One-time charges and credits.” Now I’ve noticed my seat again shows as Dev (which it should have been the whole time), but for Jan 25 I’m being billed $30: $15 for 1 Dev seat $15 as “One-time charges and credits” My questions: Why am I being charged these one-time charges again? What exactly are they for? How did my plan/seat end up on Full again (or appear to be Full) if I had already switched back to Dev? Why do I have to pay a transition/seat-change fee if I’m returning to the plan I should already be on? Can you please verify my account’s seat history and ensure my workspace is set to Dev goin

While testing Figma Make with large, multi-screen prompts, I noticed what appears to be a gap in credit enforcement during generation.If a complex generation is initiated and credits are exhausted mid-process, the job does not appear to hard-stop. Instead, generation continues server-side until a valid, renderable result is produced, particularly if the client/app is still loading or reconnecting. This suggests credits may be checked only at task start rather than continuously enforced during execution.From a systems perspective, this could result in: Long-running generation jobs completing without corresponding credit coverage Excess compute being consumed in scenarios where delivery integrity is prioritized over quota enforcement Increased backend load for large, high-coherence prompts I’m reporting this in good faith because it looks like an architectural edge case rather than intended behavior, and it could lead to unnecessary processing cost at scale.

To resolve missing fonts or text style conflicts in shared Figma files, first ensure all collaborators have access to the same fonts or use Google Fonts, which sync automatically. Check the Text Styles panel to confirm styles are applied consistently and not duplicated. If fonts are missing, replace them using Figma’s font picker or upload the required fonts through Figma Desktop. Detach and reapply text styles if conflicts persist. Regularly clean unused styles to keep the file organized and avoid future inconsistencies.

I charged unintentionally. There was no charge last month, but charged this month even though I unsubscribe my subscription last month.

How do I open a design created with Figma Make as a separate design?

I am not able to delete the groups in figma collection table ? 

Hi everyone,I’m working on some layouts in Figma and running into an issue once they’re printed. On screen, everything looks properly aligned, but after exporting (PDF) and printing, spacing and alignment don’t always match what I see in Figma.I’ve checked frame sizes, constraints, and export settings, and things look fine before printing. The printer itself accepts jobs without errors, which makes it harder to tell where the mismatch is happening.Before assuming it’s an export or scaling issue, I tried ruling out problems with the printer itself by printing a basic test page directly from the browser. That output looked normal, so I’m leaning toward this being a layout, scaling, or export setting issue.For those who regularly print designs from Figma, are there any best practices for avoiding alignment or scaling problems when printing?Thanks in advance. 

日本語入力でテキストレイヤーへ 2 文字以上入力し、未確定状態で先頭の文字を消すときに del キーを 2 回タイプしないと削除できない現象に遭遇しています。例えば「あい」と入力して、先頭の「あ」を消すときに del キーを 2 回タイプする必要があります。（つまり del キーのタイプが全体で 1 回増える）「あ」と入力しただけであれば、del キー 1 回で削除できます。レイヤー名の変更やダイアログでの入力など、テキストレイヤー以外では現象は起きていません。環境OS: macOS 15.5 IM: macOS 標準 / azooKey Figma: デスクトップ版 125.11.6 /ブラウザ版 デスクトップ版は Design / Jam / Slides で再現を確認  

I want to change the entire Organization name because it is currently set to the name of a former employee who has left the company.

Hi！     I added MFA verification to my account, and now I’m getting this message when trying to update the plugin: "We detected a change to your account details. Please contact support@figma.com to proceed." Could you help me sort this out? My account is [redacted customer PII - DJV 26 Dec 2025].

After long days of hard work getting my brochure done, the content disappeared and all i see is this. Even before reaching this Figma couldn’t even properly fit content so that it prints on 2 pages…. deceiving experience. Wasted money and huge time and resources.