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 Hello Figma team,I opened a support ticket 3 days ago but have not received a response yet.Ticket ID: #1901080I need help with an accidental billing issue on my account.On 13-May-2026, a payment was made for a Dev Seat by mistake. I also noticed that I may have accidentally upgraded/added a Full Seat, which appears to have been added to the next invoice as well. I did not intend to keep or use these paid seats.I already contacted support and explained that the payment/seat change was made by mistake, but the ticket is still open with no reply.Could someone from the Figma billing/support team please review this case and help with either:refunding the accidental Dev Seat payment, and removing/refunding the accidentally added Full Seat from the next invoice, if applicable.I understand Figma’s payments may normally be non-refundable, but

구독 취소를 예전에 했는데 결제가 되었습니다. 계정 상 무료 버전을 사용중이라고도 나오는데 왜 결제가 된건지 확인 후 환불해주세요

As shown in the screenshot, I have already cancelled my Figma subscription, yet invoices for extra seats are still generated.I have fully paid the full invoice for my Figma plan before. Due to repeatedly switching subscription plans back and forth multiple times, a lot of unnecessary seats that I never used and do not need were added to my account. I think this billing rule is unreasonable. Could you please charge fees based on actual usage instead of requiring seat purchases?My request is to completely cancel my subscription and waive the invoice for next month. 

It seems overly difficult to export transparent png’s. Despite advice on making sure frame and background fills are hidden or removed entirely, I’m still getting grey backgrounds. Sometimes grouping elements together and exporting only those groups work - but my naming conventions get out of whack. Please make it easier to control transparencies on frames or export settings.  

Hello Figma Support,I am following up regarding my cancellation and refund request submitted 5 days ago.I would like to strongly request an immediate refund of USD 16.50 for the unexpected charge made to my account after my plan was changed without clear confirmation or approval from me.I never received a proper email notification, warning, or confirmation that my plan would be upgraded or changed before the charge was processed. I was very surprised to suddenly see the additional payment taken from my account. If I had been clearly informed beforehand, I would not have agreed to the plan change and would have cancelled immediately.As soon as I noticed the charge, I contacted support and requested both cancellation and refund on the same day. I also cancelled the subscription to prevent any future charges.Since the request was submitted promptly and the charge resulted from a plan change that was not clearly communicated to me, I kindly ask Figma t

Hi everyone,I was on an Education plan and was downgraded to Starter. I am trying to transfer a design to a new user. The file ownership was transferred from a designer Poonam to me, but the file still shows as being in Poonam’s Drafts. When I select Move, I get the message: ‘You can’t move files that are in another person’s Drafts.’ We mainly need to preserve the design; preserving comments would be helpful but is not required.Thanks

When importing images directly into Figma Make, for some reason some of the images were directly linked in the form of src=”/src/imports/imagename.png” instead of using an import at the top of the page and then linking to the imported asset, eg: import importedImage from “@/imports/imagename.png”…<imgsrc={importedImagge}alt="This is the image"className="h-full object-contain"/>This only occurred for newly-added images. Images directly linked via the img tag’s src attribute are not processed during the build and do not end up correctly linked in the final distribution (dist) output. Fix was to manually edit the code where any images were referenced in the img src attribute and import them same as other assets.

I subscribed to Figma and paid $20 expecting monthly AI credits, as advertised. Recently, I discovered that Figma has changed this system to a daily limit instead, which significantly reduces the value of what I paid for. This change was not clearly communicated, and it feels unfair to existing subscribers who signed up under different terms. Has anyone else experienced this, and how is Figma addressing it?

I have a Figma Pro Plan, and now Claude is telling me that, “Figma puts a cap on how many MCP requests can be made in a given window. When that cap is hit, every call returns that error until it resets.”Where is this cap documented?  How can I tell when it will reset?  Why didn’t it mention “caps” when I paid for this membership?  This is holding up development now, and actually as a STOCK HOLDER in this company, I am not happpy about this at all.

This is an enormous issue as issues are creeping into client-facing designs. Figma has always been reliable as an atomic design tool, but overrides are resetting when I copy and page components within the same page or to new pages and I can’t catch all of them. This never used to happen, and it’s fundamental that it works. Our workflow has been developed utilising Figma’s capability as a design tool. That capability now seem unreliable, and it’s throwing my design team through a loop and clients are noticing. It’s been prevalent for about 4 months and goes unfixed while gimmicks like custom cursors get added and removed each week. This is something we have noticed across out whole team, whether on mac or Windows.

Dear Figma Support Team,I am writing to report several issues I’ve encountered while working with multiple Figma accounts simultaneously. These problems started recently (possibly after a recent update) and are significantly impacting my workflow. My colleagues are also experiencing the same issues, suggesting this is not an isolated case.Issue 1: Authentication Failure via App-to-Web RedirectWhen I click on an account in the Figma desktop app to log in, it redirects me to the web browser as usual. However, even after completing the login process in the browser, the app often fails to register the login. I have to repeat this process 2–3 times before the account successfully logs in.Issue 2: Loss of Seamless Session Recovery for Multiple AccountsPreviously, if I had multiple files open from both Account A and Account B and my computer went into standby, I could simply re-log into both accounts upon waking the d

I would like to transfer my Figma Pro Account to my personal email address. Currently I just realized I am using my work email address. can you help me on this please, I don’t want to pay my monthly subscription using my work email. 

Hi!I bought a ticket for Config 2026, but the invoice I received by email came completely blankMy company needs that invoice for their accounting records.

Sehr geehrtes Figma Support-Team,ich habe aktuell Probleme mit meinem Figma Education Account und hoffe auf Ihre Unterstützung.Beim Anmeldeprozess befinde ich mich in einer Endlosschleife zwischen Login und Verifizierung. Zu Beginn wurde meine Verifizierung zwar erfolgreich genehmigt, jedoch wird dieser Status in meinem Account nicht angezeigt.Stattdessen werde ich weiterhin aufgefordert, mich erneut zu verifizieren. Mittlerweile habe ich jedoch die maximale Anzahl an Verifizierungsversuchen erreicht („Verification Limit überschritten“), wodurch ich den Prozess nicht mehr fortsetzen kann.Ich bitte Sie daher, meinen Account zu überprüfen und die Verifizierung manuell zu bestätigen oder das Limit zurückzusetzen, damit ich den Vorgang erneut durchführen kann.Falls weitere Informationen benötigt werden, lasse ich Ihnen diese gerne zukommen.Vielen Dank im Voraus für Ihre Unterstützung.Mit freundlichen GrüßenAlina Chaudhry

An example :- i have a component set with 3 variants ( named v1 , v2 , v3 ) , here i connected the v1 to v2 and v2 to v3 keeping the v3 empty … whats happening is .. the v3 is somehow connects to v1 creating a  loop ! is this a Bug or something ? as i started to animate stuffs i found it out . or there has been an update about component loop ? . need help!!

We need some colleagues to work on the projects. Which seats should we purchase? Is it possible that the only option is the full seat at €800?Also, we need to return (transfer back) a project to its rightful owner, who has a free account. When the project was originally transferred to us, we thought they would still be able to edit it, but it turns out a full seat is required. Therefore, we would like to transfer it back.Luca

Hi Figma team,We previously contacted support to request reducing our annual seats from 12 to 4 before renewal, and also reported an unintended developer monthly seat charge.However, we have not received any response yet.Today, we received a new invoice that still includes:12 annual seats 1 developer monthly seatThis is incorrect, as we only require 4 annual seats.We have already replied to the billing support email thread with our account and organization details, but we would appreciate if someone from the billing/support team could help escalate and review this issue as soon as possible.Ticket already submitted via support email.Thank you. 

i already canceled but still charged wtf is this REAL SCAM

I was billed for something I didn’t accept and I’ve tried contacting support, however my tickets (except one that I made 5 days ago now) has been marked as solved by one of your employees.I re-opened the ticket which the figma-support chatbot told me to do, and it was AGAIN marked as solved without any reply by the same employee.Is it being marked as solved due to me having another ticket open? If that’s the case, please clarify that before marking it as solved. Also, from googling around it seems like support usually replies within 1-2 days and they still haven’t gotten back to me. How long does it usually take for a figma rep to actually look through your ticket and drafting a solution/response? This matter is quite urgent for me as it decides if I should keep using figma or change to a competitor.

환불요청합니다.2월 26일에 5달러 결제되었는데 갑자기 15달러 청구가 되었어요.저는 구독을 취소했기 때문에 금액이 결제가 되면 안됩니다.팀에 인원을 추가하려 했지만, 추가금액이 발생한다고하여 혼자서 프로젝트를 해야했습니다.환불해주세요

Hi, I was unexpectedly charged approximately 214.20 CAD on my account despite previously disabling my payment method and not actively using the service. I only expected a previous ~$50 payment last month.I would like clarification on what triggered this charge and would appreciate a refund or reversal, as this is unintended.Please also confirm that all subscriptions and auto-renewals are cancelled going forward.

Hi Figma Support,I recently made a change to my seat type, and now I see a $5 billing adjustment on my upcoming invoice — but I'm not sure what exactly I'm being charged for.Could you please clarify what this charge covers? If it's a prorated fee for the seat change, I'd really appreciate it if you could waive it, as I didn't intend to incur any additional costs.Thank you!

Hi! As of today when I’m editing components, the whole Figma file freezes/displays extreme lag down.I can otherwise work on the file with no problems, but if I try to push color changes/sizing changes/etc. on to the main component, the whole file frozes. Currently this seems to affect only one file. I’m using Figma Desktop. I’ve followed the troubleshooting checklist;I’ve cleared Figma’s cache, checked I’m using the newest version, closed every other tab restarted my whole laptop (I’m on Mac) tried to remove heavy assets on the file (svg assets, images, etc.) tried using Figma with and without my company’s VPN (no change in performance)yet the issue persists. This is severely impacting my team’s work. :( 

Every time after the library update the local components inside the file get broken, despite there is no any updates for the local files’ components from the Figma Library.I have to manually go over each and every component and click on it to get it fixed.Is there any fix to that?Does anyone trying to fix that issue?Why is the Figma degrade over time?Why is the Figma user experience gets worse and worse with every update?Is Figma dying?Should I consider an alternative?Is Adobe just puling Figma into a grave along with CC?

I was on the Professional Collab seats plan (US$5.00/month), but on May 14, 2026, I was charged US$38.50 (Invoice #V17EJUW4-0002) due to an unintended upgrade to the Professional Full seats plan that I did not knowingly initiate. I have already: - Submitted a support ticket via the Help Center form - Responded to Figma's email offering to connect me with a team member However, I have not received any follow-up response since then. Could someone please help escalate this refund request? I would like to revert to my original plan and receive a refund for the unexpected charge. Thank you.