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Hi everyone,I published a site using Figma Make and integrated my Google Analytics (GA4) tracking ID via the native settings.While basic metrics like total visits, active users, and real-time pageviews are tracking perfectly, my Average Engagement Time is showing up as completely blank or zero.I have verified that Enhanced Measurement is enabled on the GA4 side, and I am definitely spending enough time actively browsing the site for it to trigger an engaged session.Any guidance or workarounds would be greatly appreciated!

Hi figma SupportI am Thanish Roshan D (redacted by the moderator due to PII) is my email ID i have wrongly purchased professional pack for 1 year but i need 1 month pack i need to get downgrade for 1 month and extra amount i need refund please kindly help me to get downgrade and refund  

Opening the Windows Emoji Panel (Win+.) works, but clicking any emoji fails to insert it anywhere in Figma.Test and failed: Canvas text layers, layer names, page names, component names... (everywhere) Additional notes: This issue only occurs in the Figma Desktop App, browser works properly.  Figma desktop app Windows 11

 Invoice number: PLJOFXEG-0002An unintended payment was made today. I reviewed your refund policy and confirmed that I am eligible for a refund if I submit a request within 24 hours of the payment.I would kindly like to request a refund for this charge.Thank you for your time and assistance. I would greatly appreciate your help. Invoice 

The IssueI am trying to give team level view permissions to members but they are not being received. Because of the confidentiality of the project, access permissions are controlled at team level and is set to “People invited to team”.  I am inviting the team members the same way I’ve done everyone previously but they don’t receive an email and they have no notifications to accept. Even if I add them to the team and then share a link they still can’t access the team or pages. Unless they are able to “Accept” the invitation they can never access any of the team content. Even this behavior feels inconsistent, because sometimes they can request access and sometimes it says it can’t be found. (Picture attached) It’s causing major issues with giving access to our new devs.  It’s also difficult to trouble shoot because they are on such a large time difference we are rarely on at the same time.Additional Info:We are on an Enterprise account We predominately only have trouble with our contract

Hello Figma Support,I’m trying to cancel my Professional team subscription, but I cannot find any option to cancel the plan or manage the subscription from the Billing/Admin settings.I recently received an email saying that a recurring payment for my Professional team subscription could not be processed.I do not want to continue this subscription, and I want to make sure that there will be no further automatic payment attempts or charges.Could you please: Cancel my Professional team subscription. Disable any future recurring billing or payment attempts. Confirm that the subscription has been fully canceled. Confirm whether there are any outstanding invoices or pending charges on my account. Please let me know if you need any information from me to locate the correct team or subscription.Thank you.

Hi, I'm following up on my support request: https://help.figma.com/hc/en-us/requests/2170914I haven't received any updates so far, and the issue is still unresolved. Could you please look into this and provide an update as soon as possible?Thank you for your help!

我的本月账单多了一个fullseat，我们只有一个设计师，只需要一个fullseat

Hello,I am writing to request a refund for an accidental annual subscription charge.I have been using the Figma Pro plan on a monthly basis. However, on May 7th, 2026, the plan was accidentally switched to an annual subscription.I realized this mistake on May 8th and immediately cancelled the seat/subscription. As this was an unintentional purchase and I took action within 24 hours, I would kindly like to request a full refund of the annual fee.I would appreciate it if you could help me revert this and process the refund. Thank you for your assistance.

I want to remove the Edu plan of my account so that my friends (which aren’t students) can access the figma file :( I dont know how to send a ticket so I come here for help :(( 

Hello, this is a new account and I wanted to try and apply for student plan but always run into this error after couple of tries. I tried to file a report but I need to use Figma asap for my university courses. Can anyone help me answer how to fix this?Addendum: I am an offshore student studying in Oman and an Online Distant e-Learner from University of the Philippines Open University. I wonder if this discrepancy affects my application? 

Hello,We have received a notification indicating that your app may stop working after January 2027 because it is currently running on a platform that will no longer be supported.As your app is actively used in our Atlassian Cloud environment, we would like to understand your plans regarding this change and how it may affect our organization.Could you please provide information on the following points? Migration Strategy Do you plan to migrate the app from Atlassian Connect to Forge or another supported platform? Is there already a migration roadmap or target timeline available? Impact on Existing Functionality Will the current app continue to function without changes until January 2027? Are there any features that may be impacted or deprecated before that date? Customer Actions Required Will any action be required from our side to support the migration? Will reinstallation, configuration changes, or data migration be necessary? Licensing and Commercial Impact Will there be any

자동결제 환불 요청드립니다 .

 Hello Figma Support Team,First of all, I didn't know that how I added an extra seat while giving permission to other account to view which lead to a charge per seat.This unintentionally gave a team members 'full seat' permission, and I now know that this leads to an additional fee. So I changed the seats but I already paid the bill and I want to get a refund on that extra seat which was accidently added.I also raised a ticket but got no reply on email.Here is my ticket no: #2184420. Please let me know if you need any further information. I look forward to your quick response.Thank you. 

Hello Figma Support,I’m using the free Starter plan, and my daily AI credits are still showing 0/150, even though it is the next day.My AI balance shows that I have 344 monthly credits remaining, but my Figma AI prompt box is completely disabled. I have already refreshed the page and logged out and back in, but the issue persists.Could you please help me understand why my daily credits have not reset?I have attached a screenshot of my AI balance for reference.Thank you for your help! 

Lately Figma for Mac has become unusably slow. Even scrolling through the design is painfully laggy. Used to work perfectly.

I have the same problem:Yesterday evening, my account showed more than 2,000 AI credits. This morning, the balance was zero. I did not expect to use all of those credits overnight.Could you please check my credit usage history and explain what caused the balance to drop? If the credits were deducted in error, I would appreciate it if you could restore them.Thank you for your help.

Hello Figma Support Team,I would like to request a full refund for an unexpected charge of $13.20 USD.About a month ago, I subscribed to Figma for approximately $5 per month. However, when I checked my billing information, I noticed that my next payment was scheduled to be over $30, which was significantly higher than the price I originally signed up for.Since I never agreed to pay such a high amount, I canceled my subscription to prevent any further charges.Despite canceling my subscription, I was unexpectedly charged $13.20 USD.I find this billing situation confusing and frustrating, as I did not intend to continue using the paid plan at this price.I am requesting the following:A full refund of the unexpected $13.20 charge. Confirmation that my subscription has been successfully canceled. Confirmation that no further charges will be made to my account.Billing Details:Team: Yujin Song's team Amount: $13.20 USD Billing Period: September 9 – October 9, 2026I would appreciate your assist

Hello,I have been a digital teacher with an education account (redacted by the moderator due to PII) for several years. The institution where I teach (Cifacom.com) is changing email providers this year and moving from Google (Gmail) to Microsoft (Outlook). How should I proceed so that my second-year students, whom I will see again on 10/5 for their third year, can continue to use their Figma accounts, and without losing the work they have already done in the second year?Best regards, Marc MannevY

Hi I'd like to check whether the following behavior is expected on an Education plan team.SetupOur organization is a bootcamp and has been verified for the Education plan. We have a team on the Education plan. All accounts/members show "Verified" under Education status in the People tab, and there are 0 unverified users. Inside the team, I created a folder and put files in it (both Figma Design and FigJam files). The team has "can edit" access to the team and folder ("Anyone in [team name] can edit"). On the file's Share dialog, the team also shows "can edit".What I expectedSince edit permission is set at the team, folder, and file level, and every member is verified, I expected any member to be able to directly edit a file created by someone else and edit it right away. What actually happensWhen a member (not the file creator) opens the file that others created, a banner says "You can only view and comment on this file." with a "Start editing" button. The members are signed in with th

Why on top of nothing, were 50,000 won being charged all of a sudden?(Exactly 52,903 won)Please refund. I have never paid such a large pricing plan.I have never made any payment.And cancel all subscription plans and refund them unconditionally. QuicklyIt seems like it was billed annually, but I have no intention of using it and never agreed to an annual subscription.Please refund. I have not used any features since making the payment.Please refund quickly.

Support ID: srid_VTXP744JYW0VNG563KW63HBEP

Hi everyone,I’m experiencing a bug that completely breaks page scrolling when the prototype content is set to “Responsive”. There is basically no way to scroll down. I tested multiple prototypes that were working correctly before. I’m on the version 126.9.10 and reloaded the tabs.  Please look into this issue, as it makes prototypes unusable at this point. Thanks

To repeat the issue, create a form and remove fill and any other style it has, then click elsewhere, now try to select it by clicking and draging, and it won’t be selected like the software doesn’t see it, while it style exist and you can see on the layer panel,And that is an issue that should be fixed.