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Hey, I need to access an important Figma file ASAP but I can’t find it. I have the old link but when I click on it, it says it’s been deleted and I know I didn’t. When I go to the support forum, the chatbot redirects me back to the forum for help. Can I have a contact to help me restore this please?

Since the update, I can no longer find where to adjust autolayout properties (among other things). Struggling to get my work done on tight turnarounds and not adjusting to this re-design of the Figma UI easily. Can someone please point me in the right direction? I’ve got the frame selected with the nested frames all laid out horizontally, and I need to stack vertically. [I understand the intent of the right side panel UI is to limit the controls that you see based on what you currently have selected, but the UI in the panel changes so frequently it’s disorientating and doesn’t feel like the most foundational tools are available anymore. There are new features that are more discoverable that I don’t anticipate using anytime soon anyhoo (e.g., “linear v radial repeat”).]

Hi,I often collaborate with people who are not designers.What is the best way to:Share work with them Let them give feedback easily Avoid confusionAny tips or workflows would be helpful.

Hi everyone,I work with small teams and sometimes we need a simple way to track tasks inside Figma.Would it be possible to add a lightweight task system (like checklists or assignments)?This would help non-technical collaborators stay organized without using external tools.Would anyone else find this useful?

Hi Figma Support Team,We are currently experiencing an issue related to Figma API rate limits while importing designs into DhiWise. The error displayed is:“Figma’s API rate limit reached. Please try again after few minutes.”This issue is occurring frequently and is impacting our development workflow. We would like to understand: What are the current API rate limits for our account/workspace? Are there any ways to increase the limit or optimize usage? Any best practices to prevent hitting the rate limit during integrations like DhiWise? Kindly guide us on how to resolve or manage this issue effectively.Looking forward to your support.Thanks & Regards,Mohit

I recently deleted my account without canceling my professional plan first. I’ve logging  but I lost the professional plan access and could not cancel the plan from the re-activated account. Can somebody please help?

I wanted to bring to your attention an issue I’ve been facing with my Figma Make credits over the past month. Earlier, my available credit balance was 3000, and I have used only 255 credits so far. However, I am now receiving a message stating, “You’re out of AI credits for your Full seat in Creative. Credits reset on April 19.”

Hi,I'm following up after several days without a response regarding a billing issue on our account.We purchased 15,000 AI credits and subsequently cancelled our subscription. The $334.75 billing adjustment for the credit update is expected and correct. However, our upcoming invoice also includes a $351.00 monthly charge for "15,000/mo AI credits" covering April 19 – May 19, 2026. This recurring charge should not be there  we purchased the credits outright and cancelled.Our projected subtotal is $685.75 when it should only be $334.75.We're happy to pay for what we've used, but a recurring monthly fee after cancellation isn't something we agreed to. Could someone please review this and remove the $351.00 charge before the invoice is due on April 19?I've seen similar reports from other users on the community forum, so this may be a broader issue worth looking into.Thank you. 

Hello everyone,I subscribed to the Figma Professional plan today (April 6, 2026) and was charged $20. After using it, I found the experience very slow with a lot of errors, so I decided I no longer want to continue with the subscription.I checked Figma's help article about requesting a refund within 24 hours, which mentions going to Settings → Community tab → Community purchases. However, I cannot find the "Community purchases" section in my account at all — I only see profile connection options there.I believe this is because I purchased a Professional team plan, not a Community resource (plugin/template), so the refund steps in the help article don't seem to apply to my case.I have already submitted a request through Figma's official contact form under "Billing and invoicing," but I wanted to ask here as well:➡️ Has anyone been in the same situation? Is there another way to request a refund for a Professional plan subscription purchased today?Email adress: elmouden.zineb.eleve@ehtp.a

I had just topped up the credit for the Figma Make Ai but when i tried to prompt in browser it show that I had used it up. Check back to the Billing Ai  Credits, i still have 890 left. What should I do? Can anyone help? Thanks.

Does anyone know how to fix this?

Figma make file goes in summarising chat but then it shows while i am able to work on other files.Couldn’t connect, check your internet and try againca2d3cd1-5d51-496b-91a4-f64dec65d0b1 I fear my conversation  has more than 800 version  so this could be a reason causing timeout issue or something. Howe can i solve it i dont see any way to delete old conversation.  

Hi, I have prompted for completed app design my credits get used but nothing gets generated. It shows thinking and working since 20+ mins. And this has happened 3 times so far, 

I have a campus account and I have a campus assignment. Yesterday I tried to verify it on the account [redacted by moderator to remove personal information]. I wanted to verify it using this campus account [redacted by moderator to remove personal information].But yesterday I re-registered using the campus account. When I verified it from the account [redacted by moderator to remove personal information] and connected it to my campus account, I was hit with a limit. I tried deleting the campus account that I registered again. Then I registered again with the account [redacted by moderator to remove personal information] and registered it as a college account, but it was still hit with the limit.In my personal account [redacted by moderator to remove personal information], I have been added to the group for designing, because I have been added I want to be verified in the account [redacted by moderator to remove personal information], so that it can be used for designing in FigmaPlease

Hello.I’m unable to find about 11 all text box content from older FigJam files. These files were last saved in my draft in September. Made copies because there were pop-up errors during Feb- March 2026. None of these cloud files show any hint of that text. Rest of the content looks quite intact, which has stickies, some had hand written notes from iPad, some PNG and JPG images.That text was transcriptions to my interviews.I’m a free user, so I can’t restore going back in time. I tried duplicating, I see orange error on top saying ‘an error occurred copying this file’.Please help. I had about 5-6 duplicates of that file in drafts for various dates of working on it. None of this ‘text boxes’. All these files have that missing. 

Hi Figma Support Team,I am writing to resolve a technical block on my account. I have been successfully verified as a student by SheerID, but I am unable to activate the Education plan on Figma due to a "Verification Limit Exceeded" error.The Issue: Despite having my status confirmed, when I follow the steps to verify my classroom/student plan, I receive the following message:"Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."My Details: Figma Account Email: [Insert your email address] SheerID Status: Confirmed (I received the "Congratulations" email from the EDU Verification Team). The Conflict: SheerID has told me that my academic status is active and that I must contact Figma to finalize the account update because the "limit" is being enforced on your end. Requested Action: Could you please manually sync my SheerID verification to my Figma account or reset the verification limit so I can comp

I am writing to formally request an update on the review status of my plugin (ID: 1612076425323524506), which was submitted on March 8, 2026 (26 days ago).My plugin has been stuck in the "In Review" stage for nearly a month. However, I have noticed that other plugins submitted much later—such as ID: 1616455025697357739, submitted on March 19, 2026—have already been reviewed and released.It appears there may be an issue or a delay specific to my submission. Could you please look into this and provide an update on the current status? If there are any additional requirements or actions needed from my side, please let me know.I look forward to your prompt response.Best regards,Hazel

Please cancel my subscription（Team name : Design Team ）, I tried to cancel it but it wasn’t clear what I’ve done , I need my money back.The banner talk me “Design Team plan will be cancelled at the end of the current billing period on March 29, 2026.” ,but I cannot found “cancel “https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan I  order professional plan , but I cannot found “cancel  Plan“  button or any funtion.Can you tell me how to cancel successfully? 

Hi Figma Team,I submitted my plugin "PinGrabber — Import Pinterest Boards Instantly" for review, and it was under review for several days.I cancelled the submission to make some updates, but now I am unable to resubmit it. I am encountering an error that prevents the submission process from completing.Could you please help me resolve this issue?Thank you,Hritik Kumar 

I am writing to request a full refund for a recent subscription charge on my account [redacted by moderator to remove personal information]I accidentally upgraded to the plan and did not intend to authorize this transaction. I have not used any of the paid features since the charge occurred.Could you please process a refund to my original payment method? I have already downgraded my plan.Thank you for your assistance.

My Figma Credits not resetting. On March 10th, message in AI Balance: Your Full seat in XXXXXXXXX comes with XXXX credits a month. Your seat credits reset Mar 12th.March 16th. They didn’t reset, date changedYour Full seat in XXXXXXXXX comes with XXXX credits a month. Your seat credits reset Mar 18th.Today, March 20th. They didn’t reset. Now it saysYour Full seat in XXXXXXXXX comes with XXXX credits a month. Your seat credits reset Apr 3.Any ideas? 

I sent proof of enrollment from the university and it is being rejected.[attachment redacted by moderator to remove personal information]

How do I recorder custom color styles in Figma Slides?In Figma Design, I can click on the background outside of any frame, see a list of the color styles in the right side bar, and rearrange their order. However in Figma Slides, when I click on the background outside of any frame, I don’t see any color styles in the right side bar.   

I am writing to request a full refund for a recent subscription charge on this account.A payment was automatically processed yesterday, but I have not been using this account for quite some time and I’m not planning on using it soon.Since the payment was made recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a refund.

I signed up for a PAID account and when I did so it forced me into a new account. Now I can only view my design from my free account. There is not way to add myself or share it to myself to continue working on my designs or start mcp server.