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Help! this is happening to me now. All the images in my file disappeared, both web and desktop, and in FigJam. baffled!

I am really pissed of because it deleted my blog posts and wrote some random junk as an apology. I even didn’t ask it to make such a thing. This is happening for the second time. Whoever trained it in that way. Hear me. This is WRONG!!!What is more, it is not able to revert it!. It doesn’t have access to 2 older version!!! 

I keep on getting the following error when i try to update my branch and when i look at the status page - everything seems to be fine…. I am completely blocked - any suggestions how to fix this?  

My email account to which I use to get access to Figma has been disabled. The email got disabled and I could not access to Figma as well. Is there a way to regain access to that account? I wanted to post this question here to see if anyone had experienced the same thing. Thank you.

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.” Maybe I am missing these ID’s as they mentioned that on my side of the request, but I don’t know what these mean.No Program IDNo Verification IDExternal User ID Not Present

I’m using custom library created for my product. In that i’m having number of components created and using it in other files.Currently, i’m facing very difficult issue, that is, My Library updates are hot syncing with my design files. Please, fix this issue as soon as possible. Thanks 

Hi everyone! 👋I’m a digital marketer and blogger working on user-friendly landing pages and billing form designs. I’ve built a new billing form + landing page & bill estimater layout in Figma and I’d love to get feedback from the community.My goal is to make the flow simple, trustworthy and conversion-focused for users.Could you please share your suggestions on:Layout and spacingColor contrast and typographyImproving the user experience on billing/checkout pagesYour insights will really help me improve the design before launch. Thank you in advance! 🙏 

There is no paste and replace option on the menu after I copy the object and when I use command+shift+R, it turns into rename action. Is there anyone know how to fix it?

Same as title! Now I am unable to remove the edu status for this account. When i try to reverify the student status for my original account, it says “Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”I have also submitted a ticket. Please help!

Similar topic was created 1 year ago. Figma mouse pointer looks nasty and pixelated when you use a larger than default system pointer size (i’m using Mac).My global cursor pointer looks neat and high-quality everywhere across the system, EXCEPT Figma. Figma’s cursor looks bigger, but the quality of the element is horrible.Is this on your scope in the near future to change the Figma pointer PNG-like to SVG?When you  

Hello Figma Support,I’m trying to upgrade to the Pro plan, but I keep receiving the error message:“Payment can’t be completed, please use another payment method.” I’ve already tried entering my billing details, but the transaction still fails. Could you please help me understand what’s causing this issue?I’m from Indonesia, and I use a Mastercard debit card. I also have made sure that my balance is very sufficient. I have already tried more than 5 times, and it still fails. I have even tried to use a Visa credit card, but it’s just useless. Please help me.

What's wrong with the website? The adaptation isn't working or it's broken, I can't figure out how to create a project on a phone, I don't understand anything, what's wrong with you? What's going on? 

Recently I got an intrusive notification above the tray and it does not disappear, but always reappears. How to remove it? 

I am experiencing ongoing issues with the SheerID verification process for my student account.After submitting all required information, SheerID asks me to verify with a government ID. I have uploaded my passport multiple times, both in clear and high-quality images.However, every time I submit, I receive the same response:“We were unable to confirm your identity.”I also contacted SheerID Support directly and explained the issue through their form, but unfortunately, they have not provided a solution. The problem persists even though my documents are valid, clear, and up to date.This issue is preventing me from re-verifying my student account and accessing Figma Education benefits. Could you please review this case directly or provide me with an alternative way to verify my student status?

Hi, could you please help me with this?I’d like to switch my billing from monthly to annually. In my settings, I only see the option to upgrade to the Organization plan, but I don’t need that at the moment.Would it be possible to issue me a new invoice with the annual charge instead?

Dear Figma Support,I noticed an additional charge under "One-time charges and credits" after I mistakenly assigned a team member as an Editor, which triggered a paid seat. I immediately reverted them back to View-only, and the seat was never used.Since this was an unintentional action. I kindly request a cancellation or refund of the related charge. I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case.Thank you for your understanding and support.Best regards,Irfan Harianto

 my project load failed in figma app even on paid plan  unreasonable what the While trying to open/use Figma, I consistently see the error banner:“Something went wrong. Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates.”The issue persists even after refreshing, trying Incognito mode, and testing on another browser.Please confirm if this is a known issue on your side and advise on any immediate workarounds.

I commute by train and worth in the Figma app en route. The wifi is slow and patchy, so I make sure I open the file I want to work on beforehand while I have a good connection. My issue is that while on the train, Figma sometimes enters a loading state - presumably to autosave - but then hangs in that state indefinitely, even if the wifi is working. So I'm then unable to work until I get off the train.I'm guessing this is because the internet connection is slow, but if so shouldn't it time out and let me carry on editing the file offline?If I close and try to reopen the file, it just hangs again. Any advice on how to avoid this scenario is much appreciated - it's causing me a lot of lost time!

Hello,I’m trying to verify my student account, but after I submit my field of study and graduation date, the page keeps loading and never finishes. Could you please help me resolve this issue?Thank you! 

I'm designing a platform with figma make, but when I press the correct error button, I keep thinking about the message "Thinking" and it won't shut down without fixing the error, and it won't work. The same goes for logging out and doing it again. What should I do?

The local font is not found in any of my figma files:在我的任何 Figma 文件中都未找到本地字体：1. I installed figma font agent and repeatedly installed the latest version through multiple official download channels;1. 我安装了 Figma 字体代理，并通过多个官方下载渠道反复安装了最新版本；2. I updated hosts using figma net is ok;2. 我更新了 hosts 文件，使用 Figma 网络正常了；3. I have refreshed different figma files repeatedly;3. 我已经反复刷新了不同的 Figma 文件；All of the above operations cannot access my local fonts. I am on the Windows 11 platform and I am not sure if it is related to my computer.上述所有操作都无法访问我的本地字体。我使用的是 Windows 11 系统，不确定这是否与我的电脑有关。

Hello Figma Community & Education Team, I am a Computer Science student from Sudan. Due to the ongoing war, our university has suspended operations and we were displaced outside Sudan. Unfortunately, I cannot provide a current student card or portal access because the university has not yet set up an online system for us to continue our studies. I have been using Figma since 2020 and have spent over five years improving my design skills on the platform. The Education Plan has been essential to my learning journey. At this time, I cannot afford a paid plan, and losing access would be a huge setback. I kindly ask if the Figma Education Team could consider my situation and help me keep my Education Plan active. I am happy to provide my student number or any alternative proof of enrollment available. Thank you for your understanding and support.

I’ve been trying to verify my account for the Figma Education Plan for week and through Sheer ID I have submitted my school documents. But after I received ‘Get verified for Figma’ Email from Sheerid Verification, I’m stuck with this reviewing process. My Education plan is going to expire in a single day and because I’m in the middle of highly important project, this is very critical situation. I did not expect this process to take this long. I’m really not sure what else to do—any guidance or help would be greatly appreciated.  

Hello Figma Community,I’m currently a design student and I was re-verifying my student education plan because of the new update and features but when I tried to re-verify my account, my ending screen would beVerification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.I don’t know if my re-verification went through because before it would say “we’re having troubles please verify later” so I tried it a couple of days later and got the “verification limit exceeded” screen. If anyone knows a solution that would be amazing! Thanks!

I am working on integrating Figma's API to automate certain tasks, specifically adding images into nodes within Figma files. The process involves using Make.com to send API requests to Figma to modify a node (for example, inserting an image into a rectangle).I am using Google Drive to upload the image generated from ChatGPT and then obtaining a URL to insert it into Figma. Could this be causing the issue, or is the problem related only to the API?I have successfully set up the API calls for retrieving file content and getting node information using the GET method, and I am able to retrieve the necessary data from Figma. However, when attempting to send a PATCH request to modify a node (inserting an image into a rectangle), I face an error.  The problem: Error 404 (Not Found): When attempting to use a PATCH request to modify the node by adding an image, I receive a 404 Not Found error. This occurs even though I can retrieve the file and node data via GET successfully. Possible Cause: