Ask the Community

We have removed lots of unused users (about half of them) due to a restructuring, but we have been invoiced for all seats on July 29. We do not foresee using all seats during this next year. Is it possible a refund or credit for future renewal for all those unused seats.

Hello community, Me and my team are new to working with branches and we are working on improving how our styles are organized in our design system file. I am wondering about how Figma behaves when styles are reorganized in a branch and then the branch is merged into the main branch. Many of our styles have variables encapsulated within some of their parameters. We are also going to find out how Figma behaves with that kind of situation.  So, can a branch file's styles organization changes be merged into a main branch? If anyone has had experience with doing this and is willing to share some of their experience that would be greatly appreciated. Thank you for your time and help.

Our Sketch license expires next month and I need to upload copies of all our Sketch files to Figma as we transition over and sketch runs out. We need backup copies of that work. However, recently while importing the Sketch files into Figma, I have noticed that the files are not rendering as they should, with fonts and containers going haywire and looking like a complete mess. Initially I will upload a file and it will load up without fonts, and Figma will say that there are ‘missing fonts’ - I then add the missing fonts like for like, and the fonts appear all over the place - not fitting in containers and spilling out everywhere looking all jumbled up. Also, some of the components look a bit messy too (wrong colours, broken elements etc).When I first tried the import 6 months ago it worked fine - no problems? Now they seem broken when newly uploaded. Is there a way to fix this? 

Hello Brains Trust, I am stuck.I am trying to get a navigation bar's scroll position to stay at the top of a frame (a prototype website) as one scrolls down. I want the nav bar to be visible at all times, even when scrolled all the way to the bottom of the page - but it just won't. I have done every step recommended:Select the navigation bar instance in the Home frame. In the Prototype tab, select Sticky from the Position menu. Open the Auto layout settings, and make sure Canvas stacking is set to First on top. It is at the highest layer order within the frame It is fully inside the frame, with all appropriate properties enabled I have tried every configuration of ‘Overflow Behaviour’ and nothing works (none, horizontal, vertical, b

Hey, I am using a custom font in my webpages. I can see the font in the preview but when I published it the font changed to some other font. Is there any fix for this? Thank you!

I have a button animation I’ve been trying to figure out. I did my very best, but I can’t work out how it works. I’d like to send you a link to the website where I saw it. Would you be able to explain it to me?Here’s the link: https://www.mutabor.de/de/...Go to the third section on the page (scroll down to Elevate your strategy). On the right, at the bottom, there’s a button called for example Brenntag CASE. When you hover over it, it instantly changes — the button image switches to an icon with an arrow, and the style changes from an outlined button to this icon version.Thanks a lot,Geof

 I encountered a problem when I created a sign-up button on the sign-up page of my mockup. However, when I set the padding to 16, it didn't detach from the screen.I set it to fill content.It's a frame to which I added text.I set it to auto-layout. 

Hi everyone,I’m looking for urgent advice. Two days ago (Aug 12), I accidentally permanently deleted my Figma workspace (I was the sole member). This action also deleted a critical project file I had been working on for dozens of hours.I contacted Figma Support less than 10 minutes after the deletion with all details (file name, URL, deletion time, screenshots) and asked if it could be restored from backups. I also paused all activity in my account (including drafts) to avoid polluting logs or backups.I understand this kind of restoration is not standard, but I’ve read that it can sometimes be possible if reported quickly. The backup window might soon close, so I’m hoping to get advice from the community:Has anyone successfully had a file restored after a permanent workspace deletion? Any tips to ensure the request is escalated to the right technical team as quickly as possible? Thank you for any help!

Hello Team, Could you please inform me about the maximum number of users that can be added to a Figma prototype file with view access? Thank you.

I would like to know if it’s possible from the REST API to extract a fill background image without His childrens infront : In figma I have :  Im able to extract : But I want to have :   

I’ve been stuck on a prototyping issue and wondering if I could get some help. I have a “Share” dialog box with multiple tabs, and I want to keep a consistent background frame while switching between tabs and showing dropdowns.Right now, each dialog state is a separate instance outside the frame, which keeps things organized — but duplicating the background frame across all 16 states is making the file unnecessarily heavy.Is there a smart way to animate or switch between these dialog box states while maintaining a single, unified background frame? Ideally, I’d like to avoid duplicating elements just to preserve consistency.Appreciate any suggestions! 

I can see a Material font in my Figma app by default, but it doesn’t see to be the variable font version. I downloaded and installed the variable font version of the Google Material Icon, but I can’t seem to get it on the Figma app.I don’t see any controls to modify the weight, grade and optical size of the font in the Typography details or variable section.How do I get the variable font version of Google Material Icon in Figma?

Hello, I’m might not the only one trough this, but gradients from 100% to 0% opacity are incorrect from a color to another. It doesn’t behave like a web browser and it can be confusing. Here is an example roughly pasted from dev mode.

I’m trying to generate illustrations for a website. After creating one illustration and fine tuning it’s style, I’d like to create more illustrations in the same style. Unfortunately, repeating the prompt has led to new, inconsistent styles. Is there a way to create multiple illustrations using a consistent style?

I received this email, I am on a student plan for an online bootcamp course- DesignLab. I need to extend my student plan. I tried resubmitting a verification status and got this message below. Not sure what to do, I need at least 4 more weeks of the plan. Please any help would be appreciated! 

I have 3 variants. The animations go as 1 => 2 => 3. When both animations are delayed, the delay works, but when the transition between 1-2 is with a click and between 2-3 is with a delay, the delay does not work.first casesecond case 

I’ve added a prototype to my slide, but it is quite obviously pixelated. The frame for the prototype is 1512x982. The prototype looks fine on it’s own, but once it’s placed in slides, it seems like it gets downscaled, specifically to 400x259. Any ideas on what I’m missing? Attached are three pictures: 1. The view directory from the prototype, 2. Immediately after adding to Slides, and 3. After scaling up to fit the space in SlidesView from prototype (1512x982)size once added to prototype (400x259)blurry once scaled up (1146x74

I am finding it difficult to draw the editable vector diagram from an image. Can anyone please suggest the method to do it? I tried using the pen tool and I am finding it exteremely difficult to do it in the same proportions.Attched is the image

Automatically linking color variables with text styles. Everytime i apply body(p), I want the color variable linked to it also to be applied. Any work around right now?

Hi all,  I think it could be a bug or I am missing something?  Please, advise.  I have a component called Rectangle with 4 variants (2 for grey and 2 for black). I also have two pages where that component is used. Initial setup is here.  There is an interaction on variants On Click - Change to...  When I play a prototype and on Screen 1 change the Rectangle variant to “small” and then go to screen 2 - i see Rectangle Small variant there as well, which i am not supposed to as Figma handles instances and their variants independently. Any advise on this please,  Thank you,Natasha

I keep using my education account for a year, but today i need to login to another PC, there is “Signups from this email domain are not permitted. If you believe this is an error, please contact Figma at support+compliance@figma.com.” 

Hi all, First post here so bear with me.I am trying to create a template in figma buzz but finding the font keeps automatically changing when swapping between template heights (width is the same)I have set the template to instagram square (W1080 x H1080) and set the font size to 290.The font sits inside a full width auto layout of the frame so for any changes in width, the text should wrap. However whenever i change to instagram Portrait (W1080 x H1350) the font automatically changes size to 324.23. I can’t work out why as the width hasn’t changed in any way. Ive attached some screenshots of the before and after and was wondering if anyone has come across this and knows of a workaroundThanks in advance Instagram Square

I'm building a web with a make AI model. I'm a beginner, so I'm using more than 200 versions due to prompt abuse, which seems to be why the web development page is slowing down. Is there a way to delete the version?

não tenho disponível esse novo recurso de draw na minha barra de ferramentas, como faço? 

The web under development has become too slow in AI development. I think there are too many codes that have died of uselessness by adding and subtracting many functions. The user page has not slowed down much, but only AI development has slowed down, so is there a good way to improve this?