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Hi Figma community,I’m trying to verify my student status to get the Figma Education plan, but I’m blocked with an error that the verification attempt limit has been reached. What happened I attempted verification last week while I was outside the U.S. I completed the application and received emails from SheerID, but the verification did not go through. When I tried again today, I got the message that the verification limit has been reached. I have never successfully obtained the Education plan before. Additional detail I’m using my school-issued email.  What I need help withHas anyone run into this before? Is there anything I can do on my end to resolve it, or can the Figma support team look into my case? Thanks everyone.

会社でfigma有料版を導入しようという動きがあるのですが、一部社員だけが有料版を使用して、他は無料版を利用する感じになりそうです。 有料プランの人が作ったシートに無料会員を編集者？などで招待した場合、無料会員が強制的に課金要求されることってないですよね…？？（協力会社の方を編集者で招待することもあるのですが、その方も無料会員なので、その請求がこちらに急に来るのも困るので……）アホみたいな質問ですみません。上司に聞かれて、どこにも記載されていないので明確に答えられずで、どなたか教えていただけますと幸いです。

Dear Figma Team,My account (trungle@ikameglobal.com) was suspended without any prior notice. I am a monthly subscriber and have been paying the subscription fee regularly.After my account was suspended, my team was locked, which has significantly affected our work. I noticed that one of my teams may have an outstanding monthly payment from a previous billing period.I would like to pay any overdue fees immediately to avoid further disruption to our workflow.Please help me resolve this issue. Thank you very much for your support.Best regards,Trung Lê

Hi,I’m running into an issue with Variables and Color Styles and was hoping someone here might have insight.I unchecked “Hide from publishing” on my variables and published the library. After that, in another Figma file connected to this library, I tried to edit a color style by selecting the library and choosing a variable.However, when I open the variable picker, the variable shows up without a name and without its color value. Has anyone experienced this before, or knows what might be causing it? Any help or suggestions would be greatly appreciated. Thanks in advance!

Hi there!  What an incredible world we live in.  I have been a business owner for 35 yrs, and since day 1, I was always working with a programmer, or support team to improve my business processes through software. Now I can make software apps on my own?  WOW.    I have been around all of this a long time, but never learned to code.  I know some principles and have a mildly informed philosophy on how to build software.  I basically wing it and use my builder brain to guide me.. but thats not sustainable for making REAL software that people rely on in business.  Not yet at least. So , I wonder what I can actually do with Make.  Can i do all the same things that all of the other Figma products do , just with an agent doing it for me?I am dreaming up all kinds of fun ideas with it.. but I really dont know whats possible vs what is not. Anyone want to send me down some fun rabbit holes?​​​​​​​

Im exporting PDFs from Figma and noticing a big size jump when using Inter or Lato font. Example:• 1-page PDF with Inter font ≈ 1 MB• Same page with different font ≈ ~450 KBThis feels large for a single text-heavy page.Does anyone know why only inter does this?

Is this intended behavior? When I switch modes, the variable color previews don’t update. It’s only when I open the dropdown that the swatches update. 

I have problem with showing text . when I add text .it is blank and does not show - when i clikc send to back then it will show  

Hello,I am using Lato and when I put s and t together it renders weirdly on both prototype and edit mode. Take a look at the screenshot.st weird rendering 

Converted over to Figma from Sketch. Had a very large Sketch file that I consolidated into two files. One file had the bulk of the work, and the second had extras that were less commonly used, but still important. I made the mistake of not importing it all into Figma at the same time. I imported the more important file, and had to do a lot of work to fix components so I was back to working order.Now, I’m looking to import the smaller leftover file, but they use the same components as each other. The first file now with updated, Figma friendly configs. The older with the malformed components from conversion. I’m looking for the best way to merge and clean everything up, if that’s at all possible. These files are dense, 4 years old with lots of art boards and components. Is there a workflow I should be following to the bring the new file into the fold, without having to go through all of that work fixing the converted components? I’m not using a library. All my components/symbols sit in

Hello Figma Support Team,I am experiencing significant delays when using Figma. Often, when I try to quickly access a design, the application displays a "Loading" message and takes a long time to render the file.I understand that in the browser version some resources may need to be loaded occasionally, but I expected the desktop app to behave differently. Ideally, all the necessary elements should be available locally so that designs can open instantly without frequent loading interruptions.It is frustrating to encounter the same "Loading" delays both in the browser and in the desktop app. If the desktop version works exactly like the browser, it defeats the purpose of downloading it, since I was hoping for a faster and more reliable experience.Could you please clarify why this happens and whether there are any solutions or improvements planned to reduce these loading times?Thank you for your support.

Horizontal scroll seems to be off. On desktop app, the scroll is working but doesn’t fell as smooth, however, same frame on mobile app in Mirror mode is not scrollable.Tried restarting both Desktop & Mobile app few times but devices have latest Figma versions. That didn’t fix the problem. 

I’m currently working on a fairly large product with an expanding design system (multiple components, variants, and shared libraries).I wanted to ask: How do you manage performance and organization as the design system grows? Do you prefer a single main library or splitting components across multiple libraries? Any tips for keeping components easy to maintain without breaking existing designs? Would love to hear how others are handling this in real-world projects. Thanks in advance!

Hi everyone,Our Figma team got locked because a monthly invoice from January 8 is overdue.The subscription period on the invoice is Jan 8 – Feb 8, and access has been locked since then.If I pay this overdue invoice now: Will the subscription be considered active retroactively from Jan 8? Or will Figma restart the billing period from today (Jan 26)? In other words, will I effectively lose most of this billing period, or does Figma reset the cycle after payment?

Hi, I found no way to unlink the linked Figma design from Jira. When I tried unlinking it from Figma, it was removed from the Figma plugin, but the link still remains in Jira.I searched for this issue and saw that some users reported it as fixed, but I am still encountering it.Thank you. 

We are on an organization plan where the admin setting “Allow links to be shared with anyone outside your organization” is disabled.Because of this, we are unable to share prototype-only links with external users who do not have Figma accounts, even when the intent is view-only and password-protected.Can you please confirm the following: When this org-level setting is disabled, there is no way to share prototype-only links publicly, including password-protected links. There is no team-level, project-level, or file-level exception available for this setting. If this is correct, are there any supported workarounds recommended by Figma for client or stakeholder prototype reviews where users cannot create Figma accounts?

I HAVE NO IDEA HOW TO CONTINUE WITH MY DESIGN WORK AS A STUDENT. I HAD TO GO DRIVE OVER THE ROAD  2 MONTHS LAST YEAR AND THE TIME LIMIT FOR ME TO VERIFY MY STUDENT STATUS PASSED DURING THAT TIME. I HAVE TRIED TO GET VERIFIED WITH THE RESOURCES GOOGLE COURSERA ( UX DESIGN  PRO CERTIFICATE) CAN PROVIDE FOR ME TO CONFIRM I AM STILL STUDYING , AND IT IS NOT WORKING, NOT WORKING.. IM A SOLO  STUDENT, DID NOT WANT TO SHARE MY DESIGN WORL,  lifeinpurple.com WITH ANYBODY BEFORE GETTING PROPERTY RIGHTS. PLEASE UNLOCK MY FILES 

Is there a way to change the invoice date for monthly billing? For example, my renewal date is the 17th, and I want to change it to the 30th.

This the email I sent to SheerID support team,Elvis Zak MasembeJan 20, 2026, 07:28 PSTProgram ID: 689a62a06d6a3a59de4fbcb8Verification ID: 696f8e1eb36ddf71ef012d20External User ID Not PresentHi Figma Support Team,I’m reaching out because I attempted the account verification process twice and, despite submitting all required documents, my account still wasn’t verified. When I tried submitting a third time, I received the message: “Verification Limit Exceeded.”Could you please help me with one of the following:Review my previous submissions and let me know what is missing or why they were not approved, and/orReset the verification attempt limit so I can resubmit, and/orEscalate this for a manual verification review.Details (if helpful):Figma account email/username: (redacted by the moderator due to PII)Country/region: CanadaDate of attempts: 13th Jan 2026Please let me know what additional information you need from me to resolve this.Thanks,Elvis Zak MasembeAnd this was the response,

I am a single user (not a team) and I paid for a personal Figma subscription.However, my account is currently showing as Starter, even though my paid period has not ended.There is no Admin or Billing section since this is not a team account.Please check which account my subscription is attached to and restore my paid plan.Account email: [redacted by forum moderator to remove PII]Payment date: every 26thThank you.

My student hasn’t been able to validate her account to an Education/Student Plan even though she’s a valid college student in my design class using her college issued email. She tried to validate her account for Student Plan numerous times but it kept saying an error had occurred and then said Verification Exceeded Limit for Student Plan. She then got removed from her Student Plan and now is stuck with the limited Free Plan. She’s now unable to do what other students in my class are doing. Please help.

Hello,I am experiencing a login issue that started 4 days ago. Although my email and password are correct, and I receive a toast message stating that I am authenticated (e.g., "Authenticated to [redacted by moderator to remove personal information]"), I am repeatedly redirected to the login page and cannot access my account.Here are the details: Email: [redacted by moderator to remove personal information] Browser / App: [e.g., Chrome / Figma Desktop App] Steps taken so far: Cleared browser cache and cookies Tried incognito mode and another browser Restarted the Figma desktop app Response received: HTTP 200 on login, but session does not persist Additional information: I can log in with other accounts without issue. I tried the “reset password” option, but I did not receive any reset email. I have attached a photo demonstrating the issue. [photo redacted by moderator to remove personal account information]   This issue is preventing me from accessing my files an

Please cancel my subscription, I tried to cancel it but it wasn’t clear what I’ve done , I need my money back. I was charge last 20th of January, even tho I already canceled my plan and was in starter at that time.

Hello,On 26.12.2025 I purchased 5 USD a month plan from Figma and before the 30 days was up I had reverted back to the free plan. However today on 26.01.2026 I received a bill for 18 USD on my card. Please help me get a refund since the articles on your site or the support email did not help me at all. Thanks in advance. 

Hi! We frequently use number emojis in our designs, but they seem to have stopped rendering correctly in Figma (Design). I’ve tried restarting Figma, but the problem persists.Any suggestions?Non-numerical emojis render correctly.