Get Solutions

Hey, I lost access to my university email account, which was connected to my Figma. I’ve been already chatting with some AI support and doing my verification, but haven’t received any news since a week. I provided an email address where I should be contacted. Can you help me? 

I’m currently setting libraries for multiples teams, all them have the same configuration to be shared only for the team, but there is only one that keeps showing in all teams libraries even with all the “shared” options turned off. I already unpublished and published for team only, but the issue persists. Am I doing something wrog? 

please help I can’t access my figma account and have a new account to post this. our domain was stolen and we had to change all our accounts but the figma accounts email was not changed. I come back from winter break and cannot access the account anymore please help. -Evan

Dear Figma Support Team,I hope you are doing well.My Figma account associated with the email [redacted by moderator to remove personal information] has been suspended, and I am unable to access my design file I would appreciate clarification on the reason and guidance on how to resolve this.Thank you for your help. Best regards,Uroš

how to remove figma watermark

Hello,i am waiting already over a week for my SSL verification on my website. Can someone maybe help me there?  

I cant get the @ on my figma website to connect to godaddy

Hi Figma Support Team,I am writing to request manual verification for an Education plan. I am an educator and am currently logged in with my official school email address.My school does not currently appear in your dropdown database, which has caused my automated verification attempts to fail. To help expedite the process, I have attached the following documentation: A screenshot of my faculty portal/dashboard showing my name and current employment status. A link to the school’s official website showing our faculty directory (if applicable). A copy of my course syllabus or school ID. I am eager to get my students onboarded for the upcoming term. Could you please advise on the timeline for manual reviews, or if there is anything else I can provide to verify my status today?Thank you for your help!Best regards,Alessandro Pappalardo

Hello,I have been unable to use Figma for 5 days already.I constantly get the Connection error: -106, and files do not load.What I have already tried: My internet connection is stable and fast Tried different networks Reinstalled Figma Tried both browser and desktop app Restarted my computer multiple times Nothing has helped so far.Please let me know what is causing this issue and how I can fix it, as I am currently unable to work.Thank you in advance.

I am currently using the Professional plan from March 19, 2025 to March 19, 2026.Earlier today, I accidentally added one extra annual full seat, thinking that it could be canceled immediately. Unfortunately, the invoice was finalized right away, and an additional charge of $37.87 is now scheduled for January 19, prorated for the remaining period.I do not intend to use this extra seat, and I would like to undo this action.Is it possible for the Figma support or backend/billing team to remove the added seat and prevent the upcoming charge from being processed?Please let me know if any additional information (workspace name, invoice ID, etc.) is required from my side.

Hello Figma Support Team, I am experiencing an issue where Figma crashes unexpectedly while I am working. At random moments, the app shows an error message saying “Something went wrong” with the reason listed as “crashed” (see screenshot). This happens during normal usage, without any specific action triggering it. Reloading sometimes helps, but the problem keeps occurring, which interrupts my work. Could you please help me understand why this is happening and how I can fix it?If needed, I can provide additional details such as my operating system, browser/app version, or logs. Thank you for your time and support.  

I am the original creator and former admin of this file.After an Education plan issue, I lost admin rights and now see “admin approval required.”I can access the file but cannot edit it.Please restore my admin access or transfer ownership back to my account.[redacted by forum moderator to remove PII]

Why am I charged an extra $20 in one-time charges and credits on my bill? I only have two editorial desks; I should only be charged $40.  

Issues with Figma adding pixels to all sides or just some sides when an image is exported. This happens when exported as all file types, with the exception of SVG files. This issue creates a lot of unnecessary editing to the final product, especially when dealing with time sensitive projects.

I had a Figma account under [redacted by forum admin/moderator to remove PII] and I know the password, but I cannot enter an access code because since then Cornell University has deleted that email address due to storage issues. It would be great if I could migrate all the artifacts to another email I own, [redacted by forum admin/moderator to remove PII] .

Hello,I have accidentally linked Figma Education to the wrong account - I even went ahead and approved it from my student email address via SheerID 🤦🏻I have sent an email 2 weeks ago asking for support but I am not getting any answers. Can you kindly help me?

I have installed figma on PC and created a account and after trying so many times I'm not able to login via email and not receiving authentication code even after so many times 

Hi, I signed up with my university email when I was a student. I’ve since graduated and no longer have access to my school email. I cannot access mail forwarding services so I absolutely cannot access my account from my desktop now (it’s asking for email verification which I cannot provide).  There are some files I’d like to retain so this is very important to me.

Hi everyone,I’m trying to publish a Figma plugin that provides a list of UI and Design System items.The idea is simple: users see a list of components inside the plugin UI, and when they click on an item, that component is inserted into their canvas as an Instance.The important part is that these items are components defined in a separate file or library, and the plugin only inserts instances of them into the user’s canvas. When the user clicks “Go to main component”, they should not have access to the original library file.I don’t really care whether the component keys are hard-coded in the plugin or auto-updated.The real problem is that I can’t even list or access those components inside the plugin.From what I understand after reading the Figma API documentation: Component keys from a published library are only accessible to members of the same team. Figma does not grant public plugins permission to read or enumerate components from private or team-restricted libraries. There is

Hi! I’m seeing a consistent layout behavior that looks like a bug/limitation in Figma’s Grid + nested layout sizing.ProblemWhen a frame uses Grid layout, and a Grid row/cell contains a nested Auto Layout or another Grid, resizing the parent frame causes children inside that nested container to automatically switch from Width: Fill container to Fixed width. Figma shows a toast like: “Width set to Fixed for [Component A] and [Component B]”.

I’m a freelance developer working with a client. The client has shared Figma files with me. I have a “professional” subscription with the intent to use dev mode to help me build the project.When I hit the dev mode button, I’m told I have to request access.Previously when I tried this, before I had my own professional account, I was told they couldn’t grant me access as there wasn’t a seat for me on their plan.If I now request access, will it use my seat / professional account to give me dev mode access to the project files, or will it insist on the client granting me a dev mode seat on their account? (if the latter, how do I go about requesting a refund for my professional account, as that was the whole point of me signing up this morning).

MCP Configuration panel suggests the code below but it turns error because of an unnecessary spacing;{ "mcpServers": { "Figma Desktop": { "url": "http://127.0.0.1:3845/mcp" } }}But It should be; { "mcpServers": { "FigmaDesktop": { "serverUrl": "http://127.0.0.1:3845/mcp" } }}(remove the spacing between the “Figma Desktop”). Now connects to Google Antigravity succesfully.

 have a layout where I am showing an interview originally recorded in english. I have same interview with indian regional languages (i.e. in Hindi, Marathi, Telugu, Tamil and Bengali). I want to switch these videos on language selection

 Hi everyone, I try to attach the number with number variable as I want to make a functional counter. I already do the variable as in the picture below, but when attaching the number with variable, there are no variable detect(Pic 1). So, I need to type the variable. After type it in search box, the variable appear(Pic 2). Which my question is it normal? Because on my first attempted it the variable option was available and the process went smoothly ok. The prototype mode on + and - went smoothly (Pic 3). But when I try to test the prototype, only + and - are functional. “1” are not functional  

Hi,My friend got an email today with subject “Blocked Account - Sanctions Compliance”, but he has no idea how he has any association with anything that leads to this result. His email is [redacted by forum admin/moderator to remove PII]and can you help him with getting back to his account? (He cannot even sign in this forum using his account.)Thanks!