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Question

Urgent: Accidentally deleted my account and need to recover files

  • March 22, 2026
  • 2 replies
  • 9 views
RONGHUA ZHU

Hi, I am in desperate need of help. I accidentally deleted my Figma account ([redacted by moderator to remove personal information]) on Friday. All my important design files have disappeared, including work that took months to create and is critical to my career and ongoing projects.

I have already submitted ticket #1804928 and provided all 5 file URLs, but I have not received any update since Friday. Every hour matters to me as these files are essential to my livelihood and career.

Please escalate this case urgently. I am counting on Figma's support team to help me through this difficult situation. Thank you so much.

2 replies

RONGHUA ZHU
  • RONGHUA ZHU
  • Author
  • New Member
  • March 22, 2026

Here are the URLs of my deleted files:

[redacted by moderator to remove personal information]

 

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • March 22, 2026

Hi ​@RONGHUA ZHU — welcome to Figma Forum, and thank you for reaching out. I understand how stressful this must be, especially with work that's this important to you.

I'm not able to access account-specific details from this public space, but I've passed along everything you've shared here, including the file URLs from your follow-up reply, directly to our Product Support team so they have the full picture. Your ticket number is indeed: 1804928, and the team is actively reviewing your case.

I also removed some personal information from your original post to help protect your privacy and account security.

Since your ticket was submitted on Friday, please note that for cases like this, the team may need until the start of the business week to provide a detailed update. That said, your case is being treated as high priority. Please keep an eye on the inbox tied to your Figma account — they'll follow up there as soon as they have more to share.

Appreciate you hanging in there. 🙏🏻

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