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Question

Unable to receive registration email

  • August 3, 2026
  • 1 reply
  • 14 views
lic_admin

When registering for a Figma account, the email address [ email redacted by forum moderator to remove PII] does not receive the verification email. This is a common issue at our company—email addresses containing an underscore (“_”) often fail to receive emails during registration.


My work order has not been replied to for more than 72 hours, work order number: # 2042527. I would like to ask what the situation is and how to solve it

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • August 3, 2026

Hey ​@lic_admin, thanks for reaching out, and sorry for the wait on this one. 

I can see both your support request from Friday and the follow-up from today. I've linked them together and flagged this for our customer support team so you're not stuck waiting any longer. Someone from our team will follow up with you directly soon.

In the meantime, here's what's worth checking on your side, since these are the most common reasons a verification email doesn't arrive:

  1. Check your spam, junk, or quarantine folders for anything from an @figma.com address.
  2. Double check the email address was entered correctly during sign-up.
  3. Ask your IT team to confirm the figma.com domain isn't being blocked or filtered by your company's mail server. If your mail provider has specific rules around certain characters in addresses, that's worth having them check too, since it can vary by provider.
  4. Once that's confirmed, try the resend option on the sign-up screen to trigger a new verification email.

For more on how the sign-up and verification process works, you can check our Create a Figma account guide.

 

Thank you, 

Gayani 

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