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I can't load any content; instead, the program freezes and becomes unusable, and refreshing doesn't help at all. 

Hi Figma Support,I am writing to request the restoration of a Team Library file that was accidentally deleted.I must emphasize that this file has been completely purged. I have already performed a thorough check of the Trash folder with the filter set to "Created by: Anyone," and there are absolutely no records or traces of this file remaining.This file is critical to my design stydent work. Here’s the file link for your reference:File URL: https://www.figma.com/design/TnpgN3S58ouT5lCkr7k5Gi/%D1%80%D0%B5%D0%BA%D0%BB%D0%B0%D0%BC%D0%B0-%D0%9A%D0%98%D0%A2?node-id=0-1&t=kZwwtz70HiR4F0ds-1Since the standard recovery options are not working, could you please help us recover this file from your backend database?I look forward to hearing from you soon.Thank you for your help.

When creating an annotation, if I zoom or pan to another area of the canvas and the annotation input field goes out of view, the text entered in the annotation is lost. As a result, I cannot inspect or verify content elsewhere on the canvas while writing an annotation without risking the loss of my draft.Steps to reproduce:Create a new annotation. Start typing text in the annotation input field. Zoom or pan to another area of the canvas so the annotation field is no longer visible. Navigate back to the annotation. Observe that the text entered in the annotation has disappeared.Expected behavior:The annotation draft should be preserved even when the annotation field is no longer visible on the canvas. Users should be able to navigate around the canvas and return to their annotation without losing any unsaved text.Actual behavior:The annotation text is cleared and must be re-entered when returning to the annotation.

After having the new fullpage variables view, I can only duplicate individual variables and not groups. This is extremely annoying and sets my workflow back a lot. Is this a known bug and will it be fixed soon?

Screenshot of Figma Make chat getting overlapped glitchRecently I’ve been facing this issue multiple times in Figma Make. The chat elements keep overlapping with each and sometimes even showing duplicates. It is kind of confusing. I have to reload the chat to fix the issue.

Necesito apoyo yo el año pasado cree una página  https://www.figma.com/design/BPjGa7pDn82dI0xt0rz85u?node-id=4-252&fuid=1458166700269971500 pero ahora me da error[redacted PII - DJV 7/7/26]

I recently migrated my typography system from raw text style values to Variables-based values using breakpoint modes.Previously, all text styles were defined with fixed values (font size, line height, font family, font weight, etc.). I then replaced those raw values with variables connected to typography modes for responsive breakpoints.The migration appeared successful inside the Foundation library file. All components correctly inherited the updated typography values and display the expected styles. However, after publishing the library, many instances in consuming files did not update correctly. Instead, they seem to retain stale typography metadata. I am seeing two different issues:Issue 1 — Old style names remain visibleIn some text layers, the instance still displays the old style name even though the main component uses the new style.Example:Main component: Body L Bold Instance: Text L BoldThe instance is clearly showing the old style name, despite being linked to the updated st

Why isn’t simple formatting working?  

Since the latest version (126.6.12) I’ve been struggling to open certain files in the DESKTOP app. I get the following message - Something went wrong...Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates.Files open fine in web browser.

For the past couple days, page names are invisible but pages are still there. See the hidden blank page names between Assorted and Archive? We can click and open them, but we need to memorize which page is which. 

I no longer have the "Show Agents on canvas" setting. It appears to have been removed. Please restore this option as soon as possible. I can't work effectively with the Agents panel appearing on the canvas all the time, and I need the ability to hide it.

When driving a FigJam file through the Plugin API via an MCP integration, I hit three reproducible problems in one working session. Filing together since they all stem from Plugin-API-over-MCP reliability.1. Cross-page reads return empty. Reading a page's children for any page that is NOT thecurrently active page (e.g. figma.root.children[n].children where n is not figma.currentPage) returns 0 nodes, even when the page clearly has content. Only the active page reads correctly. This makes it impossible to reliably inspect or verify content on other pages.2. Cross-page clone/append fails silently. Calling .clone() on a sticky and appendChildonto a different page produces no visible node and throws no error. The operation reports success but the content never appears on the target page. Recreating nodes from scratch on the active page works; moving/cloning across pages does not.3. Edits don't reliably persist / possible transaction rollback. Text edits and deletessometimes don't stick. Se

안녕하세요 Figma 지원팀,오늘 실수로 구매한 Dev 좌석 2개에 대한 환불을 요청드리고자 합니다. 저희 팀에 실제로 필요한 것은 Full 좌석 2개인데, 실수로 Full 좌석 1개 + Dev 좌석 2개를 구매하게 되었습니다. 해당 Dev 좌석 2개는 프로젝트 작업에 사용되거나 할당된 적이 전혀 없습니다.Dev 좌석 2개를 환불해 주실 수 있을까요? 환불이 완료되면, 저희가 필요로 하는 Full 좌석 2개를 맞추기 위해 Full 좌석 1개를 추가로 구매할 예정입니다.계정/워크스페이스 정보:팀/조직명: [hani] 계정 이메일: [Redacted by moderator - 2026/07/09] 인보이스/주문 번호: [WOKL2GHS-0001] 구매일: [2026.07.06]추가로 필요한 정보가 있으면 언제든지 말씀해 주세요.감사합니다.hanhee 드림Hi Figma Support Team,I'm reaching out to request a refund for 2 Dev seats that were purchased by mistake today.What we actually need is 2 Full seats for our team. However, we accidentally purchased 1 Full seat + 2 Dev seats instead. The 2 Dev seats have never been used or assigned to any project work.Could you please refund the 2 Dev seats? Once refunded, we plan to purchase 1 additional Full seat to reach the 2 Full seats we actually need.Account/workspace details:- Team/Organization name: [hani]- Account email: [Redacted by moderator - 2026/07/09]- Invoice/order num

Hello Figma Support Team,I need your assistance with an account and subscription issue.I had an active Figma Professional subscription on my company email account, which was billed for the period 7 June 2025 to 30 June 2026.At the end of June, after leaving my previous company, I created a new Figma Professional subscription using my personal email account and transferred all my teams, projects, and files to it.The problem is that my previous company email account is no longer accessible because the email address has been deactivated. As a result, I cannot log in to that Figma account to cancel the old Professional subscription.Additionally, my personal Figma account has been locked as of today, leaving me unable to access my work.I would appreciate your help with the following:Cancel the Professional subscription associated with my previous company account as soon as possible. Help me regain access to my personal Figma account. Advise if you need any information from me (such as billi

Hello Figma Support,I'm unable to access a Figma file that I previously had access to in a team on the Free (Starter) plan.Owner account: (redacted by the moderator due to PII)File URL: [redacted by forum moderator to remove PII]When I open the file using the original URL, it displays a "Request access" prompt instead of opening the file. I believe I previously had access to this file and would like to understand why my access was removed or whether the file was moved.Could you please: Verify whether the file still exists. Confirm whether my access was removed or changed. Help restore my access if possible, or advise on the appropriate next steps. Thank you for your assistance.Arbaaz Khan(Screenshot redacted by the moderator due to PII) 

 I’m on a Figma Professional plan and have an Open Session enabled on a FigJam file. The session works correctly on desktop - visitors can access the guest name-entry screen and edit without an account. However, on mobile, visitors using the exact same open session link are forced to sign up or log in instead of seeing the guest name-entry prompt. Steps to reproduce: 1. Open the FigJam file and click Share2. Enable Open Session (confirmed active, 24-hour window showing)3. Copy the open session link4. On desktop: visitor opens the link, sees the guest name-entry screen, can edit with no account - works as expected5. On mobile (tested on iOS and google phone): visitor opens the same link and is shown a Sign up / Log in screen instead, with no option to continue as a guestThis looks like a platform-specific (mobile web) bug in how the Open Session link is being handled, since the identical link works fine on desktop.

Some members of my team have suddenly been unable to view Figma files they were previously able to access an hour ago.I have checked that the User Group has View access to the Team and I have also checked that the affected people are in the User Group. I have tried asking the users to restart and I have tried removing the User Group from the Team and re-adding them.My current workaround is to manually invite users individually to the team. 

I need help with a billing issue. My teammate was previously an admin on the team “El equipo de MARIANNE FLOR SALAZAR CABELLO”, but I she no longer has access to it and she is still being charged for Professional Full seats on invoice Q1CF0YMS-0002 dated Today, July 07, 2026. My open ticket is 2002810. I need help stopping future charges tied to this team. For the problem I still went back to the team. A few weeks ago, we canceled a plan and we removed the card from the team’s payments. Now, months later, an amount of 127 dollars was charged to the account of someone who was no longer in the group and who, as I mentioned, had already removed their card. However, the charge went through and the receipt was sent to me, but in the project it still shows that we are on the free plan, and it also doesn’t allow us to view the transaction from the file browser. We want a refund of the money, and we would also like to know if it’s possible to completely remove the card information because it s

Lately, the copy/paste properties is no longer working with an in-line text. For e.g., if I change color or font-width within a paragraph and want to copy/paste properties/styling to another section of the same paragraph, it is no longer possible. It was such a useful feature to save time while formatting text. Is it a known bug? or a permanent change? Has anyone found a good workaround for this? Thanks

There is no slider to quickly resize the text.While working with text, the editing panel has sliders for quickly changing the line spacing of the text and the distance between letters, but the same is missing for the text size.Thank you!  

Hi, your product is great but it’s so difficult to use and navigate. I can never find the files I need.

원래 는 3만원~4만원대로 거래 하는  정도 … 요금제 결제 취소도 취소하고 결제돼서 보기놀랐어요 …  환불 부탁드립니다.. 저 돈이 없어요 월세내야해요 5만원에 인생이달려있습니다 … . 

Account: Professional planFile: HolyMomma.co (file ID: 3i3DklvXxH2VM5fi8xtRMk)URL: https://www.figma.com/make/3i3DklvXxH2VM5fi8xtRMk/HolyMomma.co Issue:In Settings > Domains > Connected domains, clicking "Connect a domain" opens the field/button but it immediately gets stuck on an infinite loading spinner and never progresses to the form where I'd enter my domain (holymomma.co) or receive the DNS records to add. Steps to reproduce:1. Open the file above2. Click the settings gear icon (top right) > Domains3. Under "Connected domains," click "Connect a domain"4. The button is replaced by a spinner that never resolves What I've already tried (all failed the same way):- Multiple full page reloads- Opening in brand-new browser tabs- Logging out and back into Figma, then retrying- Waiting 10+ seconds on the spinner- Removing a previously-connected domain and re-adding it (also got stuck) Additional notes:- No errors appear in the browser console during the stuck state- No related ne

When auto-keyframe mode is enabled in Figma Motion, property changes made through the Plugin API behave inconsistently:Stroke width (strokeWeight) — changing this via plugin correctly adds a keyframe at the current playhead position  Position (x, y) and Rotation (rotation) — changing these via plugin does NOT add a keyframe, even with auto-keyframe toggled on Steps to reproduce:Enable Motion mode and turn on the auto-keyframe toggle Select a node From a plugin, set node.strokeWeight = someValue → keyframe is added automatically From the same plugin, set node.x = someValue or node.rotation = someValue → no keyframe addedExpected behavior: All property changes made via the Plugin API should respect the auto-keyframe toggle, just like changes made through the UI do.Workaround: Manually call applyManualKeyframeTrack for TRANSLATION_X, TRANSLATION_Y, and ROTATION at the desired time — but this requires knowing the current playhead position, which is also not exposed in the Plugin API (a sep

I encountered a weird problem with some components. Sometimes when I click on the specific component variant all property values are cleaned (without changing anything in them) and I get a warning about layer invalid name (or corrupted property values when I try to publish a library). When I look on the left panel with Layers, variant name looks perfectly fine but still I need to handle property values manually in the right panel.I don’t know what are the steps to reproduce this issue. It happened several times with various components.