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Charged monthly for html.to.design plugin but cannot cancel & plugin shows no active subscription

  • April 13, 2026
  • 3 replies
  • 133 views
haitao zhang

Hi everyone,

I’m experiencing a very frustrating issue with the html.to.design (by divRIOTS) plugin and would really appreciate any help.

Here is my situation:

  • I have been charged $18/month (most recent receipt: Apr 7, 2026 – May 7, 2026, Receipt [PII removed 2026/04/13 - AB])
  • The payment is processed via Stripe
  • However, inside Figma:
    • The plugin shows that I am NOT a paid user
    • I do not see any active subscription under my account settings
  • I tried to cancel:
    • Checked Figma → Settings → Community → no subscription listed
    • Opened Stripe receipt page → no “Manage subscription” or cancel option
  • So currently:
    • ❌ I am being charged
    • ❌ I cannot cancel
    • ❌ The plugin doesn’t even recognize me as subscribed

This seems like a billing/account mismatch issue between Stripe and Figma/plugin.

My account email: [PII removed 2026/04/13 - AB]

What I need help with:

  1. How can I immediately cancel this subscription?
  2. Why is the plugin not recognizing my paid status?
  3. Is there a way to force unlink or reset the billing connection?
  4. Who should handle this — Figma or the plugin developer?

  5. If anyone from Figma or divRIOTS can help, I would really appreciate it. This is quite concerning since charges are ongoing but there is no way to manage the subscription.

    Thank you!

Best answer by Celyn_L

Hi ​@andreakearns, thanks for chiming in here.

Just to confirm, are you having trouble cancelling your plugin subscription?

If so, could you try the following steps?

  1. Open Figma in the file browser.
  2. Select your avatar in the top-left corner to open the account menu.
  3. Click Settings.
  4. Select the Community tab.
  5. Under Community purchases, locate the subscription you’d like to manage.
  6. From the dropdown, select Manage subscription.

This will take you to your Stripe customer portal, where you can manage your subscription or update your payment method.

Let me know if you're still having trouble after trying these steps. Happy to help further!

3 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • April 14, 2026

Hi ​@haitao zhang, Celyn from Figma Community Support here.

Thanks so much for taking the time to share all these details and for laying everything out so clearly — it’s really helpful.

Also, for your privacy and security, I’ve gone ahead and redacted some of your personal details from your post.

I saw that you’ve reached out to us via ticket #1841668, and I’ve added an internal note there to help increase visibility with the team.

I’ll connect with the team to take a closer look at this, and I’ll follow up here as soon as I have any updates. 

andreakearns
  • andreakearns
  • New Member
  • July 27, 2026

hi i am having the same issue

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • Answer
  • August 4, 2026

Hi ​@andreakearns, thanks for chiming in here.

Just to confirm, are you having trouble cancelling your plugin subscription?

If so, could you try the following steps?

  1. Open Figma in the file browser.
  2. Select your avatar in the top-left corner to open the account menu.
  3. Click Settings.
  4. Select the Community tab.
  5. Under Community purchases, locate the subscription you’d like to manage.
  6. From the dropdown, select Manage subscription.

This will take you to your Stripe customer portal, where you can manage your subscription or update your payment method.

Let me know if you're still having trouble after trying these steps. Happy to help further!

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