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[image redacted by moderator to remove personal information]구독을 취소했고 Figma 결제 상태에도 그렇게 표시되지만, 결제는 오늘(8월 30일)에 완료되었습니다. 취소하고 싶습니다.[image redacted by moderator to remove personal information]  

I try to use Figma Create as a test to see if I am going to get a license however it seems something is wrong. Every time I get: Something went wrong. Try again.{    "cortex_error": {        "type": "unauthorized",        "data": {            "message": "User request is blocked"        }    },    "request_uuid": "6cb95faa-f775-4ac0-8d47-6cb26369ecb4"}

This is a continuation of #55837, not a new bug. Posting separately because replies to that thread are erroring out. Jaycee Lewis confirmed the behaviour there on 9 July 2026 and escalated it to the MCP team. It still reproduces on 31 August 2026, seven weeks later, and I have one piece of new information: it is not FigJam-specific. The original report was on a FigJam board. Everything below is a Figma design file.Environment: Figma MCP server via Claude, Pro plan, Full seat. Design file (/design/). Reproduced on both a large existing production file and a brand-new empty file created via create_new_file.The failureAny use_figma script that mutates the file and then reports its result by throwing has the mutation rolled back. The call returns a real node ID and no error indicating a rollback, so it reads as a successful write. The node is gone by the next call.Minimal A/B — the only variable is how the script returns dataA — report the node ID via throw:const page = figma.currentPage;c

My account got hacked and I got kicked out - they changed the email address.I tried recovering it through support, but now they’re not answering me and hasn’t answered for months. I don’t think that they believe that is was my account, but I have sent so much documentation that they never responded to… I really need help as a lot of my work and also personal information is in files on that account. I’m really worried right now.I’ve created a new Figma account, using the same, original email address from the stolen account… I still have access to the email and I’ve written support from said email… But it doesn’t seem to matter. English is not my first language, so sorry if I’ve written this a bit messy...Please help… I’m getting desperate.. Kind regards Nadja

I just made a research website through Figma Make. Overall I’m happy with it but I am experiencing an issue with one of the right side panels where the panel is behind the navigation and I cannot close the panel.No big deal so I went in to edit the padding as a quick fix because I ran out of credits and just need it to work.I figured it out and it works in the Figma Make perfectly.However I then go to publish this change, it loads, says its complete but the change is not reflected on the actual site. I’ve tried clicking apply in the left chat area after making a change which just makes it sparkle? I’ve changed browsers, I’ve disconnected my VPN, I’ve tried multiple other changes to achieve the same end result. Nothing is working. No changes are being published. Am I missing something?

My library is set correctly, sometimes my updates come through just fine but, sometimes, even though I can see the updates in the Design System when I go to apply the changes and I review the two windows next to each other for the current view and the updated view these are inverted so when I click on update all it reverts everything to the old view everywhere creating a headache of clean up. I noticed that if I quit the application then it refreshes the data and the updates come through correctly. Is this happening to other users? Is it something that is being considered to be fixed? What can I do to fix it on my end besides having to quit the application for every update I make? Please help, thanks.

When applying text styles that have associated variables attached the values presented do not respect the applied mode. For instance I have a title that has a mode for Mobile (20px), and a mode for TV (40px), when i open up the style, the default mode (in this case mobile) is displayed instead of the TV mode size. I have also observed this within grid layouts when applied it shows the default mode (26 columns). When in reality it is actually 24 columns, if you then detach the style it shows the correct number. And when detached you can see it shows the correct value Seems this was a major oversight, as it makes applying size variables pretty time consuming, as I have to check if I’ve chosen the correct size by clicking and opening up the variable list. In short it seems to default to the first default mode, instead of respecting the chosen mode. It also only seems to affect styles. Anyone else found this to be an issue?

I downloaded figma recently and tried to access educational plan. I verified myself and app sent me a confirmation that everything completed. But when i try to create a team using educational plan, there aren't any options for that, and when I'm clicking “professional” there also only information about payment. Please help me 😭

Hello Figma Support,My Figma subscription was automatically renewed, and I would like to request a refund for this payment.I have not used any resources or tokens since the renewal, and I have not used the renewed subscription at all.Please review my request and process the refund if possible.

Dear Figma Support Team,I am experiencing a persistent issue with the Figma AI Agent that has continued for the past 3 days.Every time I attempt to use the Figma AI Agent, the request immediately fails with:“Something went wrong. Try again.”The Agent also provides an srid_... request ID.I have received multiple request IDs, including:srid_CC2ZW0XB19EYTY8YVGQQMH7V0A srid_300WXTXSYR4Q8TSV4WBFERYMVI have extensively tested the issue and it is not limited to one browser, account, or file.I have tried:Safari Private Browsing Normal Safari Google Chrome Brave Figma Desktop for macOS Multiple separate Figma accounts Refreshing/restarting Figma Waiting several days and trying again Very simple Agent prompts A completely new/blank Figma design file My existing .fig project fileThe same error continues to occur across these different environments and accounts.Because the Agent also fails when tested on a blank Figma file with a simple request, I don’t believe this is related to my particular des

안녕하세요, Figma 지원팀.최근 결제된 **8월 구독료($22.00)**에 대해 환불을 요청드리고자 합니다.저는 7월 동안만 일시적으로 Figma를 사용할 계획이었으며, 해당 기간의 결제는 모두 정상적으로 이용한 비용이기 때문에 이의가 없습니다.7월: $22.00하지만 8월에는 Figma를 사용할 계획이 없었고, 실제로 결제 이후 서비스를 전혀 이용하지 않았음에도 $22.00가 자동 결제되었습니다.또한 구독을 해지하려고 했지만, 구독 취소 메뉴를 찾는 과정이 매우 어렵고 직관적이지 않아 해지를 제때 하지 못했습니다. 예상하지 못한 자동 결제로 적지 않은 금액이 청구되어 당황스러웠습니다.저는 이미  7월 사용에 대한 비용은 모두 정상적으로 지불했으며, 8월 결제분은 전혀 사용하지 않은 상태입니다.따라서 이번 한 번만 예외적으로 8월 구독료($22.00)에 대한 환불을 검토해 주시면 정말 감사하겠습니다.현재는 동일한 상황이 발생하지 않도록 구독도 취소한 상태입니다.바쁘시겠지만 긍정적으로 검토해 주시면 진심으로 감사드리겠습니다.

When I open a comment in a design, then click the three dots and “Copy link” I would expect that when someone clicks that link, he’s not only taken to the corresponding place in the design but also the comment where I created the link from will show. So I see 2 options here:  disable “copy link” function in the comment section if it is not opening the comment but only points to the underlying design - just allow “Copy link” on the design itself. (Better option) The link should contain information about the comment itself and open the comment from which the link was generated. Otherwise, especially when multiple comments are on the screen, no one will know what was referenced here.

I found a super weird and wrong German translation in the Figma UI, which left me confused for 10minutes until I figured out what it actually means:Create a protype interaction to an element of your choice Choose action: open overlay (GER: “Overlay öffnen”) Choose position: manual (GER: “Handbuch”)The German word “Handbuch” means “user manual” in English. In this case, the correct translation in German would be “manuell” or “manuell eingeben”. A user manual has nothing to do with positioning an overlay.   The second wrong translation I found is also in the Prototype ModeClick on Prototype Select an element in the right section, select “Fixed” as scrolling behaviour the wrong German translation here is “Behoben”, which actually means “repaired”. the correct German word would be “fixiert”  

I submitted a ticket with a Figma make issue on Aug 26th. I still have not received a response. The chat is useless as it just keeps telling me the hours for operation. Can any one shed light on the best way to get in touch with Figma support?! This is horrible. 

Estou com problemas no chat bot, enviei uma ordem para ele fazer uma função no meu projeto e ele nao concluiu por completo travou e ele terminou metade so, meus tokens acabaram preciso ajustar isso ele me enviou um codigo ID de Suporte: srid_MEQBW41MX7WRD3ZXQ0085BB2J.// preciso de um retorno me envie por email,  [Email removed to protect PII]

Hello ! I’ve been working hard to create a skill thad teach agents to work with some of the most importants UI guidelines at my company.I’ve zipped it as a .skill file as it’s usually done to share and install skills.Figma seems to not accept this format. Any way to fix that ? 

Since Friday 16th of July the way I copy paste interactions is not working anymore. I normally would left-click on my noodle and press Ctrl+C and paste it into another object with Ctrl+V. The behavior is erratic, but mostly the whole object gets pasted onto the Frame instead of the interaction. I have already cleared Desktop Cache tried it in new files tried with other accounts tried on another PCIt’s really annoying for complex prototypes with lots of if/else interactions. 

I would like to know whether it is legal for me , as a person living in Russia to use Figma while paying for the premium features from abroad ( a relative pays for it), and i continue using it in Russia?Also i would like to ask you about the lawfulness of selling content i create in Figma in Russia, and whether this has any rules or restrictions.It would be nice if i get an answer from a person working for Figma's support team .Thank you.

환불 요청 드립니다. 

Hi, I’m on the Education plan, and Figma shows ‘Out of AI credits’ even though I have not used any AI features. I can’t even see my AI credits balance. Please help me check why AI credits appear unavailable on my account.

Hello, I want to pay for my bills and i already cancel my subscription, but when i look up again theres no billing section and i wonder how am i going to pay for the bill?

I’m on the School Projects Education team and SheerID says I’m already verified. When I try to use Figma Make, I get a prompt saying I will be upgraded to a Full seat to use it. (I already clicked continue) I do not want to accept any change that could create seat-related charges. I need help understanding why Figma Make is not available through my current Education access and what my options are.

Hi,Over de last few weeks our team is experiencing more and more inconvenient and work impeding bugs in Figma. Over the last few days we’ve been struggling to find workarounds for instances for which the ‘Variants could not be loaded’. It’s really awkward and unreliable if we design something and random things cause the designs to change. To name some that really affect our collaboration with other teams:Instances of components sometimes appear empty (this seems to be related to slots?). Changing properties for components with slots no longer work if the content within the slots was edited. Placement of layers seems ‘off’, until the layer is selected and automatically restores its placement. Instances of components that are inserted (Shift + i) are completely empty and void of layers. Copying main components from our spec files to our UI kit causes the variants to become duplicated within resulting in twice the number of variants and causing conflicts. (I’ve raised a support ticket for

Hi,I’m using Figma Make and I keep getting this error:“Failed to download code files. Check errors and try again.”The preview is generated successfully, but when I click Download code, it fails.Has anyone encountered this issue before?What are the common causes and how can I fix it? 

Hello Figma Support Team,I am contacting you regarding an unexpected $8.98 charge on my account.I accidentally accepted a Full Seat invitation for my second account. As soon as I noticed this, I changed the account back to the Free plan. However, I received an invoice for $8.98 this month.I have not used the second account with the Full Seat, and the upgrade was completely accidental. Since I immediately changed the account back to the Free plan, I would appreciate it if you could review this charge and let me know if a refund or removal of the charge is possible.Thank you for your help and support.Best regards,Pongsakorn