Report a Problem

After creating or copy-pasting text box, inputting Korean text, returning back to editing, the cursor will be stuck at Hand Tool. It won’t change to Move or Scale cursor unless I create a new tab and come back, go to another tab and come back or close curret tab and reopen.This is a nightmare for me since most of my work contains Korean.

I verified my Education status with SheerID but Figma still requires verification from me. After contacting SheerID support, they have confirmed that I am verified, and that Figma needs to reset the sync status. I sent several emails to Figma Education but have received no responses.For the record, here is my verification confirmation from SheerID:> Date Verified: January 13, 2026> Email address: [redacted by moderator to remove personal information]> Verification ID: [redacted by moderator to remove personal information]Please advise on what I should do to ensure sync between my SheerID verification and Figma Education activation. Thank you.

When I recently asked my company members to sign up for a Figma account, but I cannot received the invitation email . Also, recently we were unable to receive verification emails when registering or logging in. Please help solve it. Thank you.The email address where the above two problems occurred is:[redacted by forum admin/moderator to remove PII]

i have finished to design a data report phototype yesterday。but the apps have broken，the chart is disappeared。  

Have not been able to update or publish anything on Figma Make. I noticed other people are having this issue but it looks like theirs were solved yesterday. I am still experiencing issues. Tried different versions, cleared the cache, etc. Still nothing; anyone else?

My account was originally associated with a Google Login to an email that I will be losing access to shortly. I went through the process of requesting a new password, changing my email, clicking the button that was sent to the new email address, and following the “instructions”  which was to just enter my new email/pw and log in...with no additional context????After following these “instructions”  -- It appears I have created a brand new account, since none of the work from my original account has been transferred.I tried again with a second email address. Same issue.I just want to change my email without losing all of my files. Why is it not working?  Can someBODY (not a poorly developed AI Chat Bot) help me? (also feel the need to note - everyone on this forum simply needs help from an actual human being. A customer support HUMAN. Someone who can take our issues - which are uniq

Dear Support Team, I'm a PhD student. I created 2 accounts with my personal and educational e-mails. Yesterday, I was able to verify my education plan. However, there are features I can see in my personal account, such as "removing background" or "selecting area." Since I'm currently studying game design. Sprite assets are important to me. However, those tools/features cannot be seen in my educational account. I feel like my 2 different accounts are having an A/B testing process. I would like to use those features in my educational account as a verified education pro plan too. How can I activate or see those features in my educational account?

Hello,I am currently a graduate (Master’s) student at University in Türkiye, and I am experiencing issues with the student verification process on Figma.All official student documents provided by my university are issued in Turkish. My student ID card does not include a graduation date, and since the new academic term has not officially started yet, I do not have an available course schedule. I am also studying with a full scholarship; however, the scholarship confirmation document is in Turkish and was issued as an official written statement.I have uploaded all available official documents multiple times, but the system keeps rejecting them as “not valid.” At this point, I do not have any additional documents that can be provided in English.I would appreciate your guidance on alternative ways to verify my student status, or if Turkish official documents can be accepted in this case.Thank you for your time and support.

This is very annoying as you have to manually using the layers panel place objects hierarchically..

Hi, I have lost all my data in the last 2 days 

Hello Figma Team,I am encountering a critical issue with the Figma Desktop application (Windows 11 ARM64).Since today's update, the application displays the error message: "Could not initialize WebGL".This problem is highly likely related to the GPU/driver detection in the latest version of the app. My Configuration:  OS: Windows 11 ARM64 Device: ASUS Vivobook S15 (Snapdragon X Elite) GPU: Qualcomm Adreno X1-85 GPU Adreno Driver Version: 31.0.121.1 (the latest installed via Windows Update).  Diagnostics and Steps Already Taken:  WebGL works perfectly when I use Figma in my browser (Chrome/Edge). The error occurs only on the Figma

Hello!I need help saving a Figma team that I lost access to but was the sole owner of. It has not yet been deleted.I created my original Figma account using my undergraduate school email. The school has since deleted that email and updated it to the alumni version. Mail does not forward between the deleted email and the current. Because the previous version no longer exists and I was signed in with Google, I cannot reset my password or re-enter that account.The account was on an education plan that had long since expired, but I intended to renew it as a personal plan eventually. I don’t know why or how I was signed out, but now I cannot get into the account. I can still see some of the links to projects that I had in open tabs, but if I try to go “Back to Files” from that page it goes to the new, empty alumni account.Because I can still access the projects I once had open and because on another account it is prompting me to move files from my ol

Hello Figma Support Team,My email address is [redacted by moderator to remove personal information]. I was on a paid plan, and I accidentally deleted my account on 03 February 2026 at 14:59 (Kyiv time).Could you please confirm whether there is any possibility to recover the account and/or restore access to my files and drafts? If full account recovery is not possible, I would be grateful for any options to recover or transfer my content (projects/files/drafts) associated with this account.Please let me know what information you need from me to verify ownership (billing details, invoices, last payment, etc.), and I will provide it immediately.Thank you for your help.Best regards, Katerina

Is anybody able to assist, have lodged multiple tickets but not getting answers 

Hi, I used to work for a company called Orgmatch. I purchased a paid plan there under [redacted PII - DJV] in Jan 2025. I left the company in June 2025 and could no longer access that Figma email/account. The company since has been acquired. I recently got billed for another year of Figma. How can I cancel that subscription and get a refund?Thank you

There was a problem with logging into the account. When I tried to log in, I accidentally created another account. When I restored the account using the link in my email, I found out that the account was created with a non-existent email address in the format of rogtat.com. How can I regain access to my account?

I cant see my files :( 

Hello Figma Team,I would like to share my feedback regarding the newly updated Figma interface.The current update is very difficult to use, as it is not clear where many options are located. I am unable to easily find the Prototype option, and I don’t know how to connect one frame to another for prototyping. Earlier, this process was simple and intuitive, but now it feels confusing.During the review or preview process, we previously had the option to switch between different devices. This feature was extremely useful for checking how our designs looked on specific devices. Unfortunately, this option seems to be removed in the new version, and I am not satisfied with this change. Having the device-switching option would greatly improve the user experience.Additionally, adjusting spacing between elements has become difficult. In the older version, we could directly type values to control spacing, which was fast and efficient. That method was much better com

In France, high school students do not have school email addresses. How can they benefit from the education version of Figma?

When trying to move an item to the side using arrow key (while holding) on a keyboard, the item after a few pixels starts moving diagonally...

I’m trying the new Slots feature provided by figma.I created a slot with auto-layout in a component and set default text inside (width=fill, height=hug)The issue happens when I instance this component and resize it to other width, the text inside that slot not resizes well, instead it has fixed properties in the height.Correct resizing by default:Problem when resizing the component: 

Hello Since the last update, copying and pasting an interaction with multiple actions no longer works (web and desktop version).Can you fix this issue? Or am I the only one experiencing this problem? If so, how can I fix it?Thank you in advance for your help. Edit: on closer inspection, if I copy an interaction with multiple actions and paste it, it creates an incongruous text element in the hierarchy. PS: Copying and pasting an interaction with only one action works correctly.PS: I have a Full seat account

Over the last few weeks, undo has not been working for me periodically. While designing I will be using “command + Z” as I’m working, and then all of a sudden it will stop working. It won’t work when using the edit menu → undo either. I often lose designs I’ve been working on and can’t find them on the version history. The undo button works most of the time, but then all of a sudden it will stop working which is really frustrating because it’s unexpected and often results in losing work. To fix it, I usually quit the app and open again, but then a few days later it will happen again. Any help with this would be greatly appreciated!!For context, I am the using Figma App on my Macbook Air with the laptop keyboard. 

Dear Figma-Team, 2 weeks ago I tried to get “Figma Education” by logging in and verifying my school mail. I filled out a form because it didn’t work directly, but since then I’ve not received any updates. Can you please help me with that and give me updates of (or if not happend, start ) the verification process?Thank you for your work!