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We experienced a serious issue where a browser tab was left open while an older version was selected in the Version History sidebar. After the 30-minute autosave interval, Figma created a new saved version based on that older state, effectively overwriting several days of more recent work in the current timeline.Fortunately, the version immediately before the autosave still contained the correct work, so we were able to recover it. However, this was understandably alarming for the designers, and it is easy for someone to trigger accidentally just by reviewing previous versions and leaving the tab open in the background.I’d suggest disabling autosave whenever a user is viewing an older version in Version History. Autosave should only resume once the user explicitly returns to the current version. At minimum, Figma should provide a prominent warning that the user is viewing an old version and that leaving the file open may create a new save from that state.This would make version-history

I have been encountering this issue for I do not know how long now, likely a year or more.Whenever I have a master component with different properties, for example a tab set with multiple tabs inside it (in this instance those are also individual components), which can be set to “idle” or “active”, which includes a color change.When I update something about the master component, such as removing the presence of an icon from each tab, the “idle” (default) states of the component instances will update and the icon is removed, but the “active” (non-default) instances will not update. The icon is still there.I encounter this most often with text, such as a message or alert component, where I change the text on the master, but for any non-default states of the instances, the text will not update. I have to reset, which returns every property to default, and then adjust all my properties again. Or manually update the text, which means it is now “custom” and will never automatically apply cha

Issue Summary: My monthly quota of 20,000 Figma Make credits reset on October 2, 2026. While running routine, standard prompts with over 19,000+ credits remaining, my entire balance abruptly plummeted to zero.A total loss of 20,000 credits in under 24 hours is mathematically impossible under normal operations and far exceeds my typical monthly usage. This is an unmistakable system glitch that has completely blocked my workflow.Required Action: I require an immediate audit of my usage logs and prompt history to identify the system error, along with a full restoration of my depleted credit balance, or just fully refund my payment. Your support is painfully slow and unhelpful.

In all the exisiting file:Created toggle variables in a component, but can’t assign it to any layers within the component. Variable option in appearance simply gone 

My attachments are not being seen by the program so i can't add attachments even when a thumbnail of my attachment shows

Hello Figma Support,I am reporting a possible prototype bug affecting an interactive component nested inside another component.By “language selector,” I mean a control on the right side of a website header. It shows the current language as a flag and a short code, such as EN. Hovering reveals an arrow, and clicking opens a vertical dropdown below the control, containing flags and other language codes, such as DE, FR, and IT.How it is built:The selector is an instance of its own component set. Its closed, hover, and expanded dropdown states are separate variants. The dropdown is part of the expanded variant.The relevant interaction sequence is:- Closed state, 131 × 52: Mouse enter → Change to the wider hover state.- Hover state, 170 × 52: On click → Change to the expanded dropdown state.- Expanded state, 240 × 274: Mouse leave → Change to the closed state.These transitions use Smart Animate with Ease Out, approximately 150–200 ms.The selector sits inside layout frames within the Header:

I feel like I’ve never seen this before today… in short, when using “fill” to define width or height of a frame, I am expecting the width or height to be evenly distributed, but it seems to be changing the width /height based on the padding within the frame.Example: here is an autolayout frame holding 2 freeform frames, both of which are set to width=fill. When I apply autolayout to the red frame, I would expect it to maintain its existing width (95px, defined by it being set to “fill” its parent along with the other frame) and apply whatever it decides the horizontal and vertical padding should be. At least, that’s what I think it’s done for the last 8/9 years…But it doesn’t. It adds the width of the padding to the red frame, meaning the red and blue frames are now unequal widths (in this instance, figma decided the red frame should have 16px padding all round):What this means is, I cannot have equal width frames within an autolayout frame if:Any of them have inconsistent padding Any

Hi Figma support team,I subscribed to the Figma Professional plan today and was charged $21.78. After testing the features, I found that the plan does not meet my expectations and needs for my workflow.Since I will not be using the paid features, I would like to kindly request a refund for the $21.78 charge. I noticed that similar refund requests for professional plans have been resolved positively in this community, and I hope my case can be reviewed as well.My account email: [redacted by forum moderator to remove PII]My name: Keno DairiusThank you for your understanding.Best regards,

I am trying to get a “make” prototype into a slide deck which is currently not possible.This link shows how you do it https://help.figma.com/hc/en-us/articles/37617790464535-Embed-a-Make-prototype-in-a-slide-deck-board-or-design-fileBut as you can see I do not have the needed drop down to click “Copy link as Make file.”  

When i prompt in Figma AI Agent , it’s already make for me a design , but the thing it im accidently press restore previous version in AI Agents chat , and i can’t restore it even the Figma file version doesn’t have that too , i don’t know how to restore or get back of the design of AI Agent make for me.

Hi Team,I received my in person invite on 9th September 2026.However, I have not received my physical or Digital Badge yet to attend Config India event on 15th Oct.Kindly help.

Hey, with the latest update I noticed this: All three container in a row have the width set to fill. But now they scale differently if they have padding applied or not. Before theses blank frames to imitate a free slot did not need to have padding (autolayout) set. Check screenshots: blank child container width padding as others blank child container without padding 

학생 인증으로 잘쓰고 있다가 오늘 들어가보니 갑자기 다 락(잠김)되고 요금제를 업그레이드 하라합니다.재학중이고 서류로 인증도 가능합니다. 왜 차단시키는지 모르겠네요.문제 해결 방법 안내 부탁드립니다.

Hi Figma Support,I’m reaching out because I need help regaining access to my old Figma account.The account was originally registered with an email address that I no longer have access to, so I’m unable to log in or receive the verification/reset emails.I have now created a new Figma account using this email address, and I was wondering if you could help me regain access to my old account and, if possible, change the email address associated with it to my new one.The old email address was: (redacted by the moderator due to PII)My new email address is: (redacted by the moderator due to PII)I’m happy to provide any information needed to verify that I’m the owner of the old account, such as details about the account, files/projects, previous team or organization, or anything else you may need.I would really appreciate your help, as I have important Figma files connected to the old account that I don’t want to lose.Thank you very much for your help!Best regards,Pauline Skaanild

Hi Figma team,I've noticed what seems to be a recurring issue with Smart Animate on hover interactions in prototypes.For example, I have a component containing a video. On hover, the component transitions to another variant using Smart Animate, with a simple scale-down effect.When previewing the prototype, the video plays normally, but as soon as the hover interaction is triggered, the video freezes instead of continuing to play during and after the animation.The component does not have “Reset component state” enabled, so I would expect the video playback to remain uninterrupted when transitioning between variants.I've noticed similar issues across several components using hover interactions combined with Smart Animate, not just this specific video example. It seems that triggering Smart Animate on hover can unexpectedly reset, freeze, or otherwise affect elements inside the component.Expected behavior:Smart Animate should animate the properties that change between variants while prese

Hello! I have a prototype where I use numerous overlays. But for some reason whenever an overlay opens again a second time, it gets low resolutiın and blurry then stays that way until I refresh the prototype.  How can I solve this? Why does it happen? First time an overlay opens upSecond time an overlay opens up 

Why is it so easy to subscribe, but so difficult to unsubscribe. Regulators should look into it. Appears illegal. I cannot find how to stop my paid plan and subscription! 

Hi, Can I please get a response to a ticket logged about our license renewal. It has been almost 2 weeks and no response. 

I have lost an important file on Figma and I can’t find the file in any of my projects section or in the trash section. I suddenly lost access to it and the link stopped working. I checked all teams and its not in the trash for all of them and I believe that I created the link myself (no collaborators). Pasting the link it says the following in the screenshot below. This should also be the link:https://www.figma.com/design/Yi0d7raGM3J38QsYBEoOxT/Rustam-s-Portfolio?node-id=0-1&p=f&t=ZWRb39RadH6zLxoz-0(screenshot redacted by the moderator due to PII) 

I was using chatgpt to edit my figma file till yesterday today it is unable to connect suddenly, how can i fix this? 

I’m publishing my Make kit package (@my-org/figma-make-kit) to Figma’s npm registry from GitHub CI (currently 2.0.0), but when a user in our Org creats a new Make files using our Kit, Figma Make still pull the older kit-published version (1.0.0).When I try to update the kit in Figma via Edit items in kit + Update kit + Publish, Figma attempts to publish the package to Figma’s npm again and fails with “this package version already exists” and the Update kit modal also tries to bump the version (e.g., 2.0.1), which would then conflict with my CI publishing flow, as the next time we would try to publish from CI to Figma, we will get an error in CI “this package version already exists”.Is it possible to automate publishing of Figma Make Kits from our own CI?Why Figma Make is not able to consume the latest CI-published version to Figma’s npm registry without requiring Update kit to publish a new package version?

já é a segunda vez que a IA do figma me deixa na mão ja mandei ela atualizar 2x e nada… esperei o mes inteiro pensando que fosse falta de credito porem nao tive retorno nenhum e nem mudança no meu site estou muito desesperado pois preciso entregar ele mes que vem 

I’m requesting a refund for my Figma AI purchase. I tried Figma AI expecting a useful AI-powered design experience, but the results have been disappointing and haven’t met my expectations. The designs feel generic and low-quality—what many people call “AI slop”—rather than thoughtful, usable design work. Since the product has not delivered the value I expected, I’d like a refund for the charge associated with Figma. Please let me know whether I’m eligible and how I can provide any account or billing details privately. Thank you.

Figma Desktop App 126.9.11 (macOS, Apple Silicon), updated this morning. What's happening:I use a cover page in each product file and set the cover frame as the file thumbnail. The cover is an instance of a component from our shared library, so updating the main component updates the cover in every file. When the thumbnail frame is a component instance, the elements inside it don't render in the file thumbnail. The file browser shows only the background glow; the logo, title, description and icons are missing. If I right-click the instance and choose Detach instance, the elements come back and the thumbnail renders correctly. Steps to reproduce:1. Create a cover component in a library file and publish it.2. In another file, place an instance of the cover on the Cover page.3. Set that frame as the file thumbnail.4. Look at the file in the file browser: the thumbnail is missing most of the content.5. Detach the instance: the thumbnail renders correctly. Expected: Thumbnails render compon