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When changing text within a component in Motion view, the text is invisible. Spelling correcting is still shown where the text would be.Only when switching back to Design view, the text is shown.

Dear Figma Team,I am an administrator for the "RGI SpA admin" organization. I am contacting you to request assistance with setting the number of seats for the annual renewal.On April 17, 2025, we purchased 15 Full seats and 5 Dev seats for the annual period April 17, 2025 - April 17, 2026 with an organization plan.We later determined that the number of "full seats" was redundant: we are only using 10 full seats, while the other 5 have been in status “available” for long time.Therefore, we would like to downgrade the number of seats for the next renewal.Specifically, we would like to purchase only 10 Full seats and 5 Dev seats for the renewal on April 17, 2026.However, by clicking on the "preview renewals" tab, it is not possible to reduce the number of seats; I can only click on the "confirm renewal estimate" button.Can you help me remove the 5 unused full seats and renew only 10 full seats (in addition to the 5 dev seats which are already correct) ?Best regards,Leonardo Lenzi

Hi, I raised a ticket #2156078 yesterday about this issue - I accidentally upgraded my account to professional on the wrong team and wanted the change to be rectified. I have seen that you’ve addressed similar issues in the past and request that this be raised for the billing team to address ASAP. I need to move the subscription to the right team to continue working. Thank you! 

Hi Figma Support Team,I am using a Figma Professional plan, and I am facing an issue with my account sessions.Whenever I log in to my Figma account on my second laptop, it automatically logs me out of my first laptop. I then have to log in again on the first laptop.I am also seeing the message “Some of your sessions were logged out” when this happens. I have attached a screenshot of the error message for your reference.Could you please help me understand why this is happening and provide a solution? I need to use my Figma Professional account on both laptops without being logged out repeatedly.Please let me know if there are any account settings or security steps I need to change to resolve this issue.To clarify, I am using the same Figma account/email on both laptops. I am not switching between different Figma accounts.The issue is that when I log in to my Figma account on my second laptop, my existing session on my first laptop gets logged out automatically. I then have to log in aga

How should I create the main screen of a social media app where users see posts from other people?

I’m trying to publish my Figma plugin to Figma Community, but I’m blocked by this message:“We detected a change to your account details. Please contact support@figma.com to proceed.”The only recent change I made to my Figma account was enabling 2-step authentication.Since then, I haven’t been able to publish my plugin to Figma Community.I’ve already contacted Figma Support by email, but I haven’t received a solution yet.I also found another Community post describing a very similar issue after enabling multi-factor authentication, where the account needed to be verified by Support before publishing could be enabled.Has anyone experienced the same issue recently, or does anyone from the Figma Community Support team know how I can get the account verification completed?I’m happy to provide any information needed to verify ownership of my account.Thank you! 

Sometime after April, Figma started getting stuck often, and none of the components could be moved. Actually, I couldn’t control anything. I thought it was because my laptop was too old, a 2022 MacBook Pro M2 with 16 GB of RAM, until I got my new laptop today, a MacBook Pro M5 with 16 GB of RAM, but it still gets stuck. Sometimes, closing the app and restarting it after a while would work, but this method has become significantly less effective this month. I can assure you that my CPU and all other apps are functioning normally. Please let me know if there is anything I can do to fix this. Thank you.

An Education plan was applied to my account by mistake, and I’d like to completely remove it and go back to my paid Professional plan.Does anyone know how I can remove the Education plan and restore my previous paid plan?Thanks in advance!

Hello Figma Support,I have followed all the troubleshooting steps suggested by your support, but my plugin is still not appearing in Figma Community search.My plugin “Design to HTML” has been published for about two months and is marked as “Published to Community” in my developer settings. It already has views and likes.However, when I search for the exact plugin name “Design to HTML” from a different Figma account, the plugin does not appear in the Community search results.I have already tried:searching specifically in the Community tab; searching for the exact plugin name; using a different Figma account; using an incognito/private browser window; checking the plugin's direct Community URL.The plugin's Community page is:https://www.figma.com/community/plugin/1665058049331378385Could you please connect me with a member of the Figma Support team and investigate whether there is an issue with the plugin's Community indexing, visibility, or discoverability?Since the plugin has been publi

Please view image below 

Hi Community, I just subscribed the professional plan. Yet when i tried to use the figma agents, it keeps saying something went wrong. one time it shows me the error ID as: srid_6XSCMGEKG8SEDBY5QCGMGQ8XPMay I know do you experience the similar error message these days?Cheers!

I've noticed an intermittent issue with the presence avatars in Figma.While I'm working in a file, my own profile avatar sometimes appears multiple times in the presence/collaborator bar at the top of the file. It usually duplicates into two or sometimes three instances of my avatar.The duplicated avatars only remain visible for a few seconds and then disappear. This behavior can occur repeatedly while I'm working in the same file.I'm not intentionally opening the same file in multiple tabs or windows when this happens.Has anyone else experienced this behavior? Is this a known presence or synchronization issue in Figma?

Hi team,I have been using Figma pro plan since July 2026 and I’ve paid $23.60 for July and August as a monthly subscriber. Since the September bill on 24th got overdue due to some issue in my bank the invoice is showing an amount of $30.27 as of September 28. The choice is to pay to continue this plan with the increased rate instead of actual plan pricing $23.60. Can you help please?

피그마 학생인증 한도 초과를 했다며 문의를 넣어 학생인증 시도를 초기화하게끔 하라는데.메일 몇번이나 보냈는데도 아직 해결이 안되고 있어요.한도를 늘려주시던지 초기화해주던지 어떻게 해주시면 좋을것같아요..과제 못하고 있어요...진짜로..

Ask Support1:11 PMHi! I'm Figma's AI Support Agent.Ask me a question. I'll help you solve it or get you to the right place.figma app only shows white screen not even loadin buttinsA white screen in the Figma desktop app can happen for a few reasons — let's work through some quick fixes. Are you using the desktop app on Windows or Mac?In the meantime, here are some things you can try:Force-quit the Figma desktop app and relaunch it. Clear the desktop app cache — this often resolves white screen issues. If you're on Windows and still see a white or black screen after clearing cache, right-click the Figma icon in your system tray, go to Troubleshooting, and uncheck Prefer High-Performance GPU .If the white screen is happening in a specific file rather than the whole app, it may be caused by image memory — let me know and I can walk you through opening the file in thumbnail mode .1:14 PM0x80004005 error is givenThat error code can appear when the Figma desktop app has trouble launching pro

Hello, We are 6 people arriving in Bengaluru. I would like to know if there is luggage storage facility to keep our backpacks. Request you to confirm. Thank you.

I’ve been experiencing this issue for several weeks now, and it’s starting to make Figma Motion impossible to use. Within Figma Motion, the colours display correctly (for example, #4D0020), but after exporting, the resulting videos appear noticeably darker (#4D000B).This colour shift significantly impacts the output quality and makes the tool unreliable for production work. I’m hoping this can be resolved as soon as possible, as the tooling and UI are otherwise excellent and very intuitive to use.If anyone has found a workaround or solution, I’d really appreciate hearing about it. 

I’m using Figma desktop app on a mac. When I apply the glass effect on a UI frame in file 2, a strange dark border appears. When I apply the same glass effect on the exact same UI frame in file 1 (my component library), a strange dark border appears. Can someone help me troubleshoot this pls?? Thank you!!

사용할 의사가 없었는데도 해지하는 방법 안내를 받지 못해서 결제가 되었습니다. 환불 부탁드립니다2026년 9월 26일 결제되었습니다

Hello Figma Support,I would like to request a refund for a recent Figma subscription charge.The subscription was renewed or purchased unintentionally, and I cancelled the plan as soon as I noticed the charge. I have not meaningfully used the paid features since the payment was processed.Account email: [redacted by moderator to remove personal information]Workspace or team name: dbrua의 팀Payment date: [27/09/2026]Amount charged: 203.50USDInvoice number: [redacted by moderator to remove personal information]I understand that subscription payments are generally non-refundable, but I would appreciate it if you could review my circumstances and consider making an exception.Thank you for your assistance.Kind regards,dbrua

Dear Figma Support Team,I am writing to request a full refund for an unexpected charge that was processed on my account today.I am a student, and my account was charged for a team subscription (Invoice [redacted], Total: $126.50) on September 27, 2026. This was not intended, and I will not be using these paid seats or features.Billing Details:- Invoice Number: [redacted by moderator to remove personal information]- Invoice Date: September 27, 2026- Amount Paid: $126.50 USD- Account/Team Name: 김우진[재학 / 스칸디나비아어과]'s teamCould you please cancel this subscription and issue a full refund to my original payment method?Thank you for your assistance.Best regards,Woojin Kim

Hello Figma Support,I was recently charged for a new Figma subscription, but I would like to cancel the subscription and request a refund for this recent charge.The charge was made very recently, and I have not intended to continue with the new subscription period. I would appreciate it if you could review my request and issue a refund for the charge.Please let me know if you need any additional information from me.Thank you for your help.

Hello,I was charged for my Figma subscription today, September 27, 2026.I canceled my subscription today (September 27) because I no longer plan to use Figma. Since the subscription was canceled on the same day as the payment and I do not intend to use the service going forward, I would like to request a refund for today's charge.Could you please review my account and let me know if a refund is possible?Thank you for your help.

Hello,I subscribed to the Figma Professional plan about a month ago.I had been using it personally and was happy with it, so I created a team in order to share the Professional plan with the same team members I had been working with on the free version of Figma.However, I later found out that my team members could only use the AI features if I paid for their seats as well, so we decided to go back to working on the free plan. I believe I restricted their access on the very first day.I thought that was the end of it, but then I noticed an upcoming charge of $120. I canceled the Professional plan, received a confirmation that my plan had been canceled, and also received an email stating that my team is now on the Starter plan.Despite this, I received an email today saying that Figma attempted to charge me $88.Could you please look into this and let me know what can be done? Since the added seats were never intended to be paid seats, I would really appreciate it if this charge could be ca

안녕하세요, 이전에 학생 인증 및 교육 인증 서류 제출을 했으나,신청이 되지 않았다는 답변을 받고 다시 재 신청을 요청 했습니다. 졸업 작품을 위해 해당 계정으로 한번 더 학생 인증을 요청을 드린 뒤 답변으로 메일을 보냈으나,아직 답변이 오지 않은 상태라서 이렇게 글을 작성합니다. 빠른 해결을 간곡히 요청 드립니다..!