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Question

Pending K-12 Education Verification - Urgent Need for Entra ID SSO Setup

  • March 3, 2026
  • 3 replies
  • 39 views
zahit.koca

Hello Figma Community and Support Team,

I am the IT Coordinator at Çözüm Koleji (a K-12 school in Turkey). I applied for the Figma Education plan for our school domain (cozum.k12.tr) about 12 days ago but haven't received any response or verification email.

We are in the process of rolling out our centralized design environment. We currently use Microsoft A5, Google Workspace, and Adobe Creative Cloud. We urgently need the Figma Enterprise features to set up SAML SSO and SCIM provisioning via Microsoft Entra ID, just like we did with our Canva integration.

Without the education verification, we cannot proceed with a secure, centralized deployment for our K-12 students. Could a Figma staff member please look into our application or escalate this to the SheerID/Education team? I have all official documents ready for manual review.

Thank you for your support.
Zahit Koca

3 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • March 4, 2026

Hi ​@zahit.koca, Celyn here from Figma Community Support. Thanks for reaching out.

I understand that you applied for the Education plan about 12 days ago and haven’t received an update.

I’m sorry the verification process hasn’t progressed yet, especially given the urgency of your rollout timeline.

I’ve located your support ticket (#1764283) and escalated it internally to help ensure it’s reviewed and prioritized by the Education team.

Please keep an eye on your inbox — someone will follow up with you shortly with an update.

We appreciate your patience and will do our best to move this forward as quickly and smoothly as possible 🙏🏻

 

zahit.koca
  • zahit.koca
  • Author
  • New Member
  • March 13, 2026

Hi @Celyn_L ,

Thank you again for escalating my case. However, it has been 9 days since your reply, and I still haven't received any email or update regarding Ticket #1764283.

We are completely blocked right now and cannot proceed with our SSO deployment for the students. Could you please kindly ping the Education team again to see if there is a specific issue or missing document holding up the process?

Thank you for your support.

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • March 16, 2026

Hi ​@zahit.koca, thanks for checking back in, and I’m really sorry to hear you’re still waiting on an update — especially since this is blocking your SSO deployment for students.

I’ve followed up internally with the Education team on Ticket #1764283 to help bring visibility to the case. 

Please keep an eye on the inbox associated with your Figma account, as the team should follow up with you there once they’re able.

Thanks again for your patience, and I apologize for the inconvenience 🙏

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