Report a Problem

Hi support, I’m Seyoung Yoon and my email address is (redacted by the moderator due to PII)I accidentally paid for an annual subscription just right now, and I’d like to get a refund. It will be a great help for me because I no longer use figma and I didn’t use it after I kept my subscription. my billing info is  Invoice ID:in_1TWsRTIvcqWR3dFDSODKLomITeam: 슬's teamStart: May 13, 2026End: May 13, 2027Total: $211.20 USDi just forgot cancelling the subscription and I hope i can fix this problem with supportive figma help center.  Best regards Seyoung 

Bonjour,Je rencontre un problème avec l'intégration d'un prototype Figma via iframe sur mon site web.J'ai suivi les étapes officielles : mon prototype est bien configuré en accès public ("Anyone with the link — can view"), et j'utilise le code généré via "Get embed code" depuis Figma.Malgré cela, l'iframe affiche systématiquement une erreur HTTP/1.1 500 Internal Server Error.J'ai testé les deux formats d'URL :• https://embed.figma.com/proto/... (généré automatiquement par Figma)• https://www.figma.com/embed?embed_host=share&url=... (format alternatif)Les deux retournent la même erreur 500.Pourriez-vous m'indiquer comment résoudre ce problème ? Est-ce une restriction liée à mon plan actuel, ou y a-t-il une configuration spécifique à effectuer pour que l'embed fonctionne correctement ?Merci d'avance pour votre aide.

I'm having a pretty serious issue with the mouse enter function in figma prototyping. It basically triggers over and over again instead of just once, creating a flicker. This is across ALL our prototypes (catastrophic for our workflow). It seems like it happens on transition from mouse enter to after delay.

Dear Figma Support Team,I am writing to follow up on my previous inquiry sent a week ago(#1888539) regarding Invoice #BZESWDME-0002, to which I have not yet received a response.I am requesting a full refund for the overcharged amount and an adjustment to my billing based on the following issues: Duplicate Billing for Professional Seats: Both my colleague and I had already purchased individual "Full Seats (Professional)" before collaborating. When we shared a team project to check each other's work, Figma retroactively charged for my colleague’s seat as a team member. There was no clear notification that adding an existing Professional user to a team would trigger additional retroactive charges. Unintended Seat Upgrade: I originally purchased a "Dev Seat," but it was upgraded to a "Full Seat" and billed accordingly without my explicit consent. While the previou

Hi Figma Team,I just wanted to check in regarding the review status of my plugin, [PLUGIN_NAME].It has been in review for a bit more than two weeks now, so I was wondering if there might be any updates available. I completely understand that the team may be handling a large number of submissions, and I really appreciate all the effort that goes into the review process.If possible, I would be very grateful for any update on the current status of the review, or if there’s anything I should adjust or provide from my side.Thanks again for your help and support!

I have created the prototypes to show the storyboard in the website hero. So I used click as the interaction between the storyboard so people can go through the storyboard in the preview mode.It worked for a long time. And all of the sudden the prototype is broken, the images keep going back and forth between image 2 and 3 when I click it. Can someone help me to take a look?  

👋🏻 Hi guys, I’ve run into what seems like a bug while working with the new slots feature in Figma components, and I’m curious if anyone else has experienced this.I’m currently implementing slots in my components and really like the concept so far. However, I’m facing an issue that makes the feature unreliable for my use case.The issue:Sometimes (not consistently), when I place a component with a hover interaction into a slot and preview the frame, the hover states inside that slot don’t trigger at all. Possible pattern I noticed:The issue seems more likely when using multiple slots within a single component For example, in a navigation bar with dynamic content on both the left and right sides (two separate slots), the hover states in the second slot often don’t work in previewAdditional observation:If I place placeholder elements (with hover states) inside the slo

I’m unable to update the website.I keep getting the following message: “Couldn’t connect, check your internet and try again” ID: 84dc6c2b-8085-4460-8c84-dcc890f1c96c

Hey team, Every time I switch between files, I can see autolayout frames that are used as titles for my screens keep resizing to hug the text? The frame is set to a fixed width, with the text property set to fill. Not sure why this happens, but as soon as I click into the text itself, the frame resizes back to how I’d expect it?

Hello, I’m using Figma desktop and browser. I made a design I liked in Make, than proceeded to click on the “copy design” icon. And when I paste it in a file, a lot of elements are missing (text, graphics...) Tried emptying cache, checking network, closing/opening the file then setting a size (1440*1024px for example) then copying it, copying in a mobile view, copying after dcrolling all the way down the page. the make version The copied versionI already checked the guide. I happens every time I want to copy this des

I bought a ticket for Config 2026, but the invoice I received by email came completely blankMy company needs that invoice for their accounting records, but your AI support couldn’t resolve it, and my emails keep bouncing back

Hi, I had a figma subscription which expired on the 8th of May. I now only have the free account because I don't need a paid account at this time. I can't seem to access my old admin settings to find my last invoice which I need for a reimbursement. Can you help with this?

Hi, whenever I use numbers in the code block in figma slides they are always written in superscript.Any tips? It does this with all the coding languages for the code block.  

I’m having issues trying to purchase 1 additional ticket for Config. I already purchased 2 tickets (1 for me and 1 for a team member) but now a new team member is joining in June and I’m looking to purchase a ticket for them.The issue is that there seems to be no way to purchase an additional ticket when I’ve already purchased group tickets. Every time I log in, I get redirected and am not able to enter the purchase flow. Ideally, there would be a way for me to purchase a ticket so that I can add it under the same company.  Please urgently suggest best course of action as I know that May 22nd is the last day for refunds and I am not sure if I’m able to refund and repurchase as a group of 3 config tickets (instead of 2).

Hello Figma Support,My account/team appears to be restricted. When I try to share a project, I see the message:“Figma has restricted you from sharing this project. Please contact [Redacted by moderator - 2026-05-10] for help.”Account/team: [Redacted by moderator - 2026-05-10]Email: [Redacted by moderator - 2026-05-10]I also have issues with Figma Make: Prompts fail with “Something went wrong. Please try again.” Live Preview fails with “Live preview failed.” The same issue happens in team projects and in Drafts. Error IDs: B4518E4F-C330-4894-8999-B6F5accc6543 b2d1174e-a395-4ed3-8eb8-5fbc68f26596 9669bc34-37c2-44db-b7ac-8cb641391c1a 98fd5959-66f7-4e9c-bb0b-e1a9b6a54f13 d63c8d5f-2d96-49f9-86ce-1cb072883ece Could you please check whether there is a restricti

Hello, I just cancelled my business subscription that I signed up for on April 14th.I paid €6 for the month, and I don't want to continue using this subscription next month.However, after cancelling my subscription in the settings, I see that I still owe €34.33 starting tomorrow, which I don't understand since I cancelled everything.I didn't assign Full seats to anyone and I switched to View plan: why do I owe this amount next month? Please explain this to me.  

Hello Figma Team,I accidentally got two full seats when I actually just wanted to invite two classmates to the file for a group project where we don’t use any of the full subscription features. I’ve cancelled it now as I found out but I’m getting billed 103,26 euros. I would really appreciate if an exception can be made in this case or at least a lower rate/subscription (collab) can be billed which actually mates the features that’ve been used by them.I thank you for your time in advance 

I am a student currently enrolled in the Figma Education plan. Due to an intensive univeristy exam project with an upcoming deadline on January 23rd , I think I have exhausted  AI credits sooner than expected.Since the AI features are essential for the specific workflow required by my UX UI course, I am kindly asking if it would be possible to grant an exceptional, one-time reset of my AI credit balance for the current month, or if there’s any way to add them.This would be a huge help in allowing me to complete my academic requirements on time. Thank you for your time and support.Best regards,Riccardo Gasparello

I have configured my .npmrc file as directed on the admin/resources/npm-registry page.  When I run npm publish, I receive the following error in the terminal: npm notice Publishing to https://registry.figma.com/npm/***/registry/ with tag latest and default accessnpm error code E403npm error 403 403 Forbidden - PUT https://registry.figma.com/npm/***/registry/@make-kits%2fak4acomponents-testnpm error 403 In most cases, you or one of your dependencies are requestingnpm error 403 a package version that is forbidden by your security policy, ornpm error 403 on a server you do not have access to.The configuration instructions didn’t include any information about setting up a PAT, or configuring a token of any kind, they just gave me text to copy/paste into my .npmrc file.  Is there additional config I need to do, or so

I’m having an issue with Figma where every time I submit a prompt using the AI/chat feature, the request fails and a red error banner appears saying:“Couldn’t connect, check your internet and try again.”My internet connection is working normally, and this issue happens consistently despite: trying both the desktop app and browser version switching Wi-Fi networks using a mobile hotspot restarting Figma/browser The prompt does not generate a response and immediately returns the connection error. Other internet services work fine, so the issue seems specific to Figma’s AI/request system rather than my actual connection.Has anyone found a fix for this or knows what causes it?

I have an education plan that is supposed to be free, but I keep getting charges on my card!! There is no cancel button, and I already sent an email to the helpdesk, but they won’t respond. Please, how do I stop this!? 

I’ve forgot to cancel my subscription yesterday and tried to contact the support to do so and get a refund, but no one is awnsering any of my emails.

I am an admin of a team, Figma won’t let me import a file into a project in the team (I’m owner) and it won’t let me move the file from the draft

 我的Figma坏了，每次让他生成一个图片，他就这样。然后也不生成图片。My Figma is broken. Every time I ask it to generate an image, it does this.It doesn't generate images either. It also consumed my credits.

Hi team, Students are using figma in their design class and usig school email unable to upload videos. Pleas advise. ThanksNiaa