Hi Figma team,
I’m reporting a billing issue with my account.
I canceled my Professional plan last month, but I was charged again today. Could you please check what happened?
I’d like to request a refund for this charge and ensure that my subscription is fully canceled so I won’t be billed again going forward.
Happy to provide any details you need (account email, invoice ID, etc.).
Thanks for your help.
Hey Eugene, thanks for reaching out and for the details! 🙂
Just to share some context: after cancelling a Professional plan, access usually continues until the end of the current billing period. Charges can sometimes still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect. These articles might help clarify:
That said, since billing requests involve sensitive account information, our support team is best equipped to look into this for you. I’d recommend you to submit directly a request via our Support Hub. To do that: go to the Support Hub / type "Contact support" / click Start a chat and include your account email and invoice ID.
The team will be able to review your case and clarify exactly what happened. Thanks for your patience! 🙏
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