I keep losing my images after merging branches

This is also happening for me. Its incredibly frustrating and makes the branching tool effectively useless for protecting work over time.

Missing Images after merge

This is an issue I’ve been having for months, and still have. Every time I merge a branch almost all images disappear. Its not clear why some remain, but in this example none remained. This is incredibly frustrating, and essentially makes the branching feature too costly for me to use until its fixed. 😡

Hi everyone!

Thank you for reporting you were running into image issues while merging. I am sorry that it interrupted your work flow.

We have identified the root cause of the problem and a fix is on the way to make sure your images will merge properly going forward. This fix will be deployed today and I will keep the thread posted.

We are starting an investigation into how to fix your main file that has damaged images. I will provide updates here as we go as well.

Thank you for your patience, everyone. Please reach out if you have any question.

Best,
Kiko

Marking @kiko’s most recent reply as the solution for visibility - will continually update as things keep moving and the fix is pushed 😀

Thank you kiko! Appreciate the follow-up. 🙂

Hi @kiko you said the fix is live, but I’m experiencing this issue now. Is there anything I can do to fix this?

Hi Alex!

I am sorry, this is so strange because this shouldn’t happen. I am assuming you are using the desktop app? Did you try to refresh or have recently open the main file tab? I am interested in learning more about how that happen. I will send you an DM to gather more information and help you recover the images if needed.

Hi @kiko , I had the same problem today with the latest desktop app under Mac OS 10.15.7. It seems to be related to file size. I like to have one huge file with all of my “scribbles” in it where I develop ideas without the client seeing it (I got used to it in Sketch, it works there and it’s very handy if you want to find an element that you want to re-use without opening a dozen files). When I’m done, I copy my layouts over to a new file and give the client access there.

Now when I copy stuff BACK from “new” to “huge”, I get the message “invalid image or thumbnail was removed”. No matter if I copy the “new” stuff to a different page of “huge” or all to the same page of “huge”.
When I create a new design file and the paste “new” into it, I DO NOT GET THAT ERROR MESSAGE and also all of my images and thumbnails are there.
And here’s something else that is funny: I clicked on “save as .fig” in the “huge” file to see what file size it actually is (176M, I’ve had wayyyyyy bigger .psd files, haha), and all of a sudden, ALL OF MY IMAGES WERE BACK!

So the problem is not that “invalid images were removed”, but it’s really a cache issue that doesn’t get resolved by “reload tab”, but instead if you prepare to save your file offline. This is when the missing images are really reloaded. Note that I’m alone on a VDSL line with 250 Mbps downstream, 80 Mbps upstream, bandwidth is not an issue on MY side.

Hi @Michael_Kliehm,

It sounds like you didn’t come across with this problem while merging, but copying over from one file to another, am I correct?

I’d recommend filing a ticket with support, but I’ll also try to get some eyes from the right team for this issue.

Thank you!