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Hi Figma team,I built our business website using Figma Sites and connected it to a custom domain:[removed]We are currently experiencing a Google indexing issue affecting multiple pages on the website, and I would like to know whether this could be related to Figma Sites.Google Search Console currently reports:“Crawled – currently not indexed”for approximately 15 pages, including our homepage and several important product pages.One example is:https://niio.apsm.com.tw/crmWhat I have already checkedI tested the /crm page using Google Search Console → URL Inspection → Test Live URL.The results show:The URL is available to Google. Crawling is allowed. Page fetch is successful. Indexing is allowed. Googlebot can render the page correctly. The page content and text are present in the HTML received by Google. Google-selected canonical is the inspected URL itself. There is no noindex directive blocking the page.I also checked the rendered screenshot provided by Google's Live URL Test, and the p

Hi! I purchased the file from the community, but I’m unable to open it. I keep getting the error: “You’ve made too many recent attempts. Please try again later.”I did open quite a few files previously, but I haven’t opened any files in the past dayHow can I access the file I purchased, and how long should I expect to wait for the restriction to be lifted?

This has been happening the past 4 days and this really affects my work. Does anyone else have ever experienced these kind of errors? These only affect specific files, not all. Some files still load just fine, but others either hit one of these 3 walls, or stuck in an infinite loading state. The white state only appears on Browser (Im on mac) and the other two error states happen when I use the mac app.  

Hi, I’m looking to attend Config India. A colleague from my same company has a ticket but is no longer able to attend.Would it be possible for the ticket to be reassigned to me, with the required verification from both sides? Since we work for the same company, I can provide my company email ID and any other information required. My colleague can also confirm the ticket transfer and provide proof of employment if needed.I understand there may be restrictions around ticket transfers, but if Figma can verify that both the current ticket holder and I are genuine employees of the same company, would an exception or official reassignment be possible?Thanks!

i am on a free plan yet Figma has invoiced me for this month! i want IMMEDIATE REFUND and my accounts cancelled with Figma.  i have 2 support tickets which have been open for 4 days and no one is answering.  Anyone reading this - FIGMA IS A SCAM DO NOT TRY THEIR PAID MONTHLY SUBSCRIPTIONS BECAUSE YOU WILL NOT BE ABLE TO CANCEL, THEY KEEP INVOICING EVEN THOUGH YOU CANCEL IN TIME !!

I’m experiencing an issue with Figma Motion that seems to have started recently.My usual workflow is:Select an object. Move the playhead to the point where I want the animation to start. Add a Position keyframe. Move the object to create the first movement. Move the playhead further along the timeline. Add another Position keyframe to continue the animation.The problem is that when I move the playhead to a later point in the timeline and click Add Keyframe → Position, the object immediately jumps back to its original/initial position on the canvas.This happens as soon as I click Add Position, before I even move the object.The expected behavior is that the object should remain at its current interpolated position, and the new keyframe should continue from that position.This makes it impossible to smoothly create multiple Position keyframes because adding a new keyframe resets the object visually to its starting position.I’ve attached a screen recording showing the issue.This behavior di

the series has 3 videosbelow is one exemple os the video without sound.https://www.figma.com/webinars/getting-ready-to-build-from-figma-video/

소속에 실수로 토핑이라는 것을 만들어서 결제가 되었습니다. 현재 구독 취소를 완료한 상태이며, 해당 소속은 사용하지 않았습니다. 토핑으로 생성된 건에 대해서만 환불 부탁드립니다.  (platformavengers’s팀은 지속 사용하고 있으니 환불하시면 안됩니다.)감사합니다. 관련 문의: (redacted by the moderator due to PII)

My team recently started using Figma motion and there’s quite a few bugs when it comes to the animation features. 1) the Y X axises seem to glitch and make the object’s position nudge back and forth when altered2) either that or it completely crops the art board of and skews and crops the whole composition.this is super frustrating & inefficient given that we are trying to migrate over our AE motion templates to Figma motion.It slows us downPlease advise!  

Hi, I'm reaching out because I haven't received any response on ticket #2124861, opened 3 days ago. Our situation: the person who was the only admin/owner of our Figma team (Professional plan) left the company, and their email account was deleted. We have no admin left on the team, so no one can manage members, seats, or billing. I currently only have View/guest access with a pending Full seat request that no one can approve. This is urgent for two reasons: Figma is my main work tool and I'm essentially locked out of editing, and without an active admin the subscription will keep auto-renewing indefinitely with no way for us to manage or cancel it ourselves. I have the billing details needed to verify the account (card info and last payment info) ready to share through the proper channel. Could someone from the support team please follow up on ticket #2124861 as soon as possible? Thank you.

Just got charged 232 euros for a plan I checked multiple times and was already canceled. As far as I understood for over 6 months, this plan was already inactive and no privileges were assigned to me. I checked and this was the case in my team. Yet, I am now charged 232 euros. I need to contact the relevant department to ensure today's payment is reverted and the plan, which I thought was successfully canceled (no one has used it for over a year) is properly canceled this time.

Hi,Images inside a published library component fail to load in consuming files. We have narrowed down a consistent reproduction.Steps to reproduce:1. In a library file, create component A with an image fill applied directly to its own layer. Publish it. This works correctly everywhere.2. Create an instance of A and replace the image in its slot (an image fill override on the instance).3. Wrap that instance together with other layers into component B, and publish B as part of the same library.4. In any consuming file, including a brand-new one, insert component B.Result: the slot image does not load, and we get "An invalid image or thumbnail was removed."Key observation: component A on its own always renders correctly, in every file. Only images that are referenced through an override on a nested instance fail to appear in consuming files. This suggests that assets living on a component's own layers are collected at publish time, while assets referenced only by an override on a nested i

切图导出图片png、jpg均无法正常显示，但使用文件—导出效果正常

Hi,I want to transfer my ticket to another person in my same org. Please raise a ticket for the transfer of my ticket as soon as possible.Thanks

I need assistance with my project 

I subscribed to the Figma Professional plan 2 days ago (Sept 7th, 2026) and was charged 24 euros. After using it, I found the experience very slow with a lot of errors, so I decided I no longer want to continue with the subscription. It won’t work for me.I have already submitted a request through Figma's official contact form under "Other request" but I wanted to ask here as well:Has anyone been in the same situation? Is there another way to request a refund for a Professional plan subscription purchased 2 days ago? Thank you!

Yesterday I’ve restructured our Figma projects:Created a folder with “Anyone in Company can edit” Added sub-folders with “Anyone in Company can edit” Moved existing files into these sub-folders People, who previously could edit these files (through the global full seat), lost their editing capabilitiesIt seems that after the files were moved they switched to “Anyone can view”.Why do these files, moved to new sub-folders, have the Share settings different from the old files in old projects?Files in the new subfolders   Files in the old projects  Now, do I need to manually update this permission for 100+ files?! And moreYou do know that after the projects to folders transition you removed the project/folder description visibility, right? They still exist in settings, but no one sees them.

Hello! I am a University of Waterloo student and I am having a hard time renewing my student verification despite submitting various documents multiple times. I believe it is because I am currently on a program-required work term, so the documentation presents me as a part-time (I am enrolled into a Co-op related online course) / unenrolled student. Some help would be greatly appreciated!

Hi, a couple of times inserted a color token, and after reloading the file, the color disappeared like this:It’s suppose to look like this:Is this a bug? how should i resolve this?

Hi,We are having trouble with connected folders.Setup:We are on Enterprise and we host the connected folder The connected folder is shared with our client's product team The client is on an Organization plan with paid Full and Dev seatsWhat happens: when the client's users join the connected folder, a guest seat is created for them in our organization. When their developers then use the Figma MCP server, they hit a rate limit almost immediately and get a 429 response.Our reading of it is that the rate limit is being calculated from their guest seat in our organization rather than from the paid seat they hold in their own plan.Questions:Why does joining a connected folder create a guest seat in the host organization at all, when the documentation says each party works based on the seat they hold in their own plan and the host is not billed for external users? When an external user works in a connected folder owned by the host, which plan and which seat determine their MCP and REST API r

Hello,Thank you for reviewing my case and canceling my plan.I’m following up regarding the refund for the automatic subscription payment that was charged today.Invoice number: XHK8QGTI-0002The subscription was renewed automatically, and I did not intend to renew it. I also have not used the subscription or any of its features since the payment was made. I requested the cancellation as soon as I noticed the charge, and I understand that my plan has now been canceled.I understand that Figma’s Terms of Service generally state that subscription payments are non-refundable. However, given that this was an unintended automatic renewal and the subscription has not been used, I would sincerely appreciate it if you could make an exception and issue a full refund for this payment.Could you please review my case and let me know if the refund can be processed?Thank you very much for your help and consideration.

Hi,I’m following up on support ticket #2125268 regarding an accidental seat upgrade.While moving a Draft file to a team folder, our Collab seat was unintentionally upgraded to a Full seat. This created a $161 billing adjustment that is currently scheduled for our next invoice on October 11.I contacted Figma Support immediately and requested that the seat be restored to the original Collab seat and that the additional charge be cancelled.I would also like to explicitly request the cancellation of any monthly subscription or monthly seat charge that was created as a result of this accidental upgrade. Please remove that monthly subscription from our account so that no recurring monthly charge is generated.I have not intentionally used the Full seat after the accidental upgrade. Since this billing is connected to our company card, I’m concerned about the upcoming charge.Could someone from the Figma team please help review or escalate ticket #2125268, restore the original Collab seat, cance

Luego de trabajar en Figma Make y hacer push o “envíos” a Github a través de la integración oficial de Github desde Figma, desde hoy no me esta permitiendo hacer el envio y me aparece el siguiente error. No me deja restablecer de nuevo la integración y estoy necesitando poder enviar las actualizaciones del codigo para trabajar con un aplicativo. 

I can’t connect to github. I’m getting this errorI tried also uninstalling the app from github and is the sameTried this web and desktop app 

This is the most infuriating thing—more often than not, I'm working WITH the variables menu open. And as I'm selecting and unselecting layers using the ESC button, why does it default to closing the variables panel? If I want to close it, I'll just hit the close button. The ESC key is VERY commonly used during a regular workflow—why would opening a variables panel COMPLETELY override it?! Terrible UX for a design tool company :(