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Figmate
seniManager, Community Support
posted in Ask the Community
READ ME: How to use the Ask the Community category?

Have a question about using a Figma product? Unsure if you’re running into a bug or expected behavior? Wondering how others might solve a specific problem in a Figma product?You are in the right place! 😉

Note: If you encountered a bug and want to report it, please use the category Report a Problem. Guidelines Please do a search first 
 Before creating a new topic, do a search to make sure it hasn’t already been asked by another member of the community.   One topic per question
 If none of the existing topics cover what you need, feel free to create a new one.
To help keep the forum organized and help with search, create one topic for every individual question you have.   Review and use the pro tips 
 Make sure to follow the pro tips below (click “Show content”) when creating a new topic. Please write your topic title as a question (if possible) — this helps with search Specify which Figma product your question is about - you can use the tags for that too Give as much context as pos

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S
Figmate
Nguyen Thi Nhat Linh
Nguyen Thi Nhat LinhNew Member
posted in Ask the Community
Figma keeps asking to update every time I open the app

Hi everyone,I'm experiencing a recurring issue with the Figma desktop app on Windows. Every time I open the app, I get a prompt saying there's an update available, and I have to click "Install now" before I can start working.I've already tried: Reinstalling the app multiple times Choosing both "Install on next launch" and "Install now" options But the issue still happens every time I launch Figma.Has anyone else encountered this? Is there a way to fix it so Figma updates just once and doesn’t ask again on every launch?Thanks in advance!

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yoyoboy
Tanjim Ahmed
Tanjim AhmedNew Member
asked in Ask the Community
Unable to Verify for Education Plan

I recently tried to verify my account for free educational access, but they asked me to upload a government ID for identity verification. I uploaded my National ID card, but it was declined. After receiving an email to upload again, I tried using my passport and driving license, but both failed. What can I do now?

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Tanjim Ahmed
Sham Bakri
Sham BakriNew Member
asked in Ask the Community
Clear STEP by STEP on how to setup MCP and Cursor/VS code.

Does anyone have a step by step guide on how to setup the MCP and then use code connect, like cursor and VS code? or something. Idiot proof that a junior designer can setup by themselves. Apparently the guide on figma: like first of all it’s not step by step. the screens doesn’t add up. checking settings and all. it’s just so ever confusing. @figma please step up and make it ever crystal clear please. i’m not a coder and your steps aren’t clear. 

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Sham Bakri
ArunimaB
ArunimaBNew Member
asked in Ask the Community
How to prototype this in Figma - Remove/Hide recommendation row and bring it back with undo button.

Hello All,  I have a problem which I am trying to prototype and give interaction in Figma.I have a carousel row/recommendation row (like which you see in Netflix etc.), I want to remove/hide it from the view when the user  hovers over the X symbol a ‘Not interested’ message appears. and when user clicks on X symbol two things should happen -The row gets removed  & then a snackbar appears with ‘undo’ button. When the user clicks on the undo button the row appears back.I am trying to protype this using variables & variants but it is not working. Please help , I would really appreciate this. 

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ArunimaB
LMS121212
LMS121212New Member
asked in Ask the Community
Grids

How can I make grids that don’t change the frame size?I think I am missing a simple step.

193
Freddy
Cagdas_Kara
Cagdas_KaraNew Participant
asked in Ask the Community
Variable Prototype - Doesn't Work After Delay

 Problem is here: Hello everyone,I have a form input with two states: default focused  In the focused state, it pulls an instance from outside. That instance has a simple structure that runs after a delay. I’m managing the focused state of this form input with a variable. So, when I click on the form input, the variable becomes true and the form element switches to its focused state. When I run the master component directly and trigger the focused state with on-click, the blink effect works. However, when I call an instance from the master component, the blink doesn’t work. Could you help me out? What am I doing wrong?File is here:  

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Cagdas_Kara
Alakazam
AlakazamNew Member
asked in Ask the Community
Hover buttons in prototypes with variant interactions are not responding to general interactions

The problem:I have a hover button with 3 states - default/hover/activeWhen I add this component to my design and add a new interaction like “Swap Overlay” it takes several clicks to get it to swap overlays.Now, this was working fine some time back and isn’t the case for everything.I submitted this problem to customer support and, after giving them access to my files, they said:“just make a panel with the default state. then, when hovering over the button, make it switch to the new panel with the hover state, and then click thru from there to swap the overlay”And that sounded incredibly stupid. Afterall, this doesn’t actually solve any issues to what appears to be a bug.So my question is: is this happening for others?

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Alakazam
Notfor_You
Notfor_YouNew Member
asked in Ask the Community
Accidently locked over 1000 objects. How do I unlock all? Figjam Design

I am creating coloring pages for my students and I made one with over 1200 squares to color in. I now want to separate it into different pages, but I can’t seem to unlock all of the squares to separate them into separate pages. I tried the unlock/lock stuff, but it only unlocks one at time. I tried to highlight the entire area and unlock them, but it didn’t work. It seems like I have to unlock the individual squares one at a time. I really don’t want to click through 1200 squares. Is there a way to unlock all in design?Or is there a way to highlight multiple objects or layers and unlock all of those?

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Notfor_You
John Baxter
John BaxterNew Member
asked in Ask the Community
All slides have strange colors

I have run into an issue where all of my figma slides have a pink hue overlay. The center of the slide is a darker pink while the border of the slide have a light pink color.  This appears regardless of the slide format or template I use.  The color is even present on new slide files.  However, the color is not there when in presentation mode.  Please see attached file for an example.  Seems like there should be a simple solution.  I am using figma in the safari browser.  Never seen this problem before.  Thanks for the help.  

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John Baxter
Anna Romanishina
Anna RomanishinaNew Member
asked in Ask the Community
Teams in Starter plan

Hello! Could you please tell me when using the Starter plan, is there any limit on the number of teams that can be created for one account?Thank you very much in advance.

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Anna Romanishina
sanghita
sanghitaNew Participant
asked in Ask the Community
Lost access to all work

Hello, I recently graduated and the university deactivated my email. I need to retrieve the linked files as those files were really important. Is it possible to do that? I have lost all my academic work. I did backup by adding my personal email to those projects but still can't see them. The university email ID is [redacted by forum admin/moderator to remove PII]

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sanghita
Carl_Neumann
Carl_NeumannNew Member
asked in Ask the Community
Does anyone else have Make randomly changing things without being asked to?

I’m using Make to make a prototype. Today it kept changing layouts and functions when I give it something unrelated, then it won’t revert back. It say’s it has reverted back but it hasn’t.I just noticed something that was a massive change and I don’t know when it happened. Possibly hours of work gone. Very, very frustrating. Would love to know if others are getting this too.

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Red Kulture
Andrii Bozhenko
Andrii BozhenkoNew Member
asked in Ask the Community
Figma Make works slow after many iterations.

Very low performance speed in Figma Make when the thread reaches large sizes (currently 230+ iterations). All actions in the chat area occur with a significant delay (typing, scrolling, etc.), making it impossible to work.However, the prototype itself works well within FM.Has anyone encountered this? What could be the cause? Could it be related to the power of the laptop?

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Tom38
Oscar_Dykeman1
Oscar_Dykeman1New Member
asked in Ask the Community
Layout grid not visible after some time

I found many topics related to my question, but without answers and closed due to inactivity, so my hopes are really low, but give it a shot anyway. Whenever I create a Layout Grid (columns) it will be visible, and work fine toggling the visibility with L Shift + G. but for some reason, eventually the grids will just not show… the toggle is still happening (the eye icon beside the layout grid toggle open and closed) but the grid is not visible anymore, and the only way to make it work again is to delete the grid, and create the grid again… which is a bit annoying. Has anyone encounter this similar problem and had a solution? is this a bug that is beign addressed? I will appreciate any type of answer, considering that most of the similar topics where closed without a single response. Thank you! 😅

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Renan_Luna
Aphelion
AphelionNew Member
asked in Ask the Community
Efficient Way to Translate Arco Design System from Chinese to English (Including Component Properties)?

Hi Figma Community,I’m working on translating the Arco Design System from Chinese to English. This includes: All the text content inside layers AND the component properties (property names and their option values) So far, the only method I’ve found is to manually select each component, then copy-paste the property name and each of its possible values one by one. This process is extremely slow and tedious.Is there a more efficient way — maybe a plugin, script, or workflow — to bulk translate both text layers and component properties in Figma? Any advice or pointers would be much appreciated!Thanks in advance!

385
Glen Daniel
Luoqian
LuoqianNew Member
asked in Ask the Community
Why can't emoji expressions be displayed in the file name

All names, including project names, file names, page names, and layer names, cannot be displayed by emojb

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Celine_
Figmate
loasfq
loasfqNew Member
asked in Ask the Community
Instance swaps not retaining size alterations

Please help ​@Gleb   I’ve seen your solution to this a few times on Figma but I can’t seem to crack it. I am currently working on a few landing pages that utilise our design system to swap out icons and logos, but none of them are sized to fit within the parameters we have set - design system icons are, at largest, 32x32, desired size is 108x108. I’ve created a component with the logo set at 108x108 and whenever I create an instance of that component and change the logo it shrinks back down to 32x32. I’ve seen your files and that you have found a solution, I’ve done my best to replicate but Im just not getting the same result! I’ve linked a test file below with just basic shapes and colours.https://www.figma.com/design/V8W0Qh2YjrWipuoJBsKalE/Untitled?node-id=0-1&t=k7XtHDPJQMK1YJtR-1   

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Freddy
Karen_Beal
Karen_BealActive Member
asked in Ask the Community
Lines appear when I use a boolean on/off toggle in a component

Hi, I hope someone can help with this issue. I have created a component card with a show/hide boolean property for the card description. But when I use the toggle lines appear instead of the text. I have tried putting the description in a nested autolayout but that produces an outline around the autolayout layer instead of the lines representing the text. This has happened before and I got around it but I can’t remember how! Thanks. Images to show the issue attached. 

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Karen_Beal
Carolina Torres
Carolina TorresNew Member
asked in Ask the Community
File recovery request – account no longer accessible

I’m reaching out because I’ve lost access to a Figma file I was working on using my internship email account, which has since been deactivated. I was the only person working on the file, and unfortunately, I can’t remember the file name.I tried checking Recents, Drafts, Trash, and even my browser history, but I can’t locate or access the file anymore. I also submitted a support ticket (#1415763) explaining the situation, but it was automatically closed without a proper response.Has anyone dealt with a similar situation? Is there any way to recover a file if the associated email account no longer exists?I would really appreciate any guidance or advice on how to proceed.Thank you in advance!

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Gayani_S
Figmate
redd
reddNew Member
asked in Ask the Community
UI in Roblox Script Tools w/ Figma

Lately, I’ve been exploring Roblox scripting and it got me thinking: how can tools like Figma be better integrated or referenced when designing UIs for these types of scripts, like Redz Hub, for example?One challenge I’ve noticed is that many game scripts rely on very basic UI layouts or hardcoded element positions, which makes design iteration frustrating. Has anyone here tried bridging the gap between visual design tools like Figma and scripting environments like Roblox Studio?I’d love to hear from anyone who’s tackled this kind of workflow or has ideas on improving the design-to-dev handoff in game development.

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Kitsb
LMS121212
LMS121212New Member
asked in Ask the Community
Frame size and grid

New to Figma, lots of traditional design experience. How do I build a grid that does not change the shape of the frame?I am sure it is something very simple, but I cannot see it.

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LMS121212
MiloW
MiloWActive Member
asked in Ask the Community
Where is the create ticket option on the web?

Have they removed submitting support tickets on the web and there’s just this button within the Figma file now?When did they change this?WHY DO THEY MAKE MORE AND MORE CHANGES FOR THE WORSE?

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J
Figmate
kmd-design
kmd-designNew Member
asked in Ask the Community
Inquire about connecting' figma make' external domains

Hello!I'm using the "Figma Make" function, but the "domain connection" is not working properly, so I'm making a technical inquiry.1. Is there a way to download something made of "figma make" to html, css, js, react, etc?2. Is there a way to turn off the SSL provided by Figma and use external authentication SSL?I'm trying to connect an existing domain, but it doesn't work.If you know how, can you tell me?Thank you always!

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kmd-design
scottrainsford
scottrainsfordNew Member
asked in Ask the Community
Can't find fonts??

Hi team - Where have fonts gone? What am I doing wrong here? Used to be in the right hand menu but can’t see it anywhere - see attached screen shot, please and thank you! 

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scottrainsford
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