Ask the Community

We need to amend our subscription package under the Enterprise contract. I have already reached out to the support team via email but have not received a response.As the contract renewal is due in three working days, could you please advise on how we may escalate this matter or the best way to reach the relevant team for urgent assistance? 

I have been trying to contact sales for 3 - 4 days now. I have several questions that need to be answered by a person. Does any one have a phone number for sales? I can see this is an ongoing problem that others have had for months.

I'm using Figma in Japan.I'm considering upgrading, but the Professional plan only allows video uploads.https://www.figma.com/ja-jp/pricing/Does this mean I can't create video files within Figma or export entire files as videos (like MP4)?Also, can I play videos and audio when launching a prototype using the Figma mobile app?Please let me know as soon as possible.

Hi everyone,I’m currently working on a multi-brand design system in Figma using Variables, and I’ve structured it into three collections:• Primitives• Semantics• ComponentsBoth the Semantics and Components collections use the same set of modes, which represent different brand themes (Brand X, Brand Y, etc.).However, I’m running into a problem:At the moment, there’s no way to tell Figma that the modes in these separate collections are related to each other. Because of that, interaction colors defined in the Semantics collection (for example blue in Brand X and green in Brand Y) can both appear as blue in the Components collection preview.This becomes confusing because when both modes are actually applied to a component, the final rendered result is different from what the Variables preview in Figma suggests.One possible solution I’m considering is merging the Semantics and Components layers into a single collection.The downside is that it becomes less organized, but the advantage is tha

Hi all,My team is trying to connect Figma and GitHub's Cloud Coding Agent (not GitHub's local VSCode coding agent). Our end goal is enabling the cloud coding agent to access Figma MCP tools like  “get_code”/”get_design_context”. Since there's no public plans yet on any direct connection between the two, I have questions about potential alternatives:Are there any plans or current capabilities for Figma MCP to support a PAT or API based authorization? This would be incredibly useful for apps that don't use Oauth like GitHub's Cloud Coding Agent. Or, are there any plans or current capabilities for Figma's Rest API's to access equivalents of the MCP tools like `get_design_context`?So far, we've built our own intermediary (https://github.com/bitovi/ai-coding-agent) that handles the OAuth between Figma's MCP & GitHub's Cloud Coding Agent, and a proxy-wrapper alternative (https://github.com/bitovi/figma-mcp-proxy ), but we’re still looking to improve them and for generally better-supporte

Is there a way to remove libraries on project/ team level which was enabled on organization-wide level by admin? Without need of organization admin.I can't see these libraries in admin panel as a workspace admin, neither in Team or Project settings. Users can manually remove these libraries in each file, but we have whole teams working with specific local libraries

I’m designing a website in Figma, and my design is built with Auto Layout. I’ve now switched to present mode to test my prototype. However, elements look different in present mode than they do in the design. The layout looks broken in the preview. But in the design, everything is working as it should, including the responsibilities. Do you have any idea? Design:Present / Preview  

I started experiencing the issue this week. I’m reviewing a design I made previously using slots and components we have since forever. The horizontal size of the table cells are setting to random values even after fixing it manually. I manually set the cell size but after a while it sets to something completely random. I experienced something similar before, but the instances go back to normal after clicking on them, this issue is not solved by just clicking on them. I’m I doing something wrong? does anybody experience the same?   

Hey everyone! I have a question about component variant switching and text strings. I’m trying to build a link sidebar, I made component variants for it (title, subtitle, active subtitle). When I use this components in my design and fill in appropriate link names, then switch a single link to an active variant, it switched the text to component’s text, not the one I entered.How can I go about it to prevent it from switching?Creative text variables is not really viable because that’d be a lot and not useful imo. Here is the example:BeforeAfter: 

Hello,I contacted support previously regarding a refund request and cancellation of my Professional plan. At that time, I was told that I would no longer be on the Professional plan, but my account still shows that I am subscribed and that another charge will be made on May 20.I have not used Figma since last month, and it seems that the cancellation of the subscription was not processed correctly.Could you please cancel the Professional plan and make sure that I am not charged on May 20?I would really appreciate your help in resolving this issue as soon as possible. I only received an automated AI response to my previous email, and I would appreciate it if a support representative could reply directly regarding my subscription cancellation request.Also, I cannot find the invoice or billing details in my account. Could you please let me know where I can view the invoice and send me a copy of it as well?Thank you. 

Hello all,I am creating a scroll story. I currently have my main landing page and on it has mobile version or desktop version. Ideally, I would love for the user to click on desktop and it navigates to the desktop version (1440x1024) or if they choose their mobile, then it navigates to a mobile version (440x956). Is it possible to have it all laid out and consolidated in one project? 

Do anyone has the same thoughts on this?

 I’m hoping someone can clarify this for me. I used to copy objects from Adobe Illustrator with Cmd +C and paste them into Figma with Cmd +V, and they would arrive as editable vectors. I’m absolutely certain this worked before. Lately, though, every paste comes in as a flattened image instead of vectors. Nothing in my workflow has changed, so I’m starting to wonder if I’m losing my mind! Has Figma (or Illustrator) changed something recently? Is there a setting or workaround I’m missing? Any insight would be greatly appreciated. Thanks in advance!

And can it generate a full set of Java backend project code and interface documents?

Hi! I’m a product designer from Toronto and sadly missed the Config ticket drop. If anyone has an extra ticket or can transfer one, please DM me. Thank you! ✨

Hi everyone, I ran out of AI credits in Figma while working on my website and now I can’t continue using the AI features. Is there any way to keep editing the project without them, or switch back to normal editing mode? Also, do credits reset or can they be topped up somehow? Thanks!

Hi everyone!Looking for 1 transfer ticket for Figma Config 2026 if anyone is no longer able to attend. I recently joined a new company and my whole design team is going, so I’d really love the chance to join as well.Please let me know if available. Thank you!

Hi, I want to duplicate a file but doing so doesn’t duplicate version history. A newly duplicated file has no history at all. Is there any way to export version history or make it duplicate as well along with the file?If Figma doesn’t provide such a functionality is there any plugin you can recommend? I have a quite big files with around 500 versions and “Figma Comments & Version History Exporter” plugin seems to support only small files (around 200 versions looks to be the limit). Cheers

想要询问能否开具中国增值税发票（专用发票/普通发票）

We’re trying to connect Figma’s official remote MCP server to AWS Bedrock AgentCore Gateway for an internal enterprise AI workflow.We can discover the MCP/OAuth metadata correctly, but dynamic client registration to https://api.figma.com/v1/oauth/mcp/register returns 403 Forbidden, and existing Figma PAT/service-token auth is rejected by https://mcp.figma.com/mcp because it requires the mcp:connect OAuth scope.Our use case is not a public MCP client or IDE plugin. It is a secured internal gateway that already handles Auth0 user authentication and routes to Jira, GitHub, Lucid, and Figma tools. We would like to use the official Figma MCP instead of maintaining a REST-based workaround.Is there a supported path for enterprise/internal AgentCore gateways to obtain an approved mcp:connect OAuth client, or to register an internal/private MCP client that is not listed publicly in the Figma MCP Catalog?

I have a confetti animation created using interactive components with 66 sequential frames connected using a 1 ms delay. It works fine until I trigger an Open overlay / Close overlay animation on the same screen. The confetti pauses until the overlay animation finishes.Is there any workaround to keep both animations running simultaneously in the prototype?

I’ve got a pretty simple component with five variants (essentially an icon that changes color), and each one is set on-click to change to the next one (A to B, B to C, C to D, D to E, E to A).But for some reason, actually clicking in the prototype, it seems to get stuck on the third variant, and toggles back to the second instead of going to the fourth. I’ve tried deleting the interaction and recreating it and the same thing happens.Anyone have any ideas what might be going on?

I’m working with Figma Variables and trying to understand how variable references behave across collections and modes.I currently have two variable collections:Tier 2 (semantic tokens) Tier 3 (component-specific tokens)Both collections have two variable modes/themes:Mode 1 (default) Mode 2Here’s my issue:Inside the Tier 3 collection, I want to reference a variable from the Tier 2 collection — but specifically the value from Mode 2, not the default mode.However, when I create a reference in Tier 3 to a Tier 2 variable, Figma seems to only reference/show the default mode value from Tier 2.My questions are:Is it possible to explicitly reference a specific mode from another collection? If mode-to-mode mapping is required, what is the correct setup to ensure Tier 3 Mode 2 pulls from Tier 2 Mode 2?

So I’m using Figma Make to develop an app, have been working on it for months now and everything has been going really well so far. I was backing up to Github and then pushing to Vercel to deploy to my app, was great, everything working smoothly, I had testers working on it and surprised at how it was running so well.That was until the 22nd April (Sydney time) Figma Make decided to move all my files from the /src/ folder to a brand now /src/app/ folder without any notice and my deployments started breaking. It took me a while, but comparing github commits and noticing there was a huge file list in one of them being moved, I finally figured out the root cause of the problem. In the meantime I had tried to get Figma Make to move everything back, but the root cause of the problem was that Figma Make, no matter what work was done on the entrypoints and other import paths, etc, was ALWAYS pointing to the new structure of /src/app/.I considered starting from scratch and had my previous commi

Hi, I submitted my Figma plugin "Flaude" for community review over a week ago and it's still showing as under review. I haven't received any feedback or status updates. Could you let me know: 1. What the typical review timeline is for new plugins? 2. Whether there's anything I need to fix or update on my submission? Happy to provide any additional information needed to move the review forward.Thanks!