Report a Problem

Hello Figma Community & Education Team, I am a Computer Science student from Sudan. Due to the ongoing war, our university has suspended operations and we were displaced outside Sudan. Unfortunately, I cannot provide a current student card or portal access because the university has not yet set up an online system for us to continue our studies. I have been using Figma since 2020 and have spent over five years improving my design skills on the platform. The Education Plan has been essential to my learning journey. At this time, I cannot afford a paid plan, and losing access would be a huge setback. I kindly ask if the Figma Education Team could consider my situation and help me keep my Education Plan active. I am happy to provide my student number or any alternative proof of enrollment available. Thank you for your understanding and support.

I’ve been trying to verify my account for the Figma Education Plan for week and through Sheer ID I have submitted my school documents. But after I received ‘Get verified for Figma’ Email from Sheerid Verification, I’m stuck with this reviewing process. My Education plan is going to expire in a single day and because I’m in the middle of highly important project, this is very critical situation. I did not expect this process to take this long. I’m really not sure what else to do—any guidance or help would be greatly appreciated.  

I am working on integrating Figma's API to automate certain tasks, specifically adding images into nodes within Figma files. The process involves using Make.com to send API requests to Figma to modify a node (for example, inserting an image into a rectangle).I am using Google Drive to upload the image generated from ChatGPT and then obtaining a URL to insert it into Figma. Could this be causing the issue, or is the problem related only to the API?I have successfully set up the API calls for retrieving file content and getting node information using the GET method, and I am able to retrieve the necessary data from Figma. However, when attempting to send a PATCH request to modify a node (inserting an image into a rectangle), I face an error.  The problem: Error 404 (Not Found): When attempting to use a PATCH request to modify the node by adding an image, I receive a 404 Not Found error. This occurs even though I can retrieve the file and node data via GET successfully. Possible Cause:

Lately when having a figma file open, that is comprised of several pages , I suddenly (or randomly) get a “Loading” state on the screen, that redirects me to the very first page of the figma file after a moment. That means the designs, I am working with, cannot be watched for the duration I would need to effectively work with figma.I enjoyed using Figma for a very long time, but this gets me incredibly frustrated, because it wastes so much of my time.

Hi I’m working in a Design System where I’m using an Icon button with what is called a Master icon (so the icon inherit the color from different states or modes). When using this icon button inside another. component is shown distorted, but very randomly I would say.  Here is an example, on the bottom is the base component of a File uploader component and the icon button with the bin looks fine, but when I take these base components into the main components (top one), it looks distorted. I assume this is a Figma bug, because sometimes happens, sometimes not and the button is done exactly in the same way as the other button component that shows Label + button.Is anyone having the same issues? 

Hello, I am relatively new to Figma. I had my professor look at my settings and he is confused why my animations were not functioning. Our assignment required the Smart Animation setting called Bouncy. It was working fine for my classmates, they had the exact same settings as me. But it would just skip the animation for me. It will not function on default Smart Animation + Bouncy either. I had a strobe effect issue with some other animations that day, but I can make a separate post for that. I did this classwork on Fire Fox, Windows 10, Asus laptop.I was working on my homework and have been on my Fire Fox, Windows 10, Custom desktop PC. Same problem with bouncy. So I tried the desktop app and Microsoft Edge to see if the Figma app was just acting up with the latest Fire Fox update. Nope. Still struggling with the exact same problem. Which makes sense since this is a web app. Both my laptop and desktop have at minimum 32GB of RAM, with 3000 series cards, etc. This is not a performance i

Hello Everyone!I’m using Figma Sites for my design portfolio and added horizontal scrolling to a frame. It works, but when I preview the site, a horizontal scrollbar shows up, and I want to hide it for a cleaner look.Here’s what I tried: Set the frame to horizontal scroll under overflow behavior Tried to look for an “On Drag” interaction to make it feel swipeable — but it’s not available Thought of using arrows + variants, but that’s a lot of work and not ideal Is there any way to hide the scrollbar in Figma Sites? Or any better workaround?Thanks!

I was charged 30 dollars for September, I didn't put any ticks, why do I charge money for something I didn't use and didn't want to use? My dev tariff is 15 dollars a month, why does it charge me 30?I want a refund!

As reported by the AI Agent: This matches what you see in the preview. However, when you download the code, you're getting a completely different structure with:his indicates that the download/export functionality is NOT exporting the current state of your code. Instead, it appears to be exporting either:An older cached version of your project A different version entirely The original template rather than your customized versionThe problem is NOT with your code - your code is correct as evidenced by the preview working properly.This is a platform bug where the export functionality is not synchronized with the live preview environment.Potential solutions:Try a hard refresh of the page and then download again Make a small change to trigger a save, then download Contact the platform support as this appears to be a technical issue with their export system Copy the code manually from the preview environment if neededThe discrepancy you've found is a clear indication that there's a disconnec

Download code button in figma make is giving a blank zip file, title of project is “project” and has no slashes or periods.

Hi Team,I've been working on a design using Figma and encountered an issue with code generation.The design process is working well overall, and the code generation (React + Typescript) was functioning correctly up to a certain version. However, I'm now experiencing a problem where:- The preview updates correctly according to my prompts- The generated code does not reflect these preview updates- There appears to be a disconnect between the latest preview and the corresponding code outputCould you please help investigate this issue? The code generation seems to be stuck on an earlier version despite the preview showing the current changes.Things I tried out - Refreshed the figma link in Chrome also tried accessing the code through windows desktop App but no Luck.Thanks for your assistance.

I have a line in an auto layout in Figma. The auto layout settings are all correct, however, the line displays (looks) like it's in the wrong spot visually, if that makes sense. The first screenshot (line in the middle of the text) is what it looks like when the issue is occurring. I go in, and all I do is move the line's position to a different spot in the layer stack, then I move it back to where it was before, and then it looks like how it's supposed to (second screenshot, line right above the buttons).Based on my research it seems that this is a known issue with Auto Layout (though I couldn’t find an official support ticket or anything I could reference for ways to fix the issue). I already cleared the cache in the Figma app and this keeps happening. It’s also frustrating because I’ll navigate to a different page in my Figma file and come back (after it was displaying in the correct place) and the divider line will be in the wrong spot again.Any tips or suggestions for fixing this

AI helped me make my email footer banner but I don’t know how I can edit it by myself.

Hi Figma Team,I’m reaching out regarding an issue we’re experiencing. My team had a shared file that was accidentally deleted, and we are unable to recover it. Fortunately, we have a local backup, but it isn’t up to date.Is there any possibility to restore the project with its latest version/history?Thank you so much for your help!Mili

While exporting to pptx, fonts change, alignement get mess up, rotations reset…Is there a way to make it work? 

Hi,Our agency have been having the same issues, Figma is quickly becoming our central platform for creative work, but we still cannot export to .pptx or .key (from either Design or Slides) without significantly compromising formatting.This is our biggest challenge for wider adoption, as clients usually request editable decks.Please feel free to pass on my details to your support team as we would like to resolve this asap. ThanksMark

Hello,I am facing repeated issues with the Figma Education reverification process and need support from the Figma team or advice from others who may have faced this problem. I am from India and currently part of higher education. I was previously part of the Figma Education program, but now my account requires reverification. I tried multiple valid documents (Aadhaar Card, PAN Card, College Student ID) but each attempt failed. I carefully followed all SheerID guidelines (flat dark surface, proper lighting, no glare/shadows, full frame, both sides of ID). I contacted SheerID Support, but they confirmed: They cannot manually verify IDs via email. The government ID check must be done only through the platform. This leaves me stuck — my documents are genuine, but the platform rejects them every time. I also hit the verification attempt limit, got it reset, and retried, but the outcome is always the same. I urgently need my Education account active before the end of t

A recent update makes it so it lists out every excruciating detail on what it intends to do based on your prompt:Let me check the exact spacing around that section: Let me get the exact text: Let me be more specific: Let me check the current state of the file: Let me try just updating the className: Let me check the exact formatting: Let me try the exact line number approach: Let me try again with proper spacing: Let me try a different approach - let me look at a larger context around this area:50+ messages later and it stops processing and fails to complete the prompt. It doesn’t generate a version for restoring either. It just stops working. This only happens since it was instructed to let the user know every detail it’s doing.

Hello Figma team,I urgently need help with my Education Pro verification.It was mistakenly applied to my personal account instead of my Faculty account.  I already have an open ticket (#1513033) but no human response so far.  I am a faculty member at ENSAM (Higher Education, France), and my courses already started this week.  My faculty account will be downgraded in 5 days if this is not solved, which will block my teaching with students.  Please escalate this issue to a support agent and transfer EDU Pro to the correct account.Thank you very much for your urgent help,  Maria Daniela AP

I am trying to use the plugin between UX pilot and figma but when I try to add my desktop screens , it doesn’t work and just turns into a grey bar. The screens from UX Pilot, they’re “saved for figma” but it is not working. Any help? 

Hi, I am a teacher in higher ed and I need a Figma pro subscription to teach my students more about the program. I’ve (successfully) applied for the educator program and used the Pro features for a few days, after which I got a message to re-verify my account. When I try to do this I get a message saying that my limit was exceeded. I haven’t re-verified once, and I’ve already contacted SheerID who told me they cannot do anything and I need to contact Figma directly.Since I cannot find any matching info or ticket adresses I am posting my question here.I would be grateful for any help so that I can start using Figma for education again.Cheers 

Hi Team, Figma Desktop crashes frequently. It is happening after the recent update. Below Error message is coming whenever it is crashed, even for small figma file it is crashing.   

I received a message from someone trying to link me to a “course” via a whatsapp number. There is no option to block or report this person or to delete the message.

I am getting an error when I go to publish the file, it does not tell me what the error is to fix.

Dear Figma Team, I am writing to formally request verification for my Figma education account. I am currently a student enrolled in the Visual Design + Branding Bootcamp at SuperHi, a verified educational institution.The SuperHi team has already sent an email to your support team on my behalf to confirm my enrollment and academic standing. This report is provided as a follow-up to that communication. And, how long will it take to verify an education account?Please let me know if any additional information or documentation is required to complete the verification process. Thank you for your time and assistance. Sincerely,Jardo