Any one know how to response from the team submitted a ticket 10 days ago an received not type of response besides the automated email.
Solved
How do i get a response from support ?
Best answer by Celine_
Hey Nesi, Celine from the Community Support team at Figma here. Thank you for flagging this. I was able to see your support ticket and can confirm it's been assigned to the support team. I've also added a follow-up note internally and flagged it for additional visibility.
We're currently handling a higher-than-usual volume of support requests, so response times may be longer than normal. The team will follow up with you on your support case as soon as they can.Thank you for your patience! 🙏🏼
Update: Good news, the support agent has replied to your support case with the next recommendation steps for your request. Please check directly your inbox when you can (the one you used to submit your request) and continue the conversation directly there. I’ve gone ahead and close the topic here, as your request has been addressed. Thank you!
This topic has been closed for replies.
Hey Nesi, Celine from the Community Support team at Figma here. Thank you for flagging this. I was able to see your support ticket and can confirm it's been assigned to the support team. I've also added a follow-up note internally and flagged it for additional visibility.
We're currently handling a higher-than-usual volume of support requests, so response times may be longer than normal. The team will follow up with you on your support case as soon as they can.Thank you for your patience! 🙏🏼
Update: Good news, the support agent has replied to your support case with the next recommendation steps for your request. Please check directly your inbox when you can (the one you used to submit your request) and continue the conversation directly there. I’ve gone ahead and close the topic here, as your request has been addressed. Thank you!
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