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Question

Issue with Figma Credit Limit Reset

  • March 24, 2026
  • 1 reply
  • 31 views
Sayanth

Dear Figma Support Team,

I am experiencing an issue with my credit usage and reset cycle in Figma. Last Thursday, while working, I received a notification that my credit limit had been fully used and that new credits would be available on March 23. Because of this, I was unable to continue my work until the reset date.

On March 23, my credits were refreshed as expected, and I only used 24 credits. However, on March 24, the system is again showing that my credit limit has been fully used and that the next reset will only happen on April 23. This is confusing because I have used only a small portion of the credits after the reset.

Could you please check my account and clarify why the credits are showing as fully used even though I only used 24 credits after the reset? I would appreciate your assistance in resolving this issue so I can continue my work.

Thank you for your support.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • March 24, 2026

Hey ​@Sayanth, thanks for reaching out! 


To help me piece this together, could you let me know where you’re seeing that you’ve only used 24 credits? If you’re able to share a screenshot of that view, that would really help me understand what you’re seeing.

For reference, here are a few places you can check usage:

  •  Main menu in any Figma file → AI balance
  •  Admin tab → AI credits → View (for admins)
  • Hover over the AI credits icon under each response in Figma Make


Figma uses an agentic AI system, so credit usage can vary based on factors like task complexity, the model used, and how much context is included. More complex or multi-step prompts, advanced models, or added context (like files or libraries) may use more credits.

Since this likely involves account-specific details, I’m not able to review this here on the Forum for privacy and security reasons. I’ve gone ahead and created a support ticket on your behalf so our team can take a closer look. Your ticket number is  #1811876, for reference. Someone from the team will follow up with you shortly.

Appreciate your patience in the meantime!

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