Pinch-to-zoom unreliable

Hey John – it’s happening for me right now, in the desktop app. I tried opening the browser Figma, and I am able to pinch-to-zoom.

If I then switch back to the desktop app, it still doesn’t work.

Thanks garethj for that data point!

Happened to me on and off for a while now. Quick fix is to close and re-open the file—annoying but works every time 🙂

@John_L how do we share this with you?

This still happens to me. Is there a defacto workaround other than toggling the zoom in and out option for your mac trackpad? I have deleted my Logitech Options app (for my mouse).

this happens to me so much and has been happening for so long that I now just zoom in/out by holding Command and scrolling up or down on the trackpad 😅

Hi, this happened to me today after updating to a new MacOS (Ventura 13.2.1). Is there any workaround or fix? This makes the Figma desktop app unusable for me.

Hi Matej,

Thanks for the report. Given the timing with the OS upgrade, it seems like this might be the OS/Apple issue that users have been reporting.

We’re still trying to reliably reproduce it ourselves and provide Apple more information. Unfortunately we have not been able to reproduce this issue ourselves so have been unable to make progress. Here are some other articles/sources that also discuss this issue:

Thanks,
John

Holy crap! It works! This comment should be pinned!!

This issue only happens to me in Figma and has never happened in any other app. The issue happens several times every hour for me in Figma and would definitely stop using Figma at my next company if this problem is not fixed soon.

Hey @Brett_von_Halle,

Sorry for the frustration! As mentioned above, we’ve already filed a bug with Apple, as others have reported having the same issue with other products.

That said, our team is proactively monitoring this thread. If you are able to reliably trigger the problem or have noticed patterns when the problem occurs, that would be helpful information for us!

Same here. Mac OS Ventura 13.2.1.
@Figma_Support we really need your help!

Pinch to zoom is not working after some Figma use.

If you re-enable the trackpad settings (System Preferences > Trackpad > Scroll & Zoom > “Zoom in and out) it is going to be fixed for a while then the same problem will happen again and again.

Mac users need a permanent solution. Please fix that issue!

Pinch to zoom is not working after some Figma use.

If you re-enable the trackpad settings (System Preferences > Trackpad > Scroll & Zoom > “Zoom in and out) it is going to be fixed for a while then the same problem will happen again and again.

Mac users need a permanent solution. Please fix that issue!

Mac M1 2020, Ventura 13.2

Super frustrating, only appends in Figma for me. Nothing on Ps nor Miro.

I found that reloading any tab will fix the problem for me, so anytime this happens I just reload one of the tabs that I’m not currently working on.

Just got a 2023 Macbook 16" M2 Max and this is still an issue.

This is actually a life saver thank you so much! I hated restarting the app so often because of this issue, and this worked like a charm!

When this happens, most likely pinch to zoom still works in other apps (e.g. try pinch to zoom in Safari). In these cases, just quit the Figma desktop app and start it again.

Both my work and personal MacBook (intel, Monterrey and Ventura) experience this problem for months now.

It happens multiple times a day. Starts and resolves itself randomly.
Disrupts the flow and is very frustrating.

I’m using macOS Accessibility screen zoom feature (Control key + swipe up/down). Few attempts with this gesture unblocks Figma’s pinch-to-zoom. Usually.

Same here, this is becoming frustrating.

Especially when switching back and forth with other open windows.

Please fix this soon 🙏

I’ve discovered that closing all other chromium (electron) processes makes the pinch gesture work again.

I indeed suspect it’s a problem with several Chromium tasks running simultaniously. @John_L for me the problem always occurs if I have Chrome & Figma App open OR Two Figma windows. Also happens if only Figma App is open. In all cases, the function only stops the zoom function for Figma, not in other apps. Restarting the app usually helps, but is also annoying. I guess some sort of cache is deleted after closing the app / restarting pinch on zoom?

Hope that could shed some light into this very annoying problem?

Oh good it’s not just me experiencing this, please sort this out soon Figma it’s very annoying

Same for me.