환불

Hi ​@SJ Kim, thanks for reaching out, and sorry to hear about this situation. Please let me continue in English as I don’t speak Korean, hope it’s ok! 

We are not able to handle billing and refund requests from the Forum due to security and privacy reasons. I can also see that you’ve already contacted our support team — I’ve added a follow-up note on your ticket to give more visibility so they can take a closer look. For reference, your case number is 1827326.

I’d recommend continuing the conversation directly through your case, as they’ll be best equipped to review your account and assist you further. Thanks for your patience!

Update: Good news - the support team has solved your issue, please check your inbox when you can!
If you have any additional questions on this, feel free to reply directly to your case, it will re-open automatically.