Skip to main content
MJenkins33
MJenkins33
New Member
Nov 3, 2026 10:08 PM UTC
Question

Recovering A File That Dissapeared

My file has disappeared from my account, (not in recent, history, or projects). I was the only owner and nobody else had access to it. I see the file in my notifications, but it says it has been moved or deleted, but is not in my recent or my trash. 

      5 replies

      MJenkins33
      MJenkins33Author
      New Member
      Nov 3, 2026 10:09 PM UTC

       

        MJenkins33
        MJenkins33Author
        New Member
        Nov 3, 2026 10:09 PM UTC

        no response via email 

        Tom Reem
        Figmate
        Tom Reem
        Figmate
        Nov 3, 2026 10:40 PM UTC

        Hey ​@MJenkins33, thanks for joining us here in Figma Forum. I’m sorry you’ve lost access to your file.

        I located your existing ticket: 2239423, and our Customer Support team is reviewing your request. They can investigate the file links to confirm the file’s status and whether recovery is possible.

        In the meantime, there are two more places to check: the Folders tab in Trash, in case the file was inside a deleted folder, and Trash for each team you belong to, since each team has its own. This guide covers those possibilities: Delete and restore files → View and manage files in the trash.

        I hope this helps move things forward. Please continue with Customer Support through your existing ticket so they can review specifics within your account. 🙏🏻

          MJenkins33
          MJenkins33Author
          New Member
          Nov 3, 2026 11:23 PM UTC

          Would a paid account be able to tell me who created the file and a timeline of who has access and when access changes occurred? I have had multiple tickets open with no reply. Very frustrating CS. 

          MJenkins33
          MJenkins33Author
          New Member
          Nov 3, 2026 11:29 PM UTC

          ​@Tom Reem 

            Terms & ConditionsAccessibility statement