자동 결제일 이전 3월 달에
프로페셔널 구독 해제 및 결제 수단 제거를 했는데,
오늘 17.03USD가 이전 연결했던 결제 수단으로 결제가 됐네요.
팀은 잠겨있고, 저는 더 이상 사용하지 않을 예정입니다.
환불해주시고, 결제 수단 제거가 제대로 되지 않았다면 제거해주세요.
Solved
환불
Best answer by Celine_
Hi
We are not able to handle billing and refund requests from the Forum due to security and privacy reasons. I can also see that you’ve already contacted our support team — I’ve added a follow-up note on your ticket to give more visibility so they can take a closer look. For reference, your case number is 1827326.
I’d recommend continuing the conversation directly through your case, as they’ll be best equipped to review your account and assist you further. Thanks for your patience!
Update: Good news - the support team has solved your issue, please check your inbox when you can!
If you have any additional questions on this, feel free to reply directly to your case, it will re-open automatically.
This topic has been closed for replies.
Hi
We are not able to handle billing and refund requests from the Forum due to security and privacy reasons. I can also see that you’ve already contacted our support team — I’ve added a follow-up note on your ticket to give more visibility so they can take a closer look. For reference, your case number is 1827326.
I’d recommend continuing the conversation directly through your case, as they’ll be best equipped to review your account and assist you further. Thanks for your patience!
Update: Good news - the support team has solved your issue, please check your inbox when you can!
If you have any additional questions on this, feel free to reply directly to your case, it will re-open automatically.
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