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Beth Plummer
Beth Plummer
New Member
Nov 10, 2026 5:04 AM UTC
Solved

Urgent: Accidentally deleted account, 2 years of client work - please help!

Hi to anyone that can please help, 

I deleted my Figma account by accident this afternoon and I’m trying to get it restored as fast as possible.

There’s two years of client work in there and I don’t have it saved anywhere else. Some of those files are due to a client this Monday 16 November, so I’m on a tight clock.

I know the documentation says deletion is permanent, but I’m hoping someone at Figma can check whether anything is still recoverable on the back end. It’s a paid account, and I can verify ownership with invoices and billing details through support.

I’ve lodged a support ticket and have set up a new account with the same email.

A few questions:

  • Has anyone had an account or files restored after deleting, even though the docs say it can’t be done?
  • Is there a window before the data is actually wiped?
  • Is there a faster way to reach support than the form?

If anyone from Figma sees this, I’d really appreciate it being escalated!!!!

Celyn_L
Celyn_LSolution
Figmate
Nov 10, 2026 5:51 AM UTC

Hey ​@Beth Plummer, Celyn from the Figma Community Support team here.

Thanks for reaching out. I’m sorry to hear that you accidentally deleted your account, especially with years of client work stored there and a deadline coming up on Monday. I can understand how stressful this must feel.

For privacy and security reasons, our team here on the forum can’t handle account-related issues directly. However, I’ve located your support ticket #2253247 and escalated your case, highlighting your upcoming deadline.

The Support team will review your case and follow up with you directly as soon as they can. Please keep an eye on your inbox, and feel free to add any further details to your existing ticket.

Thank you for your patience while the team looks into this.

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1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
Nov 10, 2026 5:51 AM UTC

Hey ​@Beth Plummer, Celyn from the Figma Community Support team here.

Thanks for reaching out. I’m sorry to hear that you accidentally deleted your account, especially with years of client work stored there and a deadline coming up on Monday. I can understand how stressful this must feel.

For privacy and security reasons, our team here on the forum can’t handle account-related issues directly. However, I’ve located your support ticket #2253247 and escalated your case, highlighting your upcoming deadline.

The Support team will review your case and follow up with you directly as soon as they can. Please keep an eye on your inbox, and feel free to add any further details to your existing ticket.

Thank you for your patience while the team looks into this.

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