Hello,
my team was suddenly changed to an education plan. I don't remember that I would change it.
Can I ask, how to change it? Or it would be best if I could keep it, because I am a student, but right now, I graduated high school, and in two months, I will attend college, so "currently", I am not a student. Plus I am from the Czech Republic, and neither my high school or college is on the list, and I don't know which proofs I should send.
Thanks for the help.
Hi ttoomas, thanks for reaching out and sharing the context!
I’ve located your support ticket and escalated it internally so the team can take a closer look at your account settings and help clarify what happened. For reference, your ticket number is 1416322. They’ll be best positioned to assist with next steps regarding your Education plan.
(For example, if you’re not currently eligible and would prefer to switch back to a different plan, the support team can guide you through that once they’ve reviewed your account in our backend.)
In the meantime, I recommend reading through the following article to review Starter plan limitations: Cancel your Professional plan subscription
Thanks again for your patience, the team will follow up with you directly!
Update: The support team has removed your Education plan and is waiting for your reply to assist further. Feel free to check your inbox when you have a moment.
I’ve gone ahead and marked this topic as solved here!
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