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Message to Figma July 30, 2026My Figma site Sullivan Skateboards seemed to have  been tampered with by an outside source in which my design files became locked and unable to move. It’s exactly the kind of things in which were happening at companies I was working at. I was having issue with people from Publics Health in New York and people from DDB Health. Can you track by URL who may have entered my Figma and sabotaged my files? 

When i’m trying to add new shader effects/fill nothing is happening. The effect appears in effects panel, but nothing changes on the canvas. It doesn’t depends on what effect or preferences i use — it just doesnt work! I’m sure (and i’ve checked) that my laptop supports such technologies. Web version doesnt work too. Maybe i’m wrong with something or it’s a bug?… What can I do to fix the problem? 

Hello,I've been experiencing an issue several times now when creating a new Icon component.When I try to publish the changes, the publishing process keeps loading indefinitely. I waited nearly 20 minutes before refreshing the page, but the issue still persists.Additionally, the small Icon Library update indicator doesn't appear. I have to manually check the library to find the changes.Has anyone experienced this issue before, or is this a known problem?Thanks!

I have set my plugin for review its been a week but there is not confirmation or anything no followback from the team im confused if they have even received my submission or not. Last time when I submitted the plugin it was very instantly followed back and published I dont know what is happening this time if the submission has been received or not if yes then there is still no update or followback mails to mail it go live 

My other account doesn't respond at all when I click "Continue as XXX" during login. I've already tried switching browsers and even using a different computer, but it still doesn't work.

Hello, I accidentally made a payment for my Figma subscription. Could you please cancel the subscription and issue a refund for the recent charge?Account email: [redacted by the moderator due to PII]Payment date: [July 22, 2026]Amount charged: [$211.20]Thank you.

I get to create an design file and i am thrown a pop up that the seat will be converted to full seat, then when i try to manage the seats im now unable to remove the seat which i desperately wanted to creating a design file, triggers an invoice, and im not supposed to immediately revert the seat conversion?The next invoice is to be at 30 days from now, i need to get this sorted, i am not supposed to pay for the UI trapsFigma team please make a note of this, I am cancelling,  the prorated whatever rates should not be deducted as i am unable to prevent that from happening NOR you have  a SIMPLE UI to let us know these, i have seats and im just the only one who has to use it- I wontit says that if i dont assign any i wont be charged, but i didnt even consent to have it in the first place, i just created a design file in my collab seat- that’s the crime! Regards,Vasanth​​​​​​

Hi,I had cancelled my subscription but see there was a charge on my account today. I love Figma and will definitely need to use it in future but I don’t need it now and would appreciate it if you could reverse the charge to my account. Thank you kindly,Jenny

Hey everyone I wanted to share my workflow for designing SEO-optimized landing pages in Figma, something I’ve been refining while working with clients here in Nepal.A lot of designers focus purely on visuals, but I’ve learned that small design decisions can directly impact rankings, page speed, and conversions.Here’s a simplified version of my process:1. Start with search intent (not design)Before opening Figma, I map out: Target keywords User intent (what they actually want) Competitor page structure This helps me design pages that match what users are searching for, not just what looks good.2. Structure comes firstInside Figma, I focus on layout hierarchy: Clear H1 section (above the fold) Logical content flow (H2, H3 sections) Scannable layout (short sections, spacing, visual breaks) Basically, making it easy for both users and search engines to understand.3. Design for speedI try to avoid: Heavy images Unnecessary animations Overcomplicated components Instead, I design

Why animations start by their own, how to control them in prototype mode? I just wanted to create opening menu, but how - OK, placed animated menu component inside main screen, and then it starts to play indefinitely - I just expected simple “Pause at load” feature :/  

Hi Figma Team, I am a Figma admin for our organization and we need to adjust our seats before the annual renewal. We are on the Organization plan which is scheduled to renew on September 12, 2026. We need to remove one full seat and remove four collab seats. However we can only review our renewal details in Figma and cannot edit the seat counts so it sounds like we need a new order form.I have tried reaching out to our account rep and also filed a support request last week (#2030235) but have yet to receive a response from either, which surprises me. Can someone help me to get in touch with the right person to help me get a new order form in place before the renewal period ends? Thank you!

Hi Figma Community team, I submitted a refund request 6 days ago for an accidental $15.00 USD subscription charge (Invoice ID: in_1TwWYTlvcqWR3dFDD99CFGcZ). I replied to the automated support email with all the requested details regarding my team name and admin rights, but my support ticket #2031159 has been pending without any updates for 6 days. Could someone from the support team please take a look at this ticket when possible? Thank you!

I want to book a demo and have a coiversation about Figma for Goverments, but no response! 

Can someone please assist us with reducing seats before our renewal on 8/11?  We’ve been trying to communicate with a human for a few weeks now.  Here is a recent ticket number: 2038107 

I had a Figma account till last month, however the email ID which had been used as username for the Figma account is not active now. How can I activate the account or move those files to a new Figma account?

My account shows Education verified, but I still cannot access Figma Make.  My friend under the same university can use it, though  I am a higher education student (currently in college), what do I need to do?

Hi!I have a problem with my very important project.P.S:This actions didn’t helpClear the cache and restart from inside the app: click the toggle arrow in the top toolbar, then go to Help > Troubleshooting > Clear Cache and Restart. This resolves it in most cases. Steps here: https://help.figma.com/hc/en-us/articles/22380853110551 Make sure the desktop app is on the latest version, and if it still fails, reinstall it. Try a different network, such as a mobile hotspot, in case a firewall, VPN, or antivirus is interfering. As a quick test, open the same file in a browser. If it works there, that points to something specific to the desktop app on your machine rather than the file itself.

Hi everyoneI’m currently working on a simple grade calculator UI (something like a GWA calculator), and I’m trying to keep the input experience clean and easy to understand for students.The challenge I’m facing: Users need to input multiple subjects, and for each one:Grade (numeric) Units / weightThen the system calculates a weighted average.It sounds simple, but the UI starts to feel cluttered when:There are many subjects Users need to add/remove rows Inputs start looking repetitiveWhat I’ve tried:Basic table layout → works but feels a bit “heavy” Card-style inputs → cleaner, but takes too much space Minimal rows with “+ Add Subject” → better, but still not fully intuitiveI also checked how existing tools structure this kind of input (for example: https://gwa-calculator-phi.vercel.app/), and it helped me understand the flow but I still feel the UI could be improved from a design perspective.Would love your thoughts on this:How would you structure repeated inputs like this without over

Hi, my research participants are seeing an old version of a Figma prototype, and not the most updated version. This is really causing issues in my research sessions and blocking me from launching unmoderated tests. When I try to complete the prototype on the unmoderated test, it tries to pull the old version of the Figma prototype, and says this link is no longer available. Can someone please help? I already tried to look at past posts but couldn’t really find an answer, thank you.

I opened a support ticket numbered #2033954 on Figma 3 days ago, but I haven’t received a response from anyone yet. Is there any way to get a reply from the support team?

Hi, Since 27 July, users no longer receive the automatic 3-day temporary Full seat after requesting edit access. Previously, requesting edit access immediately granted temporary editing access and AI credits while the admin reviewed the request. Now, even after the admin approves the request, users remain on "Request sent" and their seat stays as View. This affects both Figma Design and Figma Make files and reproduces with new files and new users. Does anyone have any idea on this. Please help.

I need help with a billing issue. I was previously an admin on the team Tatia & Faith, but I no longer have access and I am still being charged for 1 Professional Full seat (monthly) on invoice [redacted by moderator to remove personal information] dated June 22, 2026. My open ticket is 2000557. I need help stopping future charges tied to this team.

I've been working on the UX for a dream journal experience and found that the biggest challenge isn't writing the entry—it's helping users capture their thoughts before they forget them.Some of the design questions I'm exploring are:How can the first screen reduce friction immediately after waking up? Should users be encouraged to write freely first, or guided with prompts like emotions, symbols, and recurring themes? What's the best way to visualize recurring dream patterns without overwhelming the interface? Would timeline views, tags, or searchable symbols make reviewing old entries more useful? If AI-generated insights are included, how would you present them so they feel helpful rather than distracting?I'm especially interested in hearing how you would approach:Information architecture Mobile-first journaling UX Dashboard and data visualization Accessibility for low-light or bedtime use Empty states and onboardingI'd love to hear how other designers would structure a dream journal

Dear Figma Support Team,I would like to request your assistance in recovering two Figma design files that have gone missing from my account.These files were not deleted from my end, and no one else had access to them as they were created and managed under my account only. I last accessed these files approximately 2-3 days ago. I tried to open the link I shared with my mate (only view access); it displayed the message "Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable."The details are as follows:Number of missing files: 1 Known file name: MediPort or MediPort hi-fi Plan: Edu Owner: Same account Last accessed: Approximately 2-3 days agoSince these files contain important project work, I kindly request you to check if they can be restored from your end or if there is any way to recover them.Please let me know if you require any additional information to assist with the investigation.Thank you for your time and support. I look forward to you

Hi everyone,I’m a student and was looking to build some freemium Figma plugins on the side. But since I am not really a Figma designer myselfTo do that, I need to know what the community actually needs right now:-What is the biggest, most tedious annoyance in your everyday Figma workflow?-Is there a repetitive task you desperately wish could be automated?-What tool or feature feels completely missing right now?If you have any ideas, pain points, or dream features you'd like to see built, I would appreciate your advice. Feel free to comment or email me at figma@cyberdesk.top.P.S. As a quick side note, I recently launched my first plugin, Perceivable, which checks and auto-fixes WCAG accessibility issues (contrast, target size, alt text, etc.). It runs fully locally, so no file data leaves your machine.I'm still giving away lifetime Pro keys in exchange for feedback. If you're interested in testing it on your real work, email perceivable@cyberdesk.top.Plugin link if you want to check it