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Report a Problem

Experiencing issues? Report them.

  • 2,301 Topics
  • 6,194 Replies
2299 Topics
Jung_Lee1
Jung_Lee1New Member
asked in Report a Problem
Aspect ratio lock instance swap bug

Thanks for launching this new feature!I’m not sure if it is a bug, but I figured I would ask here. Let’s say you have a parent container, with a child element called “Instance A” with a width that is set to autofill width.When you swap out the Instance A (aspect ratio of 4:3) with another Instance B that has a different aspect ratio (16x9), and both components have ratio lock,  Instance A’s aspect ratio overrides that of the B’s.To me, this isn’t to me, the B’s ‘locked’ ratio value should take priority. (personal opinion)Now, there are two ways to restore B’s ratio.Right click into B, and reset. Resize parent container temporarily.  This will reset B’s ratio to 16x9.  And then you hit undo.#2 feels like a bug to me.But again, B’s locked ratio should take priority. (or give user control to set priority)Thanks!

1165
Celine_
Figmate
Thomas_Reimer
Thomas_ReimerNew Participant
asked in Report a Problem
Random visual errors after merge

Hi everyone,since we’ve used our branching/merging options in our Design System we are facing an issue, that keeps on giving the weirdest visual outputs.The issueWhen we merge a branch back into main, some frames appear to be smaller/larger than they actually are. Just last time, when we updated our icon collection and changed default size from 20x20 to 24x24px, some icons kept their visual appearance at the previous 20x20 after the merge. This is also weirdly reflected in the instance swap menu thumbnails for said icons.A similar issue, just reversed, has already been raised here:  How to fixThe easiest fix so far, that I have found, is to enter the affected frame, shape, etc., change width/height to some random number and undo the change immediately. After this, the affected object is corrected. Fun fact: Figma seems to know the correct size of the affected object as when you select it, it is displayed correctly, and retains certain information of when it was correct, such as box-sha

322
Celine_
Figmate
depaul
depaulNew Member
asked in Report a Problem
How to Open the Generate AI beta Section in Figjam file Is there any Shortcut to open this tab?

At the very first time I open the Figjam file, the Generate AI beta will Opened in default but I accidentally closed that tab, How can I open it again to use. Is there any short cut to open that tab.

141
y_toku
Figmate
Rossie
RossieNew Member
asked in Report a Problem
FigJam报错

FigJam一直报错啊今天，我还挺喜欢这个工具的，其他画流程图的工具都不怎么爱。能尽快修复吗！errorid：910f3e45b3fe4ae192921241ae1c038f 

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y_toku
Figmate
The Wise Red Dragon
The Wise Red DragonNew Member
posted in Report a Problem
Figma ignoring underline style changes in hover

Okay, I’ve spent WEEKS problem shooting this with ChatGPT and today I finally found out what was wrong. It was a bug. Nothing I did wrong. So, I wanted to create a link navigation where the hover effect was an underline for the link text. First surpirse was that I couldn’t just do that inside my initial “Navigation button” component, because Figma overhauls text styles to be consistent within a component’s variants. Okay, easy workaround: create a Label component with an instance without underline and one with and use those inside the final button component using the underlined variant only in the “Hover” variant. I learned that interactions should only be done in the main component, not in the “Label” component. Okay, seemed to be working on the test layer, but moving it to the actual design page broke the interaction and nothing happened. Cue weeks of troubleshooting, creating and re-creating components, testing with background colour changes to see if at least the button hover insta

221
J
Figmate
Jeet Shah
Jeet ShahNew Member
asked in Report a Problem
CORS Error in Figma Plugin Despite Configuring allowedDomains and devAllowedDomains

I am encountering a CORS error in my Figma plugin. Previously, it was working fine after adding entries in the manifest.json for networkAccess. My current configuration is: "networkAccess": {  "allowedDomains": [    "*"  ],  "devAllowedDomains": [    "*"  ],  "reasoning": "Dev Purpose"}Despite using "*", the plugin has started giving CORS errors recently. Is there any change in how Figma handles networkAccess, or is there something else I need to check to resolve this issue?

3484
reynaldi
Ngan Bao Nguyen
Ngan Bao NguyenNew Member
asked in Report a Problem
Blank Preview Screen when using prompt-to-code

Hi everyone,I've encountered an issue that I can't resolve on my own, so I'm reaching out for help.Our team is researching the prompt-to-code feature on Figma Make and we have a shared Make File. However, the Preview feature doesn’t seem to work for me, even though it works for my colleagues. I can only prompt and see the code generated by the system, but I can't see any preview. I've tried switching to different browsers (Edge, Chrome), using the Desktop App, clearing caches, restarting my Mac, and re-signing into Figma, but the preview screen remains blank. Please help me with this issue.Thank you all!

361
Ngan Bao Nguyen
joey walken
joey walkenNew Member
asked in Report a Problem
Figma cannot correctly display the Chinese names of Chinese fonts

I have a hard time finding the corresponding Chinese fonts in Figma. I think fonts in other languages ​​have similar problems.Can we add the ability for the software to read font names? 

111
J
Figmate
Matthew Davis
Matthew DavisNew Member
asked in Report a Problem
Figma Make Persistent Error

I keep receiving the error: “Something went wrong. Please refresh or try again later.”I have tried to remediate the issue by: trying again a day later duplicating the file and trying again clearing app cache trying desktop vs web reverting back to previous buildsNo luck on any of the above. Any suggestions? Have I hit a max amount of prompts? Frustrating as I’ve reached a point in my prototype that needs fixes and it is locked up. 

746
Tom Reem
Figmate
Devs AL
Devs ALNew Member
asked in Report a Problem
Webhook in Project Context Not Triggering on Comment Events

Hi everyone,We're currently facing an issue with webhooks in the project context.We've created a webhook to listen for FILE_COMMENT events on a project. The webhook was successfully created, and we’ve confirmed that the PING event is received correctly.However, when testing with multiple users posting comments on files within the project, no comment events are being triggered. We’ve verified this by checking the webhook logs using the GET /v2/webhooks/:webhook_id/requests endpoint — only the initial PING event appears there.Is there something we might be missing regarding webhook configuration for project-level comment events? Are there any known limitations or permissions issues that might prevent comment events from firing in a project context?Any help or insight would be appreciated!Thanks in advance.

351
Devs AL
senurich
senurichNew Member
asked in Report a Problem
Bug: Adjusting one of the dimension of a scaled instance in the right panel changes the other

Steps to reproduce: Create an instance of any component. Apply a scale transformation to it. Modify one of its dimensions in the right panel. Observe how the other dimension changes.  

373
Tom Reem
Figmate
Jeff Gray
Jeff GrayNew Member
asked in Report a Problem
Image fill suddenly cutting off images in a component

The base background layer that I have in all of my artboards is a satellite map image that’s part of a library component. It has multiple backgrounds in the component that I can switch between (via visibility toggling).I opened Figma this morning and all of the images within that component have been cut down to a thin horizontal slice of their proper height. I can paste a new image into the component and it’ll properly display that, but the images already in the component have been corrupted. If I copy the component and try to paste it into another file the corruption comes with it.This is occurring only on Desktop, though. If I go to the web the images still appear properly. 🤔I’m running 125.2.3 on a Mac running 15.4.1.

283
Tom Reem
Figmate
Quentin_Saubadu
Quentin_SaubaduNew Member
asked in Report a Problem
Variants do not resize after updating component library

Well I’m wondering what is happening here because this is the first time I see this problem:I changed the height of my “lg” buttons from 48px to 56px I also changed the radius from 16 to 24px I published my library and updated it on me design file   What is happening:The radius updated on all buttons The height of the buttons did not change I’m wondering if I did something wrong or if this is a known bug? Thank you

303
Tom Reem
Figmate
Pedro Virga
Pedro VirgaNew Member
asked in Report a Problem
Inconsistent Translation of the Term "Branch" in Portuguese BR

Currently, the translation to Portuguese shows two options: "ramo" and "rascunho".I believe that the translation "rascunho" does not accurately represent the concept of "branch" in the context of design and development. The term "ramo" is more appropriate, as it better reflects the idea of branching and versions within the workflow.I suggest that the translation team consider keeping the term "ramo" or potentially not translating it at all, to maintain clarity of the concept for users who are familiar with the term in English. Thank you for addressing this adjustment that could enhance user experience on the platform.

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Pedro Virga
David Ballard
David BallardNew Member
asked in Report a Problem
Font Awesome in Figma Sites

In Figma Sites, the icons I used from Font Awesome Pro 6, display properly while designing, but appear as their text counterpart when doing a preview.

161
Jonathas M Moura
UX-design-at-Workflow
UX-design-at-WorkflowNew Member
asked in Report a Problem
Using "Clip content" on frame with Horizontal Auto Layout: Preview falsely "shaves off" top pixel line(s) when on @1x normal resolution displays

Reproduction:1) Parent frame with horizontal auto layout holding chips which have rounded edges Clip Content: OFF ✅ Looks fine on Canvas and Preview on all screens (@1x and @2x) 2) Parent frame —“— —“— Clip Content: ON a) ✅ Canvas looks fine b) ✅ Preview looks identical on @2x high-res display (internal screen, MacBook Air 15’’ 2024) c) ❌ Preview has rendering glitch on @1x normal-res display (external 24’’ display) The top few pixels of the container are “shaved off”. As a consequence the top of chips are also shaved off, and they appear irregular, not regularly rounded anymore. Suspicion: Some sub-pixel rendering or anti-aliasing function has rounding errors when clipping. Screenshots (from my @1x display): P.S.: I take “Search before you post” very seriously, and found no existing bug report yet. But can say so only with limited certainty as your forum search is currently very limited and needs better search to foster more productive feedback/involvement.

71
ksn
Figmate
Vincent_Lo
Vincent_LoNew Member
asked in Report a Problem
Unable to change permissions on files with branches

Hi there,I tried to change permission settings so that a prototype could be shared out to a client, but I kept seeing the red banner “An error occured...”. After further investigation, I believe it’s because this file has branches, because I didn’t encounter this problem on other files without branches.Can you have someone look into this please? Using branches to have different versions of prototypes is crucial to our workflow. Prototypes for clients, vs internal often have different things that are interactive, so that the narrative can be controlled.In the end, I was still able to conduct the user testing session, but had to ask my participant to create a Figma account, which isn’t ideal.Thanks.  

140
Vincent_Lo
Julipatrizio
JulipatrizioNew Member
asked in Report a Problem
Figma Student Account verification

I'm trying to create a student account. I started studying for a Bachelor's degree in Creative Industries at the National University of Rafaela in Argentina. But when I select a higher degree, only a few universities appear as options, and I don't know how to continue with the process.

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Julipatrizio
K Williams
K WilliamsNew Member
asked in Report a Problem
Fix for Figma Slides changing device frames on prototypes?

I’m creating a presentation slide deck that has several Figma prototypes embedded in it. The prototypes are in different devices frames (laptop, tablet and iphone) with the device frame being set in the Figma file. Placing these into Figma slides, it will only retain the device frame from the most recent prototype. So if I place a prototype with a laptop device frame, and then later place one with an iphone device frame, it changes the previous desktop frame to also be an iphone frame. 

152
K Williams
Leonor Castro Lopes
Leonor Castro LopesNew Member
asked in Report a Problem
Video in Figma Sites is not working

I’ve added a video to my Figma sites file, but when I play the site, the video doesn’t work. Can you help me with this issue?

331
Gayani_S
Figmate
Eli P
Eli PNew Member
asked in Report a Problem
Anyone from Figma here? Need help escalating a billing issue.

I’ve been a Figma supporter for years, but their new billing system is broken and unfair. I made a simple adjustment ONE DAY after my renewal date to adjust our team’s plan based in the new pricing model, and now we’re being charged for both the old and new seat, with no way to fix it. Here’s what happened:✔️ My renewal hit on March 16 with 5 full seats.✔️ On March 17, I downgraded 3 of those to developer seats since develpers don’t need full editing access.✔️ Figma says my billing locked at renewal, so now I have to pay for both the full and developer seats.✔️ Even if I switch back, I’m still charged the full amount. There’s no way to adjust it without extra fees. Figma support stopped responding after 20+ hours. So… anyone here working at Figma who can escalate this?

22314
ksn
Figmate
Matt_Gregg
Matt_GreggNew Member
asked in Report a Problem
Parent component with nested components lose fixed position when changing nested component property

We have a modal wizard component with a header and footer and content section with a slot for scrolling content. The header and footer are nested components and absolutely positioned: Yet, when the nested footer component property for number of buttons is changed to a different value (e.g., 4 buttons) than what the default is in the parent component (3 buttons), the fixed positioning of the header and footer are removed. This breaks the scrolling Is this a bug or could there be a problem in the construction? The  

220
Matt_Gregg
bingzhong li
bingzhong liNew Member
asked in Report a Problem
Unable to delete row in Figma buzz

how should delete these rows in Figma buzz workplace 

111
Gayani_S
Figmate
Sveva Molinari
Sveva MolinariNew Member
asked in Report a Problem
Issues with restoring a file

Hi everyone, I'm having an issue with a deleted file that's in the trash. Although it's not permanently deleted, I can't restore it or move it back to drafts or even deleted it permanently.When I right-click on the file, no window appears. I also tried logging in from another PC or accounts, but nothing changes. I was the admin of the file.  

101
Gayani_S
Figmate
Muhammad Bilal
Muhammad BilalNew Member
asked in Report a Problem
Transfer my account to a different one

Hi Figma Team!I had been using my figma account on company's email with student subscription. Now that I have lost that account as the account is deleted or deactivated, I want it to transfer to another account so that I an get emails and details about subscription. Please transfer the account or files also if possible to the new one [redacted by forum admin/moderator to remove PII]Previous account with student subscription: [redacted by forum admin/moderator to remove PII]

171
Gayani_S
Figmate
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