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Question

Problem with payment

  • April 30, 2026
  • 1 reply
  • 11 views
assistenza

Hey,

I wanted to upgrade my plan to a Professional plan, but I constantly ran into this problem with the payment. I tried  4 times with mutliple cards (with availability), i received 4 invoices but not payments is charged. 

I filled in the credit card details and my billing address correctly. For context purposes, I live in the Italy and pay in euros like everyone else and my credit card details are correct. I re-tried it multiple times. 

I find it weird to come along such a problem. Could I get help with this?

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • April 30, 2026
Hey ​@assistenza, thanks for reaching out! 

For security and privacy reasons, we’re not able to look into billing or account-specific details here on the forum. That said, I can see you’ve already contacted our support team (Ticket #1878206), which is the right step. I’ve flagged your ticket for priority, so someone from the team should be reaching out to you soon to take a closer look at what’s blocking the payment.

In the meantime, this article might be helpful in case it’s something quick to resolve on your end: https://help.figma.com/hc/en-us/articles/10278790616215-Pay-for-Figma#h_01JN6ZSW04A7V1CBVXB3MQFER3. 

Appreciate your patience!

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