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Hello Figma Education Team and Community,I am writing to follow up on an application for a Figma Educational Account that was submitted over a month ago. We have not yet received any confirmation, decision, or status update since the initial submission.We are from a primary school in the UK and are eager to integrate Figma into our curriculum to benefit our students. This extended delay is unfortunately hindering our planning for the current academic term. Issue: Application pending for over four weeks. Application Details: Submitted by a primary school in the UK. Could someone from the Figma Education team please check the status of pending applications?Alternatively, if any community members have recently gone through the approval process, could you please share your experience regarding the current processing time?Any guidance or assist

Hello, my figma account has been blocked for the past 3 weeks and i forgot to contact education@figma.com earlier, i’ve contacted them monday (2025/11/10) and have been waiting since, i can’t do the normal verification since i’ve reached the maximum number of attempts.Thank you and i’ve contacted them with the email associated to this account.Chady

When I hover over the color link icon button which I created as a design token in the right panel, the link button disappears, so I can’t click it.

Hi Figma Support Team,I’m reaching out regarding a billing issue with my account.In October, I availed a Collaborator seat and paid for that seat type. However, my November invoice is charging me for a Full/Editor seat, which I did not request or upgrade to.Because of this incorrect charge, the invoice is now marked as overdue, and the system won’t allow me to update or downgrade my seat to the correct Collaborator role.Could you please: Correct the November invoice to reflect the Collaborator seat I availed in October, Adjust the billing accordingly, and Unlock my seat settings so I can manage them normally? I’ve already paid for the correct seat type, so I would really appreciate your help resolving this billing error.Thank you for your assistance — I can provide screenshots or additional details

When using the new "Lock Aspect Ratio" feature and adjusting an element’s size using the Ctrl + Arrow shortcut, the resizing behavior is inconsistent and unstable. The size increments/decrements in an unexpected pattern, and the element’s position also shifts unintentionally.Steps to Reproduce:Select a rectangle (or any element) in Figma. Enable the "Lock Aspect Ratio" feature. Use the Ctrl + Arrow (Left/Right/Up/Down) shortcut to adjust the element's size. Observe: The size does not increase/decrease smoothly. Initially, the size changes by 0.5px for 5-6 steps. Then, it starts breaking into irregular decimal values (e.g., 0.49px, 0.48px, etc.). The position of the element also changes, shifting towards the direction of the arrow key pressed. If the eleme

This is UX 101 - don't obscure critical information or text by drawing other artifacts on top. Your layer actions are a prime example. The visibility and lock icons are drawn on top of your layer name when most of the row is empty. Can you not draw these icons where there is room?  

We’ve been experiencing significant performance issues with Figma over the past 2–3 weeks, and it’s starting to impact our ability to work efficiently. The problems we’re noticing include:  Very slow performance across the app (both web and desktop) Delays when accessing files Lag when using libraries Major issues when working with components that contain nested instances  Everything was working fine during Q3, but this slowdown started recently and has been consistent since. We’ve tried different networks and setups (including with and without VPN), but the issue persists. Is anyone else experiencing similar problems lately? Any insights or updates from the Figma team would be greatly appreciated.

Autolayout panel is missing!

Hi, I was asked to re-verify my student status in, I think September ore October, which I did. After that Figma still told me I had to re-verify so I tried verifying again only to be told I exceeded my verification limit, so I contacted SheerID, who said I was verified already. By now I am looked out of my team and am to be locked out of the teams for my classes the problem is not limited to my classes my whole account is markt as unverified. Is there any way to reset my verification limit? kind regards Sofia 

When copying SF symbols into Figma, certain icons appear invisible while others work fine. For example, pencil.and.list.clipboard won’t display while pencil circle does.I am using SF Symbols 7 and the font family is set to SF Pro in both instances. The fill properties are the same as well.Has anyone encountered this issue? 

Dear support team,I’m trying to update my verification for the Figma Education Plan, but without success. It turns out that I have already verified myself and the verification does not appear in Figma’s account.My institution provides an institutional email. I cannot reapply. Thank you 

Hello, I am contacting you because my Monlau account is giving me problems with verification, it tells me that I have already redeemed it and I am in a figma group and I cannot edit it. And I'm with the email from my institute called Monlau.Thank you for your attention

Hello, I’m currently an active student at Monlau group in Barcelona. They provided us a plan for a whole 2 years, but mine got already expired in within a month. I’ve already tried to re-activate the plan, but it says that the plan is already in use, even tho I have mine expired.Could you please review my case and restore access to my Education plan?My Figma account is registered under this email address: [redacted by forum moderator to remove PII] (student email)Thank you for your time. Pere.

Hi thereEveryone in my class was able to get verified, except one student. She still gets the 7-day limit banner after several verification attempts. SheerID page says she reached her max attempts… Help, please :DColin

A colleague of mine is trying to use the “Rewrite this...” function within Figma, I have action to it no problem but it’s not showing for her. Even when she searches for it. It’s this item at the top of the recents section.  

Hi there, We’re trying out the new Figma Make ‘copy design’ feature, to move a Figma Make output to a Figma Design file, but while the copying step looks fine, when pasting into the design file, the output is all just text output (as below)?The only weird thing I noticed was that in the launch videos for this feature, it shows Figma Make displaying a message: ‘Copying as design layers’  ...but i’m not seeing that - it’s just shows ‘Copied design to clipboard’ - maybe this is a bug? A colleague suggest it works on Safari, but not working for me on Edge, maybe is a browser thing?

I have been using a full seat on a monthly plan, but today I accidentally added 1 full seat. while trying to find the menu to cancel my monthly subscription. The invoice has already been updated to include this change, and I wanted to cancel the extra full seat right away, but I cannot find any option to do so. This just happened today so I need it sorted today so there is no claim that it has been used. I have removed the collaborator to a view seat

I recently tried turning a Figma Make project into a PWA. After several prompts back and forth, Figma Make revealed that it didn’t fully support that functionality. Are there plans to support it later on?

I have been wanting to update my website recently. So I made additional pages in Figma and was going to import them with the plugin, Figma to HTML with Framer. But after days of multiple attempts and workarounds it is still not working. I can’t even update my website through Framer! The pages I made in Figma do not paste into Framer correctly. Additionally when I tried to create the new pages in Framer, that also did not work.Is there a new plugin or a trick I don’t know? Asking for a friend. 

Hi, I am the owner of an Education verified team. I recently graduated but I forgot to transfer ownership of our Figma team to the new leadership before I graduated. The team has now just been locked because we didn’t reverify our education plan. But there’s no way for me to fix this:I can’t re-verify myself because I’ve graduated I can’t transfer ownership to the new leadership who are able to verify because every time I try to transfer ownership I get a pop up saying that I can’t take any action on my locked teamI would rather they not have to make a new team and transfer everything. Can I please get help with transferring ownership for my locked team?

All my shared prototypes show a black screen today even though they were working just fine earlier.They are embedded into Confluence pages to share with my team.I see that this issue isn’t new. Is there a workaround?Thanks!

Hola, a alguien le ha ocurrido lo mismo de que en todo su proyecto de un día para otro le sale en su prototipo un recuadro negro y no le deja ver toda la vista?Ya cheque que estén bien estas opciones y me sigue saliendo igual y es en todas las vistas. ¿Me pueden ayudar a como solucionarlo?  

Dear Figma Support Team,  I hope you’re doing well. I’m trying to upgrade to a Professional Seat using my Visa Platinum Debit Card (enabled for international transactions), but the payment is not going through. The system prompts me to try an alternate card.  I’ve previously used the same card (older version before expiry) for Figma payments without any issues. Kindly assist me in resolving this matter so I can proceed with the upgrade using my current card.  Thank you for your support and understanding.  Best regards,[redacted by moderator to remove personal information]

I have a full seat Professional account I’m using for a side hustle. It’s a proper thing with a limited company, etc.Even thought the account is a few months old I just started doing work properly. I logged in for the first time since a few months ago.I have not shared any files, links, etc. yet and I’m the only user. No other designers etc.i thought I give Figma Make a try to see if it helps with getting the product to market any quicker and behold a couple of hours into the session someone appears.  It didn’t show any name on hover the tooltip was empty. I wasn’t running the app in several windows. So is it just accepted, that what I’m guessing is, Figma staff peeking into our documents? Potentially checking out our IP? Or what’s happening here? The little dude lingered for at least 20-30 min and dis

Im trying to verify that I’m a student and it keeps failing.  I need Figma for my collage class. I contacted Sheer id but they closed the ticket. Please help.