Skip to main content
ttoomas
ttoomas
New Member
July 3, 2025
Solved

My team/project suddenly changed to education plan

  • July 3, 2025
  • 1 reply
  • 91 views

Hello,

my team was suddenly changed to an education plan. I don't remember that I would change it.

Can I ask, how to change it? Or it would be best if I could keep it, because I am a student, but right now, I graduated high school, and in two months, I will attend college, so "currently", I am not a student. Plus I am from the Czech Republic, and neither my high school or college is on the list, and I don't know which proofs I should send.

Thanks for the help.

    This topic has been closed for replies.
    Best answer by Celine_

    Hi ttoomas, thanks for reaching out and sharing the context!

    I’ve located your support ticket and escalated it internally so the team can take a closer look at your account settings and help clarify what happened. For reference, your ticket number is 1416322. They’ll be best positioned to assist with next steps regarding your Education plan.

    (For example, if you’re not currently eligible and would prefer to switch back to a different plan, the support team can guide you through that once they’ve reviewed your account in our backend.)
     
    In the meantime, I recommend reading through the following article to review Starter plan limitations: Cancel your Professional plan subscription

    Thanks again for your patience, the team will follow up with you directly!


    Update: The support team has removed your Education plan and is waiting for your reply to assist further. Feel free to check your inbox when you have a moment.

    I’ve gone ahead and marked this topic as solved here!

    1 reply

    Celine_
    Figmate
    Celine_Answer
    Community Support
    July 3, 2025

    Hi ttoomas, thanks for reaching out and sharing the context!

    I’ve located your support ticket and escalated it internally so the team can take a closer look at your account settings and help clarify what happened. For reference, your ticket number is 1416322. They’ll be best positioned to assist with next steps regarding your Education plan.

    (For example, if you’re not currently eligible and would prefer to switch back to a different plan, the support team can guide you through that once they’ve reviewed your account in our backend.)
     
    In the meantime, I recommend reading through the following article to review Starter plan limitations: Cancel your Professional plan subscription

    Thanks again for your patience, the team will follow up with you directly!


    Update: The support team has removed your Education plan and is waiting for your reply to assist further. Feel free to check your inbox when you have a moment.

    I’ve gone ahead and marked this topic as solved here!

    Terms & ConditionsAccessibility statement