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Every time I’ve tried to use it, whether with my original Free account and now that I’ve update to the $20/month tier, all over several days and a reboot, Figma Make displays:“Something went wrong. Try again.”Support request ID:srid_C44QCFFHKRJBD8GMBD9RC0MYZThe backend returns HTTP 403:“Access to the control plane is not enabled”and:“cortex_error: unauthorized — User request is blocked”Failing endpoints include:- /api/cortex/shared/figmake- /api/cortex/shared/figmake/ui_capabilities- /api/cortex/foundry/sandbox- /api/source/v1/make/environment/... The robot suspects there’s been a problem with my account provisioning. Account:David BishopTeam:figma's teamPlan:ProfessionalSeat:FullRole:AdminAI credits:0 of 3,000 usedThe problem reproduces in Safari, Safari Technology Preview and Chrome.A sampe of the backend request IDs:Cortex request UUID:9811bb04-4bd8-46a4-b14f-3871e3ec3215Other request UUIDs:6fccca98-7e7a-4d7c-b8fa-73fb3ac33211744cfb26-5a85-44d0-996e-c9bb363123440e678f4c-afbb-4389-95

I hope you are doing well. Im facing an issue right now. I requested the Education plan and I submitted all the details and also gave them my university documents including my ID CARD, Schedule and fee receipt, but still didn't get verifiedPlease take a look in this matter. Thanks

Hi Figma team, I’m working on a prototype and the ‘Set playhead’ action doesn’t seem to work. Regardless of the timestamp I’m putting, the Figma motion animation continue as nothing happens. 

Description:I've created a library file containing many components. In the same file, I've also created several website page templates to test those components.The issue arises when the component is published and linked to a new file. In the new file, the instance's default variant interaction changes and no longer references its parent component. This happens with more than one component from the library. In the video I've linked, the component I'm demonstrating is the Checkbox component, but this issue also occurs with Button and others. I checked all the problematic components in the library and found no irregularities, such as inconsistent variant naming or similar issues.I then tried unpublishing and republishing the library, and this made the instance work normally again after updating. However, oddly, when I copy and paste the component from the library file into a new file (to duplicate the component), the same issue persists.I initially thought the library might be too large.

So normally in Figma Design its easy enough to sort but for whatever reason in Figma Sites I just can’t figure out why content scrolls over the sticky header. I’m really just playing around for a small website for a friend but I’ve now rebuilt it 3 times :D 

I dont use it anymore, but today it is payment automatically. So i want a refund. 

您好！我刚刚意外购买了年费会员（[redacted by moderator to remove personal information]），我本意是购买月度会员。请帮我退款，然后我重新购买月度会员，十分感谢！

Dear Figma Support Team,I’m writing regarding the recent charge of $39.90 USD for my recurring Professional team subscription.I originally subscribed to Figma for a one-time need only and did not intend to continue with the subscription. Unfortunately, I forgot to cancel the plan before it renewed, and I do not plan to use the subscription going forward.Since the renewal was unintentional and I will not be using the service during this billing period, I would really appreciate it if you could please issue a full refund for the $39.90 charge and cancel the subscription immediately to prevent any future charges.Invoice ID: [redacted by moderator to remove personal information]Team: Yousuf Ameen's teamBilling period: Aug 23, 2026 – Sep 23, 2026Amount: $39.90 USDI would appreciate your help with this and confirmation once the refund and cancellation have been processed.Thank you for your understanding.Best regards,Yousuf Ameen

Hi everyone,We’re using a Figma Professional Team account, and recently we’ve started facing an issue where users are being kicked out, and only two users are able to stay logged in at the same time.This restriction wasn’t there previously, and multiple team members were able to access the account without any issues.Has anyone else experienced this recently? Is this related to a change in Figma’s login/device policy, or is there a recommended way to resolve this?Would upgrading the plan or creating a separate account under a new email address be the right approach?Any guidance would be appreciated. Thank you!

I have quite a complex component (I guess), so I understand there's probably limitations around this. The design is more complex, I've just simplified for the demo and to not show client branding.The Figma file (view only). Prototype linkThe EffectWhen the user hovers over the side of the page, a cursor appears. As they move the mouse up/down the user follows them. Clicking "navigates to" a new page. This works pretty well...The ProblemIt works well if you click the middle of component - but if you click at the top/bottom, when it "navigates to" the new page, the component resets to it's default/initial state (centred) before moving back up/down to where it was - this is because the cursor moves when the rectangular areas are hovered over.The ComponentBasically has 11 variants, each one has the 'cursor' in a different position, aligning with one of the rectangles. Each of the rectangle (hotspots) has a "While Hovering", "Change To", Position x" set to it with an "Animation" of "Smart A

So the issue is that after the last figma software update that i did i have been noticing that my copy and paste hasn't really been functional and at the same time it is frustrating, i have to press ctrl + c several times before it copies and also press several times to paste as well, and also the copy feature would not even work for components, auto layout assets, and grouped item as well and this is crazily frustrating please, i have to manually move and duplicate assets by holding down alt key and dragging the component to duplicate now and having to get the position on the other frame becomes a thing, please get this fixed as soon as possible and note that this actually started with the last update i did, I have never experienced it prior to the update

from browser it is saved straight as zip(why? it’s only 1) and from desktop app, it shows where to locate the save but no rename, and exporting with creating folder into folder that i already choose? what is this. Bring back the old saving as mechanism.  

Cancelar/reverter a renovação anual de US$ 192 e mudar a equipe Professional para cobrança mensal. 

I received this bill and frantically tried to cancel it, but I couldn't find the cancellation option as described in the instructions. I’m not even hoping to get the $15 back—in Vietnam, that’s a full day's wages for me. It’s painful to lose $15 just because I forgot to cancel after a trial run.If a refund isn't possible, please at least show me exactly how to cancel the subscription so this doesn't happen again.When I visit the Help Center, I only get responses from an AI agent that claims it doesn't know or can't find anything. There is no email address to contact Figma support directly; even when I try to submit a support request, the system says they cannot reply to me.Please, I really need your help. 

여러분께 부탁드립니다.

요금제에 문제가 생겨 갖가지 방법으로 문의를 남기고 이메일을 보내도답변 없이 상담을 종결시키고있습니다.

I’m experiencing an issue with Code Layers in Figma Sites.A Code Layer fails to render on the canvas and shows the error message:“Code Layer is not working.”However, the exact same Code Layer renders correctly in Full Preview.I first noticed this with a custom React Code Layer, so I simplified the code step by step to rule out implementation issues. The problem still occurs even with a newly created Code Layer containing only:export default function Test() { return <div>Code Layer Test</div>;}Reproduction steps:Create a new Code Layer in Figma Sites. Replace its code with the minimal example above. Return to the canvas. The Code Layer displays an error instead of its content. Open Full Preview. The same Code Layer renders correctly.I also tested this with a completely new Code Layer, so the issue does not appear to be related to a specific component implementation.Expected behavior:The Code Layer should render on the Figma Sites canvas as well as in Full Preview.Actual beh

My team is having an issue where, in large design files, the Check Designs feature does not work. Whenever we try to use it, the right column stays empty and we can’t apply any changes with it. Now I’m aware that there’s a 25k layer limit for how much you can select, but the items we’re selecting don’t have anywhere near that amount of layers. Our design system as a whole might, but definitely not the items/frames we’re trying to apply changes to. It seemed to work when we first got the feature, but it hasn’t worked in months.Is there something we can do to fix this? Is there something specific that causes this bug? It’s incredibly frustrating to not be able to use this feature. Right column is empty and they also seem to have a loading bar whenever i hover over them. 

Path trim animations on shapes, playing with “Path Trim Start” and “Path Trim End” properties in keyframe do not appear properly in Figma. You can see the values evolving when you play the animation, but the view is not animated.Note : If you export the SVG animations, it looks good, the stroke path is animated correctly in Edge for example.If you draw the object yourself, using the pen, then the path trim animation works proporly in Figma. You can visualise the result. If you flatten a shape (rectangle, elipse, star ...), even if it becomes a vector path (equivalent to what you would draw with the pen), the animation still does not appear in Figma. 

Some properties animations are not supported by SVG. Example : arc sweep. Then you can elaborate an animation in Figma Motion Beta, visualize the result, but when you export, the SVG will be fully static. My example : I was creating a fancy timer, looked great in Figma, I exported in SVG. Preview was static in the browser, and opening the SVG, I could see that no animation keyframes were defined. Could Figma Help indicate the limitation when exporting in SVG. Could the export in SVG indicate the non supported animations used in the project ? 

video image is full, can move correctly. But still have some problems, like in the red box i marked, dots are not supposed shown. I want gif export. but all of them all half only (on the left, there should be two lines) and not move correctly. 

## Question I'm building an AI-powered design automation platform that needs to:1. Accept design requirements as text input2. Generate complete designs programmatically3. Output to Figma for user editing/refinement I was excited about Figma MCP as the solution, but after thorough testing, it seems **the `use_figma` tool cannot actually create or modify design elements**. ## What I've Tried **Setup:**- Figma OAuth with full scopes: `current_user:read`, `file_content:read`, `file_dev_resources:write`- Direct JSON-RPC calls to official Figma MCP server- Manually created template Figma file- Instructed MCP to create hero sections, text, buttons, etc. **Result:**- MCP accepted requests without error- **Zero changes to the Figma file**- File remained blank after design generation ## What Works vs What's Missing ### ✅ Works- Read file metadata- Get design context (read layout, styles)- Export as PNG/SVG- Post comments- Apply design suggestions ### ❌ Doesn't Work / Missing- Insert frames or co

somebody help me.. plz… my token is evaporate in the airin the image look at tap, that is my previous work image..but in the project disappeared codehow can i get previous version ?? figma support team can give that 

Is there a limit to the number of interactions i can have in a single design file?

Our team is noticing that our main design system library is having hundreds of changes flagged in the publishing panel, even after a weekend of not working on the library. The panel shows what’s modified, removed, or added, but isn’t clear what the changes are or what caused them. It’s scary publishing these types of updates because they aren’t coming from our team. Is this something being caused by Figma? How can we feel comfortable publishing so many changes when we weren’t even the ones making them?