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Hello! I recently completed the steps to verify my education status so I could access the education plan with my school email. SheerID said that I have been verified on their end, so I would need help from Figma. I did not receive any emails on my personal email so I did not accidentally verify the incorrect email. Please let me know what I can do to remedy this! Thank you :)

Hi team, I’m having trouble getting my Education account plan verified. I have reached out to SheerID and they confirmed my access was approved on October 3rd, 2025.  They explained that any requests after this date won’t get new approvals, as Figma allows only one approval per person within a 335-day period. I don’t understand what this means - I’m still getting the “verification limit exceeded” on my Figma board and I can’t use it.  SheerID referred me to you. Can you kindly let me know how we can resolve this? Thank you!

Hi, a Figma file seems to have disappeared from my workspace. I’ve checked search, Drafts, and Trash, but couldn’t find it. I was the only admin and I don’t make any file changes.Could you please advise what might have caused this file to disappear? I’m concerned this could also happen to my other files. I’d appreciate clarification on whether this is a known issue and if there are any steps I can take to prevent it.Here’s the file link[redacted by forum moderator to remove PII]Screenshot attached

I am trying to reach someone from Figma to purchase ten professional seats. I represent an institution of higher education and we’re also tax exempt. Would someone reach out and contact me please? I’ve already submitted an email, called the digital answering service, and submitted a sales contact form. 

I am developing a Dev Mode plugin that manages Dev Resources. I have encountered a critical issue where the Plugin API fails to retrieve inherited Dev Resources from a component instance in a consuming file, even though those resources are clearly visible in the Dev Mode UI.This workflow was functioning correctly previously, suggesting a recent regression in the Plugin API or Dev Mode permissions.My Setup: User Role: Dev Mode (View-only / Dev Seat). No Edit access. Workflow: Cross-file library usage (File A has Main Component, File B has Instance). Steps to Reproduce: In File A (Published Library): Create a Component. Use a plugin to add a Dev Resource to this component programmatically (addDevResourceAsync). In File B (Consumer): Insert an instan

I’ve reached out to the education team after applying for Figma for Education. I’ve not received any verification email to confirm the link, even though I've confirmed my school email is correct. I decided to reach out to the education team directly via email to get support. I’m not sure if emails from Figma are blocked but I haven’t seen any emails in the Junk or Deleted folders. 

I noticed that after the last update some of my nested components are broken in sizing/scaling. I would reload my library after publishing and half the instance across various screens would take off. Specifically the components are getting bigger somehow. For instance this image component, nested in a product card, should be as is in the version on the bottom, after reloading the component from the ds library the image is bigger. Or the stamp in the footer is correctly inserted in the beige space in DS itself but as an instance it seems to enlarge quite a bit. This happens with images, icons, other assets like stamps etc. It seems that it needs me to manually redo everything now (copy-pasting from DS library, editing etc) and i do not have that type of time/budget for this big of a project. 

We use variable fonts that use font-variation-settings. I can set the font-variation-setting to width 90 in design mode. But this property do not show in dev mode for the developers. Is this a bug? Or are we doing something wrong?Visible in design modeNot visible in dev mode 

Hello Figma Support Team,I’m reaching out because I’m no longer able to access my Figma account. The email address associated with my account was provided by my school, and it has recently been permanently deactivated. I’ve confirmed with the school that they’re unable to reactivate it.Unfortunately, this means I can’t log in or receive any account-related emails. I have important Figma files in this account and can’t afford to lose access to them.I’d really appreciate your help in changing the email address associated with my Figma account to my current, active email address so I can regain access. Please let me know what information you need from me to verify ownership of the account and proceed with this change.Thank you so much for your time and support.Best,

Hello, I was using Figma well as an educational account until last year.I'm trying to re-certify it because it's expired, but it says "Over the verification limit" and I can't authenticate it anymore.I expect it to have expired because I couldn't check the email to re-authenticate.I'm having a lot of hard time because collaboration is not possible. Please help me recertify it. If you tell me how, I'll proceed quickly My educational email is gachonjun@gachon.ac.kr Thank you.

Hi team,We’re running into a really frustrating issue while viewing prototypes in Figma and wanted to see if anyone else is experiencing the same thing.Sometimes while previewing a prototype, the entire Figma prototype panel suddenly shifts completely to the left side of the screen. Once this happens, the view gets stuck — we can’t move or pan the prototype, and all prototype interactions stop working entirely. It basically becomes unusable at that point.What’s strange is that this doesn’t happen consistently at a specific step; it just happens randomly while viewing the prototype. Refreshing doesn’t fix it, and reopening the prototype is the only workaround for now.This issue is happening for multiple people on our team, so it doesn’t seem to be a single machine or accou

I can't access my old account because it was connected with my school email that I can no longer access

Hi Figma Team,I'm trying to connect Amazon Bedrock AgentCore Gateway to Figma's remote MCP server but facing connection issues.Setup:Endpoint: https://mcp.figma.com/mcp Using OAuth 2.0 authentication (Okta as identity provider) AWS Region: us-east-2ErrorFailed to connect and fetch tools from the provided MCP target server. Please check the server endpoint or tool capability support. Unable to connect to the MCP server. What I've verified:OAuth token exchange works (tested via curl)Any guidance on what might be causing this?

Hello!I’m currently trying to integrate the prototype to my site using Embed API. As it was requested in the instruction, I’ve created a new application, added allowed embedded origins and inserted iframe tag with prototype URL (including client-id field in order to enabled Embed API). However, it seems that my origin settings aren’t propagated to the iframe. Whenever I click to the prototype inside the iframe, my browser logs an error message into the console. From what I already discovered, allowed_embed_origins field always comes with null value, regardless of the settings I set. Please take a look My embed API settings, application isn’t published and is still set to “private” Error messages (they’re the same on any of the specified origins)

hey, my name is kms and i am developer i developed an app and i used Figma for designing prototype of my app.I mistakenly logout all Gmail account from my laptop and there was a Gmail account on that used for connecting to Figma.after some days my Figma get logout so i try to login again but i forget my Gmail account that i used for Figma. i try man times to get back the Figma account i get failure all time to get remember my account.after finding more account i find that i share my designing prototype to another account share link of prototype from main accounti request to figma support team just help me to get gmail account so i login again. 

I’m a school administrator. Our school previously had approved Figma for Education access.Due to staff changes, the renewal was missed in September and our Education access was removed.I have reapplied via the Education status application page, but the High School domain request form indicates that submissions will not be reviewed until 2026.I’m requesting a manual review or escalation by the Education team to restore Education access for our official school domain (hv.edu.vn).Account email: phibinh@hv.edu.vnSchool: Hoang Viet School (Vietnam) 

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,D

I have cancelled the single month professional subscription and need to return to the free account straight away but it seems the subscription runs for the full moth rather than reverting straight away. Can this be actioned now please as anyone else that is trying to look at the 3 free pages is being blocked and asked to purchase a professional plan seat. Can you please make the account a free one right away and take away all reference to the professional plan? 

In files view, my slide deck has no preview image. It’s jst blank white. And I see no option to set the thumbnail like is available for regular files.

The Prototype UI shifts left and offsets so the side menu is inaccessible until I reload the page.This is the start page: What happens when the design prototype goes back to the start page after I have moved forward a page: I have attached a video capturing the maladaptive behavior. 

En el area de archivo o File tengo un frame con el nombre de card, el frame tiene imagen y cuerpo. En el cuerpo tengo integrados titulo, tag wrapped, texto y un botón. el problema que se me presenta es que al momento de ordenar estas herramientas se organizan de abajo para arriba en vez de arriba para abajo, el principio lo ignoré, pero ahora que inserto un botón en el frame el botón se inserta al revés 

I’ve created many patterns. Some with vectors. Some with bitmaps. They appear fine in Figma, but when I hit “play” in my prototype, they don’t appear. To make it more weird, they sometimes appear. Like, I had it appear for a while. Then it stopped appearing in the browser, but appeared in the figma “play” part. Then is stopped appearing all together. I think this is a bug.Has anyone found a fix for this? 

Hello, I'd like to switch my team to the Free plan from the Edu plan but keep my personal account on the Edu plan.

Hello Figma Support Team, We have observed since today morning an intermittent issue in Figma where certain screens do not load properly when we are logged into the our account. When this happens, the page becomes unresponsive, and we are unable to click or interact with any elements on the screen. Note that this behavior is not observed that when we are NOT logged into the account. This issue occurs randomly and disrupts our workflow. Currently, the only workaround we have found is to reload the page or close and reopen the file. I have attached a screenshot for reference to show how the issue appears. Could you please help us identify the cause and suggest a permanent or alternative solution? Let us know if any additional details are required from our side.

Hello,I submitted an OAuth app for review, got rejected because reviewer hit OAuth app with client id [clientID] doesn't exist error. I triple-checked the ClientID, they match. For review, the app is set Public (but not listed in community).I tested it myself (same environment) before and after submitting for review, it works just fine, meaning that the difference is in the fact that I'm in the Figma team that owns the app, but your reviewer is not.The OAuth flow works correctly for the app owner, but external users cannot authenticate until the app is approved.I’ve submitted a request for assistance, but getting ignored. Looking for help.