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When publishing a library and updating file, components are not transferred correctly. Icons and settings are lost. This didn't happen before.

Hello everyone. I need some support. I have work on a very long project for weeks and tonight Figma Make stopped displaying the website with these on the screen; Healthcare infrastructure is loading...If you're seeing this message, the Figma Make build system is experiencing a CacheStorage error. This is a platform-level infrastructure issue, not a code problem.Troubleshooting Steps:Hard refresh your browser (Ctrl+Shift+R or Cmd+Shift+R) Clear browser cache completely via DevTools Try opening in an incognito/private window Wait 5-10 minutes for Figma's server cache to clear Contact Figma Make support if issue persists Do anyone know how i can fix this?

Hi, I’ve updated my seats and removed one of the collaborators with full seat, but the invoice that was issued today and covers Jan 22nd to Feb 22nd states two full seats. Could this invoice be corrected? Who should I contact not to renew the extra seat for the period staring today?

Hello!I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.Then it started showing Verification limit exceeded.So I contacted sheerID via mail, they responded with:We were unable to process your verification request. And Your ticket has now been permanently closed.I mail them again and again still got no solution.. If it's possible resetting the verification limit, please do it.Please provide the solution for this issue otherwise I won't be able to re verify student plan.I have also attached the image for better clarification. 

Hi,I’ve tried submitting multiple legitimate documents for the education verification process, but they keep failing to go through. I’m really puzzled about what’s going wrong with the SheerID integration (the third-party verifier).This exact same issue happened when I was verifying my student status for another application – it took some back-and-forth with their support to finally get it resolved. Unfortunately, that’s not happening here despite my efforts.SheerID/Figma support? Would love your help!Thanks in advance!Gaurabh

Hello, When trying to import my design from figma to wix I get the message “you reached the import limit on Figma”. I am happy to pay for the transfer but the issue is that the screen keeps refreshing and I can’t interact with the URL at all. I tried this on two seperate browsers but the issue happens in both of them (so I’m guessing it’s on your end). The system here won’t allow me to attach the screen recording that will explain this better. 

Pie Charts being displayed with just one color. How to solve this?

Random screenshots are visible on our live website published from Figma Make. We have tried multiple troubleshooting steps to remove them, but the problem still remains.  here the link to website : https://nipcfitnambi.figma.site/

Hello, My school deactivated my email account and now I cannot login to Figma anymore. The mails arent forwarded to my email adress. Could anyone guide me on how to change the email address associated with my Figma account so that I can regain access?

need to change my account email address. its not working. the link i get in my new email says "sorry your link has expired or is malformed."

I keep running into a blocker where I add a png or screen from a different figma file into a new design file, try to eye drop a color from that file, then see a system blocker saying I need special permission to do that even though i’m sampling from within the figma window. 

Support Request: Personal/Custom Images Display in Preview Mode But Not in Production DeploymentIssue SummaryI'm experiencing a critical issue where my personal custom images display perfectly in Figma Make's preview mode but fail to load when the exported code is deployed to my production server. This has been blocking my project for two days.Project ContextPlatform: React app built in Figma Make, deployed to Google Cloud VM Server Environment: Ubuntu VM with Nginx, serving built React app from web directory Build Process: npm run build then copying build files to web directorySpecific IssueI have personal/custom images (my own photos/graphics, not stock images) that are critical to my project design. These are NOT Unsplash images - these are my own image files that I imported into Figma Make.Current Behavior✅ In

⚠️ The width(0) and height(0) of chart should be greater than 0, please check the style of container, or the props width(100%) and height(100%), or add a minWidth(0) or minHeight(undefined) or use aspect(undefined) to control the height and width.In Figma Make Preview (Web Builder Preview), there is an issue that a LineChart graph in ResponsiveContainer doesn’t appear with the issue above. However, the LineChart appears well and normally in mobile & desktop environments (from url) after I have published my project. How can I deal with this issue? I double checked my code of course.

My components with "while hovering" and "while pressing" variants (and interactions) are reverting back to the default values and icons when I'm interacting with them. I've tried viewing the prototypes within the Figma desktop app, as well as on Firefox, and on either cases this issue persists.Weirdly though, this only happens if I'm logged into Figma. If I view the same prototype in Private/Incognito browser window, this issue doesn't occur.Figma Version: Figma Desktop App version 125.11.6Operating System: MacOS Tahoe 26.1Preview: 

Team,I am writing to report a high-priority issue regarding component property inheritance that is currently breaking multiple production design systems and mockups across our organization.The Issue: Boolean properties (specifically visibility toggles for icons/elements) that were previously set to "False" in child instances have spontaneously reverted to "True" across thousands of instances. Even after manually fixing the errors, the bug re-appears after DS instance update. Technical Observations:Scope:This is affecting instances across multiple files linked to a central library, despite no changes being made to the main components. Impact:All our flows are currently visually broken. This issue is costing us thousands of dollars in lost hours.Request:Please investigate if there was a recent deployment affecting the property override

Figma is not working smoothly during basic interactions.Issues I am facing:- Copying text via keyboard causes jerky behavior; text selection jumps.- While prototyping, objects move unexpectedly.- Dragging frames often duplicates them instead of moving.- I frequently have to use Ctrl+X and paste as a workaround.This happens consistently and affects productivity.I have tried restarting and basic troubleshooting.Platform: WindowsApp: (Figma Desktop App / Browser—mention which one)File size: (large / medium) 

Any time I click outside of the library panel, the window closes. It’s extremely annoying! This is only happening in the latest Figma update. Other teams I’m in that haven’t received the update yet don’t have this problem.

Hello Figma Support,I am transitioning from a Bootcamp student to a University student (Chittagong Independent University, Spring 2026).I previously held the Education plan for the Google UX Certificate on an old account. I have now created this new account to continue my studies for my 4-year University degree.The Issue: I am trying to apply for the Education plan on this new account, but the SheerID auto-verification is failing. I have my Official University Admission & Billing documents ready to prove my status.Could a support specialist please contact me or help me verify this new account manually?Thank you!

There is a rather frustrating thing happening with nested instances and makes the use of components rather useless.When I apply values to a component instance which uses a nested instance of another component (see image to understand matrioska structure), and I change variant (in the example provided I change the item-block size inside list-item) the value in the final instance resets even if the name of the layers and the structure are the same.So Imagine now the final instance (card-with-content instance) used across multiple UIs and I decide to change the variant, I have to edit the overridden labels and icons everywhere because they will be reset. Image 1 - Overridden value in last instance 

I don”t know what to do, I have a paid account and the figma app is not loading… a couple of days I updated my laptop but it was working ok, please help me I have work to do….   

 Hello, I've lost several files I've worked on for a long time.It's also important for my executive manager to see them, along with the execution timeline. I hope to recover them soon.

Hello,I have been using Figma with my Apple ID email. However, I recently changed my Apple ID to a new email address and no longer have access to the inbox of my previous email address.Currently, when I attempt to log in, Figma sends a verification code to the old email, so I am unable to complete the login process.Please let me know if any identity verification steps are required. I will take immediate action to provide whatever is needed.Thank you.

Hi Figma team,I am posting here because I have not received a response to my support ticket (#1691072) for 3 days after my escalation request.Summary of Issue:December 14, 2025: I subscribed to Professional Dev Seat (Annual) and paid $154.08 USD (Invoice V2PPET0U-0001) December 19, 2025: My seat was upgraded to Full Seat without my knowledge or consent January 14, 2026: I was charged an additional $50.65 USD (Invoice V2PPET0U-0003) Critical Issue: The receipt shows my plan changed from Annual to Monthly — I never authorized this changeWhat I requested:Downgrade back to Dev Seat Keep my original subscription period unchanged I am even willing to forgo the $50.65 refundFigma's response: