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 Hi,I need immediate assistance regarding an unauthorized charge on my account.**Details:**- Account: [email redacted by forum moderator to remove PII]- Charge: USD 16.50- Date: September 17, 2024 at 18:35 (KST)- Charged to: Hyundai Card- **Issue: I have NEVER created a Figma subscription**I did not authorize this charge. This is either a fraudulent transaction or a system error. **Requested Actions:**1. Verify if an active subscription exists on this email2. Cancel any subscriptions immediately3. Process an immediate full refund4. Investigate how this charge occurredPlease escalate this to your support team urgently. I'm also filing a chargeback dispute with my card issuer if this is not resolved promptly.Thank you. 

When try to authenticate Figma MCP in Devin I am getting the following error,  Streamable HTTP connection failed for 'figma-remote-mcp-server' at 'https://mcp.figma.com/mcp': Auth required, when send initialize request: Auth required: Auth required: authorization required: Bearer resource_metadata="https://mcp.figma.com/.well-known/oauth-protected-resource",scope="mcp:connect",authorization_uri="https://api.figma.com/.well-known/oauth-authorization-server"  

Hello, I have just deleted my Figma account [email redacted by forum moderator to remove PII] for some reasons.I want to re-registration my account back with the same address before but the text displayed is “Your request has failed”And I try to use incognito window and other browser to sign up, but I still facing the same problem.Please help me.

Has anyone noticed that you’ve been billed for unused credits?  I had a £169 plan.  Set the credit additional limit to £30 and used most of the associated ai credits.  Then there was a notice that the allocation had been doubled, so I went in and did some more work.  Apart from the fact that the ai Maker’s ai agent is sub performant, I’ve been a Figma evalgenalist.  But, now I got a bill for over £400.  Not paying that.  The max should have been £169 + the normal professional subscription.

Hello,My Figma Design file TATE--web unexpectedly disappeared from my account.File name: TATE--webFile ID: y4vS4iwEtBTIjH36v1HLXnFile URL: [redacted by forum moderator to remove PII]Team: frenckb's teamI am the owner of this file. I last opened it approximately one month ago, and it was working normally. I did notintentionally delete or permanently delete it.I have already checked:Recents Drafts the team folder TrashThe file is not present anywhere, and Trash is completely empty.When I open the original file URL while logged into my own account, I see:“Hmm, we couldn't find that one. This Design file may have been deleted, moved, or made unavailable.”A collaborator who previously had access to the file sees the same message.As far as I remember, the file was always stored in frenckb's team, and I do not remember moving it to another team.I already contacted Figma through Contact support, but I was told that on the Starter plan they could not check the deletion history or server-side re

Hello,I created a project using Figma Make on the free Starter plan.Before upgrading to a Professional Full Seat, I would like to confirm something.If I upgrade my account, will I be able to:Open or copy my existing Figma Make project into Figma Design? Edit it as a regular Figma Design file (editable layers, text, shapes, Auto Layout, etc.)? Export it as a PDF from Figma Design?More specifically, I want to know whether upgrading will work with my existing Figma Make project, or if this functionality only applies to projects created after the upgrade. Thank you for your help.Best regards,

Hi Figma Community / Education Team,I am writing here out of sheer desperation because the standard support routes have completely failed me, and I am at serious risk of failing a university class because of it.The Issue: I am applying for the Figma Education plan. Everyone else in my university group applied the exact same way and got approved. For some reason, the automated SheerID system failed in my case.The Support Loop: I contacted Figma Support (Ticket #1784710). They told me they cannot do manual reviews and sent me to SheerID support. I contacted SheerID support. They replied with an automated message saying: "we are unable to verify your status at this time [...] we are not able to offer further details or manual assistance for this specific request." They called it a "final determination" and closed the case without even asking for my documents (like my Student ID or schedule). So, Figma sends me to SheerID, and SheerID completely refuses to help or even look at my valid d

I need images imported in the order of newest image first not newest image lastWho the heck wants newest image last in a batch of 215???This wastes a huge amount of my time every single time I have to do a study of something like an app or a website because I just spend hours pointlessly rearranging them back to newest 1stWe have modern technology in 2026 - perhaps I shouldnt have to do this every single time? 

We’re seeing a recurring issue in Figma where files get stuck in a constant “syncing” state and fail to properly save changes. This creates several workflow blockers: Severe lag while working — interactions become slow or unresponsive during sync. Unable to close the browser tab — Figma prevents closing due to “unsaved changes,” even when everything should be saved. Version history overload — the system generates excessive versions because of the repeated auto-sync attempts, making the file history cluttered and harder to audit. As a design system designer managing component libraries, this issue becomes especially problematic. It interrupts handoffs, slows down updates to shared components, and increases the chance of file conflicts or outdated states being published. It directly impacts our ability to deliver high-quality, timely component updates.Requesting investigation into: Why files remain stuck in the syncing state Whether autosave is failing silently How version creati

I’m currently on a monthly Professional plan.For the previous months, my monthly payment was around $23.60. However, this month I received an invoice for $102.78.I checked my Admin → People page and found:Full seats purchased: 3 Assigned: 1 Available: 2 I am the only person currently using the Full seat.My September invoice shows:Monthly costs — 3 Full seats: $60.00 Billing adjustment / Seat updates: $27.10 Taxes: $15.68 Total amount due: $102.78I don't understand why this month's invoice increased significantly when I have only 1 assigned Full seat.I also checked Billing → Overview, and it currently shows my next monthly invoice as $20.00.Could you please clarify:Why was I charged $102.78 this month? What exactly is the $27.10 “Seat updates” billing adjustment? Why were 3 Full seats included in this month's invoice when only 1 is assigned? Since I am on a monthly plan, will the 2 unused seats automatically stop renewing? Is this invoice eligible for any refund, credit, or adjustment,

My friend cannot verify her figma edu plan. Please help

Our Figma Organization was deactivated for non-payment. Invoice E2A4CA25-0015 was paid in full this morning, 17 September 2026, via the Stripe link. Payment shows as confirmed and I have the receipt.Every user, including admins, still sees "You no longer have access to this organization." We've signed out, cleared cookies and retried in incognito with no change.Support ticket already raised: #2136970We're a 130-person agency and this is blocking client delivery today. Can a Figmate escalate the reactivation? Happy to DM the receipt and admin email.

Hi there,I recently did a credit-up for 2000 credits and there is no way it could have been used up with a couple of iterations on a design. On a standard 3000 credit/month plan I’ve created 2 versions of a website and numerous amounts of versions and now with the top-up, 2000 credits are gone!I’m trying to find detailed credit usage report/view to see how my top-up amounted in using all these credits in a couple of hours of low usage tweaks.My history in the agent chat is also not loading so I cannot scroll up and see what’s going on - just a loader icon on the left hand chat….

When rendering motion to MP4, the resulting video has different quality and colors (it becomes darker) than what's displayed in Figma.For the simplest example, I took a PNG and added keyframes at the beginning and end that don't change anything. Then, in the export, I selected MP4, high quality, and 30 fps. (It shows the file should be approximately 23 MB.)After rendering, the MP4 file is saved as a 300 KB file with poor quality. This happened recently; everything was fine before. How can I fix this?Thanks

Weave seams to have an issue with the Magnific API. It ramps slowly then hangs at 99% forever. What's the deal? 

I'm reporting an unauthorized billing charge caused by an automatic seat upgrade.On June 2, 2026, I subscribed to the Professional plan with 1 Collab seat on an annual billing cycle (JP¥5,940). After that, my Collab seat was automatically upgraded to a Full seat without any confirmation dialog or explicit consent. On July 2, 2026, I was charged JP¥25,740 as a "Billing Adjustment — Seat updates" (Invoice VTS2KVQG-0003).Key facts:- My team has only 1 member (myself).- I never approved a seat upgrade.- No clear warning or confirmation step was shown before the upgrade and charge.- My Billing page shows 0 Monthly seats, yet a Monthly invoice was generated.- An upcoming Monthly invoice for August 2 is also scheduled.This appears to be the same issue reported here, where a seat upgrade was applied without owner consent and Figma processed a full refund:https://forum.figma.com/report-a-problem-6/unauthorized-professional-plan-upgrade-triggered-by-shared-file-permissions-49821I have already su

Im currently in duksung girls university.please send me an reply as soon as possible thank you

I'm getting that error—I don't know why, since I just created my account.srid_258MZTQXBW8H2RYQ8JFCQRDFSError en la vista previa en tiempo real ID: srid_94ZXYWX4AK9RQHQ4MTYNX6JBA

Hi Team,I just wanted to confirm how the name will appear on the Config India 2026 badge. I noticed that I’m unable to change my last name in the registration details, so I wanted to check whether the badge will display only my first name or my full name.I’m asking just to make sure my name doesn’t appear incorrectly or in an unusual format on the badge.Thank you!

안녕하세요, Figma 지원팀.9월 16일에 결제된 **9월 구독료($48.40)**에 대해 환불을 요청드리고자 합니다.실제로 결제 이후 서비스를 전혀 이용하지 않았으며$48.40가 자동 결제되었습니다.예상하지 못한 자동 결제로 적지 않은 금액이 청구되어 당황스러웠습니다.따라서 이번 한 번만 예외적으로 9월 구독료($48.40)에 대한 환불을 검토해 주시면 정말 감사하겠습니다.바쁘시겠지만 긍정적으로 검토해 주시면 진심으로 감사드리겠습니다.

Hi! I returned from vacation and noticed that Agent can’t do the simplest work that it did before easily. For example, I asked to populate the table with numbers from screenshot and it couldn’t do it (but it did it multiple times just a couple weeks ago). I tried to ask it to copy some other things from screenshots, but it did only the smallest part of work which make it completely useless for me. I use an organisation subscription plan with enormous amount of tokens, so I don’t think that I just run out of tokens. Last time I got this error:srid_XN7VWJNT1NZF8GAETVTH3N54E

인지하지도 못하고 있던 피그마에서 구독료가 지불되었습니다. 이전에 무료 버전을 잠깐 체험해봤었는지, 아니면 갑자기 구독 정책이 바뀐 것인지는 확실하지 않으나, 원하지 않는 결제이며 서비스도 전혀 사용하지 않고 있습니다. 환불 부탁드립니다.

Hi I am not able to import assets and apply styles from the design system. my team mates are able to use this featureThis is definitely an account related issue as i have checked in different device also but the error remains the same. and now i am not even able to paste link in my figma makeThings that i have triedRebooting the system checking it on browser relinking the design system files Republishing design systemThis is really affecting my work please help

Hey Figma team,We are a B2B SaaS company with a lot of enterprise users, a lot of who use Figma. So we developed a Figma integration, to let the users use their Figma with our AI.Our sales team are using the same Figma account to give demos (since they don’t have Figma access), so they just use the Figma account that is authenticated with our Figma integration.The problem is even at Full Seat, on our Org account, our rate limit gets hit, and demos are impacted. Can we get one test account with higher Figma API limits? Since it will help us our with our demos.Thanks.

Hi all, My team uses Figma Slides for frequent presentations and have recently run into a new issue. The videos on our slides are suddenly very slow to load, if at all. When I go into presenter view the first couple slides are typically fine, but as I go through the presentation they stop working, often being stuck on the first image instead of playing.  It has worked perfectly up until this week, and the issue has affected myself and several colleagues (all of whom have similar presentations, but they are their own distinct files). These presentations are essentially all duplicates with a few changes, and they live in the same team.  I've tried everything suggested online- clearing my cache and browsing data-ensuring the computer storage has ample space-webGL is enabled-the issue is both on the app and browser (a lot of people suggested using browser to solve this, but I have always used the browser instead of the app)- the videos are all directly in the presentation, they aren't comi