Hi, I am experiencing for a few weeks now a problem when selecting various frames for export, I cannot change the file type it freezes, I have then to close the file open it again and again. Really annoying! Takes me ages to export. Help!
Solved
Export freeze
Best answer by Celine_
Hey Diana,
Thanks for bringing this to our attention, and really sorry to hear you're running into this! That does sound frustrating.
To help troubleshoot, could you try first the following steps:
- Check if the issue happens both in the desktop app and in the browser. Issues such as the one you describe are usually due to cache problems. Please try to clear your cache on the desktop app and/or in the browser.
- Make sure your Figma app/browser is up to date
- If the issue is happening in the browser, please try using a different browser (like Chrome, Safari, Firefox) in the meantime.
- As you are trying to export various frames in the same time, try to export fewer frames at a time to see if the freeze still occurs.
If the issue continues after these steps, please submit a bug report to our team directly here: Submit a bug report.
Include any details you’ve shared here, and if possible, it really helps if you include a screen recording, a copy of the affected file, and invite support-share@figma.com with "can edit" access so our technical team can take a closer look. Thank you!
Hey Diana,
Thanks for bringing this to our attention, and really sorry to hear you're running into this! That does sound frustrating.
To help troubleshoot, could you try first the following steps:
- Check if the issue happens both in the desktop app and in the browser. Issues such as the one you describe are usually due to cache problems. Please try to clear your cache on the desktop app and/or in the browser.
- Make sure your Figma app/browser is up to date
- If the issue is happening in the browser, please try using a different browser (like Chrome, Safari, Firefox) in the meantime.
- As you are trying to export various frames in the same time, try to export fewer frames at a time to see if the freeze still occurs.
If the issue continues after these steps, please submit a bug report to our team directly here: Submit a bug report.
Include any details you’ve shared here, and if possible, it really helps if you include a screen recording, a copy of the affected file, and invite support-share@figma.com with "can edit" access so our technical team can take a closer look. Thank you!
Hi Celine_D
I hope you are well.
Thanks for your help! At first, the web version was working perfectly but not the desktop. I followed the empty cache on desktop, and boom, resolved!
Thank you soooooo much for your help, you have saved my figma experience and sanity!
Have a lovely day!
Diana
1 person likes this
Hi Diana,
I’m happy to hear everything is working now! Glad clearing the cache did the trick and your Figma experience is back to normal. 😊
Thank you for the kind words, and have a great day!
1 person likes this
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