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I received my monthly payment today even though I don't even use the app anymore, so I canceled and left the free plan. I contacted support, but the only thing that answered was a useless chatbot. What should I do?

Hi Team,I had requested for name and address change in Invoice few days back. Only after the name change, I would be able to make the payment. However, i havent received any acknowledgement or change acceptance to email, even though the chatbot insists that i will get the confirmation through email. We have now lost access to Figma since the payment has not been made. We are ready to pay immediately as soon as the name change is completed in the invoice. I am also unable to get the email address of support team, and the chatbot insists that i post in the forum.

Hi there,I have created a team for my online students and invited them using their school email address but there is a red exclamation mark that “Admin needs to update this seat so they can edit”. Please let me know what I have missed or done incorrectly?Thanks, Nicola Vruwink   

I seriously need help with my Figma Education verification because this has become extremely frustrating.I already submitted EVERYTHING possible: student documents identity documents tuition/payment proof academic calendar course schedule institutional email My verification through SheerID was APPROVED on May 4th and it says I am verified for 335 more days, but Figma still does not activate the Education plan on my account.Every time I try to redeem it, I get “Verification Limit Exceeded”.I already created new teams/workspaces, retried the process multiple times, and nothing fixes it.At this point, it looks like the Education benefit is stuck somewhere internally on my account and I need someone from Figma support to manually resolve this issue urgently.Please help.

My app was working the i ran out of credits and now it is not working????what can i do i have crew members that rely on the app

Hi,I need a cancellation and refund of my Figma Config 2026 ticket. I have raised  tickets and haven’t got any response. It’s already been 15days. This process shouldn’t be this hard.Latest case number 1886785 Please help.Thanks.

my computer keeps crashing when I try to go on preview in figma design, my screen would go fully black twice then kick me out of my app that I'm trying to make.Then says this in the pic after it kicks me out and when I try to get back in. the only way I can get back in, is to go to the page of my app and hit “open in editor”.why is it doing that???I've tried clearing my cache and shutting down and restarting my computer but it doesn't work. ​​​​

I submitted a ticket with a problem - I had some unknown email as a seat on my account which I was not aware of and I was getting monthly charges for months. I was looking to get a refund for this rouge email on my account. I submitted the ticket 1894596 but have not received any contact from Figma support. Could someone please help? I can’t call or email Figma so I feel kind of stuck?? Thanks!

Hi everyone,I had this same mistake once before, and the support team kindly helped me with a refund — I'm truly grateful for that.Unfortunately, our team ran into the same issue again recently: we just needed to add one seat to our existing team, but during the process, we accidentally purchased a new standalone plan instead. To be clear, we have already properly added the seat to our team — we just ended up with an extra standalone plan that we don't need.I emailed Figma Support last Friday (May 16) around 6pm Beijing time to explain the situation, but I haven't received any reply yet, so I'm reaching out to the community for help.Would it be possible to cancel and refund the mistakenly purchased standalone plan? We are more than happy to pay for the correct seat — we just don't want to waste money on something we don't need.Thank you so much for your understanding and help!

When you drag a screenshot into the canvas, the display resolution is not taken into account.For example, if a screenshot from an iPhone 17 Pro (1206 × 2622) is dragged and dropped into the canvas, it is inserted at a size of 603 × 1311 (i.e., half the actual size).However, iPhone screenshots have a resolution of 144 × 144, or @3x. Accordingly, the screenshot size should be 402 × 874 (i.e., ⅓ of the actual size) when imported into the canvas.

Subject: Urgent Account Suspension Appeal & File Recovery Request -(redacted by the moderator due to PII)Dear Figma Support Team,I am writing to urgently appeal the suspension of my Figma account (redacted by the moderator due to PII)This is my primary, day-to-day working account, and all of my ongoing design projects and critical files are stored within it. Today, I was suddenly locked out of my account with a notification stating it has been suspended. I received no prior warning or explanation regarding this action.To give you some context: because my project requirements expanded, I needed to upgrade to the Pro plan. Since I do not possess a credit card capable of international payments, I unfortunately resorted to a third-party service provider to handle the subscription payment for one mon

Hi, I’m looking to get a purchasing agreement in place.  Our organization requires a PO for software orders and we’re not allowed to use a credit card.  The sales and contact form has been really help as no one has responded.  How do I get a hold of someone to talk about this?  Is there a number I can call?  Thanks!

I recently used Google Sheet Plugin to update the data in Figma. Unfortunately, only when I hit Sync, the data sync happens. When the other team member (with edit access) attempts to sync, the data doesn’t sync in the artboard (but they can able to see the data in plugin). Why is this happening and how I can able to overcome this - where all editors can able to sync it. 

I can convert a specific button to HTML/CSS.

In March, I had a collaborator request access to one of our files and I didn’t know at the time, but by granting this access I was charged a full seat for them which was not needed or used from my understanding. Today, I needed to get a new team member a full seat. Right after purchasing the new seat I looked through our billing and realized I had already been charged for a seat unintentionally back in March. I need a refund so I don’t have a fifth full seat that won’t be used.  Thanks!

Context & The Bug: I am experiencing a persistent engine bug with Interactive Components. Under random, untraceable conditions during regular design work, the Mouse down trigger permanently corrupts on a specific Master Component.Instead of holding the [Pressed state] while the mouse button is physically held down, the component flashes the [Pressed state] and immediately reverts back to the [Default state]. It effectively degrades into an On click behavior, ignoring the continuous Mouse down input.Important - What I have already ruled out: Please do not advise checking layer names or parent interactions, as I have already completely isolated the issue: NO Parent Interceptions: The bug persists even when the instance is placed on a complete

Hi, I have filed several tickets over the past month regarding my Config ticket refund and has never heard back from customer services. My latest case number is 1886299, can I please get help on this refund as I am no longer able to attend Config. Thanks! 

No one is responding to me to help me cancel my config ticket. What do I do? I am only getting chat bots. Need a refund! This should not be so hard

Hi everyone,My monthly Professional plan auto-renewed today (May 18, 2026) and I was charged $50.16 for 2 Full seats, but I only intended to keep 1 paid seat. The second seat belongs to a teammate I didn't plan to renew for this cycle.A few details:- Invoice number: NGW3F59R-0004- Billing period: May 18 – June 18, 2026- The charge was processed today, so the new cycle has only just started- I'm removing the extra seat from my plan now, so it won't be used at all during this periodI know Figma's policy is that subscription payments are generally non-refundable, but since the charge happened literally today and the seat will have zero usage on this cycle, I'm hoping a refund (or at minimum a credit toward the next invoice) is possible.Has anyone been in a similar situation? And could a support team member please take a look at my account?

Hi I am not able to open a 960 MB figma file in my mac figam desktop app . How do I fix this. Can I please contact a sales support team 

I’m opening this ticket because the Figma AI feature for renaming layers is not working. The issue has been happening for at least one week. When I click on the feature, a loader appears, and after a few moments the following error message is displayed: “Something went wrong. Please try again.”Platform and version: I’m on macOS 26.5 using the Figma Desktop App version 126.3.12 but happen also on Safari and Chrome. Scope: This happen across all files. Restart: I’ve tried restarting the App, the Mac, turned off iCloud Private Relay and Tailscale VPN. Nothing changed. Timeline: at least one week. Error messages: “Something went wrong. Please try again.” I also checked the inspector with cmd+option+i and noticed the following error in the console:POST https://www.figma.com/api/cortex/design/editor_ai/rename_layers 403 (Forb

I am trying to upload a large file (1GB+), but every time I try, Figma crashes. Unfortunately I am unable to see the file from its original location to edit the file and reduce the file size. Is there any way to fix this? 

I need to give dev mode access to some of our vendor but I’m not allowed to.Attached is the message I see. 

I accidentally grant full seat for a teammate that im not want to assign 15 minutes ago and I have un-assign that seat already, Another thing that I have billed for 2 full seats but I have bought an annual full seat for my account already, so basicaly that I will need to refund off 2 seatS.So could you kindly support me on this subject with many thanks!  Invoice ID: in_1TXCzqIvcqWR3dFD9HhW7tXfdont know why it charged me for 2 seats 

I’m updating a shared design library to add slots. I previously had placeholder “slots” that I’m now replacing with the new/actual slots feature. When I replace the placeholder with a slot, the publishing menu is not triggering a change to enable me to publish the library updates.I’ve tried changing other parts of the same component to trigger a change (e.g., add new lines of text, change font size/weight), but nothing seems to trigger a change. I made updates to another component in the library and it did trigger a change, however, my previous changes are not reflected in this update, so I still cannot publish the slot changes I made (which is my goal). I’ve tried reloading tabs multiple times as well, but nada.See video for more context: