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Hi everyone,I'm currently struggling to get a response from Figma support regarding an annual renewal charge of $192 USD that hit my card two days ago.To be honest, I'm feeling pretty stuck. My team was disbanded last year and I've already left the company. Since I no longer have access to the old group email that was linked to the account, I completely missed the renewal notification. It was quite a shock to see the charge on my statement when I'm not even using the service anymore.I've already downgraded the workspace to the Starter plan as soon as I saw the charge, but I really need help getting this reversed. I submitted a ticket two days ago, but haven't heard back yet.Has anyone here been in a similar situation?If a Figma staff member or moderator happens to see this, I’d be incredibly grateful if you could check on my ticket and help me escalate this. I’m really worried about the timeline for the refund, and any guidance would be a huge help.Thanks for your time.

I am not able to publish plugin after I changed my email. I’ve emailed to the given email address 7 days ago but didn’t receive any reply. 

I am pushing updates from my design system and when updating the instances in external files I am not seeing changes. For context, I had some cards with an outline in my design system, I have now removed these outlines and updated various times in the other file and still I am not seeing the outlines disappear. I have even tried the ‘repair component connections’ command I have seen in other posts and that has not worked, even though it said it repaired various connections. After pushing another update after this was done the outlines are still on the cards. What is the point in the design system if I can’t make changes at the source? Now I have to remove the outlines from each individual card in my other file, this is very frustrating. 

I have been trying to contact support for a few months now. Our school requires a GDPR form to be completed to enable the students in our school to use the software. How do I get this completed?

Buenas a Tod@s, no me deja escribir en ningúna de las funciones . Alguien tiene una ligera idea?

Hello,For my master thesis, I am conducting a survey in which participants interact with a prototype on their phones.I created a prototype link in Figma Make that opens directly in fullscreen mode. When participants open the link on a phone, they only see the prototype, which is exactly what I want. Or at least it looks like that it is just opening this.However, when the same link is opened on a laptop, users can switch to the Make Editor, which gives them access to the entire conversation behind the prototype.Is there a way to prevent this and ensure that the shared link only allows users to view and interact with the prototype, without being able to access the Make Editor or the underlying conversation?Thank you in advance for your help!

I spend a lot of time switching between Figma, documentation, emails, product copy, and brainstorming sessions throughout the day. While browser-based AI tools are useful, constantly changing tabs interrupts the design workflow.I'm curious how other Mac designers and product teams approach AI-assisted writing during the design process.Some questions I'd love to discuss: Do you prefer AI tools that run as native macOS apps or browser apps? How important is offline access when working with sensitive product information? Would you use local AI models for drafting UX copy, design documentation, or brainstorming? Which features save you the most time: rewriting, summarizing, translation, grammar improvements, or content generation? How important is Apple Silicon optimization for performance and battery life? I'm interested in learning how other designers integrate AI into their daily workflow without disrupting their design process. Looking forward to hearing your experiences and re

Hello! About a month ago, the Montserrat font's weights disappeared, leaving only Regular and Bold. Could you tell me how to get the rest back? 

 Is there any supported way for a Dev Mode plugin (editorType "dev") to readFigma Motion data — figma.motion, node.animations, node.manualKeyframeTracks,node.timelines?In my testing these are available only in the design editor (editorType"figma") and are completely absent in Dev Mode — in both codegen and inspectmodes. I'd love to confirm whether this is intended, and whether Dev Mode readaccess is on the roadmap.Environment: Plugin API "api" 1.0.0, @figma/plugin-typings 1.130.0 (latest),Figma desktop app, 2026-06-29. (figma.motion availability is decided by the appruntime, not the typings package — I compiled against the latest types.)What I observe (same plugin, same file, same selected nodes):- Design editor (editorType "figma", mode "default"):  figma.motion = present; node.animations / manualKeyframeTracks = returns real  keyframe data.- Dev Mode (editorType "dev", mode "codegen"):  figma.motion = undefined; node.animations / manualKeyframeTracks = absent  (access throws).- Dev M

Hi, I want to use Figma canvas with Antigravity for design work, similar to how Claude Code uses the Figma MCP server. I saw this announcement: https://www.figma.com/blog/the-figma-canvas-is-now-open-to-agents/?ref=producthunt. Can you confirm whether Antigravity is supported, and if so, what setup steps or requirements apply?

Hi everyone,I purchased Figma Professional yesterday (around 10:00 PM IST) mainly to use Figma Make for building my startup MVP.I received 3,000 AI credits, but they were exhausted within a few hours. A large part of the usage came from multiple iterations because Figma Make often generated screens or flows that were different from what I intended, so I had to retry and refine several times.I genuinely wasn't expecting the credits to run out this quickly during a normal design workflow. As a result, I couldn't even complete my project after purchasing the subscription just one day ago.I have a few questions for the community:Has anyone else experienced AI credits being consumed much faster than expected? Is there any way to optimize credit usage? Has anyone received a refund or a one-time credit restoration in a similar situation?Since this purchase was made only yesterday, I would really appreciate it if the Figma team could review my case and consider a one-time refund or restoration

My Figma was automatically updated to the new UI, and I can no longer find the Create/Apply Variables option under Appearance. I'm trying to create a component within another component, but I'm not sure where this feature has been moved in the new interface. Please helpp!

Hey everyone,This has been driving me (and apparently hundreds of others) crazy since 2021: there is STILL no native way to properly move or duplicate an entire page from one Figma file to another.Copy-paste or “Select All” destroys page background/grid/rulers, breaks prototypes, loses comments, turns library styles into local duplicates, and forgets locked/hidden layers. Duplicating the whole file then deleting pages is the only “workaround” — but it’s a nightmare with 50+ page files or design systems.I’m a fellow designer who’s fed up and seriously considering building a free Figma plugin called PagePort that would let you:Export any page (or batch multiple pages) with 100% fidelity (layers, auto-layout, constraints, page props, prototypes where possible) Import into any other open file in one click Choose Move (delete from source) or Copy Smart remapping for styles/variables/libraries + basic prototype reconnection Progress bar for large pagesWould this solve the problem for you? Wh

Hi Team, could you please confirm still how many  months are there for my educational plan?

Hi everyone,I'm experimenting with Figma Make and trying to generate a chart with two overlayed line charts (e.g., rainfall and water level) that share the same x-axis.The challenge I'm running into is that the generated charts don't consistently align with the x-axis. The data points and lines appear shifted horizontally, resulting in one or both lines not sitting correctly above their corresponding dates/ticks.I've tried several approaches:Attaching a Figma design file as a visual reference Uploading a PNG screenshot with annotations and arrows pointing to the alignment issue Writing detailed prompts that clearly describe: What should change What should remain unchanged The specific alignment problems Breaking the request into smaller follow-up prompts after the initial chart was generatedA typical issue is that:The two line series use the same dates but their points don't align to the same x-axis positions. One line may start or end in a different horizontal position than the oth

Hello Figma Community Support Team,I am writing to urgently request visibility and escalation for my billing support cases (Ticket #1989928 and #1991409). It has been over 3 days since I requested a refund, and I have not received a human reply yet.To clarify my account status, I am currently on the Free plan. However, on my latest invoice (JVSPNARN-0002), I was unexpectedly charged $93.50 for Professional Full Seats because of 4 team members I had invited in the past.This charge was entirely unintentional. Zero paid features were used during this billing cycle, and as soon as I noticed the invoice, I immediately went into my settings and completely removed all those team members.Could you please check my support cases and pass a follow-up note to the billing team internally so this can be reviewed and fully refunded as soon as possible?Please note that I have already initiated a formal dispute through my credit card issuer and am fully prepared to take legal/regulatory actions with co

Hi everyone, we translate Figma designs using AI. We've tried both a home-made Dust plugin and AI agents (Claude / Cursor) that write back to Figma via the plugin API and MCP. Both hit the same limitation: when a text node has mixed styles (different weights, sizes or colours within the same node), replacing the text flattens everything to a single style.Is there a reliable way to preserve or restore mixed styles after replacing text content?Would love to hear if others have found a workaround, or if this is just a current API constraint.

Anyone else having this problem and found a good solution?We have a big component library. In some components there is an icon included. The icon in embedded as a component in which you then can select the icon from a different Figma library where we have all our icons. In some (very few) design files the icon changes when inserting the component in the design file. When inserting into the file the icon revert back to the placeholder icon: Icon changed when inserted into design fileWhen I copy the same component (that is wrong) and place it in another design file the icon looks correct: Icon revert back to the correct one when pasted in a different design file.Does anyone else have this problem?We have this now in 3 design files and it seems like the problem is growing...

HI Figma Team,I've been browsing the new Generative Plugin capabilities, especially the new Tools experience that appears directly on selected layers, and I'm curious about the roadmap for existing (classic) plugins.Is there a timeline or any documentation explaining whether classic plugins will eventually be able to use PropsKit and these new APIs? I've searched through the available documentation but haven't found anything that discusses migration or interoperability.My concern is that many developers have invested years building and maintaining classic plugins. The new Generative Plugin model is exciting and lowers the barrier for creating plugins, which is great. However, it feels like there isn't a clear migration path for existing plugin developers.It would be helpful to know: Is there a plan to expose PropKit and the new layer-level Tools APIs to classic plugins? Will there be an official migration path from classic plugins to the new Generative Plugin architecture? Or are t

I have a question about AI credits usage when editor seats are transferred during a monthly billing cycle.Currently, we use a fixed number of editor seats in our account. When someone moves off a project, we remove or downgrade their editor license and assign that editor seat to someone else. So in practice, the seat is being transferred from one person to another within the same billing cycle.I wanted to understand how AI credits behave in this scenario.For example:Our monthly billing cycle includes 3,000 AI credits per editor seat Person A has an editor seat and uses 1,000 credits in the first 10 days On day 11, Person A is moved to a viewer seat or removed from the team Person B is then added as an editor using that same available seatIn this case, does Person B get:The remaining 2,000 credits for that seat/month, since 1,000 were already used by Person A A fresh 3,000 credits, because Person B is a new editor A prorated credit amount based on the remaining days in the billing cycle

In Figma Make, how do you delete extra or empty files from the code tree?I can’t delete them or prompt the AI to delete them successfully. I’d like to make sure they do not confuse future prompts.

Hi! I added my Framer portfolio website to my Figma Community profile using the new website link feature.Figma displays the website as an animated preview inside a laptop mockup, but my cookie consent popup appears over the website. The preview is animated, but I cannot interact with it or click “Accept cookies”.I noticed that other Community profiles show animated website previews without visible cookie banners. Is there a way to accept cookies inside the preview, make the preview remember consent, or hide the cookie banner only for this website preview?This is not about Figma Sites or an embedded Figma prototype. It concerns the animated external website preview on a Community profile.Website platform: FramerDevice: MacBrowser: ChromeThe same issue also appears in the Figma desktop app

When can Weave creators publish a custom 'Tool' in Figma, publicly?Is there documentation on how to do so?

Hello!I’m new to Figma. When working on large-scale static asset projects like the ones described below, what are the best ways to save time? Does the solution involve using certain plugins?1. For example, 80 formats for Photo A, the same formats for Photo B, and the same for Photo C—all on the same page. Later on, the photos will need to be replaced with different ones.2. Same idea, but with text that needs to be translated into about ten languages.3. A combination of the previous two: images, text, and a logo that also changes depending on the language.Thanks a lot

Hi everyone,I've been working on improving the user experience of a buying guide for people who are interested in fishing drones, and I'd really appreciate feedback from designers who enjoy solving information architecture and UI challenges.Buying guides are interesting because they need to balance detailed technical information with a layout that's easy to scan. Many readers don't want to spend 20–30 minutes reading every paragraph. Instead, they usually want quick answers to questions like:Which model is best for beginners? Which drone has the longest flight time? Which one is best for saltwater fishing? What features actually matter for bait dropping? Is a premium drone worth the extra cost?As designers, we have the opportunity to make these decisions much easier through thoughtful layouts and visual hierarchy.One challenge I've noticed is that many comparison articles rely heavily on long blocks of text. While they may contain useful information, they can become overwhelming on bot