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Question

Figma Verification Email not Sending in Time

  • March 31, 2026
  • 2 replies
  • 14 views
richardye1

Hope you’re well!

I can’t login to my figma - because when I request for email verification in browser, the email doesn’t come to me in time. It takes 10 minutes for the email to reach me. 

The email associated with the account is different from this one (because I can’t login to Figma on the support website as well)

Thanks again,

Richard 

    This topic has been closed for replies.

    2 replies

    J
    Figmate
    • Junko3
    • Figmate
    • April 1, 2026

    Hi ​@richardye1,

     

    I understand you're experiencing a significant delay in receiving your Figma verification email, which is preventing you from logging in.

     

    To proceed, please send me the affected email address via a private message. (You can do this by clicking my profile icon and then the mail icon).

    Once I receive that information, I'll open a support ticket for our team to investigate the issue on your behalf.

    As a potential next step, you may also want to confirm with your IT team that our domain is not being blocked or filtered by your company's email security systems.

     

    Thanks,

    J
    Figmate
    • Junko3
    • Figmate
    • April 2, 2026

    Hi ​@richardye1,

     

    Thanks for providing the information via private message. A support ticket (#1827044) has been created for you. A confirmation email is on its way to the address you provided.

    I'm closing this thread now to move our conversation to the ticket. Please reply directly to that email for any further updates.

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