At least 2 or 3 times per day, I will be going back and forth between applications and when coming back into Figma, the pinch-to-zoom on my track pad will not work. It works perfectly on every other application (even while it isn’t working on Figma). I haven’t been able to recreate the issue with a specific sequence of events. It seems to be haphazard.
Who else is experiencing this? Has anyone been able to recreate this issue? It’s not a trackpad or MacOS issue (since the pinch-to-zoom still works perfectly alongside when Figma isn’t responding to it).
Page 9 / 12
Still encountering this issue, but that you for flagging the disable/enable fix for the time being!
I’m experiencing this right now. Any known way of fixing it?
As one user above mentioned, closing the lid of my mac and re-opening it worked to re-enable the pinch-to-zoom functionality.
Hi all,
For macOS Ventura use the following AppleScript:
use framework "Foundation"
on run {input, parameters}
tell application "System Settings"
if it is running then
quit
delay 0.2
end if
end tell
current application's NSWorkspace's sharedWorkspace()'s openURL:(current application's NSURL's URLWithString:"x-apple.systempreferences:com.apple.preference.trackpad")
tell application "System Events"
tell its application process "System Settings"
tell window "Trackpad"
repeat until (exists tab group 1 of group 1 of group 2 of splitter group 1 of group 1)
delay 0.01
end repeat
tell group 1
tell splitter group 1
tell group 2
tell group 1
tell tab group 1
click radio button 2
end tell
tell scroll area 1
tell group 1
click checkbox "Zoom in or out"
click checkbox "Zoom in or out"
end tell
end tell
end tell
end tell
end tell
end tell
end tell
end tell
end tell
quit application "System Settings"
return input
end run
Pinch to zoom sometimes stops working randomly, not sure what causes it
Hi all — thank you for all of your reports about this issue. We know that this is disruptive when it happens, and we’ve been actively investigating all reports. We have received an uptick in reports recently, possibly related to new OS versions, and we wanted to send along the more details about the current status.
Our current understanding is that this can happen in a few cases:
Pinch to zoom events stop working across the entire Mac system. This means that pinch to zoom does not work for Figma or for other tabs and applications that are open.
The Figma tab is viewable on the screen, but it is not in focus. When this happens, you can scroll but not pan and zoom. Clicking on the tab to bring it into focus should fix the problem. This is a browser limitation where we do not receive the pinch to zoom mouse events when the tab is not in focus.
(have not been able to repro) Pinch to zoom events stop working just for Figma. This means that pinch to zoom still works for other tabs, but only Figma is not processing these events. While we have seen cases internally where pinch to zoom breaks for all apps, we have not been able to reproduce this case.
While the second issue is easily resolved (by bringing the tab into focus), the first issue usually requires some manual intervention (e.g. toggling settings in preferences, putting the machine to sleep). We have filed a bug with Apple (Feedback Assistant) and have been trying to gather information that will be useful to help them further diagnose this issue.
If you do encounter this issue, we would be interested to know:
What OS version you are on, and whether this happens for the Figma Desktop App or in a particular browser.
Whether pinch to zoom seems broken for all apps / other tabs or for just Figma (e.g. does pinch to zoom work when opening a new tab for www.google.com and zooming in and out)
What was the most recent action you did in Figma (e.g. did you paste a large frame)
One work-around that we’ve identified is putting your computer to sleep and then waking it up again.
Thanks for your help, and we will keep you all up to date with additional findings on our end.
Thank you so much for this.
Hi there ! This happens to me a lot lately, the pinch to zoom works on other tab or app but not for Figma. It happens in the desktop app and in Safari version. My most recent action was to open Figma and I’m on Mac OS Ventura 13.0.1 !
Thanks a lot 🙂
Hello! Thank you for your report!!
I totally understand if it is not convenient, but if you hit this again, would you be willing to take a screen recording of the pinch to zoom not working for Figma but working for a different window? I’d be curious to see things in action just to get a better view/understanding of things.
Thanks,
John
Hello everyone ! 👋
I also have the same problem for a good year, and even more since the update to Ventura 13.1. I have a 2019 16" MacBook Pro.
I only use the Figma app or Figma Beta.
The zoom problem occurs when I navigate between two tabs of the application or just after a frame modification.
I have exactly the same specs and OS, and the same issue as Zack here
Thank you all for the additional information. When the zoom problem happens in the desktop app, does pinch-to-zoom also appear to be broken in a regular browser tab? Or is it only the desktop app that seems broken? Also curious if you always have to take action before it starts working again? We had a recent internal report that said that things started working again without toggling preferences or sleeping. Thanks!
Hi John, I don’t have a pinch to zoom problem either on a browser tab or on a Miro for example. Only through the Figma app.
Indeed to fix this: either I wait a few minutes, or I deactivate and reactivate the pinch to zoom in the settings.
I have been dealing with this issue for a year. I do the turning of the computer and go to the trackpad settings and turn off and on the pinch to zoom (although this last option does not always work)
Answering your questions:
I currently have a MacBook Pro M1, 2020, with macOS Ventura 13.1 (and the pinch-zoom issues have been since early 2022 or end of 2021)
It is only broken when I am in Figma, I have tested it with Illustrator and other apps, and it works in the other apps but not Figma.
I have noticed that it is every time I switch from Figma to another program/tab outside of Figma. (And I do that a lot, and that’s why this issue is very annoying when being in a creative flow)
I will keep tracking if I notice any differences or if it happens in a different app.
Thank you for looking into the issue.
Hi! Thank you for your post. Just to clarify. This is for the Figma desktop app, and not for using Figma through the browser? Thanks for the info!
ah yes forgot to mention that, it is form the desktop app.
Same here…
Still annoying in 2023. I experience this in the app mainly, although I can’t rule out desktop. I’m in Ventura 13.1.
Still happening in 2023. Opening menu with 2-finger press, hiding Figma UI and showing Figma UI again works every time for me and I think it’s the fastest solution.
It looks like a macOS problem. When the zoom issue happens, the pinch-to-zoom feature in the browser is broken too. Putting the laptop to sleep is one of the solutions. Or you can use killall Dock command.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
Did anyone find a better fix for this? Mine is so disruptive.
I am the original author of that question on StackExchange and for some reason, at some point that script stopped working, so if anyone is in the same situation, this modified version did it for me. The first time you run it it asks you to grant multiple accessibility permissions, but after that, it seems to work fine.
on run {input, parameters}
tell application "System Preferences"
if it is running then
quit
delay 0.2
end if
end tell
tell application "System Preferences"
activate
set current pane to pane id "com.apple.preference.trackpad"
delay 1
tell application "System Events"
tell front window of application process "System Preferences"
repeat until (exists checkbox 2 of tab group 1)
delay 0.01
end repeat
click checkbox 2 of tab group 1
click checkbox 2 of tab group 1
end tell
end tell
end tell
-- quit application "System Preferences"
return input
end run
I’m the original poster of that question on Stack Exchange.
For some reason, at some point this script stopped working, so if anyone is in the same situation, this modified version did it for me. The first time you run it it asks you to grant multiple accessibility permissions, but after that, it seems to work fine.
Save it in Automator as a Quick Action that runs the AppleScript
Go to System Preferences and add the Quick Action to a Keyboard Shortcut
I have it setup to my F14 key. This should make it less cumbersome and disruptive.
on run {input, parameters}
tell application "System Preferences"
if it is running then
quit
delay 0.2
end if
end tell
tell application "System Preferences"
activate
set current pane to pane id "com.apple.preference.trackpad"
delay 1
tell application "System Events"
tell front window of application process "System Preferences"
repeat until (exists checkbox 2 of tab group 1)
delay 0.01
end repeat
click checkbox 2 of tab group 1
click checkbox 2 of tab group 1
end tell
end tell
end tell
-- quit application "System Preferences"
return input
end run
Still happens to me as well. It randomly just stopps working on my mouse pad.
