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환불요청합니다.2월 26일에 5달러 결제되었는데 갑자기 15달러 청구가 되었어요.저는 구독을 취소했기 때문에 금액이 결제가 되면 안됩니다.팀에 인원을 추가하려 했지만, 추가금액이 발생한다고하여 혼자서 프로젝트를 해야했습니다.환불해주세요

I submitted my subscription application a long time ago, but I haven't received a response yet. I would appreciate your assistance in completing this process. Thank you very much.

Hi, I accidentally added a full seat and removed it immediately. The billing adjustment is showing $271.74Could you please review and remove this charge?

Hello,I'm experiencing a rendering issue with screenshots in Figma that appeared recently without any changes to my settings.Problem: When I place screenshots in my Figma file, they display with unwanted colored boxes overlaid on them in the editor view. However, these boxes do not appear when I preview the file on Mac or in any other view mode.Environment:Figma Desktop App on Mac Issue started recently (no intentional setting changes made)What I've tried:Reloading the file Restarting Figma Changing color profiles—the colored boxes persist regardless of profile settingsAttachments:Screenshot showing the problem (colored boxes visible) Screenshot showing the expected result (without colored boxes)I've attached two screenshots for reference—one showing the issue and one showing how it sho

I used my limit of AI credits and bought more. My Account is selected to use paid credits. Even though it shows me accessable credits for this month, i am still locked as having used all my credits till the 29th of march. How can i update the checker on the lock, so that i can use my credits?   

Tengo una cuenta de Figma Profesional, mensual 20 USD por mi puesto Full, y quiero recargar 2500 créditos (60 usd) porque en cuanto se inició el conteo del límite quedé sin créditos, no se inició con los 3000 del plan por el uso anterior que había tenido.Al recargar, tengo un recargo por Actualizaciones de créditos de IA de 30.97 por un prorrateo que no logro entender. De ser así prefiero dar de baja esa renovación esperar. Esto no es claro al momento de comprar. Por favor, ¿podrían ayudarme?

After resizing an image, I’ve noticed that it will often forget that I’ve marked the fill setting to ‘Fill’ but will instead revoke to the ‘crop’ setting meaning the images appear squashed. Does anyone have a solution for this? Thanks! 

Hi,I am writing to request your tax residence certificate for the year 2026 (Form 6166) and the Form 21-RFI (attached), duly completed and signed.These documents are very important, as they are a requirement of the Portuguese tax authorities.Would you be able to assist us with providing these documents?Thank you very much in advance.Kind regards,Sara Vidal

I'm trying to publish a widget (not a plugin). My manifest includes widgetApi and containsWidget: true as required for widgets. When I try to  publish via Plugins → Development → Publish, I get:                                   ▎ "Unable to create Plugin version: A plugin version cannot have 'containsWidget' set."                              ▎ It seems the publish flow is treating my widget as a plugin. . How do I get this to publish as a widget?                                                              

Subject: Text Rendering Issue in Figma Design ModeHi Figma Team,I’m experiencing an issue while working in Design Mode where text occasionally becomes distorted or corrupted. The characters appear broken, overlapping, or unreadable, even though the text layer itself has not been modified.Issue Details: The problem occurs randomly while designing. Text appears visually glitched (distorted glyphs / overlapping characters). The issue is visible on the canvas but may not reflect actual text content. It affects readability and design accuracy. Steps to Reproduce (approximate): Open a design file in Figma (Design Mode). Add or edit text layers. After some time or interaction (zooming, editing, or switching frames), the text becomes visually corrupted.

I am working on a Figma Slides presentation, worked on at all yesterday it auto saved absolutely fine.I've worked on it today from nine till 2:30pm. I had to restart my computer and after restarting the latest auto save is at 9:30am this morning so I've lost 5 hours worth of work. Is there anyway to recover this? The version history has a gap from 9:30 till after a restarted my computer, noting else in drafts.

the latest version on desktop ,  the auto layout is missing,  chrome broswer is correct.win11 pro  

This seems like a bug or regression, and it messed up with my prototype. For testing, I made a very simple interactive component with only 2 states: default selected  Inside the component, the interaction is: Default: On click -> Change to selected Selected: On click -> Change to default  Then I placed an instance on a frame and added: On click -> Open overlay  Figma shows the warning:This interaction will not be triggered as interactions on instances are triggered before inherited internal interactions. 

I used Figma Draw to create some files, last opened on 2024-10-28, and I logged in yesterday after last login was at end of October.I can’t see any files in my account, nor in Thrash section. In case it was a soft-delete triggered by system, could you restore the file. I am not sure what was the file name, I think it should be “blodsharg”. And here is the Invite link to the file that no longer works: 

Update: I got it back. It was a browser caching issue and as soon as I posted this I solved it. Woof. I was working in this file 6 hours ago and the version history shows an autosave then. I came back just now to make some changes and the entire draft is blank and so are all of the versions. I’ve worked in this file over the last three days and the list says that there are 14 autosave versions, but all of them are empty. This is a student project that is due on Monday and I have lost everything. I used the chat bot and tried everything it suggested (restoring to a previous version, restoring from the file manager, opening the file in thumbnail mode, checked the trash, etc.) and nothing has worked. Help please! I’m using the browser version in Firefox and I’m on a Mac, if that is helpful. The file lives in a project that only I have access to, so it is not possible that someone else moved it. 

Hello, I’d like some clarification regarding how AI credits are handled for team members within a professional license team with Full seats. A team leader purchases a professional license and a Full seat for a team member. If the team member has a starter account, do they only have access to the starter account AI credits, or do they get the full 3,000 credits per month since they have a full seat in the team?

I’m running into an issue while trying to purchase additional tickets.I already bought one ticket for Figma Config successfully, but when I try to purchase another, I’m automatically redirected to the Success page without going through the actual checkout flow. This happens consistently, even when I try from incognito mode and a different browser.Is there a limit on the number of tickets per account, or could this be some kind of caching/session issue? Also, is there a workaround so I can complete the purchase (e.g. using a different account or resetting something on my side)?Any help would be appreciated, as I need to resolve this soon.

Hola buenas como estan!? Disculpe las molestias pero les escribo porque no me aparecen las herramientas de trabajo por decirlo asi solo puedo comentar no puedo editar ni nada  del documento y no me aparece nada como para trabajar en un lienzo nuevo me explico  que devo de hacer o como devo de hacer !? Gracias y disculpen las molestias todo esto es desde la app que no me aparece para trabajar  por eso les escribo 

HyyI am not able to use figma make live intraction, it saying- live preview loading, intraction may not be saved. check this issue why this happening to me

So, in principle, if an instance is inside of another component, changing the variant causes the text to reset back to the text of the master component. This also happens with other properties of the instance, e.g. if you set some booleans up they will be reset to how they were set in the master component once the variant is changed via variable. Here’s a screenshot of what I mean:

I have a ticket open for this but have yet to get a response. Ticket #1809843 I was recently removed from my company’s Figma account and added back. Once added back, files in my drafts over the last 7 months have disappeared. Hoping to recover the files.

At first, I thought, I need to update the desktop app that I have on my windows, but when I checked, it was up to date. I tried to refresh everything, switch off the laptop and start all over again, but nothing works, as soon as I open my file, start working, it crashes in seconds. I would appreciate some help because I really need to work.The error- I keep receiving.​​​​​ 

Hi Team, funny i can find where to add more seats, but I can’t find where to cancel a collab seat. Can’t help feeling it’s not an accident! Can anyone point me in the right direction?

We have been working with Code Connect (via the CLI and UI) and the MCP latelyHave been able to see our iOS and Android code examples via code connect, but the Figma MCP can’t seem to get these at all`get_code_connect_map` keeps returning an empty map no matter what

What is the essence of AI in your product if normal models are never available? I generate one photo per month and still nothing is available to me?