Charged monthly for html.to.design plugin but cannot cancel & plugin shows no active subscription

Hi everyone,

I’m experiencing a very frustrating issue with the html.to.design (by divRIOTS) plugin and would really appreciate any help.

Here is my situation:

• I have been charged $18/month (most recent receipt: Apr 7, 2026 – May 7, 2026, Receipt [PII removed 2026/04/13 - AB])
• The payment is processed via Stripe
• However, inside Figma:
  • The plugin shows that I am NOT a paid user
  • I do not see any active subscription under my account settings
• I tried to cancel:
  • Checked Figma → Settings → Community → no subscription listed
  • Opened Stripe receipt page → no “Manage subscription” or cancel option
• So currently:
  • ❌ I am being charged
  • ❌ I cannot cancel
  • ❌ The plugin doesn’t even recognize me as subscribed

This seems like a billing/account mismatch issue between Stripe and Figma/plugin.

My account email: [PII removed 2026/04/13 - AB]

What I need help with:

1. How can I immediately cancel this subscription?
2. Why is the plugin not recognizing my paid status?
3. Is there a way to force unlink or reset the billing connection?
4. Who should handle this — Figma or the plugin developer?

5. If anyone from Figma or divRIOTS can help, I would really appreciate it. This is quite concerning since charges are ongoing but there is no way to manage the subscription.

   Thank you!