Report a Problem

We have a design which includes an Instance that has Variables applied to its width and height. We want to take the full design and scale it up by 1.8x using the K tool. However, the Instance will not scale-- it stays true to the Variable sizes applied to it. Is there a way to bulk break the connection to the Variables, or to override them, using the K tool? Right now, we have to find each and every layer which uses Variables and manually break them.(Interestingly, if we leave the Instance as plain pixels, set it to “scale, scale” and wrap it in a frame where the frame has the Variable assignments for the x and y, we can scale using the K tool).

I am trying to use Figma prototype to show a demo of our mobile app on a large format touchscreen monitor.  The monitor is 1920x1080 and set to portrait mode and I am using the desktop app on a Windows 11 machine.  The frame and prototypes are optimized to fit to the vertical monitor for a portrait-based mobile app.  Everything looks and works fine until I put it in full screen mode.  When this happens the entire Figma UI shifts offscreen to the right by a few hundred pixels.  So I cannot access view options and my prototype shifts to the right with dead space now on the left (no matter which of the view options I cycle through).  I can work around it by adding some deadspace buffer to the right on my frame which then shifts everything left, but this would be a pain to have to add this to all of my prototypes and manage two different versions.  I’ve also tried tweaking the settings on my monitor, but nothing seems to fix this issue.

I sent several requests for sales team to contact me several days ago and they never get back to me. I left both email and phone number. I am concern that A) I do not pick up calls from unregistered callers and I want to make sure that the Figma Sales be registered under the caller’s phone number B) I may be in a meeting if they finally call me. Is there a way to schedule a call so I can make sure I am available at the time of call?Is there a way to send an email to sales to get a short response before sales call?

The update now has a preview of the element in the layers, but I noticed that now I can't see which component is the parent and which is the child. Previously, the corresponding icon was visible in the layers, but now nothing is clear.

I was just trying out the new Figma Sites feature and I used a bunch of different fonts.When I tried to preview the site or publish it, every font is getting changed to default Arial font. None of my used fonts are getting loaded. Kindly fix this otherwise the whole Figma Sites feature will become useless.

although I’m importing the manifest and getting payment token by quering figma.payments?.getPluginPaymentTokenAsync() from the same account as the one I’m generating the figma access token in https://www.figma.com/developers/api#payments I’m getting the following error which doesn’t make sense.{  "error": true,  "status": 401,  "message": "You do not own the plugin you are querying",  "i18n": null}

When pasting large amounts of content into the AI chat window, the "Make" button overlaps with the scrollable content area, creating a poor user experience and potentially making content inaccessible.Current Behavior:User pastes extensive content into AI chat window "Make" button remains in a fixed position Button overlaps with chat content, obscuring text Scrolling becomes difficult or impossible in the overlapped areaExpected Behavior:The "Make" button should dynamically reposition itself to the bottom of the chat window, adjusting its placement based on the actual content length to ensure:No overlap with chat content Full content remains visible and scrollable Button remains easily accessible Clean, unobstructed user interfaceSuggested Solution:Implement dynamic button positioning that responds to content height, ensuring the "Make" button always appears at the bottom of the content area regardless of message length.This would improve usability when working with longer prompts or ex

Hey everyone,I've been experiencing a persistent bug with the Scale tool (K) that's significantly interrupting my workflow.Here's how it normally works and where the bug occurs: Expected Behavior (Working as intended): I press K to activate the Scale tool. I scale the object. I press Escape or Enter to apply the changes. The tool works perfectly. The Bug: I press K to activate the Scale tool. I scale the object. Instead of pressing Enter/Escape, I click anywhere else on the canvas to deselect the object or shift focus. (This is where I suspect the tool enters a 'limbo' state; the panel reverts to normal, but the scale tool isn't properly closed, even though this behavior worked fine previously.) When I then try to use the Scale tool (K) again on any object, the anchor point squares (the small boxes that control the scaling origin) turn grey, and the tool completely stops functioning. Clicking on anything doesn't re-enable it. Workaround: The only

I am the owner of the file. The file was originally stored in the team's project. It seems that it was moved to a personal project by a former employee (not sure), but the employee is no longer in the company. Although the file can still be opened and edited, it cannot be located and cannot be moved.We have tried all the accounts in the attached picture. We want to return the file to the correct location, but we cannot move it.  

Did anybody face library publishing issues in the last days too?Setup:Organisation planmultiple Figma teams central Figma libraries Team releated Libraries based on central libraryIssues:publishing a library inside of a Figma team (and explicitly not on the whole organisation) was partly published to the whole org files pulled and updated just parts of it automatically which caused havoc in files.I had in past the impression that publishing in teams only is kind of buggy. But this time is caused serious damage as a test version was released in a whole company and was pulled (in parts) automatically from design files (I don’t even know how this is possible lol)Does anybody had similiar experiences and found a way to prevent this?Branches are not a big hekp in this to be honest.

Hi, I have an issue with the “inter” font.On figma, Inter Regular (font-weight: 400) looks bolder on a desktop.If I apply the Inter Light (font-weight: 300) from google font on my desktop, then it corresponds to my Inter Regular on figma.Can you help me rename my font within figma so it’s easier for our devs to pick the right parameter?  Thanks!

Hi folks, I'm experiencing an issue that's been blocking my workflow for the past week.Here’s what’s happening: I’m trying to connect multiple libraries containing design tokens and components to a new, empty design file. When I open the Manage Libraries window and search for "OTUS" (the name of our design system), only one library appears in the search results — despite the fact that we have 25 libraries named using the convention “OTUS | Element → Buttons”, “OTUS | Element → Inputs”, etc. This used to work just a couple of weeks ago, and all libraries were searchable and available. I’ve tried: Unpublishing and republishing the libraries Renaming the libraries But none of that helped. Do you have any idea what might be causing this, or how I can restore visibility for all libraries?Thanks in advance for your help!

What is the best way to separate Outlook data such as calendar, contacts, and emails into individual PST files, so that each data type is stored in a separate PST for better organization and backup?”

I tried create design by js code in vscode editor, I determined the toekn and file id , then i runed it, the output is request blockedwhat is the wrong ?the Request ID: ZbE50ckR6zQ4u2DWDVVRHH8iEItkuH8PYA1CQFs1hOvDDZjBY7hijQ==   

Figma is automatically adding in the Apple UI Kit, even though this library is NOT attached to the original file I’m making a copy of.  ORIGINAL FILE DOESN’T HAVE THE LIBRARY COPY HAS THE LIBRARY ADDED It even adds it automatically to NEW files too? How can you stop this madness? There isn’t an option under the UI Kits to add/remove or stop this?

I've seen some posts about this problems but no good solutions that work for me, so I repost this from other user again. I just reused his topic and video, please help if anyone knows the solution for mac ios, I am working on this issue for some days as a new designer.

Не работает Figma и не можем зарегистрировать новый аккаунт, не знаю может интернет медленный, но Captha не загружается и когда вхожу в приложение Figma оно открывается и там чистое поле и сверху домик и всё, что делать подскажите пожалуйста.

After I created a website in Figma Make, I downloaded the code into a zip file. However, all of the images missed.I looked into the code and find the images are in the following format: “figma:asset/<id>.png";However, the assets folder is not in the downloaded zip.Where can I find the assets? Is there a possible solution?

Just this week I’m having issues copy/pasting prototype noodles. It only works sometimes, but most of time it copy/pastes the entire frame and ignores the prototype noodle completely. Please help.

We built our icon system using 2 sets of component groups. One group that we use for the source artwork, which includes 2 sizes and filled/unfilled variants. The second group is used to resize the icon. The source icons have their color set to our default color style for icons which is called ‘icon-primary.’ Most of the icons can have their color overridden by designers (often to icon-secondary) but recently, some of the icons just can’t have their color changed. It seems totally random. Most are fine. We’ve dug into this and there is no difference between layer naming, flattening, constraints, autolayout, etc. between icons that work and icons that don’t. When an icon is detached, it can be recolored. Help!

This might be a unique problem but worth the shot: Context:We use figma to create in-product marketing materials. We’ve set up templates to create full sets of materials with the same creative. It doesn’t really make sense to make a library, so we have a Template file with a full set of assets, and components we can easily update. The team then just copies the whole template set (master components and everything) and pastes it in the file they’re working on. As a side note: Yes, we’re exploring moving this process to Buzz but so far we find the features too limited (it’s not really component friendly for example, you have to update instances manually instead of allowing it to happen on the panel where you update everything else). Problem:Sometimes we have to paste the component multiple times in the same file (in new pages for a new promotion for example). Lately we’ve noticed that when we’ve already used one template and we paste a new copy, the nested text component (and sometimes so

Previously, it was possible to copy the image used in the Fill property of one frame and paste it into another frame’s Fill. However, this functionality seems broken or removed in recent updates.This was especially useful for quickly reusing image fills across components. Currently, I have to export and re-import images, which significantly slows down workflow.Please restore or support this functionality again.

Hi guys! We have an issue and we need your help 🙏🏻We have a file (File A) saved as a library, where we have built all our components. Most of these components contain nested components with their own properties.For example, our button component (in all its states) contains a nested component called Button size, where we have defined three sizes (S/M/L) and created properties to change the text value, remove icons, and swap them.Everything worked perfectly: we linked the library (File A) to File B, where we design our interfaces. The first time we inserted the buttons into File B, everything functioned correctly. From the right panel, we could modify all the button properties, including the nested Button size component.However, after updating the library (File A) by adding new components (without making any changes to the button component or Button size), we noticed that in File B, after accepting the library update, the buttons broke:The label disappeared entirely. In some cases, the

Figma Make is not working properly for my team. We are able to Prompt.  We are able to see code.    We are not able to see the prototype.   Can you help us troubleshoot?

Hi, I’m trying to change e-mail that I am using for my figma account to the one from which I am writing but even after following the steps several times I keep getting below error and I am stuck with the old e-mail. Any support anyone? :(