Why do I already verify but still not in Education plan?

Hi ​@Leo Le — welcome to Figma Forum, and thanks for bringing this up.

I checked on this, and saw that another designer mentioned running into a similar notification in a different thread. You might find the reply from Celine helpful: To edit this Education team file from verify that you're a student or educator.

For the most up-to-date details on Figma Education verification and how to proceed, take a look here: Updates to our Figma Education plan → Higher Education users.

Hope this helps point you in the right direction — and if you’re still running into trouble, please don’t hesitate to reach back out here.

I already verified, and it said I already redeem the education status, but my account hasn’t updated and I cannot edit my class’s files

Hey ​@Leo Le — thanks for letting me know. Is your account verified with a Higher Education, High School, or Bootcamp institution? For privacy and security, I’m not able to access account settings from our public forums. If you’re still seeing this error, please reach out directly to SheerID, or contact a team member at education@figma.com. They’ll be able to provide specific details and next steps.