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Dear Figma Support Team,While reviewing and calculating additional Figma seats, I accidentally pressed “Enter” on the keyboard, which resulted in the unintended activation of extra seats.I raised two support tickets five days ago regarding this issue, but I haven’t received any response yet. I would really appreciate your assistance in resolving this matter.Thank you for your support.Ticket #1635173

Hello, when I try to make a payment, I get an error saying “the card was declined due to frequent repeated attempts.” I waited 24 hours (or more) to try again, but the error did not go away. I then used a new card, and now the same error is showing for the new card as well. What should I do? The card is Visa.

Hi! I 've declined my subscription, but you still trying to take money from me. I dont't need any subscription and I don’t have any right now

Double-clicking a text layer won’t let me edit it. The layer is not locked. This issue seemed to be resolved in past for other users, but the solution has not been mentioned in the thread. I am first time coming across this issue. Please guide.

In design and draw mode, there’s a horizontal scroll in the layers panel, but it’s not there in dev mode. Tried in two different accounts in two different devices, same problem.layers panel in dev modelayers panel in design mode 

Hey everyoneWe’re encountering an issue in Figma where components inside a branch are only partially visible. Certain variants or sub-parts appear to be missing, while others render correctly. The same components display normally in the main file. Components appear incomplete in the branch (see attached images). Some states/variants are not visible and appear as empty frames. For some components only part of the content is missing This affects multiple variants within the same component set. The issue does not occur in the main file; only in the branch.   What we’ve checked / tried Verified that all libraries are enabled and up to date. Confirmed no missing fonts or broken image fills. Checked visibility, opacity, and blend modes. Components are still techni

Hello everyone !I’m posting here because my Figma Education status issue is still unresolved despite many attempts, and this situation has been ongoing since October. To summarize clearly:My student status was successfully verified and approved by SheerID on October 2025, using my education email address. In the meantime, I made the mistake of changing the email address on my Figma account to my personal email, which caused my Education status to break / disappear on my account. After switching my Figma account email back to my student email, my Education status is no longer recognized: the app constantly asks me to reverify my student status. However, I cannot reverify, because the system displays the message “Verification Limit Exceeded” at the end of the form, since my initial request was already approved.I am therefore stuck in a loop:Figma asks me to reverify or contact SheerID, SheerID confirms tha

Hello, I recently downgraded to a free plan and would like to access my last few invoices (specifically for the partial refund that came after downgrading partway through my plan). Invoices are no longer visible in Figma, and I believe I need someone to open a support ticket for this? Thank you!

Olá, equipe do Figma!Estou usando o Figma Make no plano gratuito e, ao abrir o arquivo hoje (30 de novembro de 2025), ele já me mostra a mensagem:Você está sem créditos de IA gratuitos que serão renovados em 1 de dezembro de 2025.Porém:Acabei de abrir o Figma agora pela primeira vez no dia. Não gerei nenhum código com a I.A hoje.Isso parece ser um erro de contagem ou cache do sistema, pois o limite está sendo exibido como esgotado sem eu ter usado de fato.Podem por favor verificar e resetar/restaurar meus créditos diários ou corrigir o contador? Preciso muito usar o Figma Make hoje para finalizar um projeto.Obrigado desde já!

After prompting to fix an issue with a animation,  the file generates a error message saying that it’s stuck in a loop and should restore to a previous version. The problem is that it jumps back to the  previous version where the behaviour that caused the loop is present, so it generates the error again.  It also treats each recovery as a new version, so it’s restoring to a previous version that triggers the error.  At this point I’m unable to jump back several versions to one that I know is stable.  Closing figma and reopening does not resolve the issue.  

Hello Figma Support Team,I’m facing a serious issue with Figma that is preventing me from working at all.Even though my internet connection is stable and fast, Figma is not syncing properly. Files do not save, images do not load fully, and many of them appear half-loaded — similar to what happens when there is no internet connection.When I try to save or open my existing projects, the images inside the files show “Downloading”, but they never finish downloading, even after waiting for more than an hour. Because of this, I’m unable to continue any of my work.This issue happens consistently and makes Figma completely unusable for me at the moment.Could you please help identify what might be causing this issue and assist me in resolving it as soon as possible?Thank you for your support.Best regards,Shamsiddin

Hello! My personal team was automatically converted into an Education team after a university email joined. This was unintentional—I have removed the university email member and would like an immediate reversion to the standard Starter Plan. Happy to answer any questions after the reversion is completed.Someone at Figma please help! Posting because I wasn’t able to find a self-serve solution for this anywhere (all existing posts’ solutions involve manual intervention from Figma). Thanks!

Hi,I’m posting here because I’ve been unable to resolve this issue for over two months, and I’m extremely frustrated at this point.I successfully completed my student verification through SheerID more than two months ago. SheerID has confirmed that my verification was approved on their side. However, my Figma account still continuously shows a popup asking me to verify my student status, and the Education plan is not applied.I have already contacted education@figma.com multiple times regarding this issue, but I have never received any response. SheerID told me that since the verification was successful, this issue needs to be handled directly by Figma.

I’ve done everything about it checked my graphic card update. cleared cache and everything it still doesnt work. 

I am still learning UI design with Google certifacate, I had verifyed an education account two times before, but now every thing has been changed.I really can not afford the cost of Figma subscription because I am still in the learning progress without any income from that. 

Hello, trying to connect a domain to my figma make project, originally used with square space. Still getting this after 36h: and here is what we can see on square space side : Can you help me with this? i added support as editor of the project

Hello,I have an unpaid invoice that was generated before my team was downgraded to the Starter (free) plan.The subscription is already cancelled and all paid seats were removed.I do not plan to continue using the paid plan, and there is no active subscription on the account now.Could a Figma Support Specialist please close or void this outstanding invoice?Thank you.

I recently lost access to my old email address and want to update the email on my figma account to regain access to my files and content. I created ticket 1641151 and am happy to provide any information to provide identity, but do not have access to the original email (the ticket provides a new email address). 

Hello Figma Team,I’ve been trying to verify my student status for the past three months but haven’t been able to complete the process. My university does not provide a university-issued email ID, so I submitted the required documents instead. Unfortunately, my verification was cancelled, and after multiple attempts it now shows “limit exceeded.”Access to the student pass is very important for my academic and design work. I’ve already contacted SheerID, but they were unable to resolve the issue. I also tried emailing Figma earlier but haven’t received any response.Could you please help by manually verifying my student status or guiding me on how to proceed? I’m happy to share any additional documents required.Thank you for your time and support.

Hey team, I need your assistance with this issue. I created a basic single-page app and imported @rjsf/core. I loaded a simple JSON schema and UI schema with an array and string “phone" numbers. The problem is that the form renders correctly, but unexpectedly, users cannot input any text. Additionally, all fields load with the shadcn style except for the array field.testing in the RJSF playground (https://rjsf-team.github.io/react-jsonschema-form/) is working just fine. this seems very specific to figma make. if any one can help here is my test env if you want to view the behavior  test env   

Error ScreenWhat i’ve tried:Kept retrying after couple of days, after weeks still same “Error” screen appears. Tried different networks, different devices, no VPN. Mailed SheerID support but they just closed the ticket without giving me any information Mailed education@figma.com, no response for 8 days.The issue:The verification link from Figma takes me to an “Error: We are unable to verify you at this time”Now i’m seeing the “verification limit exceeded” screen & its pretty infuriating. Anybody face this issue? How do i fix this? 

I recently canceled my Pro subscription, but I noticed that a $20 charge is still currently processing on my card. I would like to request that this transaction be canceled immediately before the charge is completed, as I no longer wish to use the Pro plan. Please confirm that the charge will not go through and that my subscription is fully canceled. Thank you for your help

Figma make file unable to open, it's not showing my designs even after refreshing the preview. I want to edit my designs either ill loss all my earlier designs as well. design gets publish when put the prompt but now showing in figma make file.

Hi, I’m unable to access my Figma Education Plan. I submitted my verification through SheerID, but it’s been delayed and I haven’t received any confirmation yet.I’ve also contacted SheerID support, but they said they’re experiencing high request volumes. Because of this, I can’t activate or use my education plan on Figma.

I have encountered an issue when using number list. While using numbered lists for document design, I can usually continue the list from the number I stopped at in another frame or using another text container, but this does not work for numbers greater than 99 or 100 and above. I can start a number list from 99 but can’t a list from 100 or aboveCan this bug be fixed