Pinch-to-zoom unreliable

This has happened to me on two machines from two different companies lmao rip

Add one vote. To me, it works but without normal sensitivity. I have to pinch in/out like 10 times. It makes me forget all the good features of Figma

Yet another report of this same bug. Turning pinch off-on in the settings fixed it, at least for now. But I’m sure it’ll come back. This has happened many times, and always with Figma. With other apps the pinch zoom still works even when it is broken in Figma.

Restarting Figma sometimes helps, sometimes not.

It would be nice if Figma/Adobe actually fixed this.

I also have this issue! When will they fix it!?!?!?!

Does Windows users have this bug on their laptop machines?

@Josh Any updates? This bug happens every day. It’s really frustrating that Figma is users like me.

This is a macOS bug and seems to appear in many different apps. There are discussions on this topic on Adobe forums, StackOverflow, and a few other places.

I found a solution that’s a little bit easier than going to system preferences and changing settings. It is to create a shortcut in the Shortcuts app and write the following Applescript. Then add that shortcut to the menu bar for quick access.

This doesn’t fix the bug but makes it less painful.

on run {input, parameters}
    tell application "System Preferences"
        if it is running then
            quit
            delay 0.2
        end if
    end tell
    tell application "System Preferences" to reveal pane id "com.apple.preference.trackpad"
    tell application "System Events"
        tell front window of application process "System Preferences"
            repeat until (exists checkbox 2 of tab group 1)
                delay 0.01
            end repeat
            click checkbox 2 of tab group 1
            click checkbox 2 of tab group 1
        end tell
    end tell
    quit application "System Preferences"
    return input
end run

Details: command line - How to restart "pinch-to-zoom" feature via terminal? - Ask Different

omg ❤️ it works!

Happens to me too…
PLEASE FIX 😥

Turning zoom on and off from system preferences doesn’t seem to work anymore in macOS Ventura. Clicking with two fingers doesn’t work either, but option clicking seems to have fixed it for me. CMD + +/- also seems like an interesting suggestion, but I didn’t get to try this yet.

Amazing idea for a ‘fix’!

It doesn’t seem to work in latest MacOS Ventura; presumably because the system preferences has changed so much.

Any idea how to fix this for Ventura? I’ve looked through the script but I have no idea to be honest.

@James_Lazar it’s a bit tricky if you haven’t used the Shortcuts app before. But try this out.

1. Copy the whole script. (It’s a simple on-off switch script, nothing malicious.)
2. Open Shortcuts app on Mac.
3. Create a new shortcut, then add a new action — screenshot
4. Select Apple script — screenshot
5. Paste the whole script exactly as above. Replace all the code that appears on the screen with the copied script.
6. Build it — screenshot
7. You might need to turn on some permissions for Siri in the accessibility tab Security&Privacy > Privacy > Accessibility.
8. Give it a name e.g. “Trackpad fix” and close the window. It should appear in All shortcuts window.
9. Add the shortcut to Menubar — screenshot
10. You can now access this from the menubar — screenshot

Hi,

Thank for you for such a detailed explanation, but it still doesn’t want to work.

I’m just getting “System Settings got an error: AppleEvent handler failed.”

What version of Macos are you on? I wonder if it’s because the system preferences has changed a lot with the latest update.

Thanks

I’m on Monterey 12.6.

You need to give both AEServer(Apple Events server) and siriactionsd(Siri) the permissions to control your computer.

Screenshot 1, Screenshot 2

Thanks so much!

I’ve enabled AEServer but I don’t have siriactionssd - I do have ‘Siri’ checked through but still have the same “System Settings got an error: AppleEvent handler failed.”

Screenshot here of my current settings.

Hi all. Recently bought a MacBook Air M1. Such a question, why does the approximation through the touchpad work every other time? A friend has the same situation. I will be glad if there is a solution to the problem

Please fix it :c
Every hour I should go to settings and turn off-on the zoom in-out to make it works again
It’s so disturbing

I’ve been dealing with this for years. A super easy fix.
Click Touch ID button to lock Mac, press ESC so the screen turns off, and click the Touch ID button to unlock the Mac and you are good to go!

This issue is happening SO often, can someone please fix this! None of the suggestions I’ve read so far help fix the issue. I have just have to wait and hope for the best. Very frustrating when I’m presenting to stakeholder and I can’t zoom in a file!

Using MBP M1 2020, and this is happening for like 4 months now. What I do is close the lid then open it again. Well, this method works for me since I do not have external display or anything.

Me too. I’m on a MacBook Air M2 with Ventura and this keeps happening to me too. The zoom with CMD + touchpad 2-finger up/down works for me as a temporary alternative.

I’ve tested this so that when it happens in Figma, I go to Safari and pinch to zoom still works there, so it appears to be application related.

Also happening daily multiple times 😮‍💨 thanks so much for the advice though on the cmd + two fingers up and down on trackpad - really helps!

I’ve been having this issue with T1/T2/Apple Silicon Macs since 2016 with Adobe apps. It’s never reliably replicable though. Outside of the design community, no one seem to care either. Older diving board trackpad Macs without TouchID don’t seem to be affected.

Hey, thanks for the tip. I believe this shortcut doesn’t work anymore with the latest macOS update (Ventura 13.0.1). If anyone knows how to update the code, I’d appreciate your help. Thanks 🙏

This really sucks 😦