This issue was documented and marked as fixed in this thread: Image corruption after updating from main branch

But I just experienced the issue again on merge, so I’m not sure if it’s really fixed. Unless it’s because I’m working with a file that existed before the bug was fixed?

My files were definitely created after the fix and it has happened in all of the merges that had screenshots or other pasted images.

I just had this happen (again). Also, I’m unable to copy the screenshots from the merged branch to the main file and receive the same “invalid” error.

Is there a better way to be importing raster images into Figma? This bug seems like it mostly happens with images I’ve copy/pasted from another application…

Hi, When I merge my branch into the main file, the images I have pasted into the canvas disappear. The outlines are still there but not the actual image. See image attached.

Thanks in advance,

Mike

I know it says it has been fixed but it is still happening for me.

This bug is back. It’s happening to me again as well.

Same problem here… Please help!

Still happening for my team as well. Pretty painful when your trying to work on a new photo gallery feature. 🤯😭

I have the “An invalid image or thumbnail was removed” every time I copy and paste Figma artboards from other accounts.

Having the same issue as folks mentioned above. This is for a new file with new screenshots that were created well after December.

This is also happening for me. Its incredibly frustrating and makes the branching tool effectively useless for protecting work over time.

Missing Images after merge

This is an issue I’ve been having for months, and still have. Every time I merge a branch almost all images disappear. Its not clear why some remain, but in this example none remained. This is incredibly frustrating, and essentially makes the branching feature too costly for me to use until its fixed. 😡

Hi everyone!

Thank you for reporting you were running into image issues while merging. I am sorry that it interrupted your work flow.

We have identified the root cause of the problem and a fix is on the way to make sure your images will merge properly going forward. This fix will be deployed today and I will keep the thread posted.

We are starting an investigation into how to fix your main file that has damaged images. I will provide updates here as we go as well.

Thank you for your patience, everyone. Please reach out if you have any question.

Best,

Kiko

Marking @kiko’s most recent reply as the solution for visibility - will continually update as things keep moving and the fix is pushed 😀

Thank you kiko! Appreciate the follow-up. 🙂

Hi friends! The fix is live. You shouldn’t have any problem merging images going forward. Please let me know if you see otherwise.

Also to clarify, any existing branches should not have problems.

Hi @kiko you said the fix is live, but I’m experiencing this issue now. Is there anything I can do to fix this?

Hi Alex!

I am sorry, this is so strange because this shouldn’t happen. I am assuming you are using the desktop app? Did you try to refresh or have recently open the main file tab? I am interested in learning more about how that happen. I will send you an DM to gather more information and help you recover the images if needed.

Hi @kiko , I had the same problem today with the latest desktop app under Mac OS 10.15.7. It seems to be related to file size. I like to have one huge file with all of my “scribbles” in it where I develop ideas without the client seeing it (I got used to it in Sketch, it works there and it’s very handy if you want to find an element that you want to re-use without opening a dozen files). When I’m done, I copy my layouts over to a new file and give the client access there.

Now when I copy stuff BACK from “new” to “huge”, I get the message “invalid image or thumbnail was removed”. No matter if I copy the “new” stuff to a different page of “huge” or all to the same page of “huge”.

When I create a new design file and the paste “new” into it, I DO NOT GET THAT ERROR MESSAGE and also all of my images and thumbnails are there.

And here’s something else that is funny: I clicked on “save as .fig” in the “huge” file to see what file size it actually is (176M, I’ve had wayyyyyy bigger .psd files, haha), and all of a sudden, ALL OF MY IMAGES WERE BACK!

So the problem is not that “invalid images were removed”, but it’s really a cache issue that doesn’t get resolved by “reload tab”, but instead if you prepare to save your file offline. This is when the missing images are really reloaded. Note that I’m alone on a VDSL line with 250 Mbps downstream, 80 Mbps upstream, bandwidth is not an issue on MY side.

Hi @Michael_Kliehm,

It sounds like you didn’t come across with this problem while merging, but copying over from one file to another, am I correct?

I’d recommend filing a ticket with support, but I’ll also try to get some eyes from the right team for this issue.

Thank you!

@kiko Yes, I was copying frames from another file into an already huge file when I got the dreadful message that Figma chose to delete the pictures included and render ALL of my work useless while claiming the images were corrupted when in reality, Figma just couldn’t cope with large file sizes and had a reload problem (that was solved by collecting everything for export instead of reloading the tab - so multiple bugs there). So multiple bugs there.

I don’t want to go down the ticket rabbit hole with someone with bad English in an underpaid third-world country where I only get useless replies with tips from the FAQ that I already read, I’d much rather switch back to Sketch or change to Adobe XP if Figma doesn’t deliver. Ensuring file integrity is the BARE MINIMUM I would expect from a company that based its whole application on storing files on central servers. If this doesn’t work, projects are corrupted and my whole agency has to sit and wait for servers to be functional again, we’ll just use something reliably instead.

Just a heads up @Michael_Kliehm - I sent you a DM to follow up on your issue.

I’m having this same issue but when trying to restore from history — or I’m not really sure how it happened, but I can’t seem to get back some really crucial images in a figjam file. Is there any way I can get them back? The behavior is just as described by others in this thread, but in a figjam with seemingly no prompting, and then when I tried to restore from history to get them back they disappear when I try to access them.

Hello,

I’m experiencing the same issue when I try to copy and paste from one account to another; everything else copies over just fine (shapes, texts, etc.) but images get broken - please help. I’m using the browser version.

Thanks,

Daniel

Also experiencing the same issue as @Daniel_Jaeger. It happens to me in both browser and desktop app. Thanks