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I opened a support ticket thirteen days ago, and two days later Ben Anderson contacted me to confirm the details of my two devices, which were having issues with their accounts. Ticket ID: #2152830.It has now been nine days since that communication, and thirteen days in total since I opened the ticket, and I still haven’t received any response, despite having provided all the information that was requested from me.Is this person an AI? Is there anywhere within Figma where I can contact a real person from the support team?Thank you very much.

你好，Figma客服团队，我写信请求退款，因为我的账户上出现了一笔意外的费用。我最近取消了订阅，但座位按比例调整仍然被收取费用。这些额外的座椅升级完全是偶然且无意为之。我不知道观众会自动升级为付费座位，也不知道取消后会被追溯收费。既然账户已被取消，我们不再使用这些功能，恳请您查看我的账户历史，并对这次最后的2笔交易进行礼貌退款。同时今日也产生了一笔年度续费，费用是今日自动扣费的，扣款账户不是本人的，今日的座位功能也还未使用，月付功能均尚未被使用。请帮忙取消这笔年度订阅订单。烦请帮忙处理一下，感谢。感谢你的时间和帮助。 

Why animations start by their own, how to control them in prototype mode? I just wanted to create opening menu, but how - OK, placed animated menu component inside main screen, and then it starts to play indefinitely - I just expected simple “Pause at load” feature :/  

I was working in a file today for many hours, and all of a sudden, my designs were gone. I checked version history, and no sign of them there. There are a handful of hours where the file remains unchanged, which is not possible. How can I recover these ‘deleted’ files? No clue how they went missing or how to recover them. 

Seems like the IPad doesn’t load developer widgets in figjam files (even if the file has the widget loaded in the desktop app). Is there a way I can test my developer-widget in the IPad app before publishing it? Or can I publish the widget privately to test on IPad without signing up for a full enterprise account? Thanks for any help!

 My goal is to create various template sizes:LinkedIn / Meta: 1080×1080 6Sense / Google: 300 x 250 / 300 x 600 / 160 x 600 / 728 x 90 / 320 x 50 / 300 x 60 Email: 848 x 244 and 848 × 244 In Figma Buzz, I want to be able to go from:1080 x 1080 > 300 x 250 > 300 x 600 848 x 244 > 848 × 244 728 x 90 > 320 x 50 > 300 x 60 In Figma Buzz, the issues I’m having:I have a triangle vector shape with 3 layers (3 different colors) and when I change the template size from 1080 > 300, that vector shape doesn’t adjust accordingly. I’ve created a flatten version of it, created a component and set the comp to scale/scale, nothing is working. What constraints am I supposed to be using for vector shapes that are group and that have been turned into a component? I made sure that the inner most layers are set to scale. I tested using a png of the same image and For the logo that is going on each of the templates, when I change the template size the logo moves slightly out of its position.

  Hi Figma team,  I'm Ryan Saleh, an organizer of LPC Hacks and Treasurer of the Las Positas College Computer Science Club. LPC Hacks is our college's first hackathon, and it is a free, one-day, in-person event on Saturday, November 7, 2026 (10 AM–8 PM) at Las Positas College in Livermore, CA. About 250 college students will form teams of 1–4, build AI-powered projects, and demo them to judges. Among the sponsors we have gotten so far include n8n, Lovable, and Elevenlabs.  Figma Make would fit our AI theme well, since it lets teams go from prompt to working prototype in a single day. We'd love Figma's support through a "Best Design" or "Best Use of Figma Make" prize track, swag, a short workshop, or a Figma designer as a judge or mentor. Most of our hackers are community college students who rarely get access to events like this, so it would be a great way for Figma to reach new designers and builders early.  Could this be passed to the Figma for Education team or whoever handles stude

Hi all,I'm currently designing an interactive desktop operations dashboard for an enterprise access control system and trying to build an authentic usability testing prototype in Figma.In our design, operators monitor hundreds of physical access doors and need to run simulated badge-scan overrides. I'm using Figma Variables and conditional logic on an interactive door card component, but I'm running into an issue with state reset timing:When an operator clicks Simulate Access Granted, the door status variable changes from Idle (Secured) → Unlocked / Door Open for 3 seconds. After a 3-second delay, the variable needs to evaluate whether a Hold Open toggle is active. If false, it should automatically revert back to Idle (Secured). If an operator triggers a global Emergency Lockdown, all individual door status variables across the canvas should immediately override to Forced Locked, ignoring local timer delays.Currently, chaining After delay interactions inside nested component variants s

I'm on a Starter plan and reached the Figma MCP tool call limit.When does my MCP allowance reset and then how can i see it?

Hi all.I have a web page for which I’ve used the AI agent to help create two simple animations:1. Two images that fan out - this happens once, and is set to ‘Play Once’2. A character holding a card which gently rocks back and forth - set to ‘Loop’. They both work fine individually. But when I place both onto the page, they default to either both play once or both to loop, and lose their initial attributes.Is it possible to have both on the same page but retain their attributes?Cheers  

I'm building a web app in Figma Make and trying to set a custom favicon. I've tried two approaches so far: Adding <link rel="icon"> tags directly to index.html — but a favicon diagnostic tool confirms these tags aren't appearing in the served HTML, suggesting Figma Make generates its own HTML wrapper that overrides index.html. Placing favicon files in the /public folder — the diagnostic tool confirms /public files ARE served (it found favicon.ico at the root), but I can only create text-based files through the Figma Make code editor, not upload binary .png or .ico files. Is there a supported way to upload a custom binary favicon (PNG or ICO) to a Figma Make project? Or is there a way to make custom <link> tags in index.html pass through to the served HTML? Any workarounds welcome. Thanks!

해결해주세요

I feel like my AI Agent credits run out pretty quickly, even when I’m only using it for a few design tasks.What kind of workflow do you use to make your credits last longer? Is it more efficient to write one detailed prompt instead of making multiple smaller requests? And how do you handle revisions without unnecessarily spending more credits?I’d love to hear your tips or workflows for using Figma AI Agent more efficiently, especially if you’ve found a way to make the credits last for a long time.Any advice would be appreciated! 🙏

Hi everyone,I'm having trouble deleting some token groups/collections from my variables panel and could use some help.As you can see in the attached screenshot, I have duplicate groups like 03. Spacing, 04. Viewport, 05. Border, etc., right under my 00. Core color line. However, the option to delete these groups is completely missing or unclickable.Has anyone encountered this specific bug or lock state? Is there a way to force-delete these groups without breaking the rest of my local variables?

Hi all,new org admin here, so bear with me. I have trouble organizing the users in my instance to specific teams and user groups. I do plan to use groups for SSO config, so will add groups to team access. What i am really missing, is there a way to see specific user membership in team and/or group without exporting csv? Like when you click on one user details, you should be able to see which Teams user has access to, additionally, imagine having the info, on the type of access for each Team.

Last weekend I was able to prompt the AI agent in canvas to create a prototype, with basic interactions, right on my file. Today, the chatbot says it can’t add interactions, and I have to do it myself, or use Figma Make. Is this a bug or a feature? Figma Make creates prototypes but when copying it to your Design file, it only copies the UI and not the interactions created. Could you let me know if this is a feature so that I can move on to Claude Design for prototypes?Thanks!

This seems to only occur for bigger sizes like 3000x2000.I tried using the 'Import big images' plugin but that just makes the images look like a broken TV screen. I allowed extract canvas data for Figma, so I believe the availability of canvas data shouldn't be an issue.It’s not low quality because its a preview, because when export it, it’s still low quality.I’ve tried increasing the export size multiplier. It didn’t solve the issue.Scaling the image doesn't solve it either.

I am on a Figma Edu plan for myself, and enabled the related settings in an article Manage MCP connectors for the Figma agent and Figma MakeHowever, I still cannot create any custom connectors (MCPs) in Figma Make since its button is gray. I have waited for a while already. 

Hi!Hi!I just updated Figma (126.8.18) and now I have huge problems with simply copying and pasting objects, images, icons or text. When I copy and paste an object (on the left) in to a folder (see dark box on the right) it completely breaks the properties and decimal values. It stretches images and the auto width text feature breaks too and is set to Fixed size with a random / broken decimal value.It happens across all Figma projects. I’ve reset Figma and restarted the application and Mac.Help / Troubleshooting / Reset Figma and RestartCan anyone help?Thanx / F

안녕하세요 제가 작업 중인 디자인 파일이 휴지통으로 이동되었는데 휴지통에 보이질 않습니다..진짜 중요한 작업인데 간수를 잘 못했어요. 죄송합니다….제가 다 청구해야 할수도 있다고 하셔서 간곡히 부탁드립니다피그마 파일url은 가지고 있습니다 제발제발 복구해주세요 제발 부탁드립니다아래 링크 첨부합니다.https://www.figma.com/design/Me4iY8oe38PTdJaafVxNcL/%EC%A0%95%EB%B0%80%EC%98%81%EC%96%91_1%EC%B0%A8?node-id=0-1&t=2kgIdQJ0Q4Z8LhPr-1

Haven ChandigarhHi,I’m Rehan, a 17-year-old student from Chandigarh, India, and I’m organizing Haven Chandigarh, a 24-hour, teen-only hackathon and game jam taking place on November 14–15.We’re bringing together around 100 high-school students for 24 hours of building, creating, learning, and making games with friends.Haven is part of Hack Club, a global nonprofit community for teenagers who code and build. Hack Club supports teens aged 13–18 and has a community spanning more than 100 countries. It is supported by organizations including GitHub, AMD, Dell Technologies.Hackathons have given me some of my best memories, friends, and opportunities. After experiencing that myself, I wanted to create that same opportunity for other students in Chandigarh.That's why I'd love to have Figma involved in Haven. We can host workshop on how to use figma and what is it and ask everyone to present and design their game presentation in Figma and give a best designer award tooWe're looking for partner

Hi Figma Support,I’m trying to recreate Figma’s new Glass effect in CSS for a website.Could you please share what CSS properties/values the Glass effect uses or the closest CSS equivalent? For example, whether it uses backdrop-filter, blur, saturation, transparency, borders, highlights, shadows, distortion, etc.I’d like to match the Figma Glass effect as closely as possible in the browser.Thanks! 

Hi Figma team,I’m posting here because I’m really hoping someone from the Figma team can help me with an unexpected annual renewal.Today, I was charged $433.92 USD for the annual renewal of a Figma Professional workspace.This workspace belonged to a work team that stopped actively using Figma around Aug 2026. When the team stopped using the workspace, I unfortunately forgot to downgrade the plan and check the billing status. Since we were no longer using it, I also completely forgot that the annual subscription was still active and set to renew.I only realized this today when I saw the $433.92 charge.I understand that it was my responsibility to downgrade the workspace earlier, and I’m not blaming Figma for the renewal. It was genuinely an oversight on my side.However, $433.92 is a significant and unexpected expense for me, especially for a workspace that our team is no longer using. We have no intention of using the Professional plan for this new annual billing period.The renewal was

Hi everyone, does anyone know how Figma handles AI-content provenance when generating and exporting images? For example, Nano Banana uses SynthID, while other models may use C2PA metadata or Content Credentials. However, I can’t find any Figma documentation explaining:Whether these provenance signals are preserved when an image is exported from Figma, Whether Figma adds its own machine-readable marking, Which standard Figma uses to comply with Article 50(2) of the EU AI ActHas Figma published anything about this, or has anyone tested exports from the different models available in Figma? I couldn't find anything so far?