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I have a problem with google authorization: when I try to login with google account figma starts freezing and do not load the page. In devtools I see "SyntaxError: Invalid or unexpected token".I've already cleaned ALL cokies from storage ( with standart Chrome setting, with DevTools, and directly in a folder on my PC). I've also reset my password and deleted figma in google connections to third-party apps and services.But the problem remainsIf I run figma in incognito, everything works correctly (including authorization wih google). 

I keep getting this message:“We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”But I had already verified my school email with FIGMA but whenever I use FIGMA I am still on the free version. When I click on free to upgrade to pro, I don’t see a education plan at all. 

Hi everyone,I created a Figma Sites file about a month ago and even published the site. Now when I logged in to make some edits, I noticed that the file has just disappeared.The published site is still live and running. Its a personal account on a starter plan. So I’m the owner of the file and the sole user of the account. I’m certain I didn’t delete anything. I’ve checked the trash, drafts and everywhere else.Has anyone experienced something similar? How can I recover my file?Also, does anyone know how to contact a real support agent at Figma? I keep getting redirected to their AI chatbot, and I really need to talk to a human about this.Any help would be greatly appreciated!

!--startfragment>I am a student at Govt. Model Science College, Rewa. My institution does not provide official student email IDs. I have already sent multiple emails to the administration and even visited the college office, but they have declined to issue one.Since I cannot verify my account through the standard email process, I kindly request an alternative option to upload my student proof. I have a valid student ID card and official allotment/admission paper that confirm my enrollment. Please allow me to complete manual verification so that I can activate the Figma Education Plan and continue my academic projects.Thank you for your support and understanding.!--endfragment>

The correct email is [redacted by moderator to remove personal information] 

The issue appeared after the double nudge issue was fixed. So I assume a connection. Figma Desktop App version 126.1.2   

I’ve issue in syncing data from Google Sheet where the data is present in second or third tab. When I hit sync, the layer automatically hides itself and the data is not getting updated.But this is not the case for the first tab. Is this the known issue? should I keep 3 separate files to sync the data in Figma? 

I’m not sure what the is. I think there is a software issue. I can not find the file or the work i created for the past 12 hours

Our Sandbox tenant is experiencing issues. We are unable to log into previous Make files or published Make sites. 

I have been trying to re-verify my education status with my college credential. I had first contacted SheerId, they kept talking about school issued email id which is irrelevant to my case and asked me to contact official Figma support to verify my “Higher Ed” profile. So did I. Figma then replied to ask SheerId about the authentication process. I need help in this matter, please.This conversation happened between the end of October and the start of November 2025.

Hello, I am reaching out in regards that I was trying to reverify my education info, and I am unable to as my school is not in your system. I have completed the form days ago and yet to hear back, I assume as because the form states its not monitored.  The reason that I cannot use my school email to verify is not only because they block outbound emails from other domains that are not my school but I have tried multiple times.

Sheer ID said I have been verified since December, but figma education still hasn’t responded to my email to fix the verification message on figma and I have a team project I need to to complete by monday.  Sheer ID has verified me but figma still tells me I need to verify my student status. Can you fix Request ID: 6937ed7326b4e21bef56b15cDate Verified: December 9, 2025 

Hi,I’ve tried verifying my student status I don’t know how many times but it doesn’t work. I’ve filled out the form and added valid proof of study, my course schedule as well as my program registration in both Swedish and in English but it says it isn’t valid. I’ve tried different ways for over a week and I really need to get it verified. I have a group project which I can’t access right now which is a big problem.Hope you can help!All the best,Filippa

Hello! I’m having a lot of trouble verifying my account. I’ve sent forms of identification, which the website cannot recognize, and whenever I attempt to verify the account again, it says that I’ve exceeded the attempts to verify so it’s practically useless for me to even try, even if I use a different email. I have assignments to do that are due soon and I cannot even begin them, so if I’m stuck without an account then I’m pretty much screwed. Can someone help me? Thank you!

I cannot connect GitHub from a Figma Make template. The error I get is like the following. How do I fix? It is quite frustrating.  

Hello Figma Support,I accidentally deleted my team named "prasna gondhali".All my important files were inside that team.Please help me recover my files if possible.My email: [redacted by moderator to remove personal information] 

Hello,On February 8, I canceled my subscription and disabled auto-renewal. However, on February 14, I was charged for another month.My account is currently still on the free version, and I cannot see any subscription, billing history, or confirmation of cancellation in my account.I am requesting a full refund for the charge made on February 14.Please review this issue and process the refund as soon as possible.Thank you for your assistance.

Hi Figma team / community,I’m looking for help with a billing issue and possible refund.I was originally on a Student plan, but I ran into a student verification issue that took 1–2 months to resolve. During that time, I upgraded to a Professional plan because my files would otherwise be locked, which would have affected my teammates.I have since left the team, but I’m still being charged for the Professional plan. I’ve now been charged for over two months, even though the upgrade was only a temporary workaround due to the verification issue (which was not caused by me).Given that: I upgraded only to prevent my work from being locked The verification issue took a long time to resolve I’ve already left the team but am still being charged I’d like to ask: How can I fully canc

I am getting this screen everytime I try to load my design that was created in Figma Make. I have an very important meeting and now I have nothing to show. What is going on. I have 1,700 credit remaining out of 4,250. I can see other publish Figma Make files, but I am unable to see the latest project I created last night. Please help, this request is urgent.

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Good afternoon.The command in Figma is Shift+D. It opens the Dev Mode window, and it's also supposed to close it.However, for some time now, neither Shift+D nor Ctrl+Win have been working. The Dev Mode window can only be closed with the Back to Design Mode button.I'd like to know if this is a temporary bug or will it always be like this? It's really inconvenient.Thanks!

Does anyone else have this issue?Where the sub-components is locked & positioned with “Ignore auto layout” then suddenly they start to move on its own half way through my work on various artboards (not components, all different artboard)  even though I have NOT touched the position of the locked layer or the main component of for example the “scrollbar” component.   Like this? mass components with the “ignore auto layout” move on its own Even after I locked down the layers, the change still happened over on all my artboard frames (20<) T^T all of a sudden (note the top bar with (x), button and scrollbar are all components)Before: 

Issue SummaryI am currently unable to access my Figma account using my existing Single Sign-On (SSO) login. I would like to switch my account from SSO-based authentication to a standard email + password login, and move the account to a new email address.Current Situation My Figma account is currently linked to an SSO provider. I no longer have access to the SSO system / organization. Because of this, I am locked out of my Figma account. I still need access to all my existing files, teams, and projects. What I’m RequestingI would like your help to: Remove SSO enforcement from my Figma account Change the login method to email + password Update the account email to a new address

Hello Figma Support Team,I accidentally deleted my Figma account on February 13, 2026.The email used for the deleted account was:[redacted by moderator to remove personal information]I re-registered using the same email address, but all my previous academic projects are now missing.I understand that account deletion is permanent, but since it was deleted only yesterday, I would like to kindly request a manual review to check if there is any possibility of restoring my previous data from backup.These files are important for my university coursework.Thank you very much for your time and consideration.

So, in principle, if an instance is inside of another component, changing the variant causes the text to reset back to the text of the master component. This also happens with other properties of the instance, e.g. if you set some booleans up they will be reset to how they were set in the master component once the variant is changed via variable. Here’s a screenshot of what I mean: